Connecting our global organizationCEO Communiqué

August 2013

• Crawford responded to Typhoon Soulik in Taiwan• Crawford appointed to handle flood claims in

India• Four adjusters join Singapore team• Participated in 2nd Annual Hospitality & Leisure Seminar hosted by Willis in both Hong Kong and Macau• Allianz awards one year extension with 2 year

option period to Crawford Australia• Ian Muress led series of regional

meetings focused on compliance & governance

Asia-Pacific

• New Netherlands website, in Dutch and English, has been launched• German floods - 1,000 claims handled and positive feedback received from clients• Crawford G9 meeting held in Dusseldorf focused on talent management and

compliance & governance• Romanian Associate develops

hub for all Balkan countries

CEMEA

• Scott Friedman, assistant director, Bankruptcy, was featured in

Dow Jones• Karen Shaer, SVP & general counsel, was featured in Newsday• Two new senior consultants have

joined GCG’s team - Brooke Hodge, based in Los Angeles and Rick

Barreca, based in NYC.

GCG

• Key wins: Kraft Foods, 99 Cent Only Stores (liability portion added), Ecolab/Champion

• FCM wins with focus on wealth management sector: Southwest Bank, Coral Gables Trust,

Independent Trust Company of America, Delaware Trust & PNC Bank• RiskTech 1.3 first batch conversion successfully launched the weekend of July 20, to replace legacy claim intake, claim administration, financial and

reporting system• New Business Director Janet Honeycutt

appointed to Virginia Alzheimer’s Disease & Related Disorders

Commission

Broadspire

• Jacob “Jake” Laudenslager joins as VP of Property & Catastrophe Services• Significant deployment of CAT adjusters were

sent to assist our Canadian business• Assurant Pilot taking place in NE Region• New Service Center Manager appointments at NY (Lou Kazman) and South Florida (Chris Riggs)• Contractor Connection continues to grow in

the insurance and consumer markets and had record assignments

in July.

U.S. P & C

• Eduardo Kimsi has been named CEO for Latin America• Marsh USA, broker for Diageo Rum Distillery appointed Crawford V.I.

Inc to adjust its liability claims in the Virgin Islands

Latin America

• GTS team in Quebec engaged by AIG to respond to tragic train derailment in

Lac Megantic which resulted in 47 deaths• Canadian and U.S. CAT Teams respond to provide the largest CAT deployment in Canadian history in response to mass flooding in the Greater Toronto Area• July was the busiest month in

Canadian history for claims received

Canada

• Broadspire Rehabilitation is a finalist at this year’s

Rehabilitation First Awards in London• Crawford wins new subsidence account• Aged cell phone and laptop

replacement program in hand

U.K.

• Jennifer Northenor joins GCBD as VP - Product Implementation to lead our innovation efforts• Miller Heiman Sales Transformation leadership workshops will be conducted during the week of August 26 in Atlanta and September 9 in London• Congratulations to our top sales professionals

for the first half of 2013: Bill Schmidt - Broadspire and Benedict Burke -

Global Markets

Global Client and Business

Development (GCBD)

• Crawford appointed to major Comm Tech client, PCCW, domiciled in HK and part of growing

strategic alliance with JLT Speciality Ltd• HSBC global TPA and adjusting program now being rolled out to 68 different countries• Working on the final contract wording and pricing for the new Munich Re panel appointment• Ford Europe win for claims handling in 5 countries• Working with RSG on 2 global RMIS

opportunities for MasterCard and IHG (Intercontinental Hotels Group)

Global Markets

• Q2 financial results released; net income increased 63%, operating earnings increased 27%• Board update: Jenner Wood has retired after 16 years

and Roger Day was appointed on July 29• Introduced a new global offering, Crawford Specialty Markets, aimed to align with the needs of the Lloyd’s and London Market• CAT Connection, a new proprietary technological initiative, was instrumental in expediting claims set-

up during the record rainfall and flooding in Canada• Crawford Educational Services launched

an online learning center for industry association IAIP

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