Carlos Cortes Resume 2016
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CARLOS CORTES CONTACT: CEL: 345 3230029 E-MAIL: [email protected] OBJECTIVE: I am looking for an opportunity to share with others my experience in food and beverage operation, as well as in the luxury service, in an environment of high quality, and top performance. Core Competencies: Creativity, Innovation and a keen eye to spot and develop natural talented people. Experience: THE RITZ-CARLTON, GRAND CAYMAN AAA 5 Diamond 10/2011 to d a t e Senior Banquet Captain (F&B Supervisor) I have trained and developed key players for a flawless banquet operation. OSAT with Banquets #1 in CALA region, Gallup 2012, 2013 and 2015. F&B Supervisor in all the Outlets of the hotel as Lateral Service. BLUE BY ERIC RIPERT AAA 5 Diamond 10/2010 to 10/2011 THE RITZ CARLTON GRAND CAYMAN Server I contributed to improve front of the house service flow, up sale and guest engagement. ROSEWOOD MAYAKOBA, Riviera Maya AAA 5 Diamond 04/2009 to 09/2010 Tequilier (expert in tequilas) Creator of the best tequila tasting in the Riviera Maya (Agave Azul Tequila Library) Server in Casa de Lago Fine Dining AAA 4 Diamond Restaurant THE RITZ-CARLTON, CANCUN AAA 5 Diamond 04/2009 to 09/2010 Banquets Captain (2 years) I led a team of 30 servers to best results in MP Satisfaction, Gallup 2008. Banquets Set up Supervisor (1 year) I led a team of top performers to score 100% in all set up categories, Gallup 2007.
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Transcript of Carlos Cortes Resume 2016
CARLOS CORTES
CONTACT:CEL: 345 3230029E-MAIL: [email protected]
OBJECTIVE:
I am looking for an opportunity to share with others my experience in food and beverage operation, as well as in the luxury service, in an environment of high quality, and top performance. Core Competencies: Creativity, Innovation and a keen eye to spot and develop natural talented people.
Experience:
THE RITZ-CARLTON, GRAND CAYMAN AAA 5 Diamond 10/2011 to d a t eSenior Banquet Captain (F&B Supervisor)I have trained and developed key players for a flawless banquet operation. OSAT with Banquets #1 in CALA region, Gallup 2012, 2013 and 2015.F&B Supervisor in all the Outlets of the hotel as Lateral Service.
BLUE BY ERIC RIPERT AAA 5 Diamond 10/2010 to 10/2011THE RITZ CARLTON GRAND CAYMANServerI contributed to improve front of the house service flow, up sale and guest engagement.
ROSEWOOD MAYAKOBA, Riviera Maya AAA 5 Diamond 04/2009 to 09/2010Tequilier (expert in tequilas)Creator of the best tequila tasting in the Riviera Maya (Agave Azul Tequila Library)Server in Casa de Lago Fine Dining AAA 4 Diamond Restaurant
THE RITZ-CARLTON, CANCUN AAA 5 Diamond 04/2009 to 09/2010Banquets Captain (2 years)I led a team of 30 servers to best results in MP Satisfaction, Gallup 2008.Banquets Set up Supervisor (1 year)I led a team of top performers to score 100% in all set up categories, Gallup 2007.Food and Beverage Supervisor in all outlets during my years in TRCC, Fantino, Grill, Casitas, Café Mexicano, Caribe Grill and In Room Dining with great reviews from guests.Banquets Server (2 years)Learning coach and quality committee member. TRCC won National Quality Award 2005.
THE RITZ-CARLTON, GRAND CAYMAN Opening 2005.Banquets Server and learning coach. I created a Synchronized Service Training Video that I still use to train new staff and Lateral Service.
EDUCATION:
UNIVERSITY LA SALLE CANCÚN CBTIS 111 HIGH SCHOOLAccounting and Finance Tourism and Administration1995 to 1997 Certificate 1992 to 1995 Certificates
REFERENCES:Roger Ponce, [email protected] Area Director of Operations, The Americas-Western Region.Luis Lujan, [email protected] Executive Chef, The Ritz-Carlton, San FranciscoAdalberto Tun, [email protected] Assistant Director F&B, The Ritz-Carlton Bahrain
