Care Suite II User Guide_1.0

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2023-04-21 DocIDHere

Title Care Suite II User Guide

Subtitle Installation, update and feature usage

CHANGE HISTORY

Version Status Date

1.0 Approved 2015-01-28

ContentsChange History......................................................................................................................................................1

1. Vocabulary....................................................................................................................................................3

2. Supported devices.........................................................................................................................................4

3. Requirements................................................................................................................................................4

3.1 Requirements to install and update.......................................................................................................4

3.2 Requirements to use the tool................................................................................................................4

4. Troubleshooting............................................................................................................................................4

5. Installation....................................................................................................................................................5

5.1 Online Service PC setup.........................................................................................................................5

5.1.1 First time setup..............................................................................................................................5

5.1.2 Update.........................................................................................................................................12

ConfidentialThis material, including documentation and any related computer programs, is protected by copyright controlled by Microsoft. All rights are reserved. Copying, including reproducing, storing, adapting or translating, any or all of this material requires the prior written consent of Microsoft. This material also contains confidential information, which may not be disclosed to others without the prior written consent of Microsoft.

Copyright 2023 Microsoft. All rights reserved.

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5.2 Shared disk installation setup..............................................................................................................15

5.2.1 First time setup update server (administrative)...........................................................................15

5.2.2 First time setup update client......................................................................................................18

6. Reporting settings.......................................................................................................................................20

7. Feature usage..............................................................................................................................................21

7.1 Alive device usage................................................................................................................................21

7.2 Dead device usage...............................................................................................................................23

8. Collecting logs.............................................................................................................................................25

ConfidentialCopyright 2014 Microsoft. All rights reserved.

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1. VOCABULARY

Level 1 (L1) - Simple mechanical repairs and update/upgrade of device software.

Level 2 (L2) - Repairs which do not require tunings and will update/upgrade device software.

Level 3 (L3) - Repairs of devices down to component level including: logical fault finding, measurements, tunings and update/upgrade of mobile phone software and capabilities of soldering/replacement.

Level 4 (L4) - All possible repairs of devices down to the component level. Including: fault analyzing, logical fault finding, measurements, tuning, update/upgrade of mobile phone software and capabilities of soldering/replacement. Dedicated products analysis.

FiRe – Firmware repository, online service for Device SW images.

SWPP – Device SW image package (a.k.a. data package/variant package)

FR – Factory repair


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2. SUPPORTED DEVICES

RM-930, RM-937, RM-938, RM-939, RM-940, RM-974, RM-976, RM-975, RM-977, RM-978, RM-979, RM-983, RM-984, RM-985, RM-1010, RM-1018, RM- 1019, RM-1020, RM-1027,RM-1038, RM-1039, RM- 1040, RM-1045, RM-1068, RM-1069, RM-1070, RM-1071, RM-1087, RM-1049,RM-1089, RM- 1090, RM-1091, RM-1092

3. REQUIREMENTS

3.1 Requirements to install and update

Administrator rights in the system Windows 7 SP1, Windows 8 or higher (Note: Windows XP is not supported) .NET Framework 4.5 installed in the system (http://www.microsoft.com/en-us/download/details.aspx?

id=30653 – web installer will download it if necessary)

3.2 Requirements to use the tool

Standard user access rights Proper data package for serviced device Proper HTTP proxy set in Internet Explorer

4. TROUBLESHOOTING

If you encounter an error in the Care Suite do not hesitate to report it.

Please send following information: Detailed steps to reproduce the problem Device name (if used) Screenshot of the problem Diagnostic logs (can be generated by “Manage and collect log files” option in main view)


http://www.microsoft.com/en-us/download/details.aspx?id=30653

http://www.microsoft.com/en-us/download/details.aspx?id=30653

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5. INSTALLATION

5.1 Online Service PC setup

5.1.1 First time setup

Make sure you have administrator rights on the PC. Select Web Installer for your service level and start it.

Tick ‘I agree to the license terms and conditions’ and press Install.

Press Launch.


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The first launch will trigger wizard, which will load latest features from update source.

Select FiRe “Supply Chain for Care” access channel or offline folder as default update source.


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Checking for available updates is ongoing.

Information about available updates is shown. Press “Install all” to install all updates automatically or “Show details” to select manually updates that suites you.


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Option “Install all”

Download of updates is started. Depending on security level set in Windows you may be asked to allow to run Update Installer, please confirm to continue the installation.

Update Installer is installing the updates. Depending on number of updates this can take a while.


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When installation is completed, Care Suite II is restarted and shows available activities.

After pressing “Show details”.


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You can select features that you need by clicking on the items. Press icon to install selected updates.

Statuses for updates are shown in individual boxes. Depending on security level set in Windows you may be asked to allow to run Update Installer, please confirm to continue the installation.



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When installation is completed, Care Suite II is restarted and shows all available activities. Select “Skip this page ..” checkbox to navigate to “Service device” at Launcher startup:


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5.1.2 Update

In main view go to “Check for updates” and wait for Care Suite to select updates appropriate for your system.

Care Suite will query your update source for newer packages.


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If your system is up to date, you will see this information. Otherwise, you will have possibility to install updates

Click “Install all” - Care Suite will download and install updates. Click “Show details” to perform selective update.


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5.2 Shared disk installation setup

5.2.1 First time setup update server (administrative)

In main view go to “Settings”.

Click “Replicate installation source”.


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Select target folder for replication by clicking “Change replication target folder”. There is possibility to change default update source. Click “Start replication”.

Please wait until replicating is done.


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Replication will complete in couple of minutes.


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5.2.2 First time setup update client

In main view go to “Settings”.

Click “Change update source”.


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Select your offline update source by clicking “offline”.

Select local or network share folder.

In main view go to “Updates” to update from the local source.


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6. REPORTING SETTINGS

By default, Care Suite saves reports to a common folder and they are sent automatically.

There is a possibility to change the report folder to other location (like network drive), to enable sending statistic reports for offline workstations.

In order to do so: In offline service workstation

o Go to Care Suite 2 settingso Set the report path to specified local network location

In admin workstation with internet connectivityo Go to Care Suite 2 settingso Set the report path to specified local network locationo Keep the Care Suite 2 running for reports to be sent


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7. FEATURE USAGE

7.1 Alive device usage

Start Care Suite and connect device. If automatic detection is enabled, device will detect automatically. If device does not detect automatically, use the “Dead device usage” instructions.

Click one of the features listed for your device.


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The feature will start shortly.

After finishing work with feature, launcher window will pop up back to the front.


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7.2 Dead device usage

To use device that is not automatically discovered, select feature from main UI

Click on desired feature.


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You will be asked to select device type manually. After selecting device, feature will be launched.

After finishing work with feature, launcher window will pop up back to the front.


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8. COLLECTING LOGS

Whenever reporting a problem you should attach related log files.

Care Suite helps you to do that with Log Collector tool.

Click “Manage and collect log files” to run Log Collector.


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By default you will send all logs from last 24 hours. There is a possibility to select failing feature and timespan.

After applying filters click Create Zip button. You will be asked to select destination folder for archive. This folder can be changed later on under Settings button.


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You will be asked to provide optional problem description. This will help person investigating the problem to find a solution faster.

Click either “Use this description” or “No description” button.


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An archive will be created and contents will be listed.

Click “Open zip location” to open folder containing archive. Attach the file when reporting error.

Click “Copy file paths” to copy the original logs to clipboard.

Click “Delete zipped files” to delete the files gathered with Log Collector.


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