2007/2008 Annual Review

Sharpening our focus: SIX PRIORITIES GUIDE ITAC’S AGENDA

tThe world of information and communications technology is complex, vast and dynamic.

Change happens, quite literally, at the speed of light. Today’s must-have device is

tomorrow’s old news. For many of us who have built our careers in ICT, this volatility is

intoxicating and a key reason why we’d never want to work anywhere else.

In a kaleidoscopic environment like ours, it’s all too easy to get distracted and lose

focus. And when the world of technology intersects with the world of public policy, as

it does for ITAC, choosing the right priorities for action can be challenging indeed.

In meeting this challenge, deciding what you will not do is every bit as important as

determining what you will do.

Over the past few months, the ITAC Board of Directors and its Executive Committee

have worked hard to sharpen the strategic focus of our association. We have vigorously

examined ITAC’s activities and called for a concentrated emphasis on six priorities.

These are:

1. COMPETITIVENESS Improving global competitiveness of our industry and the

Canadian economy;

2. ICT ADOPTION Accelerating the adoption of productivity-enhancing ICT tools in all

economic endeavours;

3. PUBLIC SECTOR PROCUREMENT Ensuring a fair and appropriate public sector

procurement regime;

4. eHEALTH Improving the Canadian healthcare system through the more widespread use

of ehealth solutions;

5. SMART REGULATION Ensuring a sound regulatory regime appropriate for growth

of Canadian knowledge-based businesses; and

6. TALENT Improving the vital supply of talented, highly skilled individuals necessary

for the industry’s continuous growth and capacity to innovate.

This sharper strategic focus also requires a more disciplined approach to how we set

objectives and how we measure our success. Finding the right metrics for an

organization such as ITAC is still a work in progress. But by the more common measures

of financial performance, member satisfaction and growth, I am pleased to report

that the organization is sound, vigorously expanding the value of its offerings to

members while continuing to play an influential role in the formation of economic policy.

THE PAGES THAT FOLLOW OUTLINE OUR WORK IN THE SIX PRIORITY AREAS.

DAVID MacDONALD, ITAC CHAIR 2007/2008

This sharper strategic focapproach to setting objec‘‘

SETTING PRIORITIES FOR CANADIAN ICT:

us requires a more disciplinedtives and measuring success

GOVERNMENTS AT ALL JURISDICTIONALlevels are among the most important

customers information and communications

technology companies have. The value of

the public sector market alone — well

above $7 billion in Canada — would be

sufficient to make them so. But beyond

this purchasing power, governments are

also prized in their role as “model users”

of technology, inspiring other players in

the economy to make similar investments

and serving as important reference clients

for Canadian exporters seeking new

markets abroad. These two qualities

combine to make public sector procurement

a key priority for our industry. Keeping

the public sector business environment

fair, innovative and value-driven engages

a great deal of ITAC staff and volunteer

resources.

The Public Sector Business

Committee focuses on issues in Federal

Government procurement. This committee

is chaired by Louis Savoie of Bell Canada,

who led his group to establish two key

priorities. The first was to actively cham-

pion the idea of back office transformation

among Federal Government clients. A

team, led by Mike McFaul of Deloitte and

Graeme Gordon of Accenture, developed

key messages about business transforma-

tion and delivered them to key decision

makers at the political and staff level

in government.

The second priority was terms and

conditions (T&Cs) in contracts with the

Federal Government. T&Cs are a perennial

issue, in fact, as changes to terms and

conditions can have long-term implications

for fair commerce between the industry

and its clients. For example, in recent

months there has been active discussion

around the use of a Most Favoured

Customer clause, which we believe is a

regressive step in procurement. Ralph

Chapman of IBM leads the working group

on Terms and Conditions.

ITAC’s Public Sector Business

Committee also serves as a sounding

board for new government initiatives in

procurement. For example, ITAC responded

to the request for information on a Code

of Conduct for procurement. Our industry

felt that the draft code attempted to shift

responsibility for the conduct of govern-

ment employees from the government to

the contractor. And although we expressed

our views vigorously, the government, to

our disappointment, proclaimed the draft

code almost as written. ITAC has also been

called to provide input on the General

Conditions of Software Licensing and

Maintenance. While some of our sugges-

tions were accepted in this process,

considerable effort will be required to

ensure that ICT vendors can effectively sell

to government under the new General

Conditions.

ITAC placed a great deal of emphasis

on its work with the Ontario Government in

the past year. The association successfully

completed negotiations to improve

contracting terms and conditions, work

that will significantly improve the conduct

of commerce with the Ontario Government.

ITAC also conducted executive-level

discussions on electronic procurement and

on broadband deployment. ITAC in

Ontario’s Chair, Craig Sisson of Microsoft

Canada, addressed the Digital Ontario

Symposium, which explored obstacles

preventing full access to broadband service

for all Ontario citizens. In the last Ontario

Government budget, $30 million was

earmarked for broadband.

In Ontario, ITAC’s Public Sector

Business Committee is chaired by Wayne

Wood of Oracle Canada. The committee, in

particular, concerned itself with proposed

changes to Ontario’s Vendor of Record

program.

Municipal governments buy ICT goods

and services, too. ITAC worked with key

municipalities in the Greater Toronto Area

during 2007 and 2008 to make municipal

procurement more effective. With strong

leadership from Jay Safer of IBM, Mike

Fekete of Oslers on behalf of Microsoft,

Ingmar Borgers of Oracle, and Sanjay Kutty

of Bell, ITAC was able to communicate key

information accepted by the municipalities

involved. They seemed to understand that

it is best to have commercially accepted

terms and conditions for Commercial Off

the Shelf (COTS) products and that there

is little merit in trying to change the

suppliers’ basic terms for these low-risk

products. •

WORKING WITH GOVERNMENTSPublic sector procurement, vital to the well-being of our member companies, is an ongoing priority

’’

P U B L I C S E C T O R P R O C U R E M E N T

THE GLOBAL COMPETITIVENESS OF THECanadian ICT industry is more than a priority

for ITAC, it is the association’s raison d’être.

All our other priorities support this central

imperative — to ensure that Canada’s

contributions to innovation and excellence in

ICT find their place in the global market. This

requires attention to all of the factors that

can support or hinder our industry’s growth.

These factors include ensuring that Canada’s

tax structure supports competitiveness,

that we have a strong and competitively

differentiated talent pool, that the rules

governing Canadian business are thoughtfully

designed and don’t impede success, that

Canada be a leading nation in its adoption

of technology and that our enterprises have

the capital resources they need to thrive.

This mandate requires a great deal of

attention. ITAC’s Global competitiveness

Committee provides the primary oversight

of these issues. The committee is chaired

by Peter Carbone, our Vice-Chair and

Vice President, Service Oriented Architecture,

CTO Office at Nortel. Peter’s group has been

focused on establishing the key indicators to

measure the factors — such as support for

research and development, talent, ICT

adoption and capital availability — that lead

to global competitiveness. The committee,

working closely with Industry Canada,

has identified the baseline metrics and

determined how to capture them. The next

phase of the committee’s work will be

to identify the activities and programs to

improve these metrics.

Meanwhile, careful attention to the

overall tax climate continues with the

engagement of ITAC’s Tax and Finance Forum,

chaired by Karen Wensley of Ernst & Young.

Improving the structure and the administra-

tion of Canada’s pre-eminent tax instrument

for fostering R&D investment has been a

long-standing objective of ITAC. A full review

of the Scientific Research and Experimental

Development program was conducted in

2007, and ITAC participated actively in those

consultations. While the changes to the

program announced in the February 2008

Budget were disappointingly small, ITAC was

encouraged by a well-articulated commitment

to improve the administration of SR&ED. The

Tax and Finance Forum is currently at work

on creating a more productive dialogue

between the users and administrators of this

important program.

Besides SR&ED, other tax measures

occupy the Tax and Finance Forum. Our

industry has advocated changes to personal

income tax structures to better reflect the

value and increasing importance of knowledge

work in our economy. And we are champions

of provincial sales tax harmonization, as well

as specific reforms to the application of

sales tax on ICTs.

Building a competitive industry means

ensuring that specific sectors such as

microelectronics and telecom are strong.

Through 2007, ITAC’s microelectronics

members contributed to a major consultation

with the Ontario Government on the future

of the industry in the province. Our report

contained recommendations for assistance

with the creation of new clusters of activity

around broadband technology and audio-

visual technology. ITAC’s Strategic

Microelectronics Council, under the leader-

ship of David Lynch of Sigma Designs, is

exploring ways that new government

programs such as the Next Generation of

Jobs Fund can advance this objective. The

microelectronics council also ran an active

program of “best practice” forums throughout

the past year and produced two conferences,

including a joint conference with GSA

conducted in Bromont, Québec.

The wider ICT community was also

engaged throughout the past year in a series

of roundtable consultations led by the

Honourable Sandra Pupatello, Minister of

Economic Development and Trade. With ICT

situated as the third-largest segment in

the Ontario economy, her objective was to

work with industry to foster growth. The

roundtables focused on innovation, talent,

productivity and procurement, and engaged

a broad spectrum of industry leadership. The

work of this roundtable was reflected in many

of the elements of the 2008 Ontario Budget

and has helped to build a much stronger

dialogue between our industry and Ministries

such as Education, Research and Innovation,

Training, Colleges and Universities, Health

and Management Board Secretariat, as well

as MEDT.

Global competitiveness also demands

the creation of robust ICT ventures that can

grow to a size substantial enough to lead

global competitors. ITAC has launched two

initiatives to address enterprise formation.

The first is the Small and Medium Business

Steering Committee, which convenes small

and medium-sized ICT business owners to

address a number of issues ranging from

governance to sales and marketing. This

group is led by Dan Mothersill of the National

Angel Organization.

Chair David MacDonald of Softchoice, in

association with Jeffrey Crelinsten of Re$earch

Money, led the creation in May of an ITAC

forum on Canada’s entrepreneurial capacity.

The conference featured observations and

recommendations from entrepreneurs such as

Terry Matthews of Mitel and Antoine Paquin

of Rho Ventures as well as many other

entrepreneurs and business leaders from the

ITAC community. The conference explored

ways to create better measures for fostering

entrepreneurship and building more and

stronger tech ventures.

Advocating for a globally competitive

industry and a globally competitive nation

requires persistent discourse with govern-

ment. ITAC maintains an active government

relations program to do this. In addition to

issue-specific consultations with key Ministers

and their staffs, we operate ICT Caucuses,

providing regular briefings on technology to

Members of Parliament. We also engage

leaders in government in regular formal and

informal discussions on public policy with

our members. In 2007-08, Ministers such as

the Honourable Gordon O’Connor, Minister

of National Revenue, the Honourable Jim

Prentice, Minister of Industry, the Honourable

Diane Finley, Minister of Citizenship and

Immigration and Ontario’s Minister of

Research and Innovation, the Honourable

John Wilkinson, participated in our

discussions. •

The competitive

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Can Canada’s ICT industry be a genuine player

in the global market? Yes, but only if w

e exercise

continuous diligence on many fronts

edge The competitiveness of Canadian ICT depends

upon a number of factors, including a rich talent

pool of entrepreneurs and C-suite executives, to

build tech ventures of substantial size. This

issue was the focus of a conference that ITAC

helped produce in May. At one of the sessions, a

group of expatriate entrepreneurs explained why

they left Canada (and how they can continue to

be of use to the Canadian tech community)

C O M P E T I T I V E N E S S

The talent crisisITAC addresses

a key challenge to the ICT industry:

a growing shortage of skilled workers

The ICTC (Information and Communications Technology Council — the sectoral council responsible

T A L E N T

for the health of the ICT industry’s

labour market) forecasts 89,000

unfilled positions over the next five

years in the Canadian ICT industry.

This is the result of a “perfect storm”

of unprecedented baby-boomer

retirements, robust ICT sectoral growth

and declining university enrolments

in core disciplines such as engineer-

ing and computer science.

As a knowledge-based industry,

ICT depends upon a strong supply of

highly skilled people to operate our

R&D facilities, our manufacturing

plants, our sales forces and our head

offices. Quite simply, we cannot

grow and succeed without a strong

supply of smart people.

The talent shortage is so

pressing a problem that the ITAC

Board decided to establish a Talent

Committee to develop a strategy to

mitigate the effects of and overcome

this problem. Bob Crow, Vice-President,

Industry, Government and University

Affairs, Research In Motion Limited,

chairs this committee. Elements

of the strategy include working

collaboratively with educators to

promote student interest in science,

math and technology among

students; creating an inventory of

science programs; working closely

with universities to evolve a multi-

disciplinary approach to technology

education; working with governments

and other stakeholders to accelerate

the attraction and integration of

highly qualified immigrants;

improving and expanding co-op

education; and changing the

perception among students, educators

and others of ICT jobs. The committee

is currently working closely with

government stakeholders in the

province of Ontario. The expectation

is that strategies used in Ontario

will be readily adaptable to other

jurisdictions.

One means of ensuring that we

effectively manage the talent pool

that we do have is by sharing best

practices among human resource

professionals. The Human Resources

Forum of ITAC addresses this need.

Co-chaired by Nadia Cerisano,

Manager, Compensation at Xerox

Canada and Sheryl Helsdon-Baker,

HR Senior Manager, Oracle Canada,

the forum meets seven times a year

to compare notes on topics such

as succession planning, recruiting,

employee wellness and change

management. Compensating ICT

employees appropriately is another

means of fostering a healthy talent

pool. ITAC, in association with Mercer,

conducts an annual compensation

study to provide the industry with

fresh intelligence on compensation

levels and trends.

Diversity in the workplace will

also strengthen the talent pool. The

underrepresentation of some groups

— for example, women and members

of First Nations communities — is

problematic. ITAC has struck a close

association with Canadian Women in

Communications to offer CWC career

development programs for women in

ICT. These include networking events

in local CWC chapters, mentoring

programs, career accelerator

programs, coaching and CWC’s annual

awards program. CWC Trailblazer of

2007 was Julia Elvidge, President

of Chipworks and a member of the

ITAC Board of Directors. •

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Sacha Noukhovitch has a frontline perspective

on the future of the ICT industry. Sacha is a

teacher at Northview Heights Secondary School

in Toronto and an enthusiastic participant in the

Focus on Information Technology (FIT) Program.

FIT, operated by our industry’s sectoral council,

ICTC, aims to inspire greater student interest

in computer technology and accelerates the

acceptance of student participants into

post-secondary programs

ITAC believes that the Canadian healthcare system should be a world-leading user of

ICT and should be aiming to achieve superior patient outcomes and cost-effective-

ness, as well as position itself as an industry leader in fostering the development of

a world-leading health ICT industry.

With that in mind, ITAC has built an experienced team designed to lead industry

participation in the health sector. The addition of a President of CHITTA, the health

division of ITAC, supported by an Executive Director and a Vice-President of Standards

and Interoperability, ensures that ITAC has the infrastructure in place nationally to

accomplish its goal of ensuring that all Canadians have access to a state-of-the art

healthcare system.

Some of the key highlights this year included:

• Engaging the Ontario Ministry of Health and Long-Term Care on a series of

consultation events, including quarterly breakfast meetings with Gail Paech, the

Assistant Deputy Minister at the Ministry of Health and Long-Term Care.

• The commitment to the Standards and Interoperability Committee. With its broad

representation from the vendor community, the committee’s primary focus is on

overcoming the challenges associated with adoption of pan-Canadian Electronic

Health Record (EHR) standards.

• The formation of a joint task force with Canada Health Infoway and the Association

of Health Technologies Industry to develop and promote an industry strategy for

standards adoption.

• Collaborating with COACH, Canada’s Health Informatics Association, and the

Canadian Health Information Management Association to address the problem of

human resource capacity building in the health ICT sector.

• Successfully hosting a number of key industry events designed to recognize

excellence and bring buyers and sellers together, including: the Canadian Health

Informatics Awards, the Canadian Reception at the Healthcare Information &

Management System Society and the annual e-Health Blues Night. •

THE BEST MEDICINEOur health industry team is working to ensure that all Canadians have access to a state-of-the-arthealthcare system

e H E A L T H

Even the most freely competitive pursuit

requires rules of engagement. Like most

business organizations, ITAC favours a

light-handed approach to regulation. But

representing an innovation-driven industry

also demands more than forbearance from

our regulatory regime. ITAC recognizes that

Canada needs a regulatory and legislative

philosophy that grasps the new realities of

an increasingly digital and increasingly

global marketplace. We believe Canadian

laws should reflect the dynamic pace of

change in knowledge-based industries.

We also believe they should reflect our

historic situation at the leading edge of a

technological revolution. This requires

regulation that builds confidence among

customers, delivers value and fosters new

forms of high-value commerce. In short,

Canada requires a regulatory regime that

is smart.

Users of the evolving electronic path-

ways of commerce and communications

need the assurance that the contributions

that new digital tools make to modern life do

nothing to jeopardize privacy and security.

ITAC has been an active participant in the

creation of Canada’s laws regarding

protection of privacy in the digital world

through our contributions and suggestions

regarding the formulation of the Personal

Information Protection and Electronic

Documents Act (PIPEDA). ITAC believes that

PIPEDA is an excellent instrument for

safeguarding the privacy of Canadians. But

recently the question of how to notify

customers of a privacy breach has emerged.

ITAC worked closely with the Privacy

Commissioner to develop breach notification

guidelines for Canadian organizations.

The guidelines provided a necessary and

appropriate approach to managing potential

harm to Canadians. The guidelines will

be included in imminent amendments to

PIPEDA.

Unfortunately, fraud is a factor in on-line

commerce just as it is in over-the-counter

transactions and new forms of this practice

emerge on a regular basis. Pretexting, which

is the act of creating a false scenario to per-

suade someone to release information or

perform an action that might leave them

vulnerable to theft or a privacy breach, is one

form of on-line fraud becoming increasingly

common. James Rajotte, MP, introduced a

private members’ bill in the House of

Commons this year to amend the Criminal

Code to address identity theft through

pretexting. ITAC supports Mr. Rajotte’s bill.

We believe impersonation to obtain personal

information should be an offence in itself

and that a criminal code amendment would

help to strengthen user confidence in

on-line services.

Canada has long enjoyed a leadership

position in electronic communication and

commerce. We were early adopters of

broadband technology and, for a while, we

boasted one of the highest rates of connect-

edness in the world. In 2007, a Roundtable

was created to explore Canada’s place in

the Internet. ITAC provided input to these

discussions, urging Canadian policymakers

to help regain Canada’s leadership position

by getting the environment right for

investment and innovation and by strength-

ening constructive policy cooperation

between government and the private sector.

In June, a Canadian delegation went to Seoul,

Korea for OECD discussions on the Internet

Economy. Bernard Courtois, President

and CEO, represented our industry in

that discussion.

Maintaining a robust and safe Internet

continues to be a priority for ITAC. Recogniz-

ing that the security of children on the web is

a fundamental responsibility for all who

value the Internet, ITAC has become active in

KINSA (Kids’ Internet Safety Alliance) with

Bernard Courtois serving as a board member.

We have also devoted considerable

attention to the creation of an industry

perspective on the volatile issue of net

neutrality. ITAC has proposed that the cen-

trality of a positive user experience must be

the guiding principal in our policies relating

to Internet traffic management. •

Getting smartCanada deserves a regulatory regime that will help foster the growth of knowledge-based businesses

The rules that govern business behaviour, from the obligation to protect privacy

to export controls, need to be clear, fair and competitive in order to ensure that

Canadian tech firms such as Macadamian Software Engineering prosper

S M A R T R E G U L A T I O N

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We continue our quest to accelerate the adoption of ICT tools in all economic endeavours, particularly

among small and mid-sized organizations

fFOR MORE THAN A DECADE, ITAC HAS ADVANCED ACCEPTANCE OF THE IDEA

that the widespread adoption and innovative use of technology accelerates a nation’s

productivity. Over that period, we have produced numerous white papers and studies

drawing attention to Canada’s relatively laggard adoption in some key sectors of the

economy. We have been particularly concerned about the under-use of information

technology among small and medium-sized businesses (SMBs). SMBs are a

proportionately larger and more important sector in Canada than in other nations,

so it’s important to ensure that they are as efficient and productive as possible. As

Prime Minister Harper noted in May of 2007 when he launched his Government’s

Science and Technology Strategy, “. . . no country can remain prosperous and healthy

without reinvesting a substantial portion of its wealth in science and technology,

[which] fuels innovation, good jobs and rising living standards.”

Political leaders no longer need persuading about the positive economic

impacts of technology. And research conducted for ITAC shows that even those

businesses that under-utilize ICT understand that it could improve their productivity.

The challenge for our industry is to work more with them to help them balance

the need for ICT investment with all the other business priorities that drive their

daily activities.

ITAC’s ICT Value Committee marshals our industry’s efforts to promote the

benefits of ICT use to public policy makers and to customers. For the past year, the

focus of this work has been direct communication with small and medium-sized

businesses. And through a good relationship with Canadian Manufacturers and

Exporters (CME), we have worked on measures to reach smaller Canadian

manufacturers. Tom Turchet of IBM leads this initiative. It has involved the collection

of case studies highlighting the success manufacturers and others have had in

their use of ICTs. In November Tom and Doug Cooper of Intel delivered a tutorial

webcast along with Jayson Myers, the President and CEO of CME, for small and

medium-sized manufacturers.

ICT adoption was also an important focus of our roundtable discussions with

the Ontario Government. They endorsed the need for more activism on this issue by

establishing a multi-million-dollar budget for ITAC to work further with Canadian

Manufacturers and Exporters to accelerate ICT adoption in the province’s vital

manufacturing sector. •

ITAC is committed to delivering the message about the productivity-enhancing impact of

ICT tools and services to government and to policymakers. Fortunately, many leaders in the

Canadian economy require no persuasion. Hao Tien of Toyota Canada is an excellent example.

He is the architect of “Customer One,” Toyota’s customer satisfaction initiative, which received

the Canadian Information Productivity Diamond Award in 2007

Drivingproductivity

I C T A D O P T I O N

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TERRY ANSARIVice President, Business Solutions Group,Cisco Systems Canada Co.

FRÉDÉRIC BOULANGERPresident,Macadamian Software Engineering

JOHN BROEREChief Operating Officer,Sierra Systems Group Inc.

ANDY CANHAMPresident,Sun Microsystems of Canada

ITAC DIRECTORS

HENK DYKHUIZENVice President, Government, Education & Health Care, Oracle Corporation Canada Inc.

PHIL EISLERCorporate Vice President & General Manager, AMD Canada

JULIA ELVIDGEPresident,Chipworks Inc.

MARC FILIONExecutive Vice President, Sales & Marketing, HealthClaims Management, Emergis

YVES MAYRANDVice-President, Corporate Affairs,Cogeco Cable Inc.

KATIE McAULIFFPresident,Novell Canada, Ltd.

MICHAEL MURPHYVice President & General Manager, Canada, Symantec (Canada) Corp.

MARTINE NORMANDVice President, Human Resources, Communications &Corporate Affairs, Xerox Canada Inc.

DAVID TICOLLCEO,Convergent Strategies

TOM TURCHETVice President, Software, General Business, IBM Americas, IBM Canada Ltd.

ROBERT WATSONPresident & CEO,Sasktel

DAVE WATTLING *Managing Partner, Courtyard-Group,CHITTA Chair

ITAC EXECUTIVE

DAVID MacDONALDChairPresident & CEO, Softchoice Corporation

ROBERT COURTEAUVice-ChairPresident & Managing Director,SAP Canada Inc.

PETER CARBONEVice-ChairVice President, Service Oriented Architecture, CTO Office, Nortel

YVES MILLETTETreasurerPresident & CEO, Intuit Canada, Ltd.

DOUG COOPER *Immediate Past Chair, ITACCountry Manager, Intel of Canada Ltd.

2007/2008 BOARD OF DIRECTORS

ADAM CHOWANIEC *Chairman of the Board, Tundra SemiconductorPast Chair, ITAC

PAUL COOPERVice President & General Manager, Relationship Sales,Dell Canada

ROBERT CROWVice President, Industry, Government & University Affairs,Research In Motion Ltd.

NICHOLAS DEEBLEDirector, Canada North Central,Cadence Design Systems

BRIAN DOODYChief Operating Officer,DALSA Inc.

FRANZ FINKPresident and CEO,Gennum Corporation

LAWSON HUNTERExecutive Vice President & Chief Corporate Officer,BCE Inc.

AL HURDVice President, Public Sector & Health Care,EDS Canada Inc.

BOB LEECHPartner,Deloitte

VITO MABRUCCOManaging Director,IDC Canada

BRIAN O’HIGGINSChief Technology Officer,Third Brigade Inc.

DAVID RATHBUNPresident,xwave

MICHAEL SANGSTERVice President, Government Relations, TELUS

CRAIG SISSON *Chair,Ontario Board of ITAC

PHIL SORGENPresident,Microsoft Canada Co.

CHARLIE WHELANPresident,CSC Computer Sciences Corp.

LINDA WHELANVice President & Country Manager,BEA Systems

RONAN McGRATH *Past Chair, ITAC CIO, Rogers Communications Inc.

PAUL TSAPARIS *Chair, ITAC Board of GovernorsPresident & CEO, Hewlett-Packard (Canada) Co.

BERNARD COURTOIS *President & CEO, Information Technology Association of Canada

* ex-officio

REGULAR MEMBERSAbacus.ca Web Services

ABELSoft Corporation

Abridean Incorporated

ABTS Global LP

Accenture Business Services for Utilities

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ACI Worldwide Inc.

Acorn Partners

ACS Government Solutions Canada Inc.

Adjuvant Informatics Corp.

Adlib Software

Advanced Micro Devices, Inc.

AGFA Healthcare

Agilent Technologies Canada Inc.

Aizan Technologies Inc.

Aliant Inc.

Aliant Telecom

Alleyne Inc.

Alphaglobal — IT Inc.

Alternative Media Initiative Inc.

AMCC Canada

Amika Mobile

Anyware Group

Aon Canada

Applied Technology Solutions Inc. (ATS)

Assurent Secure Technologies

Atria Networks LP (incorporating Telecom Ottawa)

Autodesk Canada

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BC-TIA

BCE Capital Inc.

BCE Elix Inc.

BCE Inc.

BEA Systems

Beacon Partners, Inc.

Bell Business Solutions

Bell Canada

Bell Canada International Inc.

Bell Canada, Bell ICT Solutions

Bell Enterprise

Bell ExpressVU

Bell Globemedia

Bell Mobility Inc.

Bell Nexxia

Bell Nordiq Group Inc.

Bell Security Solutions Inc. (BSSI)

Bell West

bitHeads inc.

Brainhunter Inc.

Bramwell Management Services

Branham Group Inc.

CA Canada

Cadence Design Systems Inc.

Canada China Business Council

CBL Data Recovery Technologies Inc.

CentreCity Software Inc.

Cerner Corporation

CGI Group Inc.

Chartwell Inc.

Cherniak Software

Chipworks Inc.

Cientis Technologies

Cinnabar Networks

Cisco Systems Canada Co.

Clarity.ca Inc.

Clinicare Corporation

Clinicvault Inc.

CM Inc.

Cogeco Cable Inc.

Cognos Inc.

Communitech Technology Association

Computer Sciences Canada Inc.

Connexim Network Management

Consulting Cadre International Inc.

Continuum Solutions

Convergent Strategies

Courtyard Group

Croesus Finansoft

CSI Consulting Inc.

Cyberbahn Inc.

Cyberklix Inc.

DA-Test Inc.

DALSA Inc.

DapaSoft Inc.

Dassault Systemes Inc.

De Lage Landen Financial ServicesCanada Inc.

Dell Canada

Deloitte LLP

Digital Boundary Group

Direct Engagement

DMR (a Fijitsu Company)

Donovan Data Systems Canada Ltd.

Doyletech Corporation

Dynamic Disaster Recovery, Inc.

eBay Canada Limited

Eclipsys Corporation

EDS Advanced Solutions

EDS Canada Inc.

Elliptic Semiconductor

Eloqua Corp.

EMC Corporation of Canada

Emergis Inc.

EMIS Inc.

Empress Software Inc.

Enomaly Inc.

Entry Software Corporation

Eric Moss Consulting

Ericsson Canada Inc.

eSentire, Inc.

ESRI Canada Inc.

Evans Research Corporation

EWA-Canada Ltd.

Exact Software Canada Ltd.

Four Corners Group

Freescale Semiconductor Inc.

Fresco Microchip Inc.

Fujitsu Canada, Inc.

Fujitsu Consulting (Canada) Inc.

Fujitsu Technology Solutions Canada Inc.

Galazar Networks Inc.

GE Healthcare

Gennum Corporation

GeNUIT Inc.

Grant Thornton LLP, Technology Risk Management

Group Telecom, A Bell Canada Division

GS1 Canada

GSI Consulting Services Inc.

Health Information Strategies Inc.

Healthscreen Solutions Incorporated

HelpCaster Technologies Inc.

Hewlett-Packard (Canada) Co.

HInext Inc.

Hollander Glass Canada Inc.

HTN Inc.

htx.ca – The Health Technology Exchange

Hydrogen Creative Inc.

IBM Canada Ltd.

IBM Global Services

IBM Software Group

IC2E International Inc.

ICDL Canada Limited

ID Alarm Inc.

IDC Canada

IDT Canada

Imex Systems Inc.

Impact Group, The

iNET International Inc.

Info-Tech Research Group, Inc.

Information Technology Industry Allianceof Nova Scotia (ITANS)

Information & Communication Technologies Association of Manitoba (ICTAM)

Infosys Technologies Ltd.

Innovapost

Innovatia Inc.

Innovation and Technology Association of P.E.I — (ITAP)

Innusec Inc.

Integration DOLPHIN Inc.

Intel Corporation

Intel of Canada, Ltd.

Intelec Geomatique

Intelliware Development Inc.

Internet Security Systems Canada, Inc.

Intuit Canada, Ltd.

IQ Storage

Jump TV

KDM Analytics

Keane, Inc. (Canada)

Kifinti Solutions Inc.

Knowsys Group Ltd.

Lexmark Canada Inc.

LGS Inc. (Group)

Lotus Development Canada Ltd.

LTRIM Technologies

Macadamian Software Engineering

Marksal Inc.

McKesson Information Solutions Canada Ltd.

McMaster University

MDG Computers Canada Inc.

Med Access Inc.

MED2020 Healthcare Software Inc.

MediSolution Ltd.

MedShare Inc.

Mercury Interactive Canada

Microbridge Technologies Corp.

MicroQuest Inc.

Microsoft Canada Co.

Momentum Healthware

Mosaid Technologies Inc.

MTS Allstream Inc.

M.H. Nusbaum & Associates Ltd.

Navigata Communications Inc.

Neotel International Inc.

Neoteric Technology Limited

Netistix Technologies Corporation

Netrus Inc.

NetSweeper Inc.

Network Design and Analysis Corporation (NDA)

Newfoundland and Labrador Associationof Technology Industries (NATI)

Nightingale Informatix Corp.

Nortel

Northwestel

Nova Marketing Group Inc.

Novell Canada Ltd.

NucleusLab Information Technologies(Canada) Ltd.

Octasic Inc.

Omnitech Labs Inc.

Online Business Systems

OntarioMD

Optimed Software Corporation (A QHR Technologies Company)

Oracle Corporation Canada Inc.

OrbitIQ Inc.

OriginHR (division of Sapphire Canada)

Orion Systems International

Ormed Information Systems Inc.

Osler Systems

P & P Data System Inc.

Paradigm Infotech

Pathway Group

Pixelworks

Platform Computing Inc.

PMC-Sierra Ltd.

Polaris Software Lab Canada Inc.

Practice Solutions Software Inc.

Praxia Information Intelligence

Procura

PROPHIX Software Inc.

Purkinje Inc.

QHR Technologies Inc.

QuadraMed Corporation

R3D Consulting

Research In Motion Ltd.

Réseau inter logiQ Network

RFID Canada

RightNow Technologies

Rogers Business Solutions

Rogers Cable Communications Inc.

Rogers Communications Inc.

Rogers Media Inc.

Rogers Shared Services

Rogers Telecom Inc.

Rogers Wireless Inc.

RPGTI

RSA Security Inc.

S5 Systems

Salumatics

SAP Canada Inc.

SAS Institute (Canada) Inc.

SaskTel

SecuritySage Overdrive Inc.

SecurTek Monitoring Solutions Inc.

Semiconductor Insights Inc.

Sentillion

Sequentia Communications

Siemens IT Solutions and Services Inc.(Canada)

Siemens Medical

Sierra Systems Group Inc.

Sigma Designs

Silicon Optix Inc.

SIMMS

SMA

Softchoice Corporation

Solutions in Context

Sophos Inc.

Stars

Strata Health Solutions

Stratavera Partners

Streamlined Management Group

Summerhill Venture Partners

Sun Microsystems of Canada Inc.

Symantec (Canada) Corp.

Symbiotic Group

Synopsys, Inc.

T4G Limited

Tandberg Canada Inc.

Tata Consultancy Services

Telecom Ottawa Limited

Telesat Canada

TELoIP Inc.

TELUS

TELUS Business Solutions

TELUS Communications

TELUS Communications Company

Telus Enterprise Solutions

TELUS Information Security Solutions

TELUS Mobility Inc.

TELUS Secure Technologies

TELUS Security Solutions

TeraGo Networks

The Weir Group Inc.

Themis Program Management & Consulting Ltd.

Thindesk Inc.

Thinkage Ltd.

Third Brigade Inc.

TIA Advisory Inc.

TIBCO Canada Inc.

Top Layer Networks, Inc.

Toronto Hydro Telecom

Toronto Region Research Alliance

Trecata Corp.

TRM Technologies, Inc.

Tundra Semiconductor Corporation

Underwriters’ Laboratories of Canada

UNIS LUMIN Inc.

Unisys Canada Inc.

University of Ontario Institute of Technology

Valeurs Mobilieres Desjardins

Valt.X Technologies Inc.

VAULT Solutions Inc.

Vonage Canada

Watchfire

Wi-LAN iNC.

Wolf Medical Systems

workopolis.com

Xenos Group Inc.

Xerox Canada Inc.

XPMsoftware

xwave

YottaYotta, Inc.

Zarlink Semiconductor Inc.

ASSOCIATE MEMBERSAccess Copyright, Canadian Copyright Licensing Agency

Ajilon Consulting

Arun Malhotra & Associates

Bennett Jones LLP

Bereskin & Parr

Blake, Cassels & Graydon LLP

Borden Ladner Gervais LLP

Boyden global executive search

Brock University

Canada’s Technology Triangle Inc.

Canada-India Business Council

Canadian Health Information Management Association

Canadian MedicAlert Foundation

Canadian Pharmacists Association

Canadian Wireless TelecommunicationsAssociation

CANARIE Inc.

Cassels Brock & Blackwell LLP

Centennial College

CFN Consultants

CIPI/ICIP (Canadian Institute for Photonic Innovations)

CMC Microsystems

CSA International

Cushman& Wakefield LePage Ontario

Deeth Williams Wall LLP

Eagle Professional Resources

Employment Solution (The)

Ernst & Young LLP

eTalent Group Inc.

Export Development Canada

Fasken Martineau DuMoulin LLP

Forrester Research Inc.

Fraser Milner Casgrain LLP

Gardiner Roberts LLP

Gowling Lafleur Henderson LLP

High Performance Computing Virtual Lab (HPCVL)

Information and Communications Technology Council (ICTC)

InterComponentWare

IT World Canada

Lang Michener, LLP

Macleod Dixon LLP

McCarthy Tetrault LLP

MEDITECH

Miller Thomson LLP

Milrad Computer Law Offices

National Angel Organization

National Capital Institute of Telecommunications (NCIT)

National Research Council: Institute for Information Technology

Nova Scotia Business Inc.

OACCAC (Ontario Association of Community Care Access Centres)

Ontario Centres of Excellence (OCE)

Ornge

Osler Hoskin & Harcourt, LLP

Ottawa Centre for Research and Innovation (OCRI)

Pivotal Decisions

Planet 4 IT

PPI Consulting Ltd.

PRECARN Incorporated

PricewaterhouseCoopers LLP

Procom

Public Sector Research

Ray & Berndtson / Lovas Stanley

Renewed Computer Technology

RIT Experts

Ryerson University

Sapphire Technologies Canada Ltd.

SeaBoard Group

Sheridan College Institute of Technologyand Advanced Learning

Smart Systems for Health Agency

SolCom Inc.

Stikeman Elliott LLP

St. Lawrence College

University of Calgary, Sport Medicine Centre

University of Waterloo

University of Waterloo – Waterloo Institute for Health Informatics Research

Wilfrid Laurier University

ITAC MEMBERS

Many of our members will tell you that it’s the value of our events, and forums,

that is the “x” factor in our success. Our members tell us that these types of

events provide opportunities for networking with potential partners, buyers,

government officials and peers. A sampling of some of our events shows how

they align with our priorities.

CCIO ROUNDTABLES — In partnership with the Government of Ontario, ITAC

presented a series of roundtable discussions with Ontario Corporate Chief

Information Officer Ron McKerlie. These discussions provided valuable insight into

how the Government of Ontario spends its money. This series of roundtables

supports our procurement priority.

E-HEALTH ARCHITECTURE MEETINGS — As part of ITAC’s health strategy, we have

partnered with the Ministry of Health and Long-Term Care, which is working to

develop an e-health architecture and blueprint designed to assist business

managers and application developers in the planning, design and implementation

of provincial e-health solutions. The e-health architecture meetings support our

priorities of e-health, procurement, and ICT adoption.

PROMOTION OF SME VALUES — With the newly formed SME Committee, ITAC has

strengthened our commitment to the small and medium-sized enterprise, our

largest membership contingent. The SME Committee brings together small and

medium-sized members to focus on designing programs to encourage

entrepreneurial success in Canada. ITAC has also begun offering errors and

omissions insurance and group benefits to better serve this sector. Our work

with SMEs supports our priority of competitiveness.

WITSA — On May 20, 2008 we announced that the World Information Technology

and Services Alliance had awarded ITAC, in partnership with the Palais des congrès

de Montréal, Montréal International and Tourisme Montréal, the 2012, 18th World

Congress on Information Technology. The event will draw 2,500 delegates, including

the world’s top executives in the ICT sector, a key component of the Canadian

economy. Our successful winning bid with WITSA supports our priorities of

competitiveness, ICT adoption and talent.

FOCUS ON EVENTS

Contact us at www.itac.ca, (613) 238-4822 or (905) 602-8345