Capacity Management Project
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Capacity Management Project Report A Mini Project Content o Script (Included in Q&A section) o MS Project o Presentation Slides Team Members Yang You Jayanth Reddy Javad Ataiy Yang You 11/22/2015
Transcript of Capacity Management Project
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Capacity Management Project Report
A Mini Project
Content
o Script (Included in Q&A section)
o MS Project
o
Presentation Slides
Team Members
Yang You
Jayanth Reddy
Javad Ataiy
Yang You
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Script of Capacity Management Project
Problem Statement
Capacity management is a process used to manage information technology (IT). Its primary goal
is to ensure that IT capacity meets current and future business requirements in a cost-effective
manner. The high level capacity management activities are: application sizing, workload
management, demand management, modelling, capacity planning, resource management and performance management.
In this project, we will utilize capacity management in order to solve a company’s IT issue. We
are going to focus on capacity planning, more specifically, resource reallocation. Since capacity
management is most popular in IT area, we want to focus on the Internet Bandwidth
Management. For instance, a mid-sized company, has fifteen different business departments (IT,
HR, Research, Accounting, Marketing…etc.), its daily Internet bandwidth is provided by a third-
party Internet Service Provider (ISP). Since the company has decided to expand its business,
people start complaining about constant drops of Internet connection happening every day and
they are getting worse. This bandwidth overload problem need to be fixed and adding another
Internet connection line has proven to be too costly to be considered.
The most ideal method to solve the problem is to adapt Internet Bandwidth Management
technique, more specifically, Internet bandwidth analyzing, categorizing and reassigning. First
of all, the company needs to use a software to collect the Internet bandwidth usage of differentdepartments daily and continue to do it for about a month. Second, analyze the data collected
and categorize different departments by the amount of bandwidth used average daily and rank
them by number from 1 to 10, 1 is the largest using one and 10 is the least using one, in the
meantime calculate and note the percentage of daily usage of each department. Third, categorize
each department based on their Internet bandwidth needs and priority. Fourth assign each
department bandwidth according to collected data, monitor bandwidth as real-time traffic occurs.
Fifth program the software if in any case overload still occurs, traffic should be first allocated todepartments with higher priority. Sixth, monitor traffic in real-time for any unexpected issues.
In the meantime, there is one more solution to the bandwidth reallocation. We need to collect
data and find out that if there is significant amount of Internet traffic generated by watching or
downloading same content. If so (and it usually is) it will occupy unnecessary resources. We can
l t f b d idth b i l ti b hi i Wh t b hi i d
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Above is one capacity management solution for network bandwidth resources, it involves in
resources analyzing, categorizing, reallocation and leveling. We will explain it in details later.
What We Want to Do
Focus our project on component capacity management, especially on capacity planning
and resource management
Traditional solutions to resource management
o Resource Sizing
o Resource Reallocation
New solutions we want to bring
Resource Labeling and Categorizing
Assign Resource By Need (Rank Resources By Categorizing)
Use Caching Server to Eliminate Unwise (Repeated Searched) Traffic
Resource Reallocation
Major Activities
Sizing Resources Needs of Different Departments
Collect the Usage of Unwise (Repeat to Search/Watch Same Content) Traffic
Data Analysis
Rank Departments By Resources Needs
Assign Resources to By Percentage Needs
If In conflicts, give priority to Highly Ranked Departments
Install Caching Server
Real-Time Monitoring
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o Analyze the data collected and categorize different departments by the amount of
bandwidth used average daily
o Rank them by number from 1 to 10 and calculate the percentage daily usage of difference
department
o Program the server to assign real-time bandwidth usage to departments by percentage
calculated and assign bandwidth first to higher ranked department if conflicts still occur
o Run Caching Server
Real-time monitor bandwidth usage of departments in case anything happens
MS Project
Q&As Related to Capacity Management
1. What is capacity and what is capacity management?
Answer:
Capacity is defined as the maximum amount or number that can be received or contained. For
ID TaskMode
WBS Task Name Duration
1 1 C om pan y Network Bandwidth Capacity Management 139 days
2 1.1 Initiation 25 days
3 1 .1 .1 Id e nti fy the Problem 6 days
4 1. 1. 2 S tu dy and Analyze the Problem 6 days
5 1 .1 .3 Resea rch and Find out Solutions 4 days
6 1 .1 .4 D i scu ss and
Decided
to
Do
Bandwidth
Reallocation 3
days
7 1 .1 .5 Pr e pa re Project Proposal 6 days
8 1 .1 .6 Pro po sa l Approved by Management 0 days
9 1 .2 S of tw ar e Design and Install 21 days
10 1. 2. 1 De si gn Software Can Collect Real‐Time Bandwidth Usage Data 15 days
11 1 .2 .2 Insta ll the Software on Main Server 6 days
12 1. 3 Data Collection 30 days
13 1 .3 .1 C ol l ect Real‐Time Daily Bandwidth Usage Data of Each Department 30 days
14 1 .3 .2 C ol l ect the Data Usage of Unwise Traffic 30 days
15 1. 4 Data Analysis 7 days
16 1 .4 .1 An a lyze Usage Data of Each Department 3 days
17 1 .4 .2 C al cu al te Percentage of Average Daily Bandwidth Usage of Each De partme nt 2 days
18 1. 4. 3 R an k Each Department By Percentage Usage 2 days
19 1 .4 .4 An a lyze the Percentage of Unwise Traffic 3 days
20 1. 4. 5 De ci de Solutions to Apply 0 days
21 1.5 Bandwidth Reallocation and Leveling 15 days
22 1 .5 .1 Pro gr am Server to Assign Real‐Time Bandwidth Usage to Each Department by Percent15 days
23 1 .5 .2 Pro gr am
Server
to
Give
Higher
Priority
to
Higher
Ranked
Department
When
Conflict
S15
days24 1.6 Introduct Caching Service 21 days
25 1. 6. 1 De si gn Web Caching Server 15 days
26 1 .6 .2 Insta ll Caching Server on Main Server 6 days
27 1. 7 Re al‐Time Monitoring 30 days
28 1 .7 .1 Mo ni tor Bandwidth Usage of Each Department to Make Sure Reallocation Solutions 30 days
29 1. 7. 2 S to p Monitoring 0 days
30 1. 8 Fo ll ow Up 5 days
31 1. 8. 1 F i na l Report 5 days
32 1. 8. 2 R ep or t to Management 0 days
33 1 .9 P ro je ct Management 131 days
61 1.10 Project Close 0 days
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Capacity Management is a set of work processes associated with the provisioning and
management of IT infrastructure resources, such as servers, printers and telecommunications
devices, used to support business processes in a cost effective manner. Capacity Managementhas three distinct aspects:
Resource Capacity Management
Resource Capacity Management looks at the use and performance of individual infrastructure
resources. These resources could be servers, telecommunication lines, printers, scanners, routersand PCs. This is the lowest level approach. The work only addresses each individual unit’s
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Service Capacity Management
Service Capacity Management takes Resource Capacity Management to the next level.Individual resource information is aggregated into pools as it relates to IT services. Printing,
email, telephone, and online transaction processing are just a few examples of IT services. Thisapproach looks at capacity positions across the IT infrastructure components supporting and
sustaining IT services. For example, an online transaction processing service could have server,
telecommunications, desktop and printing components, just to name a few. Managing at a service
view ensures that upgrading any one component does not adversely impact the others. Theshortcoming of this approach is that although those in IT understand the work and its value to the
organization, the business cannot relate to the technical terminology. As a result, there areusually communication disconnects between technical and business staff.
Business Capacity Management
This is the highest level approach to Capacity Management. Instead of aggregating usage and
performance into IT services, we aggregate into business processes. This approach looks at
capacity positions across the IT infrastructure components supporting and sustaining Business
services. Sales order entry, claims adjudication, customer relationship management and generalledger are just a few examples of business processes.
For example, a Sales Order Entry system could have telephone, server, telecommunications,
database, desktop and printing components, just to name a few. There is a lot of value in
employing a business-oriented approach. Results are expressed in business terms so all
understand. Conversations are transformed from ones of expense to ones of business investment.
Reaching this level should be any organizations long term goal.
2. Where capacity management is used?
Answer:
Capacity management is used everywhere. With the increasing number of businesses and offices
capacity management has become more important than ever. Wherever a computer is used,wherever people work in teams, wherever there is a transaction, wherever there is need to store
data etc.
3 Why is capacity management important?
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processes on IT and enable shorter time to market for new initiatives. The potential benefits for
any organization that has good capacity management are:
o Solid projections for IT expenditure
o Improved utilization of assets
o A solid business case
o Streamlined procurement
o Business agility
o
Business confidence
4. Capacity is not really an absolute limit on the output from a process, but it is a measure of
management performance. Do you agree with this?
Answer:
Yes – to a large extent. The evidence to support this comes from different organizations – andeven different managers – can use exactly the same facilities and get different levels of output.
The implication is that some managers can use facilities more efficiently, increasing production –
and effective capacity. Further evidence comes from the observation that capacity changes over
time. If managers can control these changes more efficiently, then they can increase effective
capacity.
5. Is it always possible to find the capacity of a process? How can you find the capacity of a
shopping mall, national park or a shipping lane?
Answer:
Not really. Capacity of the shopping mall can be measured by the number of visitors it attracts
each period. Basically it all depends on the situation and the subject we are considering.
6. Why does capacity change over time?
Answer:
There are many reasons for this. These can be because of the systematic changes due to learning
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7. Who takes care of the capacity management and how?
Answer:
Project management professionals. Their work includes predicting capacity conditions, factoring
risk assessments, calculating and capering the existing capacity as well as the future capacity
based on the available resources and decision making.
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ID Task
Mode
WBS Task Name Duration
1 1 Company Network Bandwidth Capacity Management 139 days
2 1.1 Initiation 25 days
3 1.1.1 Identify the Problem 6 days
4 1.1.2 Study and
Analyze
the
Problem 6
days
5 1.1.3 Research and Find out Solutions 4 days
6 1.1.4 Discuss and Decided to Do Bandwidth Reallocation 3 days
7 1.1.5 Prepare Project Proposal 6 days
8 1.1.6 Proposal Approved by Management 0 days
9 1.2 Software Design and Install 21 days
10 1.2.1 Design Software Can Collect Real‐Time Bandwidth Usage Data 15 days
11 1.2.2 Install the Software on Main Server 6 days
12 1.3 Data Collection 30 days
13 1.3.1 Collect Real‐Time Daily Bandwidth Usage Data of Each Department 30 days
14 1.3.2 Collect the Data Usage of Unwise Traffic 30 days
15 1.4 Data Analysis 7 days
16 1.4.1 Analyze Usage Data of Each Department 3 days
17 1.4.2 Calcualte Percentage of Average Daily Bandwidth Usage of Each Department 2 days
18 1.4.3 Rank Each Department By Percentage Usage 2 days
19 1.4.4 Analyze the Percentage of Unwise Traffic 3 days
20 1.4.5 Decide Solutions to Apply 0 days
21 1.5 Bandwidth Reallocation and Leveling 15 days
22 1.5.1 Program Server to Assign Real‐Time Bandwidth Usage to Each Department by Percentage Calcul 15 days
23 1.5.2 Program Server to Give Higher Priority to Higher Ranked Department When Conflict Still Occur 15 days
S M T
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Task
Split
Milestone
Summary
Project Summary
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
External Tasks
External Milestone
Deadline
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Critical Split
Progress
Manual Progress
Page 1
Project: Implementation_Capac
Date: 11/22
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ID Task
Mode
WBS Task Name Duration
24 1.6 Introduct Caching Service 21 days
25 1.6.1 Design Web Caching Server 15 days
26 1.6.2 Install Caching Server on Main Server 6 days
27 1.7 Real‐Time
Monitoring
30
days
28 1.7.1 Monitor Bandwidth Usage of Each Department to Make Sure Reallocation Solutions Work 30 days
29 1.7.2 Stop Monitoring 0 days
30 1.8 Follow Up 5 days
31 1.8.1 Final Report 5 days
32 1.8.2 Report to Management 0 days
33 1.9 Project Management 131 days
61 1.10 Project Close 0 days
S M T
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Task
Split
Milestone
Summary
Project Summary
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
External Tasks
External Milestone
Deadline
Critical
Critical Split
Progress
Manual Progress
Page 2
Project: Implementation_Capac
Date: 11/22
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Task
Split
Milestone
Summary
Project Summary
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
External Tasks
External Milestone
Deadline
Critical
Critical Split
Progress
Manual Progress
Page 3
Project: Implementation_Capac
Date: 11/22
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Task
Split
Milestone
Summary
Project Summary
Inactive Task
Inactive Milestone
Inactive Summary
Manual Task
Duration-only
Manual Summary Rollup
Manual Summary
Start-only
Finish-only
External Tasks
External Milestone
Deadline
Critical
Critical Split
Progress
Manual Progress
Page 4
Project: Implementation_Capac
Date: 11/22
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Capacity ManagementA Mini Project
Team Member
Yang You
Jayanth Reddy
Javad Ataiy
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What is Capacity Management
o Capacity management is a process used to manage information technology
o Its primary goal is to ensure that IT resources are right-sized to meet current
and future business requirements in a cost-effective manner
o It is to identify:
what services are (or will be) required
what IT infrastructure is required to support these services
what level of Contingency will be needed, and
what the cost of this infrastructure will be
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Major Sub-Processes
o Business Capacity Management
Strategic
o Service Capacity Management
Tactical
o Component Capacity Management
Operational
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High Level Activities
Application Sizing
Workload Management
Demand Management
Modelling
Capacity Planning
Resource Management
Performance Management
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Major Solutions
Analysis
Modeling
Optimizing
Change Initiation
Monitoring
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What We Want to Do
Focus our project on component capacity management, especially on capacity
planning and resource management
Traditional solutions to resource management
o Resource Sizing
o Resource Reallocation
New solutions we want to bring
Resource Labeling and Categorizing
Assign Resource By Need (Rank Resources By Categorizing)
Use Caching Server to Eliminate Unwise (Repeated Searched) Traffic
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Example of Problem
Network Bandwidth Reallocation
A mid-sized company, has fifteen different business departments (IT, HR,
Research, Accounting, Marketing…etc.), its daily network data flow is
provided by a major server in its IT department. Since the company decided
to expand its business, people found out there are constant bandwidth use
conflicts happen daily and they are getting worse. This bandwidth overload
problem need to be fixed and upgrading main server has proven to be too
expensive to be considered
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Resource Reallocation
Major Activities
Sizing Resources Needs of Different Departments
Collect the Usage of Unwise (Repeat to Search/Watch Same Content) Traffic
Data Analysis
Rank Departments By Resources Needs
Assign Resources to By Percentage Needs
If In conflicts, give priority to Highly Ranked Departments
Install Caching Server
Real-Time Monitoring
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Major Steps
o Use a software to collect the usage of bandwidth of different departments
daily and continue to do it for about a month
o Use Software to Collect Unwise Traffic Usage
o Analyze the data collected and categorize different departments by the
amount of bandwidth used average daily
o Rank them by number from 1 to 10 and calculate the percentage daily usage
of difference departmento Program the server to assign real-time bandwidth usage to departments by
percentage calculated and assign bandwidth first to higher ranked
department if conflicts still occur
o Run Caching Server
o Real-time monitor bandwidth usage of departments in case anything happens
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MS ProjectID Task
Mode
WBS Task Name Duration
1 1 C omp any Network Bandwidth Capacity Management 139 days
2 1.1 Initiation 25 days
3 1. 1. 1 I d en ti f y the Problem 6 days
4 1. 1. 2 S tu dy and Analyze the Problem 6 days
5 1. 1. 3 R e se ar ch and
Find
out
Solutions 4
days
6 1. 1. 4 D i sc us s and Decided to Do Bandwidth Reallocation 3 days
7 1. 1. 5 P r ep ar e Project Proposal 6 days
8 1. 1. 6 P r op os al Approved by Management 0 days
9 1. 2 So ft wa re Design and Install 21 days
10 1. 2. 1 De si gn Software Can Collect Real‐Time Bandwidth Usage Data 15 days
11 1. 2. 2 I n st al l the Software on Main Server 6 days
12 1.3 Data Collection 30 days
13 1. 3. 1 Co ll ec t Real‐Time Daily Bandwidth Usage Data of Each Department 30 days
14 1. 3. 2 Co ll ec t the Data Usage of Unwise Traffic 30 days
15 1.4 Data Analysis 7 days
16 1. 4. 1 A na ly ze Usage Data of Each Department 3 days
17 1. 4. 2 C al cu al te Percentage of Average Daily Bandwidth Usage of Each De partme nt 2 days
18 1. 4. 3 R an k Each Department By Percentage Usage 2 days
19 1. 4. 4 A na ly ze the
Percentage
of
Unwise
Traffic 3
days
20 1. 4. 5 De ci de Solutions to Apply 0 days
21 1.5 Bandwidth Reallocation and Leveling 15 days
22 1. 5. 1 P ro gr am Server to Assign Real‐Time Bandwidth Usage to Each Department by Percen 15 days
23 1. 5. 2 P ro gr am Server to Give Higher Priority to Higher Ranked Department When Conflict S15 days
24 1.6 Introduct Caching Service 21 days
25 1. 6. 1 De si gn Web Caching Server 15 days
26 1. 6. 2 I n st al l Caching Server on Main Server 6 days
27 1.7 Real‐Time Monitoring 30 days
28 1. 7. 1 Mo ni to r Bandwidth Usage of Each Department to Make Sure Reallocation Solutions 30 days
29 1. 7. 2 S to p Monitoring 0 days
30 1. 8 Fo ll ow Up 5 days
31 1. 8. 1 F i na l Report 5 days
32 1. 8. 2 Re po rt to Management 0 days
33 1. 9 Pro je ct Management 131
days
61 1.10 Project Close 0 days
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Thanks!
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Questions?
