CancerCare North Lancashire and South Cumbria Annual Report · those battling cancer. The group has...

Annual Report and accounts for the year ending 31st March 2018

CancerCare North Lancashire and South Cumbria

CancerCare Annual Report and Accounts for the year ending March 31, 2018

Contents

Chair and Chief Executive’s Statement…………………………………………………………..….. 3

Our Year in Pictures…………………………………………………………………………………...………...4

Report of the Trustees

Our Vision and Values…………………………………………………………….………………….…….5

Client Services and Development…………………..…………………………………………...6&7

Operational Support………..…………………………………………………………………..………...8

Fundraising………………………………………………………………………………………………...10&11

Communications and Marketing……..…………………………………………...……………12&13

Looking Forward…………..………………………………………………….……………….……….15&16

Governance, structure and management……………………………….………..……...17-19

Financial Review……………………………………………………………………………..…...……...20

Statement of Trustees’ responsibilities………..…………………………...……..…….…..21

Independent Auditor’s Report………………………………………………………….……..……..23&24

Financial statements…………………………………………………………………………….……...….24-43

Reference and administrative details………………………………………………..……...………44

Acknowledgements……………………………………………………………………..….………………..45-46

CancerCare client stories are featured on pages 9, 14, 22, 30 AND 37


Chair & Chief Executive’s Statement

The year 2018 marks CancerCare’s 35th birthday and more than three decades of commitment to local cancer support.

During this time we have seen significant growth in the number of people accessing our services and an increasing number of clients with complex and unmet needs.

During the last 12 months we have successfully completed the objectives we set ourselves in our three year strategic plan and we continue to focus on evolving CancerCare to meet the changing needs of our clients.

Our latest three year plan (2018 to 2021) - ‘Helping now and looking to the future’ - demonstrates our dedication to maintaining the momentum.

The past year has been exciting, with the firm establishment of our cancer centre in Barrow, the development of our Children and Young People’s Service and continued investment into ensuring that our core CancerCare service is the best it can be.

However, we recognise that there is no room for complacency as the scope of our services and therefore our commitments, have risen significantly and there is no evidence that the number of people needing our services is likely to reduce.

Financially, CancerCare remains in good shape, despite the accounts showing a deficit. This is being managed and is offset by a healthy level of reserves and demonstrates the flexible approach trustees have taken in line with our agreed reserves policy. Financial reporting and effective budget management are key components of the charity’s governance.

One of our greatest strengths is the experience we have gained over the last 35 years. We have gathered a wealth of knowledge and understanding relating to the practical and emotional needs of people affected by cancer and worked hard to ensure CancerCare services are integrated within the Morecambe Bay cancer clinical pathway.

Thirty five years on CancerCare is now a medium sized local charity but we still place great importance on being responsive and flexible, tailoring support to meet the individual needs of our clients. None of this would be possible without the amazing commitment of all our staff, therapists, trustee board, volunteers and supporters all of whom are central to our work.

This annual report celebrates our year in facts, words, pictures and feedback from clients. We have identified the challenges we know we will face over the next few years but it’s less easy to define the impact of ongoing changes in health and social care and of Brexit. Our approach, as always, will be cautious but optimistic.

Andrew Birchall, Chairman Neil Townsend, Chief Executive


Our Year in Pictures


Our Vision & Values

Our Values:

Unique We will adopt a holistic approach to ensure local people’s needs are central to everything we do

Local We are a local charity responsive to local need Welcoming We will provide a friendly and welcoming safe space for all Professional We will work in partnership with healthcare professionals and partner

organisations in the delivery and onward referral of clients to ensure good professional care at all times

Experts We are experts in the delivery of a wide range of professional and

confidential therapy services Trusted We are an open and honest organisation committed to building and

maintaining positive relationships with staff, volunteers, local community members and supporters

A review of our Vision and Values is currently underway.

Our Vision: That local people of all ages affected by the impact of cancer and other life limiting conditions can access and receive free professional help and support whenever they need it.



Making an impact

Client Services and Development

CancerCare received 1,826 referrals (8% up on last year), resulting in 12,323 appointments (11% up on last year).

88% of people who completed our satisfaction survey rated their experience as excellent and 100% said that they would recommend CancerCare to others. Here’s what they said:



Our service in Barrow-in-Furness has grown significantly. In this financial year 194 new referrals for support were taken resulting in 981 additional one-to-one therapy sessions. In September 2017 we started our Re-Fresh project with funds from Children in Need. The aim of which is to work with a group of young people to redesign the service that is on offer to them. To date they have: learned how they could provide their

own, rather than parental, consent to receive a service and are helping us to make that a reality

challenged the limited services available to them and are collecting information about how the scope of the service could be extended

questioned the lack of information written for them – in our leaflets, on our website, in our social media posts and are asking us to think about how we might address this

We now have a team of 38 therapists having recruited additional therapists during the course of the year to replace members of the team who have left and to strengthen the team in Barrow.

Last year the Phoenix Support Group produced a unique jotter to celebrate the strength of those battling cancer. The group has now hosted a number of events to promote the jotter, spoken on the radio, appeared in Woman’s Own, won a Fundraiser of the Year award and sold 750 jotters all in aid of CancerCare. In 2017/18 we also started a number of conversations about additional work that we would like to consider in the future: sex therapy benefits advice a post-diagnosis demystifying session Throughout the year the following professional development has taken place for the team: Bereavement and Loss Workshop

Young people and cancer workshop

Safeguarding training in the ‘risk sensible model’ and lessons learned from serious case reviews

General Data Protection Regulation

Social media training

Lymphoedema updates Mental health awareness raising, Mental

Capacity Act and Suicide alertness



Making an impact

Operational Support

Our People

We saw the recruitment of a new Marketing and Communications Officer, Ingrid Kent, who successfully led on the marketing of the People’s Project helping us to secure £32,000 as well as raising our profile across all forms of social media.

We also recruited a new Slynedales Centre Manager, Sheridan West, who ensures this centre runs smoothly and we continue to provide a warm and welcoming environment.

Back in September we signed up to year two of the Mind Wellbeing Index as a continued way of supporting the mental health and wellbeing of our teams.

We formed a Wellbeing Action Group to help promote wellbeing across the organisation.

This year 74 organisations and 43,892 staff participated across the private, public and voluntary sectors.

The Workplace Wellbeing Index is a benchmark of best policy and practice.

Participation in the Index is a learning process for us at CancerCare and a long term commitment to a better way of working.

We are proud to say that our overall score for 2017/18 was 86% and earned us a Gold award which we are extremely proud of.

Our CEO, Neil Townsend and Head of

Operations, Alison Stainthorpe, were lucky to be invited to the awards ceremony in London in April to meet other participants and to collect our award.

Buildings

We have continued the investment programme across our centres and saw the windows at Slynedales replaced making the building much more energy efficient.

Redecoration continues at the Lakes Centre and Slynedales and we overhauled the Children and Young Person’s therapy room at Kendal.

Volunteers from Chestnut Events alongside children from Stramondgate school worked on our garden at the Lakes Centre and the Art friendship group donated money to buy some new outdoor furniture.

Information Technology

We have continued to invest in our IT infrastructure replacing switches, the Network Attached Storage and servers as well as upgrading desktops on a rolling programme.

We’ve also had the rollout of a new Customer Relationship Management (CRM) system for fundraising.

CancerCare Fact: Our youngest client this year was three years old; our eldest was 97 years old

CancerCare Client Experience

Chris Dickson, Morecambe

I want to thank you and your wonderful team for all the treatment and care I have received during my visits to CancerCare.

I have officially been given the all clear on my last two visits to hospital and I am thrilled to be given another chance in life! I really do feel that the care and the ‘me time’ that I have spent visiting CancerCare have proved to be part of the success on beating this evil illness.

Without CancerCare and the fantastic staff it would have made the whole Cancer journey and battle more distressing, I really do believe CancerCare played a big part in beating my cancer.




Making an impact

Fundraising Activities

As a registered charity, CancerCare is heavily dependent for its income upon the support of the local community so that services can be delivered free of charge.

Our last Fundraising Strategy was written in 2015 and updated in 2017. It had three key objectives:

Creating the right environment

Broadening income streams and focussing on areas of greatest growth potential

Engaging with the outside world

There has been much work done on all three of these areas:

Team roles have been redefined and people are in roles which play to their strengths

There has been a significant increase in grant and trust funding

There is a new Customer Relationship Management system in place to improve the quality of the data and the communication with the donors, this has ensured along with our updated privacy policy that donor data is effectively managed and that we are compliant with the General Data Protection Regulations that have come into force

Much work has been done to streamline the administrative process of cash handling and inputting on internal IT systems

Great strides have been made in our marketing the fundraising service thanks to the combined efforts of our Marketing and Communications team.

Our fundraising team, supported by our dedicated volunteers always strive to ensure that events, large or small are fun, accessible

and appealing to as wide an audience as possible.

In the past 12 months there have been many “highlights”. We owe a massive thank you to every person who has been part of our year.

However, as always there is still more to do and work has started on a revised fundraising strategy and plan.

Areas of concentration include:

Utilising donor data to understand our donors and grow income

Growing our friends of CancerCare scheme

Developing a long term legacy strategy

We are therefore looking forward with renewed energy to the plans we have unfolding this year and into 2019.

Our focus is on raising sustainable income to safeguard the future of the charity for our beneficiaries

As a highly respected local charity, we are members of the Fundraising Regulator and are committed to the highest standards of fundraising practice.

We also believe in being transparent about our expenditure with full details of CancerCare’s Income and Expenditure included in our audited accounts contained within this annual report.

CancerCare continues to develop a broad spectrum of Income streams so that we don’t ever become reliant on one particular source of income.

The CancerCare Lottery was launched in 2002, in partnership with StarVale Management and Technologies Ltd, primarily utilising door-to-door, direct mail and web-based acquisition and development channels.

StarVale, whose head offices are located in Galgate, Lancaster, are External Lottery Managers (since 2000), licensed and regulated by the Gambling Commission (GC), to promote both Remote (GC Licence Number: 103079) and Non-Remote (GC Licence Number: N-103078) lotteries.

StarVale also design, develop, maintain and thereby own all of the web (online) and back-office (offline) software utilised in support of the marketing, promotion, management, administration, computer data processing and operation of a lottery.

With regards to the data processing element of the CancerCare Lottery, CancerCare is and always has been the data controller, with StarVale acting as a data processor.

StarVale is committed to protecting personal data and respecting people’s privacy.

The company is clear and transparent about the information they collect on CancerCare’s behalf and what they do with that information.

They undergo an annual security audit against specific sections of ISO 27001:2013, which is conducted by a qualified, independent, third party ISO 27001 auditor.

All StarVale employees and agents receive thorough training, both on commencement of

employment and on an annual refresher including but not limited to, Gambling, Data Protection and Vulnerable Persons.

StarVale complies with the Fundraising Regulator’s Code of Practice, including the Fundraising Regulator’s rulebook for door to door fundraising; wholly owns a subsidiary company (DDPay Ltd) which manages CancerCare’s donor and Lottery related Direct Debits; and is PCI Level 2 compliant, using PCI Level 1 compliant third-party systems for the purposes of processing any CancerCare Lottery related Debit/Credit Card payments.

CancerCare also has an established complaints procedure with complaints of any nature investigated in accordance with our policy and outcomes and learning points reported annually to the Trustee Board.

Any complaints relating to Fundraising activity are reported to the Fundraising Regulator. In the year ending March 31, 2018, CancerCare received no complaints relating to Fundraising activity.



CancerCare Lottery



Making an impact

Communications and Marketing

Throughout 2017/18 CancerCare used a broad mix of platforms to ensure an excellent standard of marketing and communications provision.

The CancerCare website, Facebook, Twitter, newsletters, the media, online platforms, banners, printed materials, word of mouth, activities and events were used for marketing, promotions, awareness and PR.

New social media accounts, including Instagram, LinkedIn and YouTube, were set up in December to reach even more people.

The CancerCare Counts Campaign in the Lancaster Guardian was one of the highlights of 2017 as it raised the profile of the charity in North Lancashire on a weekly basis.

The campaign started in 2016 ended on May 11, 2017.

The first six months of 2017 were taken up with promoting events such as Bark in the Park, World Cancer Day, Volunteers Week and the Cross Bay Walk.

The latter part of the year was devoted to most of CancerCare’s biggest events including the StarWalk and StarFest, Santa Salsa and Santa Dash, Leighton Hall Christmas Fair and Fire and Ice Walk and Clubbercise in Barrow.

Our most popular web pages were ‘Fire and Ice Walk’ – Stacy Woodhouse’s cancer story, the home page, ‘Work With Us’ and ‘Events’

The website was most visited on Monday, November 6, 2017, when Stacy Woodhouse’s story was posted on ‘Latest News’.

Referrals to this post mainly came from Barrow people who had seen the story on Facebook

and Twitter, showing that good human interest stories ‘drive traffic’

More people visit the website on a Wednesday than on any other day.

The most popular search term was ‘CancerCare Lancaster’.

The number of people using mobile devices has risen but most people accessed the website via a desktop computer.

CancerCare hit the milestone of 2,000 Twitter followers in December 2017 and at the time of

publication had 2,170 followers.

On Twitter 68 per cent of followers are female and 32 per cent are male.

Facebook now has 3,451 followers compared to 2,500 at the same time last year.

Women aged 25 to 44 are still CancerCare’s biggest Facebook fans.

The top Facebook post in 2017 was

Stacy Woodhouse’s cancer story.

Our Instagram site, which was set up in December 2017, had 127 followers at time of publication.

LinkedIn has also been set up and is being developed.

A YouTube account was set up and went live with new client videos.

An average of two posts per week appeared in local newspapers, magazines and on news websites.

A new Communications and Marketing Strategy for CancerCare was created by the Communications and Marketing Officer and is in the process of being finalised.

Extensive work also took place on the Three Year Plan and a strategy for Barrow and Furness.



Making an impact

Social Media

We have registered fantastic levels of social media growth in 2017/18.

Since the previous report, social media channels have seen vast increases in terms of interactivity and likes.

18% Increase in Facebook Likes – At time of publication the total was 3,546.

29% Increase in Twitter Followers – The total number now stands at 2,170.

Our Strategy

Produce at least one post per day for Facebook and Twitter to ensure a steady flow of information and interaction

Consistently produce high quality articles and send them to the media to increase awareness of CancerCare and its services

Increase usage of Instagram – harness this medium to reach younger people in particular

Increase usage of LinkedIn to maintain and boost CancerCare’s corporate image. LinkedIn will also be used to help develop our new ‘Keeping Good Company’ business partnership scheme

Research and use relevant hashtags and groups

Our Social Media Goals – The Key 3

1 Continue expanding the amount of ‘likes’ and followers across Facebook, Twitter, Instagram, YouTube and LinkedIn. 2 Start using Instagram and LinkedIn steadily and tactically, for specific purposes:

Instagram to connect CancerCare to young people who may benefit from our services

LinkedIn to enhance our corporate presence and seek sponsors for events and publications

3 Use Facebook, Twitter, Instagram and YouTube in a more strategic manner to increase event attendance

Stacy Woodhouse, Walney

I have had to spend a lot of time having treatment and being away from my little girl which is really, really hard.

Now that there is support nearby in Barrow, it means I have less time travelling and more time to spend with my daughter Harper-Mae.

Having somewhere to go to relax, to speak and to talk to other people who are going through what you are going through is really huge.

I have walked on fire and broken glass for CancerCare. The support I’ve had has been amazing.

I’ve made so many new friends and am still receiving support.





Looking Forward

In 2015 we set ourselves an ambitious three year corporate plan and we are proud to say that largely we have delivered the objectives we set.

These are reflected in other sections of this Annual Report.

We are committed to building on this success and have also agreed a revised three year plan (2018 to 2021) ‘Helping now and looking to the future’ retaining a similar themes.

Our goals for the next three years are set out below:

Objective One – An Effective Charity – Efficient, agile and sustainable

In three years’ time we will have:

A sustainable strategy for driving increased income in order to deliver our ambitious service delivery plans and objectives

Improved external communications across our geographical area, with an emphasis the reach of our services in South Cumbria

Embedded our CancerCare brand within each of our geographical areas, with a continued emphasis on local ownership, identity and accountability

Completed an evidence-based workforce and facilities review to support the delivery of our services, enabling further investment in our IT systems and infrastructure.



Looking Forward continued...

Objective Two – Client Services and Development – Improving the client experience


Utilised available feedback from clients to improve and shape existing services and develop new services based on evidence and need

Used available data to develop our services for those who currently appear not to access CancerCare including specific cancer pathways which appear under represented and to understand more about failed appointments so we can reduce them further

Achieved and maintained an equitable service provision in all parts of our geography, measuring and comparing the percentage of uptake with available benchmarks

Developed our young person’s service to meet demand and be flexible to established need

Objective Three – Improving Stakeholder Experience – Engaging people, effective collaboration, sharing and learning from others


Completed a comprehensive supporter review and established an effective and compliant stewardship strategy for all stakeholders

Improved volunteer, relationship management and support, attracting and retaining a diverse group of volunteers

Maintained a staff and therapists team which demonstrates high levels of workplace satisfaction and wellbeing

The Trustees recognise that the objectives are ambitious and wide-ranging but equally they have set out two routes which will help CancerCare achieve its objectives.

Route One – Supporting and developing a great team of staff, therapists and volunteers

Route Two – Maintaining an effective, robust and transparent approach to business planning and investment



Governance, Structure and Management

Legal Entity

CancerCare North Lancashire and South Cumbria is a company limited by guarantee and is governed by its Articles of Association.

The charitable objectives of the charity have been very recently reviewed and checked.

Charitable Objectives

To relieve sickness and suffering of people facing cancer and other chronic or life-limiting illnesses, and of their carers, families and friends during and after such illness or illnesses.

To provide or assist in providing forms of therapies and support suitable to meet individual needs.

To educate the public in order to broaden understanding and knowledge of vital aspects of cancer, such as prevention, detection, relief and treatment.

To undertake or promote research into prevention, detection, relief and treatment and to encourage the dissemination of the useful results of such research for public benefit.

Trustees: appointment and induction

CancerCare recognises that a robust, independent and effective board of trustees is essential if the charity is to achieve its objects; that the board must have available to it all of the knowledge and skills required to govern the charity.

New trustees are recruited through advertisements in the media and a range of networks in line with the charity’s Recruitment of Trustees Policy and Equal Opportunities.

They are appointed by a sub-committee of the board and formally appointed at the Annual General Meeting of the charity to serve for a three year term, renewable to a maximum of nine years.

All new trustees receive a formal induction and are encouraged to spend time over the

course of their first six months in office with each member of the management team.

They also receive a Trustee induction pack that includes various key documents as well as Charity Commission guidance on effective non-profit governance.

In addition Trustees are asked to undertake various online training modules in relationship to Information Governance and Safeguarding. An annual away day is also held with the Trustee Board.

Organisational structure, Governance and Management

The Board of Trustees meets bi-monthly throughout the year but delegates the daily running to a Chief Executive and management committee derived from the Board and comprising of the CEO, Head of Operations, Head of Client Services and Development, Head of Income Generation, the Chairman, Vice-Chairman and Treasurer.

In addition, certain work is delegated to one of three sub committees:

Finance sub-committee — responsible for detailed financial analysis, managing investment and risk, review of reserves policy and oversight of the delivery of the charities income generation strategy

Service development group — responsible for the development of new service recommendations

Remuneration — responsible for all matters relating to paid staff, ensuring that appointments, rates of pay, terms and conditions comply with current employment legislation and the policies set and agreed by CancerCare

Each Group comprises trustees and staff and reports to the trustee board.

CancerCare Fact: Per person, we had the most clients from from Halton, Hest Bank and Slyne (LA2 6)



Volunteers

The trustees recognise the extremely valuable contribution made by volunteers and wish to place on record their grateful thanks for their commitment.

Volunteering at CancerCare covers many vital areas of our work from duties in our centres, volunteer driving, support and organising of events, campaigning and those who support social media and other publicity campaigns, the running of various cancer support groups and drop in networks.

The list is endless. No amounts are included in the financial statements to reflect the value of the work undertaken by our volunteers. However, when calculated we estimate that

they provide approximately 7,000 hours of support each year, equalling £54,810 at £7.83 per hour.

Staff

The trustees are grateful to all members of staff, PAYE and our sessional team for the outstanding work they do.

CancerCare seeks to be an employer of choice and reviews on an annual basis the level of remuneration and other benefits awarded to staff. We are pleased to have been recognised by Mind as a Gold level employer in the 2017 Wellbeing Index Awards and continue to strive to be recognised as an excellent place to work.

Governance, Structure and Management continued...



Risk Management

The Trustee Board is sensitive to potential risks to which the charity maybe exposed.

The board has approved a detailed risk map and this is reviewed fully every 12 months.

The main areas covered include:

Finance and Fundraising Governance and Compliance

In addition, all reports to the Board of Trustees requiring a decision contain an explicit section covering risk to ensure that these are understood and mitigating actions are covered as appropriate.

There are also some inherent risks associated with the management of confidential client data.

CancerCare has developed robust information governance procedures and associated training for all staff.

To maintain operational integrity, operational policies and procedures covering all aspects of day to day operations are subject to formal review on a rolling one to three year basis including a detailed business continuity plan.

Public Benefit

From April 1, 2008, the Charities Act has required all charities to meet the legal requirements that its aims are for the public benefit.

The Charity Commission in its ‘Charities and public benefit’ guidance states that there are two key principles to be met in order to show that an organisation’s aims are for the public benefit.

Firstly, there must be an identifiable benefit and secondly, the benefit must be to the public or a section of the public.

The trustees are satisfied that the aims and objectives of the charity, and the activities reported on in this annual report to achieve those aims, meet these principles.

Fundraising Standards

The Trustees are aware of the 2016 charities act and updated guidance from the charity commission, ‘Charity Fundraising: a guide to trustee duties’(2016).

During the year 2017/18 CancerCare was registered as a member of the Fundraising Regulator and continues to adopt best practice in all its fundraising activity. During the year a cross-team working group was also established to oversee the charities preparations for the General Data Protection Regulations (GDPR). We are satisfied that we are meeting GDPR compliance and work continues to oversee this critical area.



Financial Review

The financial statements have been prepared in accordance with the accounting policies set out in the notes to the accounts and comply with the charity’s governing document, the Charities Act 2011 and Accounting and Reporting by charities.

Income and expenditure

The charity experienced a fall in income to £1,182,737 (2017: £1,273,746) reflecting a reduction in donations and legacies.

Expenditure also decreased to £1,288,049 (2017: £1,335,872) due in part to the return of a restricted fund which artificially inflated expenditure in 2017.

Adjusting for this, the underlying expenditure on charitable activities increased year on year with the introduction of services in Barrow.

Investment Policy

The trustees have reviewed the investment policy, which currently meets an ethical stance agreed by the trustees. The policy is due for review in 2018.

The current policy recommends that the charity holds monetary reserves over and

above the anticipated cash requirements for the following year. The trustees also require that investments do not expose the charity’s funds to undue risk and that the investments are in line with the charity’s ethical stance.

The Board of Trustees consider that all three criteria have been met.

Reserves Policy

The trustees have adopted a reserves policy based on a detailed risk assessment of all the charity’s income streams. This work indicates an optimum reserves level of £600K and will continue to be reviewed annually.

In arriving at the value of reserves, we have taken account of the Charity Commission definition which allows for the exclusion of fixed asset reserves and designated income funds from the calculation.

Designated funds are created by the trustees to meet specific future project spends. This year saw an increase in the fund set up by the trustees to secure the continued development and sustainability of services in Barrow. Taking account of these exclusions, our General Funds (Reserves) stand at £557,051.The trustees have set a small surplus budget for the forthcoming year with a view to maintaining a safe level of reserves.



Statement of Trustees’ Responsibility

The trustees (who are also the directors of CancerCare North Lancashire and South Cumbria for the purposes of company law) are responsible for preparing the Trustees/Directors’ Annual Report and the financial statements in accordance with applicable law and regulations.

Company law requires the trustees to prepare financial statements for each financial year.

Under that law the trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting standards and applicable law).

Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and the income and expenditure of the charitable company for that period.

In preparing these financial statements, the trustees are required to:

select suitable accounting policies and then apply them consistently;

observe the methods and principles in the Charities SORP;

make judgements and accounting estimates that are reasonable and prudent;

state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;

prepare the financial statements on the

going concern basis unless it is inappropriate to presume that the charitable company will continue in operation.

The trustees are responsible for keeping adequate accounting records that are

sufficient to show and explain the charitable company’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006.

They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

there is no relevant audit information of which the charitable company’s auditor is unaware; and

the trustees have taken all steps that

they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information.

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website.

Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Auditor

Waters and Atkinson are deemed to be re-appointed under section 487(2) of the Companies Act 2006.

This report has been prepared having taken advantage of the small companies exemption in the Companies Act 2006.

Ms A Stainthorpe, Company Secretary

CancerCare Fact: In 2017/2018 we saw clients from every single ward of the Barrow-in-Furness, South Lakeland and Lancaster districts


Bruce Evans, Windermere

As I am a single person, the Windermere Drop In gets me out of the house and we have a laugh.

A lot of people have someone to talk to at home whereas I don’t. Sometimes I come to the Drop In and cancer is never mentioned. We just talk about walks in the Lake District and things like that.

When I was first diagnosed I was very tearful. I had counselling and 20 weeks later I was

laughing and having a joke with my counsellor at CancerCare.

I’m classed as disabled and I am on specialist cancer treatment in Liverpool.

I’m glad that I have the Windermere Drop In because I know there will be someone to talk to about what I’m going through.



Independent Auditors’ Report

Year ended March 31, 2018

We have audited the financial statements of Cancercare (North Lancashire and South Cumbria) for the year ended 31 March 2018 which comprise the Statement of Financial Activities, Balance Sheet and Notes to the Financial Statements, including a summary of significant accounting policies.

The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK) and applicable law.

Our responsibilities under those standards are further described in the auditors' responsibilities for the audit of the financial statements section of our report.

We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

We have nothing to report in respect of the following matters in relation to which the ISAs (UK) require us to report to you where:

the trustees' use of the going concern basis of accounting in the preparation of the financial statements is not appropriate; or

the trustees have not disclosed in the financial statements any identified material uncertainties that may cast significant doubt about the charitable company's ability to continue to adopt the going concern basis of accounting for a period of at least twelve months from the date when the financial statements are authorised for issue.

Respective responsibilities of trustees and auditor

The trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Auditors that includes our opinion.

Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists.

Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Use of this report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in a Report of the Auditors and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.


Independent Auditors’ Report

Opinion on financial statements

In our opinion the financial statements:

give a true and fair view of the state of the charitable company’s affairs as at 31 March 2018, and of its incoming resources and application of resources, including its income and expenditure, for the year then ended.

have been properly prepared in

accordance with United Kingdom generally accepted accounting practice (applicable to smaller entities).

have been prepared in accordance with the requirements of the Companies Act 2006.

Opinion on other matter prescribed by the Companies Act 2000:

In our opinion the information given in the Trustees’ Annual Report for the financial year for which the financial statements are prepared is consistent with the financial statements.

Matters on which we are required to report by exception:

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; or

the financial statements are not in agreement with the accounting records and returns; or

certain disclosures of trustees’ remuneration specified by law are not made; or

we have not received all the information and explanations we require for our audit; or

the trustees were not entitled to prepare

the financial statements in accordance with the small companies regime and take advantage of the small companies exemption in preparing the directors’ report and take advantage of the small companies exemption from the requirement to prepare a strategic report.

Damien Sissons, BA FCA, Waters and Atkinson Chartered Accountants and Statutory Auditors, The Old Court House, Clark Street, Morecambe, Lancashire, LA4 5HR

Damien Sissons, BA. FCA Waters and Atkinson Chartered Accountants and Statutory Auditors, The Old Court House, Clark Street, Morecambe, Lancashire, LA4 5HR


Financial Activities

CancerCare Fact: Half of our arts and crafts clients are over 70 years old; nearly a quarter of our jewellery group are under 50 years old

STATEMENT OF FINANCIAL ACTIVITIES

(including the income and expenditure account)


Unrestricted Restricted Total Total Funds Funds 2018 2017 Note £ £ £ £ Income and endowments from: Donations, legacies and grants 2 273,610 113,822 387,432 449,708 Other trading activities 3 572,985 - 572,985 599,046 Investments 4 31,201 - 31,201 33,698 Charitable activities 5 184,280 - 184,280 185,598 Other 6 6,839 - 6,839 5,696 Total 1,068,915 113,822 1,182,737 1,273,746 Expenditure on: Raising funds 7/9 (301,796) - (301,796) (335,320) Charitable activities 8/9 (876,104) (110,149) (986,253) (1,000,552) Total expenditure (1,177,900) (110,149) (1,288,049) (1,335,872) Net losses/gains on investments (7,499) - (7,499) 78,006 Net income/(expenditure) 11 (116,484) 3,673 (112,811) 15,880 Transfers between funds 12 - - - (21,622) Net movement in funds (116,484) 3,673 (112,811) (5,742) Reconciliation of funds Total funds brought forward 811,372 859,909 1,671,281 1,677,023 Total funds carried forward 694,888 863,582 1,558,470 1,671,281

The Statement of Financial Activities includes all gains and losses in the year and therefore a statement of total recognised gains and losses has not been prepared.

All of the above amounts relate to continuing activities.


Balance Sheet


2018 2017

Note £ £ £ £ Fixed assets Tangible assets 14 756,600 764,400 Investments 15 710,843 793,342 1,467,443 1,557,742 Current assets Debtors 16 8,094 28,240 Cash at bank and in hand 17 200,090 208,043 208,184 236,283 Creditors: amounts falling due within one year 18 (117,157) (122,744) Net current assets 91,027 113,539 Total assets less current liabilities 1,558,470 1,671,281 Net assets 1,558,470 1,671,281 Charity Funds Restricted income funds 19 863,582 859,909 Unrestricted funds 20 694,888 811,372 Total charity funds 1,558,470 1,671,281

These financial statements have been prepared in accordance with the provisions applicable to small companies subject to the small companies regime and in accordance with FRS102 SORP.

These financial statements were approved by the trustees/directors.

Mrs F J Weir

Director

Company Registration Number: 6241210


Cash Flow Statement

2018 2017

£ £ Cash flow from operating activities (114,154) (110,896) Net cash flow from operating activities (114,154) (110,896) Cash flow from investing activities Interest received 31,201 33,698 Sale/purchase of investments 75,000 75,000 Net cash flow from investing activities 106,201 108,698 Net (decrease)/increase in cash and cash equivalents (7,953) (2,198) Cash and cash equivalents at the beginning of the year 208,043 210,241 Cash and cash equivalents at the end of the year 200,090 208,043 Cash and cash equivalents consist of: Cash at bank and in hand 186,892 200,467 Short term deposits 13,198 7,576 Cash and cash equivalents at the end of the year 200,090 208,043

Reconciliation of net income/(expenditure) to net cash flow from operating

activities 2018 2017 £ £ Net income/(expenditure) for year (112,811) 15,880 Interest receivable (31,201) (33,698) Depreciation and impairment of tangible fixed assets 7,800 7,800 Losses/(Gains) on investments 7,499 (78,006) (Increase)/decrease in debtors 20,146 (17,262) Increase/(decrease) in creditors (5,587) (5,610) Net cash flow from operating activities (114,154) (110,896)



Notes to Financial Statements

1 Accounting policies

Basis of accounting

These accounts have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant notes to these accounts.

The accounts have been prepared in accordance with:

the Statement of Recommended Practice: Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) issued on 16 July 2014;

the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102);

and with the Charities Act 2011.

The charity constitutes a public benefit entity as defined by FRS 102.

Donations

Voluntary income in the form of donations, including corporate giving and fund raising events, is credited to the statement of financial activities when receivable by the charity.

Gifts in kind and donated services

The charity received free support of its electronic patient record software system. This is further explained in note 22.

Legacies

Legacies are recognised when the charity has a reasonable expectation of a receipt which is quantifiable.

Investment assets and income

All investments are stated at market value at the balance sheet date and the gain or loss taken to the statement of financial activities.

Investment income is added to income in the statement of financial activities when earned.

CancerCare Fact: Acupressure, Reflexology and Reiki are twice as popular in the South Lakes area as Lancaster




1 Accounting policies (continued)

Realised and unrealised gains

Realised and unrealised gains and losses are recognised in the statement of financial activities in the period in which they arise.

Fund accounting

Restricted funds are amounts received by the Charity which are earmarked by the donor or by the terms of an appeal for a particular purpose or project.

Designated funds are allocated out of unrestricted funds by the trustees for specific purposes. The use of such funds is at the trustees discretion.

Debtors

Trade debtors represent unpaid invoiced supplies of services.

Liability recognition

Liabilities are recognised as soon as there is a legal or constructive obligation committing the charity to pay out resources.

Governance costs

Include costs of the preparation and examination of statutory accounts, the costs of compliance and cost of any legal advice to trustees on governance or constitutional matters.

Fixed assets

All fixed assets were previously recorded at cost. Both freehold properties have been professionally valued at the date of transition to FRS102 and these values have been adopted as the new deemed cost.



Jacqueline Sanderson, Lancaster

I had breast cancer a few years ago and CancerCare has been with me right from the start.

I am ok now but my children have had to deal with some anxiety.

Niamh went to CancerCare a couple of times and Ceira found it so relaxing. They feel safe at CancerCare.

Coming to CancerCare is like having a big warm hug. It’s like a family.

When CancerCare was first recommended to me I was reluctant but now I really like coming here.

It’s so friendly and my counsellor was brilliant. I rave about this place now.

As a family we were on BBC Children in Need talking about CancerCare. We want to help the charity as much as possible.




1 Accounting policies (continued)

Depreciation

Depreciation is calculated so as to write off the cost of an asset, less its estimated residual value, over the useful economic life of that asset as follows:

Freehold property – 1% straight line

Equipment – 20%/33% straight line

Pension costs

Employees of the Charity during the year were members of Aviva Money Purchase Pension Plan. This is a defined contributions pension scheme with contributions based on a percentage of employees’ pensionable earnings.

Contributions to pension schemes are charged against expenditure as they are incurred.

Taxation

HM Revenue & Customs considers CancerCare (North Lancashire and South Cumbria) to be a charity and therefore they are entitled to the exemption from tax afforded by Sections 478-489 of the Corporation Taxes Act 2010 to the extent that income is applied to exclusively charitable purposes.

2 Income from donations, legacies and grants

CancerCare Fact: Of our clients with a diagnosis, 40% of female referrals have breast cancer; 16% of male referrals have prostate cancer

Unrestricted Restricted Total Total Funds Funds Funds Funds 2018 2017

£ £ £ £ Donations 117,796 500 118,296 183,804 Legacies 141,564 - 141,564 216,925 Grants 14,250 113,322 127,572 48,979 273,610 113,822 387,432 449,708

At the year end the Trustees had been notified of legacies of £Nil (2017 - £Nil) which do not meet the recognition criteria for inclusion within the current year’s financial statements.




2 Income from donations, legacies and grants (continued)

Unrestricted grants were received during the year from the following trusts –

Joseph Jones

The Eric and Marion Scott Trust

Lloyds Bank

The Bryan Lancaster Trust

Sharegift

Restricted grants received during the year are detailed in note 19.

3 Income from other trading activities

4 Income from investments

Unrestricted Total Total Funds Funds Funds 2018 2017

£ £ £ Sale of goods 9,226 9,226 8,436 Fundraising events 177,636 177,636 204,310 Income from lottery 386,123 386,123 386,300 572,985 572,985 599,046

Unrestricted Total Total

Funds Funds Funds 2018 2017

£ £ £ Bank interest receivable 16 16 51 Other interest receivable 31,185 31,185 33,647 31,201 31,201 33,698




CancerCare Fact: The most common 1 to 1 therapy for men is counselling (34%), whereas for women it is aromatherapy (36%)

5 Income from charitable activities Unrestricted Total Total Funds Funds Funds

2018 2017 £ £ £ University Hospitals of Morecambe Bay Charitable Funds 51,785 51,785 54,608 Lancashire North CCG & Cumbria CCG 132,495 132,495 130,990 184,280 184,280 185,598 6 Other income

Unrestricted Total Total Funds Funds Funds

2018 2017

£ £ £ Other income 6,839 6,839 5,696 7 Fundraising trading: Cost of goods sold and other costs

Unrestricted Total Total Funds Funds Funds 2018 2017

£ £ £ Fundraising, advertising and promotion 149,322 149,322 178,903 Goods for resale 3,002 3,002 3,021 Lottery expenditure 149,472 149,472 153,396 301,796 301,796 335,320





8 Costs of charitable activities by fund type Unrestricted Restricted Total Total Funds Funds Funds Funds

2018 2017 £ £ £ £ Provision of services 771,386 102,349 873,735 892,218 Support costs 104,718 7,800 112,518 108,334

876,104 110,149 986,253 1,000,552 9 Resources expended Activities Fundraising undertaken Support Total Total trading directly costs Funds Funds 2018 2017 £ £ £ £ £ Wages and salaries 119,452 376,971 10,800 507,223 514,596 Other expenses 182,344 496,764 81,170 760,278 802,632 Governance costs - - 12,748 12,748 10,844 Depreciation - - 7,800 7,800 7,800 301,796 873,735 112,518 1,288,049 1,335,872 10 Governance costs

Unrestricted Total Total Funds Funds Funds 2018 2017 £ £ £ Audit fees 5,520 5,520 4,650 Legal fees 3,843 3,843 3,480 Compliance costs 3,385 3,385 2,714 12,748 12,748 10,844




11 Net outgoing/incoming resources for the year This is stated after charging:

2018 2017 £ £ Staff pension contributions 21,013 21,968 Depreciation 7,800 7,800 Auditors’ remuneration: - audit of the financial statements 5,520 4,650 Payment to Director for services as Chief Executive 52,025 51,510 12 Fund transfers During the 2018 financial year transfers between funds totalled £nil (2017:

£21,622). 13 Staff costs and emoluments Total staff costs were as follows:

2018 2017 £ £ Wages and salaries 448,869 454,935 Social security costs 37,341 37,693 Other pension costs 21,013 21,968 507,223 514,596 Particulars of employees: The average number of employees during the year, calculated on the basis of

full-time equivalents, was as follows: 2018 2017 No No Administrative staff 11 11 Direct charity workers 13 13 24 24




13 Staff costs and emoluments (continued) No employee received remuneration of more than £60,000 during the year (2017

– Nil). 14 Tangible fixed assets

Freehold Property Equipment Total £ £ £ Cost At 1 April 2017 and 31 March 2018 780,000 63,566 843,566 Depreciation At 1 April 2017 15,600 63,566 79,166 Charge for the year 7,800 - 7,800

At 31 March 2018 23,400 63,566 86,966 Net book value At 31 March 2018 756,600 - 756,600

At 31 March 2017 764,400 - 764,400 15 Investments Movement in market value 2018 2017 £ £ Market value at 31 March 2018 710,843 793,342 Historical cost at 31 March 2018 656,475 722,529


Sarah Farr, Barrow

The first time I had aromatherapy with CancerCare the therapist held my hand and I realised the last time someone did that they had been putting a needle into me.

It was so nice at CancerCare because it wasn’t intrusive.

When I was given the ‘all clear’ that was when the emotions tumbled out. The counselling really helped. It was a safe space to let the feelings out.

I self-referred to CancerCare by email. I decided to have counselling as I was

concerned about going back to work as a nurse. Just doing anything normal felt really strange. Everything felt overwhelming. You can say anything at CancerCare and you’re not going to hurt anyone.

I’m a protector and I didn’t let a lot slip to family and friends. It was nice to have that safe space to talk. Just to be able to offload. It was helpful for my counsellor to explain that it was normal.

We talked a lot about how we don’t prioritise ourselves. I realised that I needed to be in a good place to look after myself and to care for everybody at home and at work.





15 Investments (continued) Unrestricted Restricted Total Total Funds Funds Funds Funds

2018 2017 £ £ £ £ Listed investments UK Quoted fixed interest securities 215,060 - 215,060 223,452 UK Quoted Shares 495,783 - 495,783 569,890 710,843 - 710,843 793,342 Within the portfolio are the following investments which are material to the overall

valuation. Quoted investments 2018 £ COIF Fixed Interest Fund 101,436 M&G Charibond 113,624 COIF Investment Fund 256,389 M&G Charifund 239,394 710,843 Investment additions, disposals, and net change in market value

Proceeds Change in Balance at Cost of from Market Balance at 01/04/17 Additions disposals value 31/03/18

£ £ £ £ £ Investments 793,342 - (75,000) (7,499) 710,843




16 Debtors

2018 2017 £ £ Trade debtors 711 13,856 Other debtors 1,652 7,625 Prepayments 5,731 6,759 8,094 28,240 17 Cash at bank and in hand

2018 2017 £ £ Short term deposits 13,198 13,207 Bank current account 120,077 125,591 Lottery bank accounts 66,495 68,720 Cash in hand 320 525 200,090 208,043 18 Creditors: Amounts falling due within one year

2018 2017 £ £ Trade creditors 38,845 39,394 Taxation and social security 9,324 9,525 Other creditors 22,894 31,797 Accruals 46,094 42,028 117,157 122,744




19 Restricted income funds Balance at Incoming Outgoing Balance at 01/04/17 resources resources Transfer 31/03/18 £ £ £ £ £ Slynedales building fund 392,000 - (4,000) - 388,000 Lakes Centre building fund 372,400 - (3,800) - 368,600 Special groups 2,258 3,048 (1,877) - 3,429 YPS Development– South Lakes 20,000 - - - 20,000 Cancer Support Nurses Domiciliary Care Service 1,309 23,300 (2,854) - 21,755 Michelle Kershaw research fund 13,230 - - - 13,230 Sir John Fisher Foundation fund 21,939 40,000 (33,287) - 28,652 Mr J Wiper legacy 20,616 1,100 (13,911) - 7,805 Anon Charitable Trust 10,000 4,000 (14,000) - - Holehird Trust 264 1,500 (1,632) - 132 Client donation - 500 (500) - - Guardian Appeal 5,893 - (2,956) - 2,937 Big Lottery Awards for all - 9,970 (7,515) - 2,455 Walney Community extension fund - 15,804 (15,408) - 396 YWCA - 2,000 (1,294) - 706 Galbraith Trust - 2,600 (1,500) - 1,100 Children in Need - 10,000 (5,615) - 4,385 859,909 113,822 (110,149) - 863,582

The Slynedales Building Fund and the Lakes Centre Building Fund are funds created to cover the carrying value of the two properties, being the two buildings from which the charity operates and delivers its service.

The Michelle Kershaw Research fund represents a donation received for the purposes of funding research projects.

The Special Groups fund represents monies collected and held for the use by these groups.

The Sir John Fisher Foundation fund represents funding for the development of CancerCare services in Barrow and the surrounding Furness Peninsula.

The J Wiper legacy is for the purpose of funding Barrow Project costs.




19 Restricted income funds (continued)

The Anon Charitable Trust was for the purpose of funding IT system development.

The Holehird Trust donation is for hydrotherapy services.

The Guardian Appeal fund is to assist the Lancaster Teenage Service.

The Big Lottery Awards for All fund represents money to aid the setup of Cancercare facilities in Barrow.

The Walney Community Extension Fund represents funding for development, client assessments and 1-2-1 therapies in Barrow.

The YWCA fund represents money to refurbish and buy more equipment for our children’s therapy room in Kendal.

The Galbraith Trust have provided funding for physical activity groups (Tai Chi and Alexander technique) in Lancaster.

The Children in Need funding is supporting the employment of a Youth action research co-ordinator two days per week for three years.

The Cancer Support Nurses Domiciliary Fund (for domiciliary visits in North Lancashire and South Cumbria.

20 Unrestricted income funds

Transfers,

Balance at Incoming Outgoing gains and Balance at 01/04/17 resources resources losses 31/03/18

£ £ £ £ £ Designated reserve – Barrow 40,000 - (2,163) 85,000 122,837 Designated reserve – IT upgrade 15,000 - - - 15,000 General Funds 756,372 1,068,915(1,175,737) (92,499) 557,051 811,372 1,068,915(1,177,900) (7,499) 694,888




20 Unrestricted income funds (continued) The Designated reserve – Barrow is a fund set up by the trustees to meet a predicted

deficit during the early stages of service provision in Barrow. Demand for the service has been extremely encouraging during the first year of operation and detailed modelling for the next four years resulted in a further £85,000 being added to the fund in 2018. This will secure the project whilst other fundraising options are pursued.

£15,000 remains in place to cover continuing IT upgrade projects. 21 Analysis of net assets between funds Net current Tangible assets/ fixed assets Investments (liabilities) Total £ £ £ £ Restricted Income Funds: Slynedales building fund 388,000 - - 388,000 Lakes Centre building fund 368,600 - - 368,600 Special groups - - 3,429 3,429 YPS Development – South Lakes - - 20,000 20,000 Cancer Support Nurses Domiciliary Care Service - - 21,755 21,755 Michelle Kershaw research fund - - 13,230 13,230 Sir John Fisher Foundation fund - - 28,652 28,652 Mr J Wiper legacy - - 7,805 7,805 Holehird Trust - - 132 132 Guardian Appeal - - 2,937 2,937 Big Lottery Awards for All - - 2,455 2,455 Walney Community Extension Fund - - 396 396 YWCA - - 706 706 Galbraith Trust - - 1,100 1,100 Children in Need - - 4,385 4,385 756,600 - 106,982 863,582 Unrestricted Income Funds: Designated Funds - 137,837 - 137,837 General Funds - 573,006 (15,955) 557,051 - 710,843 (15,955) 694,888 Total Funds 756,600 710,843 91,027 1,558,470




22 Related party transactions

The charity is controlled by the Board of Trustees.

No remuneration was paid to any of the trustees except for the payment for services as Chief Executive as detailed per note 11.

Travel and related expenses of £1,061 (2017: £1,726) were re-imbursed to one (2017 – one) trustee during the year for their role as Chief Executive. Insurance costs include £5,591 (2017: £5,693) to cover trustees’ and officer insurance.

A former trustee, who resigned in the financial year, is also the Chief Executive of IMS MAXIMS who give free support of the charity’s electronic patient record software system. The deemed annual value of this in both the 2018 and 2017 year is £10,000. This is reflected in the financial statements as a donated service. The amount donated whilst a trustee in the financial year is £5,068.

23 Company limited by guarantee

The company is limited by guarantee. In the event of the company being wound up or dissolved, each member undertakes to contribute such amount as is required, not exceeding £10, for payment of any debts or liabilities.

CancerCare Fact: 83% of our Children and Young People’s Service (CYPS) referrals were from Lancashire


References & Administraive Details

Registered charity name


Charity registration number

1120048

Company registration number

6241210

Registered office

Slynedales,

Slyne Road,

Lancaster,

Lancashire

LA2 6ST

Our Trustees

The trustees who served the company during the period were as follows:

Professor G A Baynes

Mr A S Birchall (Chairman)

Dr J D Eaton

Professor A C Gatrell (resigned December 2017)

Mr P J Harrison

Mrs K E Hodgson

Ms C M Holland

Mrs E A Mayo (resigned October 2017)

Mrs N M Mercer

Dr K Oliver

Mr S R P Tickell (resigned October 2017)

Mr N J Townsend (Chief Executive)

Mrs F J Weir (Treasurer)

Patron

Lady Anne Shuttleworth

President

Professor Malcolm McIllmurray

Vice-President

Mr Robert Webb

Secretary

Ms A Stainthorpe

Auditor

Waters & Atkinson

Chartered Accountants and Statutory Auditors

The Old Court House

Clark Street

Morecambe

Lancashire

LA4 5HR

Bankers

National Westminster Bank Plc

68 Church Street

Lancaster

Lancashire



Trust and Foundation grants received in 2017

Grant funders include:

Galbraith Trust

YWCA

Walney Extension Fund

Will Charitable Foundation

Elizabeth and Richard Wilson Foundation

Sir John Fisher

Nationwide

Children in Need

Big Lottery – Awards for All

Frieda Scott Foundation

Community Foundation of Cumbria


Acknowledgements

The Board of Trustees wishes to acknowledge the following for their outstanding support of CancerCare during the past year:

Our Patron, President and Vice-President

Our Trustee Board and advisors

Our Volunteers

Our individual donors and fundraisers

Friends of CancerCare

Morecambe Bay Clinical Commissioning Group

South Lakes Clinical Commissioning Group

The Rosemere Cancer Foundation (Preston)

Ambleside Drop In group

Kendal Drop In group

Lancaster Drop In group

Members of the all the Cancer Support Groups who meet in Lancaster, Kendal and Barrow in Furness

Phoenix Group

Our Corporate Supporters:

Lakeland UK

Mitchell’s Of Lancaster

Marks and Spencer

Dennison (Trailers)

James Cropper PLC

FGH Security

Booker Cash and Carry

Oglethorpe Sturton and Gillibrand LLP

Wright and Lord Solicitors

Quite Simply French

Oakmere Homes

Bay Radio

GF Property Sales

Boho Group

EDF

Moore and Smalley Charter Accountants

SCS Logistics Ltd

BSG Solicitors

Barclays Bank

Sanlam Private Investments

3-1-5 Health Club

Pizza Margherita

The Wheatsheaf Inn

Westgate Tyres

Lanes Vets Group

Todds in Kendal

Castle Green Hotel

Baines Wilson LLP

Kantar UK Royal Mail

Reid Hamilton and Co Ltd

Bentham Auction Mart

Heart of the Lakes

St Nicholas’ Arcades

SSP Ltd Group

T K Maxx

Kammac PLC

Off The Map Events

Gates Travel

Advent International PLC

Frazer Radcliffe

Stewart Richardson Electrical

ASDA Lancaster

Lancaster Guardian

BadAss Mucker

The estates of the following:

Constance Rosemary Winn

David John Holman

Kenneth Harrison

Mrs Barbara Smith

Penelope Ann Scholes

Malcolm Robertshaw

Oswald Humprey Parker

Pat Taylor

Patricia Gordon


Notes

CancerCareCharity

@CancerCareLocal

CancerCareCharity



HEAD OFFICE Slynedales, Slyne Road, Lancaster, Lancashire, LA2 6ST, 01524 381 820

The Lakes Centre, Blackhall Road, Kendal, Cumbria, LA9 4BT, 01539 728 628

Furness Centre, Trinity Church, Warwick Street, Barrow, Cumbria, LA14 5HT, 01229 836 926

Email: [email protected] Web: www.cancercare.org.uk Registered Charity Number: 1120048

CancerCare is a unique, independent charity dedicated to helping local families and individuals affected by the impact of cancer and other life-limiting conditions living in North Lancashire and South Cumbria

Our mission is to ensure that local people of all ages can access and receive free professional help and support when they need it most

CancerCare North Lancashire and South Cumbria Annual Report · those battling cancer. The group has...

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