capability statement - ngage - Capability Statement.pdf · capability statement . ... We stand by...

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capability statement www.ngage.com.au

Transcript of capability statement - ngage - Capability Statement.pdf · capability statement . ... We stand by...

Page 1: capability statement - ngage - Capability Statement.pdf · capability statement . ... We stand by Seven Fundamentals which summarise our values ... drainage, pipe-laying, ...

capability statement

www.ngage.com.au

Page 2: capability statement - ngage - Capability Statement.pdf · capability statement . ... We stand by Seven Fundamentals which summarise our values ... drainage, pipe-laying, ...

Engage Us Pty Ltd (Engage) is an Australian owned and managed recruitment agency with more than 10 years’ experience in providing staffing solutions to clients in a range of industries, which include:

§ Building and construction

§ Mining and resources

§ Engineering and fabrication

§ ���Manufacturing and process

We’ve been trusted by some of the country’s most respected companies to help them find fast, reliable and skilled employees – from temporary staff to casual and permanent. The Engage team consists of degree qualified human resource experts who specialise in industrial recruitment and skilled trade staff. We operate in Brisbane, Gladstone and Newcastle however, conveniently service locations across Australia. Whatever your location or size, we can provide quick results and highly skilled candidates – simplifying your recruitment, labour hire and employment needs.

about engage

We stand by Seven Fundamentals which summarise our values and commitment to our candidates and clients. These include:

1. SAFETY

Practicing and encouraging a safe workplace for our staff and candidates striving for zero harm at work.

2. RELATIONSHIPS

Providing excellent service, and open and regular communication as we aim to be a trusted and reliable partner for candidates and clients alike.

3. INTEGRITY

Acting honourably and honestly to ensure the best possible outcome for our candidates and clients.

4. FAIRNESS

Ensuring clients, staff and other stakeholders are treated with respect and equality.

5. COMPETENCY

Incorporating industry best practices and regularly reviewing our processes and systems, including safety, industrial relations, recruitment, learning, skills development and candidate attraction, to ensure we’re delivering a service that exceeds stakeholders’ expectations.

6. ACCOUNTABILITY

Taking responsibility for our decisions and our actions.

7. TEAM WORK

Working co-operatively and effectively together while encouraging and showing mutual concern and respect for each other.

“We’ve been trusted by

some of the country’s

most respected

companies to help

them find fast, reliable

and skilled employees”

values

quality

safety

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We’re committed to providing a high quality service with special emphasis on customer (client) satisfaction. To ensure we do this, we’re committed to a number of quality objectives, which include:

§ Creating and fostering a zero harm environment in each office and partnered client workplaces

§ Filling at least 95% of all client work orders placed each month

§ Ensuring internal payroll errors are no more than 1:100 per week (one mistake for every 100 employees paid)

§ Addressing candidate relations problems the day they’re received

§ Seeking client feedback every 12 months so we know where and how to improve

You will also have a dedicated consultant who will manage your staffing requirements – ensuring you receive high quality, professional service by a team member who knows and understands your business.

Our Quality Management System (QMS) enables continuous improvement for our organisation and staff alike – helping us to perform better, resulting in improved services for our clients and partners.

We have developed a flexible WH&S system that is easily integrated into our clients’ workplaces to ensure best practice while minimising workplace injuries.

Our Health, Safety & Environment Management Plan highlights tasks, roles, procedures and policies around WH&S.

Our safety systems have been developed in accordance with AS4801 and are compliant with all applicable State and Territory WH&S Acts and Regulations.

If required, we can also operate in accordance with policies and procedures where your safety framework exceeds ours.

We’re also affiliated with a number of regulatory bodies, ensuring we are up-to-date with industry trends and developments.

www.ngage.com.au

quality

safety

“Our Quality

Management System

enables continuous

improvement for our

organisation and

staff alike”

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track record Engage is driven to deliver fast, reliable and skilled staffing solutions – fulfilling your on-hire recruitment needs.

The following table summarizes Engage major clients and projects past and present.

Gladstone Ports Corporation

§ RG Tanna Coal Terminal (RGTCT)

§ Western Basin Dredging Project

§ Wiggins Island Coal Export Terminal (WICET)

Veolia Environmental Services

§ Queensland Alumina Limited (QAL)

§ Rio Tinto Aluminium Yarwun (RTAY)

§ Boyne Smelter Ltd (BSL)

§ Cement Australia

John Holland Group

§ Yarwun 2

§ Curtis Island

§ Workshop

§ GPC – RGTCT

Orica Australia Pty Ltd

§ Cyanide Warehouse

§ Ammonium Nitrate Plant

UGL Resources

§ QAL

§ RTAY

§ BSL

§ Blackwater and Callide Mining Sites

§ Workshop – Mining Division

Walz Group

§ Walz Construction

§ Walz Maintenance

§ Total Paint Protection

§ Watsons Engineering

§ Watsons Piping

§ Curragh Mine

§ Callide Mine

§ Mt Rawdon Mine

§ Ernest Henry Mine

§ QAL

§ Queensland Energy Resources

§ GPC – RGTCT, WICET, Fisherman’s Landing

§ GLNG

Bechtel Australia Pty Ltd

§ Yarwun 2

Gladstone Regional Council

§ Gladstone

§ Calliope

§ Boyne/Tannum

§ Miriam Vale

§ Agnes Water/1770

Thiess John Holland

§ Airport Link and Northern Busway Upgrade

“Engage is driven to

deliver fast, reliable and

skilled staffing solutions

– fulfilling your on-hire

recruitment needs”

positions

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www.ngage.com.au

positions

Advancetex International Pty Ltd

§ BSL

§ Cement Australia

§ Callide Power Station

§ Kogan Creek Power Station

G James Glass & Aluminium Extrusion

§ Eagle Farm Facility Production

NRG Power Station

Aurizon (Queensland Rail)

§ Callemondah

Watpac

§ RTAY

Tox Free Solutions Ltd

§ APLNG

§ QAL

§ RTAY

§ BSL

§ Cement Australia

Queensland Alumina Ltd (QAL)

§ QAL

McConnell Dowell

§ QCLNG

§ APLNG

§ Woolert to Wandong

CATCON

§ Grabben Gullen Wind Farm

§ Royalla Solar Farm

§ Rookwood Substation

Saipem Pty Ltd

§ Santos Gas Pipeline

§ Skilled Labourers

§ Trades Assistants

§ Scaffolders

§ Riggers

§ Crane Operators

§ Operators

§ Plant Operators

§ Process Technicians

§ Truck Drivers

§ Hydroblasters

§ Storepersons

§ Peggys

§ Cleaners

§ Gardeners

§ Diesel Fitters

§ Mechanical Fitters

§ Welders

§ Pipe Welders

§ Boilermakers

§ Steelfixers

§ Formsetters

§ Concrete Finishers/Concretors

§ Carpenters

§ Mining Operators

§ Plumbers

§ Electricians

§ Instrumental Electricians

§ Industrial Painters

§ Sandblasters

§ Administration Assistants

§ Accounts Officers

§ Payroll Officers

§ Site Administrators

§ Engineers

§ Supervisors

§ Safety Officers

§ Trainees

§ Water Meter Readers

§ Food & Beverage Attendants

Positions we resource include but not limited to

“Whatever your

location or size,

we can provide quick

results and highly

skilled candidates

– simplifying your

recruitment, labour

hire and employment

needs”

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Engage will develop a customised recruitment and HR strategy for your business and staffing solutions, whatever your size, location or industry. We’re experienced in delivering a range of responsive recruitment, labour hire and employment services including:

§ Tailored staffing solutions

§ Sourcing reliable staff with the skills and cultural fit required

§ Delivering positive and sustainable job placement outcomes

§ Indigenous employment and training programs

§ Supported HR functions, including external payroll and industrial relations consulting

§ Entry and exit interviewing and co-ordination

§ Execution of pre-employment medicals including alcohol screening

§ Roster control and site visits

§ Custom invoicing and reporting requests

Practicing open and regular communication with clients and stakeholders, we offer round the clock accessibility – every day of the year. You can be sure your staffing requirements are met whenever you need them.

We’ll interview and screen candidates before you see them – reducing valuable management time in reviewing candidate applications, while ensuring you have access to the most suitable and qualified people.

recruitment services

“Practicing open and

regular communication

with clients and

stakeholders, we

offer round the clock

accessibility – every

day of the year”

engage guarantee

why engage

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www.ngage.com.au

When it comes to filling casual roles, we’re so confident the staff we supply will match your requirements that we offer a guarantee.

If any employee fails to perform you can send them back to Engage within four hours and receive no charge for the service.

engage guarantee

We develop a tailored approach to each project and client’s requirements, while providing a service that’s flexible, cost effective and timely.

Our staff are committed, accountable approachable and experienced at recruitment screening and account management to ensure you receive only the most appropriate and qualified candidates.

Account Managers take ownership of each client, providing an end to end service – ensuring you receive expert recruitment advice that’s specific to your business and industry. Unlike other recruitment agencies, we do not charge a takeover fee for clients wanting to transfer a labour hire candidate directly over to their organisation’s payroll.

why engage

“Our staff are

committed, accountable

approachable, to

ensure you receive

only the most

appropriate and

qualified candidates”

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case studies Thiess John Holland Joint Venture

October 2009 to June 2012 - Airportlink, Northern Busway and Airport Roundabout Upgrade, Brisbane, QLD

The Airportlink, Northern Busway and Airport Roundabout Upgrade was Australia’s largest integrated road infrastructure project worth over $4.8 billion. The project required over 3,000 permanent staff and contractors over the construction and commissioning phase. We shared all labour hire, temporary recruitment and long-term recruitment services with another company in a preferred supplier arrangement.

The workforce consisted of primarily civil construction workers with experience in road construction, concrete and in-situ precast structures, earthworks, drainage, pipe-laying, excavation, tunnelling and specialist machinery operation. We managed the pre-screening, recruitment, induction, mobilisation, on-site roster management and payroll services for the workforce. We were also involved with project planning and scheduling for all construction and commissioning work sites.

McConnell Dowell Joint Venture

February 2013 to January 2014 - APLNG pipeline project, Qld June 2013 to November 2013 - QCLNG pipeline project, Qld

McConnell Dowell in partnership with major international LNG partners were contracted to build and construct over 600 kilometres of steel core and concrete poly core supply trunk line for the collection of field LNG. This was part of the LNG gathering process. We supplied workforce on both APLNG and QCLNG projects, in temporary and permanent positions, and outsourced the payroll function for McConnell Dowell.

As the sole workforce supplier, we managed the screening, recruitment and mobilisation processes. We managed their mobilised workforce of 116 to remote regions of western Queensland to projects at various construction stages. We also oversaw the outplacement and redundancy processes for their demobilised workforce and upon project completions; as well as managing rosters and payroll.

“Engage managed the

screening, recruitment

and workforce

mobilisation of 116

workforce into remote

regions of Western

Queensland”

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www.ngage.com.au

G. James Glass & Aluminium

June 2006 to Current - Eagle Farm, QLD

G. James Glass & Aluminium is Australia’s longest running and most established manufacturer and supplier of extruded aluminium products, window wall and commercial design aluminium and building products for the domestic and commercial industries. We have employed over 700 casual and permanent staff into their Brisbane based extrusion and manufacturing facilities including semi-skilled machine operators and skilled materials and plant operators for a variety of manufacturing functions.

Engage manages ongoing rosters for three shifts over 10 departments with specific skill requirements. Our recruitment team manages over 45% of the total site’s workforce and provides immediate and short term (<4 hours) recruitment and mobilisation of the workforce.

Queensland Alumina Limited (QAL)

July 2013 to Current - Gladstone, QLD

Queensland Alumina Limited is one of the largest alumina refineries by alumina production capacity in the world. Engage (under a preferred supplier arrangement) are contracted to supply all additional short and long-term labour requirements on site including machine operators, trades people and process technicians experienced in Bayer process.

We are also engaged by multiple contractors on the QAL sites with special skill sets including but not limited to high pressure water blasting and scaffolding to supply additional labour requirements under their contracts. We manage the recruitment, screening, mobilisation anddemobilisation processes for all employees, as well as ongoing candidate management.

“Engage manages

ongoing rosters for

three shifts over

10 departments

with specific skill

requirements”

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profiles

Jim Morison Director

Jim’s working experience has focused on the engineering and construction industries, both in Australia and overseas. A Mechanical Engineer by profession, Jim’s early career was spent mainly in regional Queensland on project work in the sugar, oil and gas, coal and base metal mining industries. Roles included project engineering, project controls, contract management and construction management. Later, Jim worked in more senior roles, mainly overseas on a variety of projects in the mining and oil and gas industries, before returning to Brisbane. A director and owner of Engage, Jim is also a director of a professional project services consultancy which provides further exposure to key personnel in the infrastructure, mining and oil and gas industries.

Michael Wilson General Manager

Michael has owned and operated recruitment/labour hire companies since 1994. During this time he has proved to be an enterprising and customer-focused sales leader with a natural ability for building new business and forging lasting relationships with clients, vendors and external business partners. He has developed strong leadership skills and has a motivational management style with a proven history of building and retaining both clients and internal sales teams. With his experience in the industry, Michael is a benefit to both clients and candidates.

Engage Key Personnel for delivery of tailored recruitment and labour hire solutions to your business.

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www.ngage.com.au

Jacob Stinson Accounts & Compliance Manager

Jacob is Engage’s longest serving employee having been with the business for eight years. Jacob’s primary responsibility is management of the key accounts in the greater Brisbane area. Jacob is also responsible for compliance, specifically in the important areas of Workplace Health and Safety and Quality Management. Jacob’s well developed HR skills and industry knowledge make him an invaluable asset for Engage.

Bobby Cox Business Development Manager – Gladstone Region

With five years construction industry experience, combined with 11 years in high level retail management, Bobby has a proven track record of achieving results by establishing strong business relationships, networking and understanding clients’ needs and requirements. He enjoys the challenges of achieving win–win outcomes for clients and their businesses.

Damien Hill Gladstone Region Manager

Damien is the Manager of Engage’s Gladstone branch. In this role he is responsible for management of key accounts, service delivery processes and development of new business. A central Queensland local, Damien is very well connected in the Gladstone area and brings knowledge and experience across all of Gladstone’s various plants and facilities. Previously he was employed at QAL as an onsite Maintenance Planner, which required facilitating all aspects of onsite planning and contract management. In his current role, Damien has successfully established and maintained effective working relationships with Engage clients and candidates. He is proactive in tackling challenges, finding solutions and delivering results.

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www.ngage.com.au

CORPORATE OFFICE

Level 1, 875 Ann Street, Fortitude Valley, QLD 4006 T 07 3716 6600 F 07 3252 0549