Can You Hear Me Now?? Communication skills for professional advancement.

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Can You Hear Me Now?? Communication skills for professional advancement

Transcript of Can You Hear Me Now?? Communication skills for professional advancement.

Page 1: Can You Hear Me Now?? Communication skills for professional advancement.

Can You Hear Me Now??

Communication skills for professional advancement

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The MSP Communication Playground

Credentialing Software

Joint Commission

Physicians

Office StaffNurses

NCQA

Administration

Meetings

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People should HEAR us!

1. Pick any object in this room and write it down.2. I have difficulty communicating with _________.3. This is the situation: ______________________.4. I think it might be because _________________.5. I wish I could ____________________________.

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1. Handle your inner critic

Oh, you are SO not cute!!

Oh, you are SO not cute!!

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Why it works:

1. Often works on a variable ratio reinforcement schedule

2. Positive Reinforcement• Self-worth

3. Negative Reinforcement• Fear of failure

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Howitzer Mantras

1. This is poison. Stop it!2. These are lies.3. Stop this ----!4. Shut up!5. Get off my back!6. Stop this garbage!

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2. Evaluate your assumptions

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Assumptions???

Credentialing Software

Joint Commission

Physicians

Office StaffNurses

NCQA

Administration

Meetings

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3. Articulate with your body

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4. Replace broken words

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To end:

Lessons From Lily

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SPEAKER CONTACT INFORMATION

Tami West◦Morning Sky, LLC◦[email protected]◦Telephone: (615) 497-7714◦Web Site: www.tamiwest.com◦Social Networking:

◦www.facebook.com/TamiWestSeminars◦www. twitter.com/tamiwest

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RESOURCES: TAMI WEST

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