Can’t We All Get Along?
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Transcript of Can’t We All Get Along?
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Can’t We All Get Along?The highs and lows of librarian/IT collaborations
Carrie Iwema, PhD, MLSInformation Specialist in Molecular Biology
Fran Yarger, MA, MAEdAssistant Director for Computing Services
Health Sciences Library SystemUniversity of Pittsburgh
MLA 2010
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HSLS = Health Sciences Library System
•University of Pittsburgh
–6 health sciences schools
–University of Pittsburgh Medical Center (UPMC)
–Patron base = 55,000
–HSLS Web site = 3,000,000 visitors/year
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HSLS Homepage
http://www.hsls.pitt.edu/
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HSLS Web Development Players
•7 member Executive Committee
•22 FT, 2 PT faculty Librarians
•5 member Web Committee
•3 member IT Development Team
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Molecular Biology Information Service
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Morning Report Blog
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Consumer Health Information Portal
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New HSLS Web Projects—Foundation
• Theory-based– Pirolli’s Information Foraging– Nielsen/Norman group
• Cost/benefit ratio
• Question: “what problem does this solve”
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New HSLS Web Projects—Initiation• Executive Committee– Project charter– Global view
• SMEs (Subject Matter Experts)– Ideas, plans, and outcomes
• Application developer & web programmer– Realistic view of technology capabilities
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New HSLS Web Projects—Work Flow
1. Meeting between SME & IT project manager (ongoing)
2. Paper / online prototypes3. Usability testing4. Revisions5. Launch6. Maintenance
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New HSLS Web Projects—Accomplishments
•2 years = >20 web-based projects launched
•A few started but not completed
•Projects include:
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Systematic Review Class
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Clinical Focus
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History of Medicine
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Document Delivery
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Thoughts on the process?
• Survey—SMEs
• Interviews—IT Development Team
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33 Questions, including:• When working on your web based project was
there clear communication regarding expectations, process and, if needed, work to be completed?
• Before development began, did you or your group have a needs assessment plan for the project?
• In your own words, how would you explain HSLS’s web design process?
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Results—IT services used
N = 23
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Results—SME feedback (averages)
N = 7
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Results—SME feedback (individual)
0= N/A 1=strongly disagree 2=disagree 3=neither agree nor disagree 4=agree 5=strongly agree
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Survey Comments—Positive
(Paper prototyping) was very flexible and permitted input from
multiple sources simultaneously.
(The launch/update/ upgrade schedule was) very effective
and timely.
(The usability testing process was) well done, although it
would be nice for it to be more
extensive…results were useful and led
to some changes.
(The HSLS web design process is)
seamless...and very effective.
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Survey Comments—Negative
I wonder if any usability is ever done
and if it is if the negative comments
are really used.
A prototype…would have saved on a lot of problems…decisions
were made by IT.
Should be more listening to
librarians…and less dictating by systems.
More input from departments if it directly
impacts their work.
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IT Suggestions to Improve Process (SME)• Bring list of wants/needs/target audience• Provide content• Create paper prototype for IT to convert
to electronic version• Supply questions for usability testing• Have a non-involved party run usability
testing (reduces bias)• Be goal-driven not tool-driven
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IT Suggestions to Improve Process (IT)
• Ask questions to clarify goals• Clearly explain IT capabilities• Create electronic prototype• Assist w/usability testing• Formalize maintenance schedule
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Moving Forward…
Better communication!• Especially when leadership-driven• Between SME & IT• Expectation management
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Thanks for your attention!
Carrie Iwema, PhD, MLSInformation Specialist in Molecular Biology
Fran Yarger, MA, MAEdAssistant Director for Computing Services
Health Sciences Library SystemUniversity of Pittsburgh