Campus Center Training
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Transcript of Campus Center Training
![Page 1: Campus Center Training](https://reader035.fdocuments.in/reader035/viewer/2022062820/589a14711a28ab2a678b4577/html5/thumbnails/1.jpg)
Campus Center Training
1pm-5pm
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1:00pm - Quick around the room
1:15pm Simon Sinek: Great Leaders Inspire Action
1:35pm Simon Sinek Debrief:
1:40pm-ish Golden Circle *Activity*
2:00pm-ish Campus Center Updates
2:10pm-ish: Customer Service Training Expectations and Employee Recognition *Activity*
2:30pm- FOOD
2:45pm - Procedures Regarding Continual Training
3:00 pm- 4:00pm Breakout Sessions
4:00pm-4:15pm Short break/Gather back together in MPR
4:15pm - ECPD walk through for emergency procedures
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Welcome Back!
• How many semesters have you been with us? • What did you do over the summer?• Yes we actually care.• What are you looking forward to in the next year?
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How Great Leaders Inspire Action
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“People don’t buy what you do they buy why you do it.”
“If you don’t know why you do what you do, why will anyone else want to be a part of what you do? The goal is not to hire people who need a job it is to hire people who believe what you believe”
“If you hire people to do a job they will work for your money. If you hire people and they believe what you believe, then they work with blood sweat and tears.”
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All Staff Updates• Update Contact List• Charging Stations• Shirts and Jackets!• Info Survey for Fall 2015• Updates to L1• Position Descriptions Updates
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Updated Job Descriptions
Cabaret Tech:https://drive.google.com/open?id=0B4AhfSlxAmbdQzBNeU9oR2ZGX3M
Operations Assistant:https://drive.google.com/open?id=0B4AhfSlxAmbdRS00dFVSN2w3ZUk
Cabaret Coordinator: https://drive.google.com/open?id=0B4AhfSlxAmbdYXU2MjlaS0ZfTGM
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Setting Expectations
• Above and Beyond IS the expectation• Proactive rather than Reactive• Have higher expectations for yourself
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Customer Service• Clear Communication• Positive Language• CARP•Control•Acknowledge•Refocus•Problem Solve• Encourage Unique Opportunities
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“We like to think of ourselves as a Customer Service company that happens to fly airplanes.”
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Southwest Airlines “We’re All in This Together
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• Stay Calm• Stay Positive• Create Stories
Customer Service: To Review…
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Employee Recognition
• Employees of the year will continue• New recognition program TBA soon• To kick start the year: What you don’t know
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What you don’t know!(ACTIVITY)
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Breakout Sessions!
Cab Staff: Kieran/DeanOps Staff: Jarrod and Mike