Canada Border Services Agency Presentation for

The NATO Biometric WorkshopOctober 18-20, 2004

CANPASS Air / NEXUS AirCANPASS Air / NEXUS Air Border clearance in the blink of an eyeBorder clearance in the blink of an eye

Outline

CANPASS Air & NEXUS Air: What are they? Background? When?

Iris Biometric Recognition Technology: Why did we choose it?

CANPASS Air & NEXUS Air: How do they work?

• Application,Enrolment and Kiosk Passage

What are the benefits to members and airports?

An OverviewAn Overview

CANPASS Air & NEXUS Air: What are they?

CANPASS Air and NEXUS Air are voluntary traveller programs designed to streamline the border clearance process for the low-risk segment of the travelling pubic

Members do not need to present themselves to a Customs Inspector. Instead, they use the self-serve kiosk to facilitate their passage.

A North American first for the implementation of the innovative iris recognition technology for border control.

CANPASS Air: BackgroundCANPASS Air: Background Canada Customs has developed the

CANPASS Air program in partnership with Citizenship and Immigration Canada (CIC)

CANPASS Air builds on the success of the 1995 CANPASS Airport pilot project at Vancouver International Airport

CANPASS Air expedites border clearance into Canada for members by using iris recognition biometric technology

NEXUS Air: Background NEXUS Air is being developed by Canada Border

Service Agency (CBSA), and the U.S. Department of Homeland Security, specifically Customs Border Protection (CBP)

NEXUS Air will expedite border clearance between the United States and Canada using iris recognition biometric technology

NEXUS Air is a one-year pilot project which will follow in the footsteps of the CANPASS-Air program

CANPASS Air - TimelineCANPASS Air - Timeline July 2003 – Vancouver International Airport

November 2003 – Halifax International Airport

June 14, 2004 – L.B. Pearson International Airport

Fall 2004 – Montreal, Calgary, and Winnipeg- International Airport

Spring 2005 – Edmonton International Airport

NEXUS Air - TimelineNEXUS Air - Timeline Implementation November 2004 at Vancouver

International Airport

NEXUS Air Pilot project duration one (1) year

Phased implementation at other Canadian international airports based on the success of the pilot phase

The Target AudienceThe Target Audience

Transborder and International Frequent Flyers

Business Class Travellers

Air Flight Crews

CANPASSCANPASS Air & NEXUSAir & NEXUS AirAir How do they work?How do they work?

Voluntary programs

Canadian citizens and permanent residents and U.S. citizens and resident aliens can apply

Applicants must pass a joint Canada-U.S. risk-assessment in order to become a member

Both CANPASS Air and NEXUS Air will use the same enrolment centres in Canada

All members will use the same kiosks for entry into Canada, and NEXUS Air members entering the U.S.will use kiosks located in U.S. Pre-clearance area

Waiting times at busy airports can be avoided

Improves airports’ ability to process increasing passenger volumes

Improves airport ratings by increasing client service

The Benefits…The Benefits…

The BenefitsThe Benefits Members are not required to interact with inspection

officers unless randomly referred for further inspection

Members more likely not to miss connecting flights

Provides travellers with a self-service option

Members under the age of 18 are not required to pay a fee

Our BenefitsOur Benefits Allows us to focus our efforts on potentially higher-

risk (unknown) travellers

Will lighten primary inspection lines allowing us to participate in more secondary examinations and roving positions

Leverages the technology to provide improved customer service, while demonstrating our commitment to modernizing, securing and streamlining the traveller process

Iris Recognition: Why Iris?Iris Recognition: Why Iris?It is considered to be…

accurate

safe

fast

non-invasive

highly secure

The ProcessThe Process

The ProcessThe Process Involes three major steps:

Registration

Risk Assessment

Finalization Enrolment

Registration & Risk AssessmentRegistration & Risk Assessment

Basic flow for Registration & Risk Assessment.

Basic flow for Finalize Enrolment.

Finalize EnrolmentFinalize Enrolment@ the Enrolment Centre@ the Enrolment Centre

Enrolment CentresEnrolment Centres @ @ Airports Airports Staffed by CBSA & CIC

CBP Officers (VIA Only). Equipment Includes:

Super Work Stations equipped with:

Iris digital camera Digital photo camera Document Scanner Card Printer U.S. IDENT (NEXUS)

The KioskThe Kiosk

Iris Camera

TravellersDeclaration

Card

Touch Screen

Receipt Printer

Card Reader

Passage Overview…Passage Overview…

A member is identified at the kiosk using iris recognition. They can either start the process using their membership card (1:1) search or they may select iris,(1: many) search

The member’s identity is confirmed by comparing the iris presented at the kiosk to the template stored in a secure database

Once the active membership status is confirmed by consulting the membership file, a risk assessment is performed automatically

At the kiosk, the member is prompted to answer a series of questions pertaining to the importation of goods

A recommendation for release or referral is generated and coded on a receipt and the member is then directed to the Baggage/exit area

Passage Overview Con’t…Passage Overview Con’t…

Kiosk ReceiptKiosk Receipt

Referral Code

Monies Owed

Member’s NameMember’s ID

Work Location

Time and Date of Passage

Passage…Passage…To Baggage Hall

PIL Booths

CANPASS AirKiosks

SpecialServicesCounter

Coming from plane

To date, the system has failed to enroll 6 adult members due to cataract surgery as well as a handful of children ranging in ages from 18 months to 5 years of age.

Enrolling children is one of our most significant challenges as the child has to remain motionless in front of the camera for a few seconds.

Finalize Enrollment Finalize Enrollment ChallengesChallenges

From an end user’s point of view, we spend allot of time trying to figure out why an iris capture was unsuccessful. It would be helpful to the users to have access to the Iridian codes or a meaningful code displayed that would assist our field staff in determining why an iris capture was unsuccessful.

If we had more information displayed as to the reason for the unsuccessful capture , we could provide better customer service to the traveller.

Enrollment Challenges Con’tEnrollment Challenges Con’t

More research is needed on the development of intelligent camera devices capable of capturing iris-based biometric traits in infants and toddlers.

It is important to note that Iridian is working with us to help resolve these issues of concern.

Plans are underway to start testing the new dual iris Panasonic 300 camera. We hope that this camera may help eliminate some of the enrolment problems mentioned.

Enrollment Challenges Con’tEnrollment Challenges Con’t

Approx. 5000 Active members

<13 years old = 1.36% 13 – 17 years old = 0.63%

> 18 years old = 98.01%

80% Canadian20% American

Membership (CANPASS Air)Membership (CANPASS Air)

When the system was first introduced, we observed that 25% of members had to try more than once to complete an iris capture

Today, that figure has dropped to 10% and we believe that as the traveller becomes more familiar with the technology this number will be reduced even further.

Passage StatisticsPassage Statistics(CANPASS Air)(CANPASS Air)

During initial enrollment we noticed some clients had to cover one eye (dominant eye) to complete the iris capture process. During passage they may encountered trouble because they have forgotten to cover that one eye and the system times out.

Members also forget that they need to present their iris within 6 inches of the kiosk camera.

If the member is tired, their eyelids tend to close slightly and this also affects their iris photo

Passage ChallengesPassage Challenges

If the client is not a frequent user of the system, or if they did not receive training via the demo kiosk, they may time out on the iris capture screen for this purpose only.

Training is the key to a member having a successful passage.

Passage Challenges Con’tPassage Challenges Con’t

QuestionsQuestions

www.cbsa.gc.ca/canpass