Career development in the canadian workplace, national business survey ontario

Career Development in the Canadian Workplace:

National Business Survey

Regional Comparison: Ontario

March 2014

Research Details

Survey conducted by: Environics Research Group Survey methodology: •  Telephone survey conducted among 500 senior officials from Canadian business •  Survey took place from October 25 to November 11, 2013 •  Sampling method designed to complete interviews within businesses randomly selected across

Canada •  Results in this document may not add up to 100% (due to rounding or multiple responses as

well as omission of “don’t know” answers)

2

Respondents

87

108 105

95

105

Bri+sh Columbia Prairies Ontario Quebec Atlan+c Canada

3: Overview

Which industry is your organization in?

16%

16%

5%

10%

5%

7%

5%

6%

5%

5%

4%

3%

4%

1%

2%

3%

0%

2%

2%

24%

12%

8%

8%

7%

6%

4%

4%

3%

3%

3%

3%

3%

3%

2%

2%

2%

1%

1%

Service Manufacturing

Hospitality Health care Educa+on

Retail Non-‐profit

Finance Technology

Public administra+on Natural resources

Agriculture Construc+on

Entertainment/Recrea+on Professional services

Automo+ve (including repair) Energy

Transporta+on/Warehousing Distribu+on

Ontario

Na+onal average

4: Overview

Including yourself, how many employees does your company currently have?

36%

12%

3%

13%

33%

46%

22%

4%

7%

19%

<10

10-‐49

50-‐99

100-‐499

500+

Ontario

Na+onal average

5: Overview

Looking ahead to the coming year, what would you say is the greatest challenge facing Canadian businesses in general?

23%

32%

9%

6%

7%

12%

6%

5%

8%

5%

7%

5%

3%

6%

3%

2%

31%

22%

7%

7%

7%

6%

6%

6%

5%

4%

4%

4%

4%

3%

3%

3%

Shortage of skilled workers

General state of the economy

Foreign compe++on

Increasing overhead/opera+on costs

Shortage of quality workers (other)

Regula+on/red tape

Financial growth/profitability

Taxes

Re+rement of senior employees

Lack of funding/financing

Staff reten+on (general)

High Canadian dollar

Marke+ng/aarac+ng new customers

Onboarding young workers

Keeping up with technology

Compe++on (other)

Ontario

Na+onal average

6: Overview

To what extent would you say that each of the following presents a challenge to your business right now?

7: Overview

5%

6%

14%

14%

24%

37%

37%

26%

36%

36%

12%

17%

10%

24%

29%

25%

48%

45%

35%

31%

34%

37%

50%

41%

36%

32%

28%

28%

27%

25%

20%

25%

24%

16%

11%

19%

9%

15%

21%

25%

29%

24%

34%

40%

15%

14%

15%

15%

10%

16%

5%

8%

27%

24%

32%

23%

Ontario

Na*onal average

Ontario

Na*onal average

Ontario

Na*onal average

Ontario

Na*onal average

Ontario

Na*onal average

Ontario

Na*onal average

Ontario

Na*onal average

Very challenging Somewhat challenging Not very challenging Not at all challenging

Loss of senior employees to re+rement

Keeping up with technology

Shortage of skilled workers

Regula+on and red tape

General state of the economy

Loss of talented employees to other organiza+on

Finding young workers

Career Development in the Canadian Workplace: National Business Survey

Recruitment: 7 Questions

8

In general, how easy or difficult is it to find people with the right skill set to fill positions in your company? Is it...?

9: Recruitment

7%

6%

31%

21%

47%

45%

13%

25%

1%

2%

Ontario

Na+onal average

Very easy Somewhat easy Somewhat difficult Very difficult Depends on the posi+on

What are the main reasons it is difficult to find the right candidates?

73%

14%

6%

14%

16%

3%

0%

2%

2%

2%

64%

15%

14%

12%

11%

6%

3%

2%

2%

2%

Hard to find qualified candidates/with right skill set

Hard to find reliable candidates/with right work ethic

Company's physical loca+on is a barrier

Very compe++ve job market in this industry

We can only offer low/uncompe++ve wages (including seasonal)

Takes too much +me/effort to find right candidate

Hard to break through noise/get job/company no+ced

Tradi+onal recruitment approaches no longer as effec+ve

Don't provide career advancement opportuni+es

Regula+ons/ red tape (e.g. government, unions)

Ontario

Na+onal average

10: Recruitment

Has your business done any of the following in the past five years in order to find skilled employees?

53%

48%

71%

27%

42%

49%

69%

74%

50%

51%

65%

15%

29%

41%

64%

70%

Recruited through social media

Marketed the advantages of working at your organisa+on

Offered training and advancement for lower-‐level employees

Used automated resume sokware

Outsourced recruitment to search or personnel firms

Used community employment agencies

Iden+fied internal candidates

Employee referral

Ontario

Na+onal average

11: Recruitment

When searching for skilled employees, would you say that resumes matter more than in the past, less than in the past

or about the same as always?

12: Recruitment

9%

10%

8%

13%

83%

76%

Ontario

Na+onal average

More Less About the same

How important to you is a potential employees online profile or footprint? Is it...?

13: Recruitment

11%

11%

48%

41%

22%

28%

18%

18%

Ontario

Na+onal average

Very important Somewhat important Not very important Not at all important

And how much effort would you say your company puts into customizing the recruitment approach in order to reach and

attract members of underrepresented groups?

14: Recruitment

12%

13%

41%

34%

46%

50%

Ontario

Na+onal average

A lot of effort Some effort Not much effort


Skills Gap: 3 Questions

15

There is a gap between the skill level and experience that prospective employees have, and what organizations in my

industry are looking for…

16: Skills Gap

24%

23%

58%

50%

16%

21%

1%

3%

Ontario

Na+onal average

Strongly agree Somewhat agree

Somewhat disagree Strongly disagree

37%

36%

15%

15%

47%

48%

Ontario

Na+onal average

Increased Decreased Stayed the same

“Strongly Agree/Somewhat Agree”: In the past five years, would you say that the skills gap in your

industry has increased, decreased or stayed the same?

Q16: “Strongly agree/Somewhat agree” Which of the following statements is closer to your own opinion:

The best way to close the skills gap is for…

17: Skills Gap

35%

49%

14%

43% 43%

13%

...Employers to offer more training to new employees

...Prospec+ve employees to beaer prepare themselves for

the labour market

Both/combina+on of the two

Ontario Na+onal Average


Soft Skills: 4 Questions

18

What soft skills are most important to you in an employee?

36%

37%

28%

30%

21%

11%

7%

12%

7%

5%

4%

10%

2%

8%

3%

5%

5%

2%

36%

29%

25%

23%

18%

11%

11%

10%

9%

8%

7%

6%

6%

5%

5%

5%

5%

4%

Posi+ve aptude

Communica+on skills

Teamwork skills

Strong work ethic

Interpersonal/customer service skills

Flexibility/adaptability

Honesty/integrity

Time management abili+es

Reliability/dependability

Problem-‐solving skills

Accountability

Dedica+on/passion

Self-‐confidence

Willingness/ability to learn

Goal-‐oriented

Work well under pressure

Competence/diligence

Presenta+on

Ontario

Na+onal average

19: Soft Skills

How easy or difficult is it to find people with these soft skills? Is it...?

20: Soft Skills

2%

3%

24%

27%

61%

50%

12%

17%

0%

1%

Ontario

Na+onal average

Very easy Somewhat easy Somewhat difficult Very difficult Depends on posi+on

If you are having difficulty finding technically skilled workers, is your organization more likely to...

21: Skills Gap

48%

33%

14%

62%

26%

9%

Hire someone with sok skills who is a good fit and provide

training

Keep searching un+l you find someone with the right

technical skills

Depends


Are senior level positions in your organization more likely to be filled by…?

22: Skills Gap

49%

23% 23%

58%

19% 15%

Current employees who have advanced within the

organiza+on

New employees brought in from other organiza+ons

Depends



Training: 8 Questions

23

Does your organization provide new employees with any of the following types of training?

90%

70%

35%

90%

2%

80%

65%

45%

88%

3%

Orienta+on

Mentorship

Appren+ceship

Job-‐specific training

Do not offer training

Ontario Na+onal average

24: Training

Would you say that your organization is very willing, somewhat willing, not very willing or not at all willing to hire and train new

employees who may lack in some technical skills?

25: Training

34%

39%

48%

43%

11%

11%

4%

5%

Ontario

Na+onal average

Very willing Somewhat willing Not very willing Not at all willing

Would you say that losing skilled employees in which you have invested training to other organizations is...?

26: Training

20%

25%

56%

39%

13%

21%

10%

14%

Ontario

Na+onal average

A great concern Somewhat of a concern Not really a concern Not at all a concern

Does your organization use any of the following to fill your labour needs?

62%

38%

30%

36%

45%

43%

39%

35%

34%

33%

Co-‐opera+ve educa+on programs

Volunteer opportuni+es

Appren+ceships

Wage subsidy programs

Internships

Ontario Na+onal average

27: Training

Does your organization provide ongoing training for long-standing employees?

28: Training

90%

8%

82%

17%

Yes No

Ontario

Na+onal Region

35%

15%

2%

46%

40%

19%

1%

39%

Technical

Sok Skills

Both

Depends

If “yes”, is the training you provide to staff technical in nature, or focused on sok skills, such as team building or diversity awareness?

Does your organization provide employees with professional development opportunities, such as conferences or workshops?

29: Training

80%

16%

73%

25%

Yes No


Does your organization offer formal coaching or mentoring programs for employees?

30: Training

49% 47%

44%

54%

Yes No



Youth Employment: 4 Questions

31

Which of the following do you think is the greatest reason unemployment is particularly high

for young workers under the age of 25?

16%

16%

4%

16%

20%

6%

8%

11%

18%

12%

4%

19%

12%

9%

11%

9%

A lack of real world experience

Older workers staying at their jobs longer

A lack of networking and job search skills

They are too demanding in the job they want

Fewer entry-‐level jobs available

Lack of sok skills

Lack of technical skills

Lack of communica+on skills necessary to convey abili+es in an applica+on or interview

Ontario

Na+onal average

32: Youth Employment

When recruiting job candidates, how much effort does your company put into customizing the recruitment approach in order

to reach young workers? Would you say...?


15%

37%

44%

18%

40% 39%

A lot of effort Some effort Not much effort


Which of the following is your organization doing to attract younger workers?

73%

51%

40%

42%

40%

38%

24%

28%

55%

49%

38%

34%

31%

29%

24%

20%

Online job sites/boards

Recrui+ng through social media

Government sites

Recrui+ng on campuses

Taking part in job fairs

Offering paid internships

Offering unpaid internships

Recrui+ng through youth-‐serving agencies

Ontario

Na+onal average


Would you say that hiring and training recent grads and young adults is part of your organization's

Corporate Social Responsibility?


52%

40%

49% 47%

Yes No



Professional Development: 5 Questions

36

Would you say that you strongly agree, somewhat agree, somewhat disagree or strongly disagree with the following statement: Employers have a responsibility

to provide career management programs for their employees.

37: Professional Development

33%

27%

43%

44%

19%

21%

4%

8%

Ontario

Na+onal average

Strongly agree Somewhat agree Somewhat disagree Strongly disagree

Does your organization have career management programs for employees?


43%

54%

29%

68%

Yes No

Ontario

Na+onal 27%

38%

18%

27%

13%

24%

11%

29%

25%

19%

18%

16%

14%

9%

Individually tailored training/coaching

Career planning/training/ educa+on

Succession/ advancement programs

Skills development programs

Mentorship/ appren+ceship programs

Educa+on reimbursement/training

encouragement

Leadership programs

If “yes”, what are they?

Of the following, which presents the greatest challenge to offering career management programs? Is it...?

43%

43%

10%

2%

2%

33%

45%

13%

4%

2%

Cost

Time

Lack of exper+se

None of the above

Not our responsibility

Ontario

Na+onal average


How important would you say it is to your organization to provide employees the opportunities to reach their own career goals?

Is it...?


42%

44%

50%

42%

5%

6%

3%

5%

Ontario

Na+onal average

Very important Somewhat important Not very important Not at all important


Please visit the CERIC website at ceric.ca to download the National Business Survey Executive Summary

(available in English and French) and related information as it becomes available.

41

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