Cap Gemini Study: An Update

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CEO Forum Rome 2003 6/7 th November Cap Gemini Study: An Update Bernt Nilsen CEO ECDL Norway

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Cap Gemini Study: An Update. Bernt Nilsen CEO ECDL Norway. Contents. Background History, surveys 1996, 2000 and 2001 Results Norway Historical trend Results Finland Comparison results Norway and Finland Calculator – calculation of effect Future plans. www.ecdl.com. Background - 1. - PowerPoint PPT Presentation

Transcript of Cap Gemini Study: An Update

Page 1: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Cap Gemini Study: An Update

Bernt NilsenCEO ECDL Norway

Page 2: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Contents

• Background• History, surveys 1996, 2000 and 2001• Results Norway• Historical trend• Results Finland• Comparison results Norway and Finland• Calculator – calculation of effect• Future plans

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Page 3: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Background - 1

• Based on several studies in Norway and Sweden by Cap Gemini Ernst & Young

• Assumption that waste of time will be reduced with the spread of wysiwig and increased use of computers

• Intended to provide an indication of the extent of computer problems among the parts of the Norwegian population that work with computers every day

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Page 4: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Background - 2

• ECDL Norway actively promoting the results of this study

• Important to shift focus from HW and network connections to the actual use of computers

• Government statistics always on HW• Challenged Erkki Liikanen in Oslo

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CEO Forum Rome 2003 6/7th November

Surveys 1996, 2000 and 2001

• Important to document trends• Small change in method• Important to use the same questions to get

comparative results

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Page 6: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Results Norway

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CEO Forum Rome 2003 6/7th November

Time lost

• Average time spent on their own and others IT problem is – 136 hours per person pr year

(2 hrs 51 min every week)

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CEO Forum Rome 2003 6/7th November

90%

88%

79%

45%

33%

30%

19%

Word Processing

Email/Calendar

Internet

Internal Systems

Project Mgmt

Admin/Personnel

Others

0% 20% 40% 60% 80% 100%Tall i % av base 800

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When using a PC, which of the following applications do you work with?

Page 9: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

How much time do you spend on…

38min

22min

22min

17min

16min

14min

13min

12min

11min

6min

171min

Helping others

Waiting for feedback from support

Access to Internal systems

Other problems

Access to databases

Internet Access

Email Access and problems

Access to WP, SS etc

Virus problems

Total

0min 50min 100min 150min 200min

Average 2001

Printing Problems

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Page 10: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

What are you helping others with…..

52%

18%

14%

13%

13%

12%

1%

1%

25%

WP / SS / others

Internal systems

Email Access and problems

Printing problems

Internet Access

0% 10% 20% 30% 40% 50% 60%

Tall i % av base 800

Access to databases

Virus problems

Waiting for feedback from support

Other problems

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Page 11: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Where can you get help?

83%

73%

44%

35%

30%

4%

1%

Internal support.

Colleagues

Outside helpdesk.

Support from SW supplier

.Support from HW supplier

Other

No alternative

0% 20% 40% 60% 80% 100%

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Wasted time x 2!

Page 12: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

The role of ECDL

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Project Manager for the ICT cost study Øyvind Gladsø says- ECDL is a tool for reducing cost - ECDL should be a requirement for the PC-user- Needs to be mandatory for all users, including managers

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CEO Forum Rome 2003 6/7th November

Historical trend • Average time spent on

their own and others IT problem is – 136 hours per person pr

year (2 hrs 51 min every week)

– Year 2000: 119 hrs– Year 1996: 125 hours

110

115

120

125

130

135

140

1996 2000 2001

Average waste oftime

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Results Finland

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Problems with Using Information Technology at

Finnish Workplaces16.9.2003

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Summary

•Background of the study

•Summary

•Observations

•Principal findings

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Page 17: Cap Gemini Study:  An Update

Background of the study

• Study consists of 502 respondents.

• The research was accomplished by CGE&Y’s and Finnish Information Processing Association's assignment.

• Survey was carried out during May-June 2003 by TNS Gallup.

• Target group was in companies that employs more than 50 persons.

• The study executed nation-wide by using telephone interviews.

Survey’serror marginal

is +- 4,5 %

TAUSTAA

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According to external study´s, using computers is extensive in Finnish business life.

Uses computer more than 1/4 of working hours

51

0 20 40 60 80 100

2000

Uses computer more than 1/4 of working hours

51

0 20 40 60 80 100

2000

Uses computer at work

53

57

65

0 20 40 60 80 100

1996

1999

2002

Uses computer at work

53

57

65

0 20 40 60 80 100

1996

1999

2002

Source: European Third European Survey on working conditions 1996, 2000, Statistics Finland, Tietoyhteiskunnan kehkeytyminen, 2003/3

TAUSTAA

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Summary

• In today’s work organisation, using a computer is a prerequisite to successfully carrying out one´s work.

– Problems strongly contribute to the dissatisfaction of employees– Training for using software has been given only partially

• The efficiency of Finnish companies is compromised due to problems with information technology

– Dysfunctional information technology causes interruptions in business processes. • Eight (8) per cent of the total working time of a Finnish employee is spent on

problems caused by information technology– Helping one another and problems with Business applications take up a

considerable part of the working time. • Finnish medium and large-sized enterprises (more than 50 employees) lose

nearly 30,500 man-years annually due to problems with information technology

• The cost to the national economy of problems caused by information technology is over € 2,700 million.

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Page 20: Cap Gemini Study:  An Update

Share of problems in working hours (% of total

working hours)

8 %

92 %

Time used for problems Working time

Share of problems in working hours (% of total

working hours)

8 %

92 %

Time used for problems Working time

KESKEISET TULOKSET - YKSILÖN NÄKÖKULMA

8 % of the total working time of a Finnish employee is spent on problems caused by information technology

Source: CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003

On what is time spent and how much time (mi´nutes per week)

294

814

161616

2734

52

0 10 20 30 40 50 60

Helping others in problem situationsCompany-specific applicationsProblems related to hardware fuctionalityOffice applicationsNetwork connection problemsPheripheralsWaiting, e.g., maintainanceProblems with other softwareInformation security problemsOther problems

On what is time spent and how much time (mi´nutes per week)

294

814

161616

2734

52

0 10 20 30 40 50 60

Helping others in problem situationsCompany-specific applicationsProblems related to hardware fuctionalityOffice applicationsNetwork connection problemsPheripheralsWaiting, e.g., maintainanceProblems with other softwareInformation security problemsOther problems

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Page 21: Cap Gemini Study:  An Update

Assumptions for calculation

IT-problems causes annually the lost of nearly 30 500 man-years to Finnish medium and large-size enterprises (more than 50 employees)

• In 2001 there were 2 841 companies in Finland that had over 50 employees (Statistics Finland)

• These companies employed all together 745 145 people (Statistics Finland)

• 51 % of employees spent more than a quarter (1/4) of their working hours for using computers (Third European survey on working conditions 2000). In medium and large-size enterprises this equals 280 024 persons.

• 8 % of employees working hours is spent to IT-problems. This equals 30 402 man-years.

Man-years lost due to computer problems

380024

30402

0

100000

200000

300000

400000

Active computer usersin medium and large-

size enterprises(number of people)

Tietokoneongelmientakia menetetyt

henkilötyövuodet

Man-years lost due to computer problems

380024

30402

0

100000

200000

300000

400000

Active computer usersin medium and large-

size enterprises(number of people)

Tietokoneongelmientakia menetetyt

henkilötyövuodet

Source: StatFin: Yritykset henkilöstön suuruusluokittain 2001, Yritystiedot vuodelta 2001, CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003

KESKEISET TULOKSET - YRITYKSEN NÄKÖKULMA

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Page 22: Cap Gemini Study:  An Update

Assumptions for calculation

IT-related problems amount to cost item of nearly 2,7 Euros for the national economy

• 51 % of the employees spent more than ¼ of their working time with computers (Third European survey on Working Conditions 2000)

• 8 % of users above work is spent to IT-problems.

Source: : Statistics Finland, Kansantalouden tilinpito 2001, CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003

KESKEISET TULOKSET - KANSANTALOUDEN NÄKÖKULMA

4 % 2,73

Total salary expenses in national economy were 66 922

million € in 2001.

Share of problem-related expenses in total salary expenses (% and € billion)

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Page 23: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Comparison Norway Finland -1 Subject Norway Finland

PC use 46% use PC at work 51% use PC more than 1/4

Spend more than ¼ of working hours using PCs

88% 51%

Waste of time due to IT problems

171 minutes pr week

164 minutes

Time spent helping others 38 minutes 52 minutes

National cost 4,400 million Euros 2,700 million Euros(30 500 man years wasted by companies more than 50 employees)

Do you believe training could increase your job efficiency

26% 20% says yes

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Page 24: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Comparison Norway Finland -2

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CEO Forum Rome 2003 6/7th November

Calculator • Easy, very illustrative way to show the use of ECDL• Based on Cap-study numbers you can calculate

the savings for an organisation by using ECDL the first year…

www.ecdl.com

Page 26: Cap Gemini Study:  An Update

CEO Forum Rome 2003 6/7th November

Future plans

• New study in Norway December 2003• UK, Ireland plan to join• We would like more countries to join….• Norwegian study on PC use at home done by

Ministry of trade and industry– 67 % have a PC at home – 7 % does not use it– 44 % have had serious problems with the PC the

last six months, 22% last month– 50% say they have similar problems at work

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CEO Forum Rome 2003 6/7th November

Contact Details

Bernt Nilsen

ECDL Norway, Datakortet a.s, P.O. Box 233

N-9915 Kirkenes

Ph: +47 (0) 78 97 35 00

Fax: +47 (0) 78 97 35 01

Email: [email protected]