Capacity Building Through Conflict Coaching

in Defence

Helen Marks – Director

Directorate of Alternative Resolutions and Equity

Fairness and Resolution Branch - DPE

Aim

To provide you with an understanding of

Conflict Coaching as a dispute resolution

process and how it can be used to

develop and build individual and

organisational capacity

Scope

• What are the elements of the CINERGY conflict coaching model?

• When does Defence use Conflict Coaching?

• How does this benefit individuals and the organisation?

• How does Conflict Coaching build capacity?

What is Conflict Coaching?• Conflict coaching is a one-on-one

alliance between a trained conflict coach and a person who wants to:

• Resolve a dispute (past, present)

• Prevent an unnecessary dispute

• Prepare for a conflict or difficult conversation

• Generally improve their competency in conflict management

Elements of Conflict Coaching ‘Cinergy TM’

• Clarify the goal• Inquire about the situation• Name the elements• Explore choices• Reconstruct the situation• Ground the challenges• Yes to the commitment

When to use Conflict Coaching• Dispute Resolution Options:

– IBN / Problem Solving

– Conflict Coaching

– Mediation

– Workplace conferencing

• Conflict Coaching offers:– Prevention

– Preparation

– Practice

– Follow-up and Support

Case Studies

Benefits of Conflict Coaching

• Understand the conflict • Increase insight and self

awareness• Develop mutuality• Problem solve – reality check /

overcome obstacles

Benefits of Conflict Coaching(continued)

• Explore choices – wise and informed

• Practice options – guided and safe

• Prevent further escalation of conflict

• Reduce cost of conflict – personal and professional

Building Capacity

• Self resolution • Assisted self resolution• Participate in dispute resolution• Assume responsibility for the forward• Rebuild relations and relationships• Reduce stress and illness• Return to full participation at work• Rebuild confidence and trust• Demonstrate fairness and respect

Information Issue Identification Conflict Analysis/Mapping IBN Assessment (Options, Alternatives, Reality Check) Gap Analysis (Assumptions, Interpretations) Choices (Self-resolution, Informal, Formal)

Fairness & Resolution Centres

• Filter and Funnel

Problem Solving

DRPDEC

Formal

Div

erge

nt T

hink

ing

Con

verg

ent T

hink

ing

Co

mm

on

Ro

lesS

eparate R

oles

Advise

Support

Training

IntakeAssess (Independence, impartiality, conflict of interest, suitability, appropriateness)

InterveneMediationConflict CoachingWorkplace ConferencingFacilitation

Training

CHOICES

(path to take)

IDENTIFY OPTIONS

ROGROAQAIO

Fairness and Resolution Centres

QLD (Victoria Bks)DEC Mike Quinn, DRP SQNLDR Wendy Presneill (Jan 08)

NT (Robertson Bks)DEC Darroch Robinson, DRP Allan McKay (Feb 08) then MAJ Murray Pearson

NSW (Defence Plaza)DEC Gary Candish, DRP Carol Bowen

ACT/SNSW (Brindabella)DEC Berenice Devlin, DRP LEUT Patience Neal (Jan 08)

VIC (Defence Plaza)DEC Peter CosterDRP Robyn Roberson

SA (Edinburgh Parks)DEC Mark Livingstone, DRP (shared) Liz Halsmith

WA (Leeuwin)DEC Chris HarrisonDRP (shared) Liz Halsmith

EA Network Defence DRPs Stakeholders

Websites:

• www.defence.gov.au/fr

• www.cinergycoaching.com [CINERGY™ Conflict Coaching = peacebuilding, one person at a

time]

Points of Contact

Director Alternative Resolutions and Equity

(02)6127 3004

Deputy Director Learning and Communication

(02)6127 3002

Deputy Director Dispute Resolution

(02)6127 3003

Dispute Resolution Coordinator

(02)6127 2988

Email: adr@defence.gov.au

QUESTIONS