CarlaSmith_resume
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CARLA SMITH [email protected] | 682.557.3945 Seasoned Professional with extensive background in computer competency, writing and soft skills. PROFESSIONAL SKILLS Possesses excellent customer service and sales skills and immense ability with written and verbal communication Multifaceted professional with ability to take direction, self-motivate and offer leadership where necessary Demonstrates strong work ethic and efficiency in both independent and team atmospheres EDUCATION ITT Technical Institute, 3.2 GPA, Arlington, TX o Associates of Applied Science Degree, Computer Networking Systems – Information Technology, December 2010 CAREER HIGHLIGHTS Case Clerk Volunteers of America, TX, Ave J Campus NOVEMBER 2015 – PRESENT Creates file for new clients and maintains permanent file throughout client’s time with VOATX. Performs job verification checks, as required. Obtains materials from appropriate sources each day and completes filing by the close of business daily. Prepares weekly records of extra duty hours worked by clients and make records available to Case Managers. Completes terminal reports for storage of clients released from the facility. Completes weekly records of community service restitution and makes records available to Case Managers. Completes monthly review of all case files, and report contractual inadequacies to Case Managers. Assists supervisor with budget control activities, e.g., conserving resources, reducing utilities cost, avoiding waste, reducing overtime, etc. House Manager including Nanny Services Independent Contractor
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Transcript of CarlaSmith_resume
CARLA [email protected] | 682.557.3945
Seasoned Professional with extensive background in computer competency, writing and soft skills.
PROFESSIONAL SKILLS Possesses excellent customer service and sales skills and immense ability with written and
verbal communication Multifaceted professional with ability to take direction, self-motivate and offer leadership
where necessary Demonstrates strong work ethic and efficiency in both independent and team atmospheres
EDUCATION ITT Technical Institute, 3.2 GPA, Arlington, TX
o Associates of Applied Science Degree, Computer Networking Systems – Information Technology, December 2010
CAREER HIGHLIGHTS Case ClerkVolunteers of America, TX, Ave J Campus
NOVEMBER 2015 – PRESENT Creates file for new clients and maintains permanent file throughout client’s time with
VOATX. Performs job verification checks, as required. Obtains materials from appropriate sources each day and completes filing by the close of
business daily. Prepares weekly records of extra duty hours worked by clients and make records available
to Case Managers. Completes terminal reports for storage of clients released from the facility. Completes weekly records of community service restitution and makes records available to
Case Managers. Completes monthly review of all case files, and report contractual inadequacies to Case
Managers. Assists supervisor with budget control activities, e.g., conserving resources, reducing utilities
cost, avoiding waste, reducing overtime, etc.
House Manager including Nanny ServicesIndependent Contractor
JANUARY 2013 – JULY 2015 Nanny services for 2 children, toddler and school age including meal planning, homework
and activity coordination. Household management including housekeepers, gardeners, maintenance Errand management including grocery store, pharmacy pick up, dry cleaning services, post
office Light Housekeeping
Bankruptcy Specialist
CARLA [email protected] | 682.557.3945
CornerStone Staffing: Contract for Colonial Savings, F.A. JULY 2012 – JANUARY 2013
Evaluate all inbound/outbound Ch. 7 Bankruptcy cases Prepare (execute/notarize) and refer documents and case information to attorneys
according to BK law for Reaffirmation Agreements, Motions for Relief from Stay, Ch. 13: Plan Review, Proof of Claim
Correspondence with attorneys and customers via email, and phone
Foreclosure SpecialistRose International: Contract for Bank of America through Recontrust
OCTOBER 2011 – JUNE 2012 MERS Validation and Auditing of loans in and post foreclosure Developed and implemented training procedures for quality assurance within internal
foreclosure process according to federal guidelines
Order Management RepresentativeTeKsystems: Contract for BNSF through Dell
JANUARY 2011 – JUNE 2011 Control Inbox traffic for Order Management, Answer emails for IT hardware and software requests, Obtain approval for items from department leads, Order non-stock Items through eMESA, Place tickets for hw/sw through two GUI front-end programs which work with Remedy
(web-based database), Track stock items through a program called WASP
Regional Network Administrator AssistantITT Technical Institute, Student Worker/CNS Federal Work Study
APRIL 2010 – JANUARY 2011 Managed daily operations of 180 computers and 6 labs to ensure operational efficiently
within installed software Supported students through instructor led labs and course study
Assistant ManagerJiffy Lube & Valvoline Instant Oil ChangeAUGUST 2006 – DECEMBER 2008 Ensure excellence in customer experience Execution of marketing and customer experience programs Investigate and resolve customer complaints and/or warranties to company standards Manage team to optimize bay times and implemented /led training protocol
CARLA [email protected] | 682.557.3945
Accountable for accurate weekly inventory audits and end of month inventory counts including maintenance of inventory control
Aerospace Propulsion JourneymanUnited States Air Force, Whiteman AFB, MO / Spangdahlem AB, GermanyJUNE 2001 – JUNE 2005 Inspected and performed troubleshooting of B-2 & F-16 Aircraft Propulsion Systems Maintained, disassembled, assembled, modified, tested, and repaired GE-F118, F110 & F129
turboprop and turboshaft jet engines, jet engines and engine bays on aircraft. Managed aerospace propulsion functions and activities.
Managed on the job training of new employees
