Careers in the Careers in the Hospitality Hospitality

IndustryIndustryBy: Allison BentleyBy: Allison Bentley

Industry SegmentsIndustry Segments

HotelsHotels Food ServiceFood Service TravelTravel TourismTourism Supporting IndustriesSupporting Industries

HotelsHotels

Hotels come in a variety of sizes, Hotels come in a variety of sizes, shapes, and locations.shapes, and locations.

Managing lodging properties can Managing lodging properties can range from small bed and breakfasts range from small bed and breakfasts to luxury resorts. to luxury resorts.

HotelsHotels RoomsRooms

Front officeFront office Guest servicesGuest services HousekeepingHousekeeping

Food & BeverageFood & Beverage RestaurantsRestaurants BanquetsBanquets BarsBars ServersServers ChefsChefs

Human resourcesHuman resources DirectorsDirectors EmploymentEmployment Employee Employee

relationsrelations BenefitsBenefits

AccountingAccounting General cashierGeneral cashier Night auditorNight auditor Accounts receivable Accounts receivable

managermanager Credit officerCredit officer

EngineeringEngineering TradesmanTradesman ElectriciansElectricians SupervisorsSupervisors

Sales and MarketingSales and Marketing Sales managers – Sales managers –

local, district, local, district, regional, regional, nationalnational

CateringCatering Banquet managerBanquet manager EntrepreneursEntrepreneurs Sales personnelSales personnel

Food ServiceFood Service

Food service organizations play a Food service organizations play a large employment and economic large employment and economic part of the industry. part of the industry.

Food service establishments range Food service establishments range from fast food, to casual dining, to from fast food, to casual dining, to fine dining, to food services located fine dining, to food services located in office complexes, schools, in office complexes, schools, hospitals, correction facilities, and hospitals, correction facilities, and theme parks.theme parks.

Food ServiceFood Service

Independent Independent RestaurantsRestaurants Mom & pop Mom & pop More flexibleMore flexible Owner operatedOwner operated

Corporate Corporate RestaurantsRestaurants Good benefitsGood benefits Corporate structureCorporate structure

More opportunitiesMore opportunities Less creativityLess creativity

Franchised Franchised RestaurantsRestaurants

Managed ServicesManaged Services EducationEducation HealthcareHealthcare Business & Business &

industry (B&I)industry (B&I) CateringCatering

Can be large or Can be large or smallsmall

TravelTravel

Travel related opportunities range Travel related opportunities range from airlines, trains, busses, car from airlines, trains, busses, car rentals, to travel coordinator rentals, to travel coordinator professional.professional.

TravelTravel

Cruise LinesCruise Lines AirlinesAirlines AmtrakAmtrak Bus LinesBus Lines Rental Car AgenciesRental Car Agencies ResortsResorts Travel AgenciesTravel Agencies

TourismTourism

Amusement ParksAmusement Parks National, State, and Regional National, State, and Regional

ParksParks Adventure / Eco -TourismAdventure / Eco -Tourism Governmental Tourism OfficesGovernmental Tourism Offices Corporate Meeting Planner Corporate Meeting Planner

TourismTourism

Tourism related careers are typically Tourism related careers are typically thought a governmental or quasi-thought a governmental or quasi-governmental organizations. governmental organizations.

Local, State, and Federal Local, State, and Federal governments have looked to travel governments have looked to travel and tourism as a means to increase and tourism as a means to increase popularity and economic growth.popularity and economic growth.

Supporting IndustriesSupporting Industries

Other potential careers are found in Other potential careers are found in those organizations which supplies those organizations which supplies products, services, and resources products, services, and resources that are needed in the hospitality that are needed in the hospitality industry.industry.

Supporting Supporting Industries Industries

Food Service DistributorsFood Service Distributors Chemical SuppliersChemical Suppliers Hard GoodsHard Goods Hardware Support & DevelopmentHardware Support & Development Software Support & DevelopmentSoftware Support & Development Beverage DistributorsBeverage Distributors Real EstateReal Estate ConsultingConsulting

Hospitality & Tourism Hospitality & Tourism Industry AdvantagesIndustry Advantages

More career options than most More career options than most industriesindustries

Varied work responsibilitiesVaried work responsibilities

People-oriented workPeople-oriented work

Highly flexible hoursHighly flexible hours

Room for long-term career growthRoom for long-term career growth

PerksPerks

Hospitality Industry Careers Hospitality Industry Careers DisadvantagesDisadvantages

Long hoursLong hours

Nontraditional schedulesNontraditional schedules

PressurePressure

Low starting salariesLow starting salaries

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Lodging Career Lodging Career Opportunities Opportunities

Better trainingBetter trainingGain valuable additional education and Gain valuable additional education and experienceexperience

Advancement opportunitiesAdvancement opportunitiesMore units means more places to climb the More units means more places to climb the ladder of successladder of success

Better benefitsBetter benefitsA large corporation usually means better life A large corporation usually means better life and health insurance, more generous and health insurance, more generous vacation/sick time, retirement plans, etc.vacation/sick time, retirement plans, etc.

Large ChainLarge Chain

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Lodging Career Lodging Career Opportunities Opportunities

Greater creativityGreater creativityMore opportunities to set standards and initiate More opportunities to set standards and initiate changechange

More career controlMore career controlOpportunities for personal relationships with Opportunities for personal relationships with the people who can aid your career growththe people who can aid your career growth

Better learning environmentsBetter learning environmentsWider range of responsibilities means greater Wider range of responsibilities means greater depth of knowledge and more hands-on trainingdepth of knowledge and more hands-on training

IndependentIndependent(continued)

Lodging Management Lodging Management PositionsPositions

General managerGeneral manager Food and beverage managerFood and beverage manager Catering managerCatering manager ControllerController Human resources managerHuman resources manager Marketing/sales managerMarketing/sales manager Resident managerResident manager Chief engineerChief engineer

Food ServiceFood ServiceManagement PositionsManagement Positions

General managerGeneral manager

Dining room managerDining room manager

Beverage managerBeverage manager

Kitchen managerKitchen manager

ChefChef

Mâitre d'Mâitre d'

Banquet managerBanquet manager

Professional/ Trade Professional/ Trade AssociationsAssociations

American Bed and Breakfast American Bed and Breakfast Association Association

American Hotel and Motel AssociationAmerican Hotel and Motel Association American Society of Travel AgentsAmerican Society of Travel Agents American Tour AssociationAmerican Tour Association International Association of Culinary International Association of Culinary

ProfessionalsProfessionals International Association of Leisure and International Association of Leisure and

Entertainment IndustryEntertainment Industry

Goals of Job PlacementGoals of Job Placement Starting salary, possibilities of raisesStarting salary, possibilities of raises Personal satisfactionPersonal satisfaction

Self-expressionSelf-expression CreativityCreativity InitiativeInitiative IndependenceIndependence

Professional goalsProfessional goals Short-termShort-term Mid-rangeMid-range Long-termLong-term

Career Hunting Career Hunting StrategiesStrategies

1.1. Income requirementsIncome requirements

2.2. Professional status and opportunitiesProfessional status and opportunities

3.3. Evaluating the employer – Internet, Evaluating the employer – Internet, financial reports, visiting their financial reports, visiting their establishments, friends, employees, etc.establishments, friends, employees, etc.

4.4. Determine potential for job satisfaction.Determine potential for job satisfaction.

5.5. Accepting skill positions vs. Accepting skill positions vs. management positions as an entry into management positions as an entry into the organization.the organization.