Specialists in responding to people. And assisting them.

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Specialists in responding to people. And assisting them.

We were born in 1999 to provide services characterized by their excellence, aimed towards resolving the needs of companies and their clients.We are a Company offering Complete Services.With the necessary Innovation to be leader.With the flexibility to develop custom-made services.With the constant update in technology which enables us to meet the strictest of requirements of the world’s most prominent companies.

Innovation, Technology and Excellence: the ultimate combination to achieve customer loyalty.

24-hour service, 365 days a year, all over the world previous

A company with a new concept:

lAssistance: lTravellers lAutomobiles lHome lShops lPC’slManagement of Networks of Services and Logistics.lTele-servicesl International Representations: lHertz´s GSA: Argentina, Uruguay, Paraguay and Belize.

All of the services provided by our company have the distinct ability of being designed to the measure of its clients.

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The way to travel free of limits and restrictionsAssisting anywhere in the world, 24 hours a day, every day of the year.

Travel Assistance

A professional team, trained to “assist”, anywhere in the world, at the precise moment, and in the language t he passenger speaks. Ready to “reassure” and to “solve” whatever type of adversity that may arise.

The world’s most important professionals and medical institutions compose our International Network of Providers. Their medical aptitudes and the constant auditing, assure excellence in our service.

With the collaboration of prominent international insurance groups, specialized in providing medical assistance to the traveller.

24-hour service, 365 days a year, all over the world

Some of our services:

lMedical assistance in case of illness.lMedical assistance in case of accidents.lMedical expenses for pre-existing conditions.lMedical expenses in case of sports-related injuries.lMedication.lDental care.lTransfer and sanitary repatriation of remains.lIndemnity for loss of luggage.lCoverage of expenses in case of delayed luggage.lLegal assistance and advance of funds for bail.lTransfer of funds in case of emergency.lAssistance in case of loss of travel documentation and credit cards.

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Case Management & Cost Containment

We specialize in the provision of coordination services, administration and cost management for international companies who must take care of their clients who are away from their own country, such as: Insurance Companies, Assistance Companies, Tourism and other companies linked with Healthcare.

Our technology allows us to provide a Reporting service, containing detailed information of each of the cases taken care of in their name. A service measured to the needs of the client. An indispensable tool for audits, quality control and cost savings.

Thanks to the alliances with the most important Preferred Provider Organizations (commonly known as PPOs) in the United States and the rest of the countries in the region, our company has developed an efficient program of Cost Management, guaranteeing our client in this way, the highest discounts in the Americas.With a single phone call, your company can access information about our infrastructure, Know How and benefits for your clients.

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For your clients to be calm. For your company to save time and money.

In unforeseen events, your clients will be protected, by our Network of Providers, carefully selected and trained to assist you and your car. Always.

Our services are provided to private cars, utilitarian cars, taxis, trucks and motorcycles; in Argentina and neighboring countries, any day of the year, 24 hours a day.

The ideal protection for your car. Peace of mind plus reliance, in Argentina and neighboring countries.

Road Assistance

These are some of the Services we offer:

lEmergency mechanics.lTransfer and tow service of your car.lMedical Assistance in case of accidents.lLocalization and delivery of spare parts.lTransfer of driver and passengers should de car be immobilized.lLodging for driver and passengers when the car cannot be repaired within 72 hours.lDeposit and custody of car.lFuel supply.lLocksmith.lTire replacement.lServices of a professional chauffer.lProvision of a substitute car.

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Who hasn’t had an emergency or unforeseen event in their home, without knowing Who to turn to?

We provide a quick solution when faced with these kinds of situations.With the reassurance of knowing that our Department of Providers selects and trains each and every professional who will enter your property.

Our services are provided to Homes, Shops and Consortiums; all over the country, any day of the year, 24 hours a day.

The quickest and most effective solution in an emergency or unforeseen event.

Home Assistance

These are some of the services we offer when faced with an emergency:

lElectricitylPlumbinglGaslLocksmithlGlass repairlSurveillancelReference of Professionals

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We develop and operate solutions of High Added Value which articulate with the critical procedures of the company.

Some of the industries who turn to these services are:lInsurance Groups specializing in Hazard Risks in the Work Environment.lCompanies commercializing mass consumption products.lHome Appliance Terminals and Chains.lCredit Card companies.lBanks.lInsurance Companies.

An effective solution for Peripheral Outsourcing Processes of business and services, with a high added value.

Service Logistics and Networking

The Corporate Market of assets and services commercializing either directly or indirectly to clients, frequently runs across challenges originating in their main Business Cycles.

Limited time terms, reduced budgets and the necessity to improvise and design Peripheral Processes to comply with the value chain towards to final customer, don’t always result in a solution integrating the Company Operating Model.

These are some of the Solutions to Peripheral Processes linked to the client, with coverage all over the country, 365 days a year:

lTransfer of people and assets logistics.lDevelopment and Management of Service Network Providers.lLogistics and Delivery.lReverse logistics management: Logistics applied to processes of Returns, Replacements and Repairs.lFulfillment of purchase and / or service orders.

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Tools which optimize your company’s services

These are some of the Inbound and Outbound services provided by our Contact Center:

lCostumer Service.lTelemarketing.lTelesales.lCollection.lHelp Desk.lFulfillment and Delivery.lMass Outbound Call Operation.lCleansing and sweeping of database.lTelephone Overflow Compensation.lTraining of operators and supervisors.lIn-house operators.

The International Representation Division offers complete service to Overseas service companies requiring commercial and operational presence 24 hours a day in Argentina, Chile, Uruguay, Bolivia and Paraguay.Because relying on an efficient company is an advantage which will result in increased satisfaction from your customers and substantial savings for your company.

International RepresentationsContact Center

A service concept which sets us apart and a solid reason to rely on our Contact Center. Effective Strategic Contact Solutions which will add value to your projects as an outcome of: Our experience and know-how en strategic Marketing; A trained and motivated Human Resources team; A Supervision and Coaching team for the fulfillment of your objectives; Statistical strategic reporting which complement the Command Board of your operation; State-of-the-art Technological Resources; Competitive Costs; and of course…looking after your corporate identity. Cardinal enables companies of all kinds to gain access to the option of successfully outsourcing your necessities; and at the same time, cutting down on telecommunications and operation costs.

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Our technological Resources, almost as important as our Human Resource.

Our technology, our difference

Ultimate technology translates to an added value for our clients and yours:

lA digital system recording the totality of the calls.

lStatistical telephone reports of quality control and volume of

traffic.

lRevision of case over the Internet.

lPersonalized attention to each client.

lAn automatic pre-answering system with an option menu (IVR).

lAssembled groups of operators, each catering to the calls

according the their varied priorities.

lIdentification of each client’s record automatically by way of the

integration of the telephone Switchboard and the database.

lRemote monitoring of calls in real time.

lOnline view of the volume of calls and activity of the operators.

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A company with worldwide presence.

www.cardinalassistance.com

This is how we see our future. Growing. Innovating. Evolving.Discovering new ways to optimize our services.

Because our culture is synonym of ethics and quality. And our style of action translates to the peace of mind, trust and satisfaction of our clients.

We show, each day, that we truly are specialists in taking care of people. And assisting them with the best service.

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