C.A.R.E. Basics State of CaliforniaCAL-Card Program

Susan Kissee US Bank

Agenda• Overview of C.A.R.E. and Basic

Functionality

• Technical requirements, security and support

• Day to day program management through C.A.R.E

• Reference Tools

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Overview of C.A.R.E.

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Web access tool to help you manage Web access tool to help you manage

the CAL-Card Programthe CAL-Card Program

• C.A.R.E. = Customer Automation and Reporting Environment https://care.usbank.com

• Basic Functionality

System Activity

• Current Number of CAL-Card

C.A.R.E. Users – Cardholder = 298– Program Administrators = 533– Total Users = 731

• System availability – 24/7 – weekend maintenance

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Technical Requirements• PC Pentium 120 MHz

• 32 MB memory

• Browser (with 128-bit data encryption) – Internet Explorer 4.01 or higher – Netscape Communicator 4.50

• Windows 95, 98, NT 4.0 or higher

• 33.6 modem or higher or a LAN connection

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Program Management

• Key C.A.R.E. Functions– Account Setup– Account Maintenance– Status– Transaction Management – Reporting / Communication– Cardholder Access

Account Setup/Maintenance• Account Set-Up

– Approving Official and Cardholder

• Same day account number generation

• Receive cards within

2-3 business days• Data entry is determined

by you• You are in control!

• Account Maintenance– Approving Official and

Cardholder• Real time• One-time exceptions for

spending limits• Employee termination -

quick close• MAT code changes• Re-order plastics• Quickly change the

name of an A.O.

Status / TMM

• Status– instant information– instant confirmation– filed or submitted

• save work in progress• successful assures you the

transaction is being processed by the USB system

• TMM– view Approving Official

and Cardholder information

• current cycle and previous five cycles

• utilize for auditing a particular cardholder activity during the cycle

• high usage cards review throughout the cycle

Reporting and Communication

• Communication– delivery of files

• 998 File - Flat file for uploading to your general ledger

– delivery of reports• receive reports within three

business days after cycle• start payment process

immediately and earn maximum rebate $$$$$

• Reports– standard

• unusual spending report• monthly transaction

summary• Cardholder full

transaction detail

– custom• you design your own

report

Cardholder Access

• Cardholder Online Registration– Relationship Code = stateofcal1– User Profile Code = C01

• Cardholder Statements– Cardholder Full Transaction Detail Report

mirrors the Cardholder Statement of Account

Additional Tools• User Manuals

– Cardholder C.A.R.E. functionality– APC C.A.R.E. functionality

• Web-Based Training Program– Automated program available 24/7– Download user manuals

– https://wbt.care.usbank.com• user id “usbank”

• password “ability”

• C.A.R.E Technical Help desk – 1-800-254-9885

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Questions?

Thank you!

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