Carl HolmesChristy Lee

Vendor InformationSAP is headquarters is in Walldorf, Germany.Largest computer software company in the world.47,804 employees at sales and development

locations in 50 countries.SAP’s vision is “for companies of all sizes to see

clearly, think clearly, and act clearly so that they can close the gap between strategy and execution and become best-run businesses.”

System DescriptionSAP Business Suite is an enterprise application

system that delivers programs to lower costs, improve insights, and capture opportunities.

SAP Business Suite has 5 core applications: Customer Relationship Management Enterprise Resource Planning Product Lifecycle Management Supply Chain Management Supplier Relationship Management

Customer Relationship Management

CRM helps in the Marketing, Sales, and Service areas.

Key CRM capabilities in Marketing include: Marketing resource and brand management Campaign Management (for advertising) Loyalty Management and E-marketing

Key CRM capabilities in Sales include: Partner Channel Management Sales E-commerce Interaction center

Benefits of Using CRMUnderstand returns on your marketing spendDrive customer demand with targeted marketing

messagesIdentify and retain high-value customers with

customer loyalty programsMaximize profitable revenue growthOptimize value delivered to each customer

interactionFocus sales resources on productive activity

Enterprise Resource PlanningThe ERP Software delivers assistance in the

areas of: Financials Human Capital Management Operations

A few ERP programs: Financial and Management Accounting

Provides analysts, managers, with financial reports Financial Supply Chain Management

Streamline customer-to-cash processes, improve control of cash flow, and reduce working capital.

ERP Programs cont..Talent Management

Support people through every phase of their employment from recruitment to training.

Workforce Analytics Get real-time insight into your workforce to manage

human capital more effectively, and track costs and ROI associated with HR projects.

Sales and ServiceManage logistics and customer focused activities ,

from selling products and services to managing internal processes such as calculating incentives and commissions

Product Life ManagementProduct Life Management assists in the areas of

Portfolio Planning as well as Development and Manufacturing

Activities in Portfolio Planning:Plan and track activities more precisely to improve

speed of executionPlan and monitor budgets to maximize financial returnsMinimize risk, redundancy, and bottlenecks through

better resource capacity planningEngineering Change ManagementDigital Manufacturing

Benefits of Product Life Management

Lower project costsImprove resource efficiencyBetter internal and external collaborationImproved monitoring of project status Faster developmentImproved manufacturing operationsBetter design decisions, which results in

BETTER PRODUCTS

Supply Chain ManagementSAP Supply Chain Management helps better

execute the Planning, Execution and Collaboration of your company’s supply chain

Supply Chain Management Activities:Demand planning and forecastingSupply network planningOrder fulfillment, transportation, and warehousingManufacturingCollaborate with suppliers, customers, and contract

managers

Benefits of SAP SCMIncrease demand accuracy and order fulfillment

satisfaction levelsReduce inventory levelsIncrease profitability and productivityReduced Cost of Goods Sold throughout companyImproved warehouse efficiency and real-time

visibility as well as control of warehouse operations

Improve communications and reduce errors along with processing costs

Manage variations of supply and demand better.

SAP Supplier Relationship Management

SRM Programs:E-SourcingContract Lifecycle ManagementBusiness Objects Spend Performance

Management

SAP SRM BenefitsReduce procurement costsBuild collaborative supplier relationshipsBetter manage supply basesImprove your bottom line (net profit) with

innovative offerings and a faster time to market

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