Carlos H. Acosta Castillo

Carloncho0870@yahoo.com

56 9 83269851

Objective: To ensure a promising position, which offers a challenge and an

excellent growth opportunity.

QUALIFICATIONS

20 years experience in various customer service positions including

management, focused on excellence in service.

Effective interpersonal and international communication skills

Bilingual (Spanish and English)

Detail, achievement, pro active oriented, possess strong analytical and

problem solving skills

Effective relationship with media

Instituted recycling systems

Employee training

Interview and employee hiring

Experienced with Word, Excel, Maxial, Springer Miller, Opera and

basic PowerPoint

Administrative Skills

PROFESSIONAL EXPERIENCE

Initiated Sales and Marketing strategies to promote new clients

Maintained Corporate accounts

Controlled purchasing and inventory

Created new procedures to improve productivity

Improved guest service procedures

Trained employees

Organized events

Coordinated activities and planned academic travels for students and

staff inside Santiago and around Chile.

Booked short term apartment Reservations and Assisted International

Guests upon arrival.

PROFESSIONAL SUMMARY

Assistant Academic Coordinator and Students Activities (Temporary Job)

March 2015-Sept 2015

Stanford University, Bing Overseas Studies Program

Santiago, Chile

Corporate Sales Executive Local and International

June 2014-Feb 2015

Accor Hotels, Novotel Santiago

Santiago, Chile

Housekeeping Supervisor and Staff Trainer

Jan 2014-March 2015

(Temporary Job, part of team invited for Hotel Opening)

Renaissance Hotel, Marriot Santiago, Chile

Marketing, Sales Executive and Manager on Duty

Aug 2010-Sept 2012

Four Points by Sheraton Santiago, Chile

Housekeeping Manager

Oct 2006-Oct 2009

Front Desk Supervisor and Manager on Duty

Nov 2004-Oct 2006

The Lodge and Spa at Cordillera Edwards, CO. USA

International Hotel Management Trainee

March 2001-Oct 2002

Sonnenalp Resort of Vail Vail, CO. USA

Front Desk Supervisor & Manager on Duty

Feb 1997- Apr 2000

Front Desk Agent

March 1996- Feb 1997

Hyatt Regency Santiago Santiago, Chile

Marketing Assistant Manager

March 1995-March 1996

E.M.I. Music International Santiago, Chile

Real State (Part Time Job)

December 2010-Current

Carlcosta Propiedades (Santiago-Algarrobo) Santiago,

Chile

EDUCATION

Degree in Public Relations

March 1991-Dec 1994

Escuela Nacional de Relaciones Públicas Santiago, Chile

Fashion Design. Not Graduated

March 1989-June 1990

DUOC, UC Chile Santiago, Chile

Real State

March-Apr 2010

Instituto Inmobiliario de Chile Santiago,

Chile

AWARDS

Employee of the Month

Jan 1998

Hyatt Regency Santiago Santiago, Chile

OTHER INTEREST

YOGA, REIKI, RECYCLING, GREEN PLANET

REFERENCES

Ivan Jaksic, Director of Stanford University, Chile. ijaksic@stanford.edu, phone:

56 2 2 2335-6661,

cell phone: 56 9 9679-1324

Carrie Poole, CFO, Stanford University Chile. cpoole@stanford.edu, phone: 56

2 2 2335-6661,

cell phone: 56 9 9824-4890

Nelson Guerra, Accounting Manager, The Lodge and Spa at Cordillera, USA,

ngnelsonguerra@gmail.com,

cell phone: 1 303 668 4537.

Written References available (Hyatt, Four Points by Sheraton and

Sonnenalp Resort of Vail).