For Cancun Market's process modernization, the company was analyzed and structured to the SPOTS Tracking Systems SaaS product. The above project was used to train all 26 personnel and improve understanding of the operations. Keep in mind that the original is a hyper-linked PDF for ease of workflow navigation.
Transcript of Cancun flowchart (interactive) board game
Close
Accounting
Warehouse Expedite
McEwen
Vista
Cedar Hill Mall
Irving Mall
Ridgmar
CHARMAXCOASTER Deliveries
908CRAFTON
GENERATION TRADE
GOLDEN FURNITURE HOUSTON
CROWN MARK SOUTHERLAND
PFC FURNITUREUNITED
FURNITURE Other Vendors
HOMELEGANCE WELMAXAMERICAN FURNITURE
MANF
GLOBAL FURNITURE McFerran
Purchasing
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This represents the sales area. Users: Alejandra Hernandez Angelica Paniagua Blanca Martinez Dalia Vela Juan Martinez Karla Sandoval Luz Castellanos Manuel Larraga Maria Mora Maribel Cruz Martin Reavis Mayra Rayo Melissa Noe Paola Ramirez Rodrigo Frutos Steven Pollock
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This represents the purchasing area. Users: Angelica Paniagua Karla Sandoval Manuel Larraga Martin Reavis
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This represents the warehouse area. Users: Karla Sandoval Martin Reavis Randolfo Carias
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This represents the Expedite area. Users: Julia Muñoz Martin Reavis Melissa Noe
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This represents the Accounting area. Users: Gabriela Reavis Diana Vilchis
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This represents the close area. This is the end game. Users: Martin Reavis
Initial Status:
Receiving Status:
Receiving Status:
Receiving Status:
OPS Statuses are internal.Therefore, they are optional and can
be bypassed.
S14 Send to PurchasingS20 Send to TBO: CROWN MARKS21 Send to TBO: SOUTHERLANDS22 Send to TBO: CHARMAXS23 Send to TBO: COASTERS24 Send to TBO: CRAFTONS25 Send to TBO: GENERATION TRADES26 Send to TBO: GOLDEN FUR HOUS27 Send to TBO: HOMELEGANCES28 Send to TBO: WELMAXS29 Send to TBO: AMERICAN FUR MANFS30 Send to TBO: GLOBAL FURS31 Send to TBO: PFC FURNITURES32 Send to TBO: UNITED FURS33 Send to TBO: Other VendorsS34 Send to TBO: McFERRAN
Receiving Status:
Receiving Status:S17 Send to Accounting
S16 Send to Close
S15 Send to Warehouse
S01 New Order
S01 New Item
S02 In Transit to McEwen
S04 In Transit to Cedar Mall
S05 In Transit to Irving Mall
S06 In Transit to Ridgmar
S07 In Transit to Vista
S11 At Sales
S40 Xfer from McEwen
S41 Xfer from Cedar Hill
S42 Xfer from Vista
S43 Xfer from Irving Mall
S44 Xfer from Ridgmar
S12 On Hold
P01 At Purchasing
P20 TBO: CROWN MARK
P21 TBO: SOUTHERLAND
P22 TBO: CHARMAX
P23 TBO: COASTER
P24 TBO: CRAFTON
P25 TBO: GENERATION TRADE
P26 TBO: GOLDEN FUR HOU
P27 TBO: HOMELEGANCE
P28 TBO: WELMAX
P29 TBO: AMERICAN FUR MANF
P30 TBO: GLOBAL FUR
P31 TBO: PFC FURNITURE
P32 TBO: UNITED FUR
P33 TBO: Other Vendors
P34 TBO: McFERRAN
W01 At Warehouse
C01 Closed
A01 At Accounting
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This is the status for the Newly Created Orders. Note: I suggest that once the items of the order get moved, the order is no longer a "New Order", therefore, I feel that it should be move to "S11 At Sales" for the order. Just a suggestion.
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This is the status for the Newly Created Items. Note: This is good to let everyone know what is going on and when the item go freshly created.
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This is a generic place for items and order to land if people send them out. Not: Suggestion, this is a good place to send order and items from the "New" statuses, so there will be no confusion between "New" orders/items and NOT SO new orders/items.
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This is the status where items/orders are in transit to McEwen. Note: Suggestion: Use it to transfer items/orders between stores.
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This is the status where items/orders are in transit to Cedar Hill. Note: Suggestion: Use it to transfer items/orders between stores.
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This is the status where items/orders are in transit to Irving Mall. Note: Suggestion: Use it to transfer items/orders between stores.
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This is the status where items/orders are in transit to Ridgmar. Note: Suggestion: Use it to transfer items/orders between stores.
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This is the status where items/orders are in transit to Vista. Note: Suggestion: Use it to transfer items/orders between stores.
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This is the status where items/orders that need to be held up for whatever reason. Ex. Credit problems, the customer is undecided, etc...
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If the item is being transferred by a specific store. In this case, McEwen. As Martin for further guidance on this status.
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If the item is being transferred by a specific store. In this case, Cedar Hill. As Martin for further guidance on this status.
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If the item is being transferred by a specific store. In this case, Vista. As Martin for further guidance on this status.
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If the item is being transferred by a specific store. In this case, Irving Mall. As Martin for further guidance on this status.
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If the item is being transferred by a specific store. In this case, Ridgmar. As Martin for further guidance on this status.
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All these statuses send the items/orders items to purchasing. You can assign them to a specific TBO bucket like Crafton or Coaster. Note: The "Purchasing" is more generic, which is good when an order has multiple items that go to different vendors.
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If you want to send the orders/items to the warehouse to be processed, use this status.
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Using this status will send the orders/items to close. Warning: Please use wisely. Suggestion, use for only cancelation.
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Using this status will send the orders/items to accounting for checking and to place the information in QuickBooks or other accounting systems. Note: This is critical, because accounting is the back bone of the operations. They need to make sure they are tracking the money.
Receiving Status:
OPS Statuses are internal.Therefore, they are optional and can be bypassed.
P60 Drop Shipping to Warehouse
Receiving Status:
P40 Return to SalesP70 On BackorderP71 Discontinued
P61 Drop Shipping to Store: McEwenP63 Drop Shipping to Store: Cedar HillP64 Drop Shipping to Store: IrvingP65 Drop Shipping to Store: RidgmarP66 Drop Shipping to Store: Vista Ridge
Receiving Status:
P01 At Purchasing
P20 TBO: CROWN MARK
P21 TBO: SOUTHERLAND
P22 TBO: CHARMAX
P23 TBO: COASTER
P24 TBO: CRAFTON
P25 TBO: GENERATION TRADE
P26 TBO: GOLDEN FUR HOU
P27 TBO: HOMELEGANCE
P28 TBO: WELMAX
P29 TBO: AMERICAN FUR MANF
P30 TBO: GLOBAL FUR
P31 TBO: PFC FURNITURE
P32 TBO: UNITED FUR
P33 TBO: Other Vendors
P34 TBO: McFERRAN
P10 TBO Hold
P40 Ordered: CROWN MARK
P41 Ordered: SOUTHERLAND
P42 Ordered: CHARMAX
P43 Ordered: COASTER
P44 Ordered: CRAFTON
P45 Ordered: GENERATION TRADE
P46 Ordered: GOLDEN FUR HOU
P47 Ordered: HOMELEGANCE
P48 Ordered: WELMAX
P49 Ordered: AMERICAN FUR MANF
P50 Ordered: GLOBAL FUR
P51 Ordered: PFC FURNITURE
P52 Ordered: UNITED FUR
P53 Ordered: Other Vendors
P54 Ordered: McFerran
S11 At Sales
S02 In Transit to McEwen
S04 In Transit to Cedar Mal
S05 In Transit to Irving Mall
S06 In Transit to Ridgmar
S07 In Transit to Vista
W02 In Transit to CM Warehouse
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This is the general pool of items and orders that needs to be handled by the purchasing agents. Note: This is good for items and orders that the sales people do not know what to do with, but know that purchasing needs to handle.
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
Sticky Note
This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
rvaldes
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for minor vendors that may need a special order.
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This is the TBO pool of items and orders that needs to be ordered by the purchasing agents. This is one is for this specific vendor
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This status can puts that items/orders on Hold for whatever reason.
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This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
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This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
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This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
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This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
rvaldes
Sticky Note
This is the pool of items and orders that have be ordered by the purchasing agents. Note: Suggestion, it is best to keep orders/items here until the vendor confirms that they are being dropped shipped to the warehouse or stores.
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Use this status to send items/orders to the warehouse. The warehouse should expect the shipments.
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Use this status to send back to the sales for a back order situation.
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Use this status to send items/orders to the sales in their GENERAL pool of work.
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Use this status to send back to the sales in order to talk to the client to select another item.
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Use this status to send items/orders to the Sales. Each specific store should expect the shipments.
Receiving Status:
Receiving Status
C01 Closed
A20 Send to Close
A21 Send to Sales
OPS Statuses are internal.Therefore, they are optional and can
be bypassed.
Receiving Status:
S11 At Sales
A10 Layway
A11 Hold
A30 India Team
A12 Refunding in Process
A01 At Accounting
S11 At Sales
C01 Closed
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This is the status where accounting receieves all the orders & items.
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This is the status where the accountants can put the items or orders in layway.
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This is the status where the accountants can put the items or orders in "Hold" for whatever reason.
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This is the status where the accountants place the items or orders that need to be refunded.
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This is the status where the accountants place the items or orders that need to be reviewed by the India Team.
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This is the status where the accountants can use to send orders and items back to Sales.
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This is the status where the accountants can use to send orders and items to be closed and files away. Note: This is technically the "Done" pile.
Receiving Status:
Receiving Status:
Receiving Status:
W22 Send to Accounting
W21 Send to Expedite
OPS Statuses are internal.Therefore, they are optional and can be bypassed.
W20 Send to Sales
Receiving Status:
W02 In Transit to CM Warehouse
W01 At Warehouse
W10 Picking Inventory
W12 Waiting Customer Pickup
W11 Hold
S11 At Sales E01 At Expedite
A01 At Accounting
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Sticky Note
Items and order that come to the warehouse area. This is usually the receiving team.
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Sticky Note
Items and order that come to the warehouse area from purchasing. This is usually the receiving team responsibility to check the bill of lighten to ensure that the items/orders in transit get received.
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This is for personnel to let others know that they are picking the inventory.
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This status is for holding items/orders for whatever reason.
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This is for items/orders that the customers is going to directly going to pickup.
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Send the order/items to back to Sales.
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Send the order/items to back to Expedite in order to deliver the items/orders to the customers.
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If the customer picks the items/orders to the warehouse, just send it accounting to process the items and orders into Ez-Pro, the India Team, or QuickBooks. They will send it to close from there. Note: It is a good to send stuff to accounting in order for them to match and see what is going on. It is a good control check.
Receiving Status:
Receiving Status:
E20 Send to Accounting
OPS Statuses are internal.Therefore, they are optional and can
be bypassed.
E22 Send to Sales
E30 Transfer to Cedar HillE31 Transfer to IrvingE32 Transfer to RigmarE33 Transfer to VistaE34 Transfer to McEwen
E21 Send to Warehouse
Receiving Status:
Receiving Status:
E01 At ExpediteE11 Packaging
E10 Hold
W01 At Warehouse
S11 At Sales
S02 In Transit to McEwen
S04 In Transit to Cedar Mall
S05 In Transit to Irving Mall
S06 In Transit to Ridgmar
S07 In Transit to Vista
A01 Accounting
rvaldes
Sticky Note
This is the Delivery Area. You will receive order to send to different places from here.
rvaldes
Sticky Note
If the orders/items needs to be on hold for whatever reason before delivery, you should place them here.
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Sticky Note
If the orders/items needs to be on packaged for whatever reason before delivery, you should place them here.
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This will send the items and order to accounting.
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This will send the items and order to the back to the warehouse personnel.
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Sticky Note
This will send the items and orders to sales. It is generic for a reason. Just in case you do not know what is going on.
rvaldes
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This will send the orders/items to a specific store. At least in transit to them.
Receiving Status:
Return to AcocuntingReceiving Status:
A01 At AccountingC01 Closed
rvaldes
Sticky Note
This is the graveyard/filling cabinet of orders and items. This is the end game. This is where you no longer have to worry about the orders/items. Note: Clients may call about his previous orders/items, use this as your database of information to be able to talk to him in an informed matter.
rvaldes
Sticky Note
If for whatever reason, one has to revive orders/items, use the return to accounting status.