Carn

Str201

negie L

rate13 –

Library

egic201

y of Pi

c Pl17

ittsbur

lan rgh

Table of Contents Background and Context…………………………………………………. 1 Mission, Vision and Values………………………………………………...2 Goals, Actions and Indicators of Success………………………………… 3

Goal 1: Within the Library Walls………………………………………………………………….. 4 Goal 2: The Library in Your Neighborhood, Community and Schools…………….. 5 Goal 3: The Library in a Changing World of Information……………………………….. 6 Goal 4: Library Funding and Contributions……………………………………………………7 Goal 5: Measuring and Sharing the Library’s Impact……………………………………. 8 Goal 6: Staff and Organizational Culture……………………………………………………... 9

Implementing the Plan………………………………………………….... 10 Appendices:

Planning Process and Timeline……………………………………………………………………. i Public-Private Task Force Recommendations……………………………………………… iv Acknowledgments……………………………………………………………………………………… v

Page 1 of 10

Backg Carnegie LibAllegheny CoPennsylvanilast year, thplanning proand contribu Throughout community services. We realized graphic beloOver the nexinventory-baWe will cultiour role as acontent andthe following

A Ques

Over the nenvironme

groun

brary of Pittsounty (as theia (as a Statee communitocess. The iduted to the d

this processand family li

that in ordeow representxt five yearsased organizvate both inan informatiod to conveneg pages, the

stion of

ext five years,ent changes.

nd and

sburgh is an e County Libewide Resouty—library stadeas and infdevelopment

s our commufe. Together

er to move fots some of t, we will con

zation to onedividual cuson-providing

e the commuese are the c

f Balanc

many factors

d Cont

anchor instibrary and Disurce Center)aff and boardformation tht of this, our

unity told us r, we identifi

orward, the Lhe key constinue to mov

e that is relatstomer relatig organizatiounity around contextual iss

ce

will require co

C

text

tution that sstrict Library . Many peopd, customersat were shar

r next five-ye

that the Libed opportun

Library wouldiderations thve along thetionship-basonships and

on while we e important issues that wi

ontinual adjus

Carnegie Libra

serves the C Center) and

ple proudly ss and many red evolved

ear strategic

brary makes nities to impr

d need to bahat will reque continuum sed. We will bd communityexplore oppossues. As well influence o

stment to main

ary of Pittsburg

ity of Pittsbud the Commosay, “That’s m partners—co our collectiv plan.

a significantrove, develo

alance a numire careful ca from being abalance priny relationshiportunities to e execute theour actions.

ntain balance

gh Strategic Pl

urgh (as the onwealth of my Library!” ollaborated tve vision of t

t contributiop and exten

mber of factoalibration ova transactio

nt with digitaps. And we w support the e plan that a

as the

an 2013 – 201

City Library) Over the through a the Library

n to civic, d library

ors. The ver time. n and

al collectionswill honor creation of

appears on

7

,

s.

Page 2 of 10 CCarnegie Libraary of Pittsburggh Strategic Plan 2013 – 201

7

Page 3 of 10

Goals

s, Acti

ions a

and In

C

ndicato

Carnegie Libra

ors of

ary of Pittsburg

f Succ

gh Strategic Pl

cess

an 2013 – 201

7

Page 4 of 10

GOAL 1:

Users will

• Faci• Mate• Inno• Colle• Spac

and

Communi• Upda• The • A ce

and • Acce

deve

Actions: • Test

throu• Crea

impo• Cont

mak• Over

awa Indicators

1. All Cacconeed

2. The for apartn

3. Libraand

Carnegieprovide wintegrateintuitive,

l experienlities that arerials that ar

ovative and hections that ces that supservices, job

ity will beated buildingLibrary as a nter of educopportunity

ess to job seelopment

new serviceugh in-perso

ate an Officeortant topicstinue to impr

ke the librariercome barriereness

s of SucceCLP locationsommodate ads and allocaOffice of Pro

all ages acrosnerships andary materialspresented in

e Library of Pwelcoming ae physical sp user-center

ce: e accessiblere easy to dihigh-quality pinspire, eduport access

b search ass

nefit fromgs that anch convener of

cational supp for all arch resourc

e models for on and digita of Programs

s rove physicaes accessiblers to library

ss: s are access range of woations are evograms and ss all libraryd collaboratis are displayn a variety of

Pittsburgh wind meaning

pace, in-persred experien

e, comfortabscover and uprogrammingcate and ref to technologsistance and

m: hor neighborf conversatioport, civic im

ces and prog

delivering inal interactions and Partne

al spaces to se, clean, com use, includi

ible, climateork needs anvaluated andPartnerships locations anions that ensyed intuitivelf formats, re

C

ll be an anchgful experienon interactioce.

le, flexible ause g that suppoflect the comgy, programs books and

hoods and eons on impo

mprovement a

grams as we

ntuitive, usens erships; conv

support learmfortable anng policies,

e controlled, nd styles, tecd adjusted os coordinatend communisure commuy, reflective

esulting in ex

Carnegie Libra

hor in the coces to all whon and digita

and intuitive

orts educatiommunity ands for childrenother mater

enhance vitartant commuand cultural

ell as opportu

r-centered s

vene commu

rning, leisurend secure time, locatio

clean and wchnology, proon an annuaes a continuuity venues a

unity input an of communxpanded usa

ary of Pittsburg

ommunity anho enter. Weal presence

on and enligd its interestsn and teensrials for brow

ality unity issues enrichment

unities for w

services in ou

unity leaders

e and comm

on, transport

welcoming wograms, agel basis. um of qualitynd supportsnd engagemity interests age of Librar

gh Strategic Pl

nd e will offer sein order to a

ghtenment s , educationa

wsing and bo

t that provide

workforce ski

ur physical s

s and reside

unity interac

tation, acces

ith flexible ses and forma

y programms the necessament. and needs ry collections

an 2013 – 201

ervices that achieve an

al resources orrowing

es access

ll

spaces

ents around

ction and

ssibility and

spaces to ats. Space

ing ary

s.

7

Page 5 of 10

GOAL 2: Users will

• Easy• The • The • Prog

staff Communi

• Form• Libra• The • Early• Prod

Actions:

• Enganon-

• Provand

• Exploouts

Indicators1. CLP

teenwallseduc

2. All ciand

3. The embmetr

4. CLP throucollaoppo

Library seOpportunPittsburg

l experieny access to liability to conLibrary’s pre

grams for pef and commu

ity will bemal and inforary services preservationy language eductive out-o

age with the -traditional svide specific needs ore and testide of the Li

s of Succe is identified

ns have acces and outsidcational attaity neighborhCLP has defdevelopmen

bedded servirics. and the comugh strong p

aborative proortunities for

ervices will enities for litegh region.

ce: ibrary servicnnect with thesence in plaople of all agunity membe

nefit fromrmal partnerthat anticipa

n of communexperiences tof-school act

community spaces and targete

t innovative mbrary walls

ss: as a key pa

ess to spacese of the Libr

ainment, carehoods have fined how it nt and impleces, result in

mmunity undpartnershipsograms and r all resident

engage and racy and lea

es and proghe Library in aces where cges that utiliers

m: rships that foate and respnity history that help preivities that h

beyond the

d programm

methods of d

rtner in ensus, materials,rary -- that sueer exploratbeen evaluacan best sermentation on an expand

derstand tha with commupresentationts to support

C

impact peoparning will be

ramming in a place andchildren andize the know

oster commupond to com

eschool-age help children

Library's wa

ming in all city

delivering m

uring the suc programs, a

upport learnion and life s

ated for the nrve each nei

of experimened service fo

t library servunity organizns, preservat community

Carnegie Libra

ple where the woven into

all city neighd manner thad teens gathewledge, expe

unity growthmmunity tren

children go n and teens f

alls, offering

y neighborho

materials and

ccess of youactivities aning readinesskills develoneed for in-pghborhood.

ntal models, ootprint and

vice is a shazations and

ation of commy-based litera

ary of Pittsburg

ey live, worko the fabric o

hborhoods foat suits theirer and join irience and e

h and prospeds and need

to school refocus on the

staff experti

oods based

d other conte

ung people; cd staff -- withss, future focopment. person and v such as temd increases i

red responsother Alleghmunity histoacy and lear

gh Strategic Pl

k, shop and bof everyday l

or people of r needs n expertise of

erity ds

eady to learneir future

ise and enth

on commun

ent to custom

children andhin the Libracus,

virtual library

mporary sitesn standard l

sibility as demeny County

ory and inclusrning.

an 2013 – 201

belong. ife in the

all ages

both library

n

husiasm in

nity trends

mers

d ary

y services,

s and ibrary

monstrated libraries, sive

7

Page 6 of 10

GOAL 3:

Users will• Easy

expe• Tech

in a • The

new • Staff

know• Enha

infor

Communi• Activ• The • The

econ• Effic

Actions:

• Creaantic

• Impr• Keep• Expa• Enha• Prov

Indicators

1. The techchanthat and

2. CLP to en

3. All libinfor

The Libraand delivand relev

l experieny access to vectations andhnology servvariety of foability to con ways and plf who are eawledge and uanced collabrmation, mat

ity will beve collaboratLibrary’s expopportunity

nomic and edcient and effe

ate an Officecipate and rerove optionsp informatioand opportunance optionsvide technolo

s of SucceOffice of Dignology to im

nnels evolve CLP is usingservices. has developnhance seambrary users hrmal and for

ary will stay avered and stvant resourc

ce: vibrant collecd encourageices and trarmats nnect with thlaces and to

ager and ableunderstandiboration andterials and s

nefit fromtions that depertise in nafor all resideducational imective count

of Digital Stespond to te for library sn accessiblenities for peos for seamleogy training o

ss: gital Strategy

mprove custo. Staff regulag current and

ped and impmless libraryhave accessmal settings

abreast of thories are cre

ce, ensuring

ctions that ae creation anining suppor

he Library’s ro interact wite to help inteng cooperation

services

m: esign the besvigating esta

ents to learnmpact on thety-wide librar

trategy and dechnological ervice using

e as the pubople to creatss county seoptions tailo

y guides libraomer service arly review od emerging t

lemented coy services acs to flexible ts.

C

he changing eated and shthat individu

are timely annd integratiort that cover

range of harth Library staerpret an oft

n among cou

st possible inablished, ne

n the technoleir lives andry services

develop a co change

g existing andlishing and mte and contrervice througored to the w

ary decisions and access

options for netechnologies

ooperative pcross Allegheechnology tr

Carnegie Libra

ways that inhared. The Luals have ac

nd relevant inon of content a range of s

rdware, softwaff both in peten overwhe

unty libraries

nformation-sew and emerlogy needed

d communitie

omprehensiv

d emerging tmedia worldribute contengh a strong,

way residents

s about effes to informatew and bests that compl

rograms, useny County araining optio

ary of Pittsburg

nformation isLibrary will beccess to wha

n formats tht skill levels, f

ware and soerson and vi

elming flood

s to deliver t

sharing experging techno at work, sches

ve plan to po

technologiess evolve nt well-funded s learn best

ctive use anion as publist e-devices alement exist

ing the eiNeand on the wons that mee

gh Strategic Pl

s packaged e a recogniz

at they need.

at meet thei

rom beginne

cial media oirtually of informati

timely and im

eriences logies hool or home

osition the L

s

eiNetwork

nd applicatioshing and mand e-serviceting and futu

etwork and oweb. et their need

an 2013 – 201

ed, trusted .

ir needs and

er to expert,

options in

on into true

mportant

e for positive

ibrary to

on of media es to ensureure formats

other assets,

ds in both

7

d

e

Page 7 of 10

GOAL 4:

Users will

• Easy• Mea• Tang• Exem

cont Communi

• A fis• Broa

indiv• Colla

Actions:

• Creaways

• Invit• Impl• Laun• Nurt• Colla

fund

Indicators1. A rob

orga2. All si

has t3. CLP

artic4. An e5. Addi

colle

The Librarecommeit easier tLibrary.

l experieny and convenningful oppo

gible evidencmplary librartributions of

ity will becally sound

ad support aviduals and gaborative rel

ate a culture s e people to ement a cor

nch an endoture and growaborate withds are efficie

s of Succebust and aginizations anix Public-Privthe funding infrastructuculated, undeendowment c

tional countectively to im

ary will focusendations ofto contribute

ce: nient ways toortunities force of the impy services, c all kinds

nefit fromlibrary systend commitmgovernment ationships a

of asking, c

make meanrporate givinwment camw existing fu the Alleghe

ently used to

ss: le Volunteer

nd corporatiovate Task Foneeded to are and cultuerstood and campaign is ty-wide areas

mplement the

s on attainingf the Public-Pe to the Libra

o give moneyr volunteerinpact of their collections, p

m: m that is a p

ment to the L entities and partners

ontributing a

ingful contrig strategy paign

unding relationy County Li support hig

r Services Deons to shareorce recommachieve the rre supports successfully underway, as of collabore collaborati

C

g long-term fPrivate Task ary in a way

y, time and eng and advoc contribution

programming

prominent reLibrary from

ships that en

and thanking

butions to th

onships ibrary Assoch quality libr

epartment p their time a

mendations aresults outlin gifts and coy practiced. achieving taration are ideons.

Carnegie Libra

fiscal health Force on Su that is mea

expertise ancacy ns g and techno

egional asseFriends grou

nrich the live

g that enabl

he Library

iation (ACLArary service f

provides incrand talents. are fully implned in this stontributions; rgets recommentified, and

ary of Pittsburg

h by fully impustainable Fningful for th

nd clear reas

ological reso

et ups, corpora

es of residen

es people to

A) to ensure tfor the regio

reased oppo

lemented antrategic plan staff, board

mended by fd ACLA and C

gh Strategic Pl

plementing tunding. Peohem and use

sons to do so

ources made

ations, found

ts

o give in a va

that county aon

rtunities for

nd yielding ren. and Friends

fundraising eCLP are work

an 2013 – 201

the ple will find eful to the

o

e possible by

dations,

ariety of

and state

individuals,

esults; CLP

s roles are

experts. king

7

y

Page 8 of 10

GOAL 5:

Users will

• The • A tho

indiv• Expa

expr

Communi• The

to im• A Lib• A Lib

Actions:

• Mea• Seek• Lead• Leve

Indicators

1. Dataprovdecis

2. The throu

3. CLP suppthe c

The Libraand will bhow the

l experienability to inflorough undeviduals and tanded and eessed wants

ity will beLibrary as a

mprove their brary that fulbrary that tel

sure and art

k out and resd and collaboerage expert

s of Succea gathering mvide a regulasion-makingLibrary has augh multiple has developporters needcommunity.

ary will knowbe able to teLibrary posit

ce: luence and serstanding oftheir communhanced libs and needs

nefit from place that b community lly understanlls the collec

ticulate the vspond to inporate with otise and expe

ss: methods, incrly updated

g. a formal me

e channels, dped and shard to regularly

w the impact ell that story tively impact

shape the Lif the Library

unity, neighbrary program and are bas

m: brings people

nds the comctive story of

value of libraput from indither librarieserience to bu

cluding easildashboard o

chanism to cdemonstratinred the toolsy and proact

C

of its service effectively. Ets their lives

brary with th’s impact an

borhood, city ms, services sed on meas

e together to

munity and f the region,

ary services viduals and s and organiuild county-w

y replicable of qualitative

collect anecng the Librars that customively commu

Carnegie Libra

es on individEveryone in and their co

heir ideas annd the abilityy and region and collectiosurable data

o collaborate

reflects its w giving voice

the commuizations at lowide efficien

surveys ande and quant

cdotal and siry’s positive mers, staff, bunicate the s

ary of Pittsburg

duals and ththe region w

ommunity.

nd contributiy to tell the s

ons that resa

e, solve prob

wants and ne to every res

nity ocal, state ancies

d studies areitative metri

tuational inf impact on inboard and otstories of the

gh Strategic Pl

e communitwill be able to

ions story of its va

pond to use

blems and ac

eeds sident

nd national l

e developed.cs to inform

formation anndividual anther e Library and

an 2013 – 201

ty o articulate

alue to

ers’

chieve goals

levels

. They thoughtful

nd share it nd civic life.

d

7

s

Page 9 of 10

GOAL 6:

Impact on

• Staffenco

• Time• Staff• Each

Impact on

• The • Polic• Inter• The

Users will

• Cust• A fle• A we

expe• Open

Actions: Together, staf

• Emb• Deve• Colla• Take• Cont• Take• Crea

Indicators

1. Staff2. Mult3. Staff4. Cust

The Libracuriosity,mutual reconfiden

n Individuf are empowourage and eely communif recognize ah staff memb

n the LibrLibrary’s mis

cies enable arnal processLibrary cultu

l experientomer servicxible organiz

ell-informed, eriences n channels o

ff at all levels brace and emelop and undaborate and e responsibiltinually devee thoughtful ate, share an

s of Succef are activelytiple options f are recogntomer servic

ary will engag, thoughtful eesponsibilityce and pride

ual Staff: wered and truenable librarication chanand understaber understa

ary as an ssion, visionand encouraes and proc

ure encourag

ce and thee that meetszation that is diverse staf

of communic

and all parts ombody CLP’sderstand con share their lity for their pelop agile pro risks that wnd use timely

ss: y engaged in around inteized for theie and comm

ge our custoexploration ay for creatinge in their wo

usted to makry use. nels exist anand their rolands and ca

organizat and values

age library usedures alignges staff to e

e Communs a high stans responsiveff with the sk

cation betwe

of the organiza Philosophy nsistent, cleexpertise professionalocesses andill benefit cuy, relevant c

n planning anernal and extr contributio

munity impac

C

omers and oand superiog a positive crk by perform

ke decisions

nd are used e as a signifn articulate

ion: are reflectese. n with instituexercise crea

nity will bndard of exce to its userskills and reso

een the Libra

ation will: and Standaar expectatio

l developmed proceduresustomers andommunicati

nd implementernal commons to the fulct are regula

Carnegie Libra

ur communir service. Stacustomer exming their jo

s in the best

by staff at aficant part ofCLP’s missio

ed in actions

utional prioritativity and to

enefit fromellence

s and neighbources they

ary and its st

rds for Servions for their

ent and be sus d CLP on mechani

nting the actmunication ar

lfillment of trly evaluated

ary of Pittsburg

ity through aaff at all leve

xperience anobs with exce

interest of t

all levels to sf the greateron, vision, va

of all staff.

ties. o value diver

m:

borhoods need to prov

takeholders

ice Excellencr positions

upported in

sms

tions of the Sre utilized bythe Strategicd to ensure

gh Strategic Pl

an internal cuels will recogd will demonellence.

the custome

stay well infor organizatioalues and st

rsity.

vide high qu

ce

doing so

Strategic Play staff at all c Plan. excellence.

an 2013 – 201

ulture of gnize their nstrate

er to

ormed. on. trategic plan

uality library

an. levels.

7

.

Page 10 of 10 Carnegie Library of Pittsburgh Strategic Plan 2013 – 2017

Implementing the Strategic Plan Implementation of the strategic plan over the next five years will influence all aspects of the Library’s operations. As we work to achieve our six goals, the experience the Library offers—within the library walls, in our communities and virtually—will evolve. Library services will become more and more collaborative, connecting strongly to civic life and helping the residents of the City of Pittsburgh and Allegheny County develop essential literacies: basic literacy, information literacy, civic and social literacy, health literacy and financial literacy. An environment of risk-taking and curiosity, enthusiasm and excitement is critical to the successful implementation of this plan. Through continual exploration, our staff, board and community will collaborate to implement these bold actions. We will embrace the changes necessary for long-term success. The Library is something we all do together. The plan will be implemented through:

• Collections and materials management

As new technologies change customer needs and expectations, we will actively monitor and balance funds for print and electronic collections. We also will continue to improve access to all collections so they remain relevant and useful to users and promote them so users know the breadth of resources available to them.

• Technology We will proactively explore new digital services and technology options, positioning ourselves to move forward quickly when appropriate and to weigh all options carefully when there are choices to be made.

• Space We will remain a community gathering place with attractive locations that are accessible, adaptable and welcoming to everyone.

• Programs & Services We will actively connect users to the information they seek and strive to identify new spheres of interest. We will customize programming to meet a full spectrum of user needs and strengthen our connection to everyone we serve, both inside and outside the Library.

• Contributions We will create opportunities for giving and participation that are easy, interactive and integrated with library services.

• Role in County and State We will continue to explore opportunities for leadership and collaboration that ensure we are the best resource we can be for residents and libraries throughout Allegheny County and the Commonwealth of Pennsylvania.

Page i

Appendix The ProceConsultationintegral partincluding woseek feedbaworking ses

Kick-off: De

•

•

Part 1: JanuPart 1 of coCLP employinvolved moproviding 12 Discussion ddevelop its nexplore in eaFundraising

x I

ess n with libraryt of the planorking sessioack on differssions to see

ecember 201• CLP Staff

o D• Full Boar

o D

uary – Marchnsultations wees. Consult

ore than 10020 comment

during Consnext five-yeaach of the fo

g, and Conne

y board, stafning processons to identirent options ek feedback

11 f Leadership

December 12rd Strategic P

December 12

h 2012 with library mtation with th

0 people. Onts.

ultation Rouar plan and sour core areaecting with O

ff at all levelss. The procefy issues, opbeing considon the draft

p Team 2, 9 – 11 amPlanning Ret2, 5 – 8 pm

managers anhe communiline consulta

und 1 focusesought feedbas: The Libraur Commun

C

s and commess was desigpportunities,dered for inct five-year pla

m treat

nd staff tookity and stakeation continu

ed on introduback on ideaary in the Citity.

Carnegie Librar

munity and otgned to have, wants and clusion in thean (Part 3).

k place in Feeholders begued through

ucing the proas that peopty, The Futur

ry of Pittsburgh

ther stakehoe three rounneeds (Part e next five-ye

bruary and igan on Febru the end of M

ocess the Lible would like

re of Librarie

h Strategic Plan

olders has bends of consu 1), working ear plan (Pa

involved mouary 24 andMarch, with

brary would fe to see the es, Funding a

n 2013 - 2017

een an ltation, sessions to

art 2), and

re than 250 25 and 42 people

follow to Library and

Page ii Carnegie Library of Pittsburgh Strategic Plan 2013 - 2017

• Managers Workshops o February 9, 9 -11 am o February 10, 9 - 11 am

• Staff Workshop o February 9, 2 - 4 pm

• Stakeholder Workshops o February 24, 8:00 - 9:30 am o February 24, Board Member Lunch o February 24, 4 - 5:30 pm

• Community Workshop o February, 25, 10 am - 12 pm

• Manager/Staff Teams, input via Departmental Worksheets o February 13 – 24

• Online input o February 25 - March 30

• Board Strategic Planning Committee o January 26, 12 - 2 pm

Part 2: April – June 2012 In Part 2, participants were asked to review five vision elements to see if they fit with their image of what the Library will be like in five years and if there was anything that should be added, changed or removed. Participants also were asked to identify their top one or two actions for the Library to consider taking to realize each Vision Element. Some 100 community members and stakeholders, 20 county librarians and nearly the entire library staff participated in this phase.

• Board Strategic Planning Committee o April 18, 4 - 5:30 p.m.

• Stakeholder Workshops o May 4, 8:00 - 9:30 am o May 4, Board Member Lunch o May 4, 3:30 - 5 pm

• Managers Workshops o May 7, 2 - 4 pm o May 8, 9 - 11 am

• Staff Workshop o May 8, 2 - 4 pm

• Community Workshop o May 7, 6:30 - 8:30 pm

• Neighborhood Workshops o May 15, 6 - 7:30 pm (Downtown and Business) o May 16, 6 - 7:30 pm (Homewood) o May 17, 6 - 7:30 pm (Knoxville) o May 21, 6 - 7:30 pm (Squirrel Hill) o May 22, 6 - 7:30 pm (West End) o May 24, 6 - 7:30 pm (Woods Run)

• Manager/Staff Teams, input via Departmental Worksheets o May 9 - 31

• Online Input o May 9 - 31

• Facilitation Team Meeting o May 7, 9 - 11 a.m.

• Pittsburgh District Advisory Council (county libraries) o June 21

Page iii Carnegie Library of Pittsburgh Strategic Plan 2013 - 2017

Internal Review and Refinement: July - August 2012 During this phase, staff and board reviewed all of the input and ideas received to date. A number of staff teams reviewed prior input, identified themes and recommended potential actions. Then the entire staff was invited to attend meetings or comment online. More than 154 CLP staff representing all branches and departments participated in the two working sessions, with additional staff participating online. Discussion at the working sessions was held in three parts: Mission, Vision and Values; Proposed Actions; Interpersonal Interactions, Internal Culture and Organizational Structure. Each part included a brief overview presentation, small table discussions and plenary discussions.

• Board Strategic Planning Committee o June 22, 2 - 4 pm

• Facilitation Team Meeting o June 12, 2 - 4 pm

• Staff Teams o Team Synthesis, July 3, 1 - 2 pm; o Team Vision, July 3, 2 - 3 pm o Team Action, July 6, 3 - 4 pm

• Staff/Board Sessions o July 26, 2 - 5 pm o July 27, 9 am.- 12 pm

• Staff Online Input o July 27 - August 3

Part 3: September, 2012 In Part 3, participants were provided with a draft plan and asked to comment in two categories: “Does the Draft Plan respond to community priorities for library service? What final refinements, if any, would you like to see considered?” and “What would you like to see prioritized in terms of implementing the Plan? What role do you see for yourself in contributing to the success of the Library over the next five years?” Some 50 community members attended workshops or provided input online. In addition, all staff and board members were invited to participate in person or submit input electronically.

• Board Strategic Planning Committee o August 22, 4 - 5:30 pm

• Stakeholder Workshops o September 14, 12 - 1:30 pm o September 14, 3:30 - 5 pm

• Community Workshop o September 15, 10 am - 12 pm

• Board Member Review Sessions of Draft Plan o Tuesday, September 11, 4 pm o Monday, September 17, 8:30 am and 4 pm o Monday, September 17, 4 pm o Tuesday, September 18, 8:30 am

• Staff Review Sessions of Draft Plan o Friday, September 7, 9 - 10 am o Friday, September 7, 1 - 2 pm o Monday, September 10, 9 - 10 am o Tuesday, September 11, 1 - 2 pm

• Online Input o September 15 - 30

Summaries and details are posted at www.carnegielibrary.org/plan

Page iv Carnegie Library of Pittsburgh Strategic Plan 2013 - 2017

Appendix II Public-Private Task Force on Sustainable Funding for Carnegie Library of Pittsburgh Established in February 2010, this group was tasked with exploring funding models and sources of funding to sustain Carnegie Library of Pittsburgh's system of neighborhood libraries. Many funding sources were suggested by individuals participating in the Library's Community Engagement Process that occurred between May and September 2010 as well as by the Public-Private Task Force. Task Force members researched and discussed close to 20 different opportunities to secure a long-term funding solution. The Task Force Report was presented to the Carnegie Library of Pittsburgh Board of Trustees in December 2010. In January 2011, the board unanimously agreed to move forward with the comprehensive, multi-pronged approach recommended by the Task Force. Six specific tactics provide a funding solution that is shared by all aspects of the community:

1. Improve advocacy and increase individual giving by building a culture of library supporters. 2. Secure annual increases from the Allegheny Regional Asset District (RAD). 3. Secure increases in corporate contributions. 4. Work with local/state entities to develop tax incentive programs for corporate and individual

donors. 5. Provide citizens of Pittsburgh with an opportunity to vote on whether dedicated funding support

should be provided to the Library. 6. Launch Library endowment campaign.

Together, these recommendations have the potential to provide Carnegie Library of Pittsburgh with an additional $5 to $7 million annually. Such funding would help to maintain services that are critical to community residents, including afterschool programs for children and teens, free access to computers and the Internet and a wide variety of books, music and online resources that often cost too much for individuals to purchase. A sustainable level of funding would also enable the Library to continue to focus on progressive and meaningful library service and information access that constantly adapt to ongoing community needs. Members of the Joint Committee on Sustainable Funding This joint committee included the full Public-Private Task Force as well as several additional CLP board members.

• The Honorable Frank J. Lucchino, Co-Chair • Patrick Dowd, Carnegie Library of Pittsburgh Board Member, Co-Chair • James Barnes, Partner, Reed Smith • Henry Beukema, Carnegie Library of Pittsburgh Board Member • Senator Jay Costa, Pennsylvania Senator, 43rd Senatorial District, Carnegie Library of Pittsburgh Board

Member • Darla Cravotta, Special Projects Coordinator for Allegheny County Executive’s Office County Executive’s

Representative • Councilman Bruce Kraus, City Council District 3, Carnegie Library of Pittsburgh Board Member • Scott M. Lammie, Senior Vice President and Chief Financial Officer, UPMC Insurance Services • Paul McKrell, Government Affairs Manager, Office of Mayor Luke Ravenstahl, Mayor’s Representative • Grant Oliphant, President and CEO, The Pittsburgh Foundation • Carol Robinson, Carnegie Library of Pittsburgh Board Member • Sabrina Saunders, Manager of Youth Policy, Office of Mayor Luke Ravenstahl, Mayor’s Representative • Lynne Squilla, Freelance Writer/Producer/Director, Community Representative • Representative Chelsa Wagner, Pennsylvania State Representative, 22nd Legislative District

To read the Task Force Report and the accompanying library benchmarking study, visit

www.carnegielibrary.org/background.

Page v

Copyright 2

The CLP logof Carnegie

AppendixAcknowleCarnegie Libplan. CommMany particthanks to th Board StrateRobert DellinHenry BeukeCouncilman Ramayya KriJacqui Fiske Lou Testoni, Facilitator anNicole Swerh Supp

CLP Staff FaHolly AndertJoyce BroadKaren BrookIan EberhardJulie Hanify Ryan HugheCharla Irwin-Molly KrichteJulianna KucBeth Lawry Bonnie McCMaggie McFMary Beth PKaren RossiCaralee SomCarlton StouLeigh Anne V Staff TeamsIn-Person ExAbby HarwooMark Lee Tony MareinBonnie McCKaren RossiErin Zambat

2012 Carnegie

go is a registere Library of Pitt

x III edgments brary of Pitts

munity stakehipated in mu

he groups na

egic Planningnger, Chair ema Bruce Krausishnan Lazo Board Chair

nd Consultanhun, SWERHUport

acilitators on us

ks-Reese dt

s -Buncher en chta

loskey Falls Parks

mmerer ut Vrabel

for Part 2 xperience od

no loskey

taro

e Library of Pitt

red trademarktsburgh.

sburgh thankholders, resiultiple meetiamed below f

g Committee

s

nt UN Facilitatio

OutreaCommuPatte KMolly KHolly MMary BSimon Carlton Funding/AdvocMaggieMelissaKaren MMary PPat Win Digital Sarah BIan EbeMegan Ryan HRichardLeigh A

tsburgh

k

ks the hundrdents, staff,ngs throughfor their lead

on & Decision

ch in the unity

Kelley Krichten McCullough

eth Parks Rafferty

n Stout

g/Volunteericacy e McFalls a McKenna Meharra hillips nter

Experience Beasley erhardt Fogt ughes

d Kaplan Anne Vrabel

C

reds of peop board and lout our ninedership.

n

StMShM Ka OnLlo

ing

TeReJuChSuCo StTeReLeMLisRiHoMKa TeChJuShMKaLeSu

Carnegie Librar

ple who contlibrary userse month plan

taff Strategicary Frances heila Jacksonary Monagha

Librariarlyn Voss, D

Relatio

nline Data Gaoyd Corder, C

elling Our Stoenee Alberts ulie Hanify harla Irwin Buzy Waldo orey Wittig

taff Teams foeam Vision enee Alberts eeAnn Anna

Mary Frances sa Dennis ichard Kaplaolly McCullou

Mary Beth Pararlyn Voss

eam Syntheshris Gmiter ulie Hanify heila Jackson

Maggie McFalarlyn Voss eigh Anne Vrausan Waldo

ry of Pittsburg

ributed to ths have all pronning proces

c Plan SteerinCooper, Presn, Assistant Dan, Assistantes

Director, Exteons

athering CorCom, Inc.

ory

uncher

or Part 3

Cooper

n ugh rks

sis

n ls

abel

gh Strategic Pla

he developmovided signifss. We exten

ng Committeesident and DiDirector, Mait Director, Ne

rnal & Gover

Research &

Team ActSarah BeJessica CBonnie MMary MoKaren RoKarlyn VoIrene Yel Goal 6 Sarah BeJessica CChris GmJulie HanSheila JaMaggie MBonnie MMary MoKaren RoKarlyn VoLeigh AnnIrene Yel

an 2013 - 2017

ment of this ficant input. nd a special

e irector n Library

eighborhood

rnment

Consulting

tion easley Clark McCloskey naghan

ossi oss ovich

easley Clark

miter nify ackson McFalls McCloskey naghan

ossi oss ne Vrabel ovich