Camden CountyTravel Management Coordination Center

Project Update

Camden County WIB Board Meeting – March 26, 2008

United We Ride/Mobility Services for All Americans Joint Demonstration

One of 8 demo sites

System planning and design (Phase 1): March ‘07- June ‘08

Replicable, scalable model

Two or 3 sites will be selected Fall ‘08 for system deployment and evaluation (Phase 2) funding

“ITS technologies provide the means to enable service coordination

and create a one-stop, customer-based travel reservation,

information, and trip planning service for human service

transportation.”

State Governors&

Cabinet Secretaries

FederalAgencies

&Grant

$

Education

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Centers forIndependent Living

DisabilityRehab andResearchRehabilitation

ServicesAdministration

Office of SpecialEducation Programs

Substance AbuseMental Health

TemporaryAssistance for

Needy Families

FamilyAssistance

HHSMedicare &

Medicaid Svcs

Aging

HealthResources& Services

CommunityServices

Child Care

Bureau

DevelopmentDisabilities

MedicaidProgram

HeadStart

Soc. ServicesBlock Grant

Children& Families

Transportation

Office of theSecretary

National HighwayTraffic SafetyAdministration

Federal TransitAdministration

Assistant Secretaryfor Transportation

Policy

DepartmentalOffice of

Civil Rights

Faith BasedTransit

Area Agencyon Aging

MedicalTransit Provider

Head Start

Office of theSecretary

AssistantSecretaryPlanning

Evaluation

Special EdTransportation

Rural TransitOperators

PrivateParatransit

Private Taxi

ADAParatransit

TransitPass

Elderly&

DisabilityProgram

Job AccessReverse Commute

Program

Rural GrantProgram

UrbanizedGrant Program

LocalTransportation

Authority

DisabilityService

Provider

Family

Employment

Shopping

Independence

Recreation

Education

LocalGovernment

HealthCare

? ?

?

State Governors&

Cabinet Secretaries

FederalAgencies

&Grant

$

Education

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Centers forIndependent Living

DisabilityRehab andResearchRehabilitation

ServicesAdministration

Office of SpecialEducation Programs

Substance AbuseMental Health

TemporaryAssistance for

Needy Families

FamilyAssistance

HHSMedicare &

Medicaid Svcs

Aging

HealthResources& Services

CommunityServices

Child Care

Bureau

DevelopmentDisabilities

MedicaidProgram

HeadStart

Soc. ServicesBlock Grant

Children& Families

Transportation

Office of theSecretary

National HighwayTraffic SafetyAdministration

Federal TransitAdministration

Assistant Secretaryfor Transportation

Policy

DepartmentalOffice of

Civil Rights

Faith BasedTransit

Area Agencyon Aging

MedicalTransit Provider

Head Start

Office of theSecretary

AssistantSecretaryPlanning

Evaluation

Special EdTransportation

Rural TransitOperators

PrivateParatransit

Private Taxi

ADAParatransit

TransitPass

Elderly&

DisabilityProgram

Job AccessReverse Commute

Program

Rural GrantProgram

UrbanizedGrant Program

LocalTransportation

Authority

DisabilityService

Provider

Family

Employment

Shopping

Independence

Recreation

Education

LocalGovernment

HealthCare

? ?

?

? ?

?

Employment Training (WIB)

Camden County Demonstration Project

Goals:

1. Develop a Travel Management Coordination Center (TMCC) for Camden County that creates opportunities for better and increased transportation service throughout the County.

2. Increase access to existing public transportation for Camden County consumers.

3. Implement a comprehensive, inclusive, ongoing and responsive project planning process.

Stakeholder Participation Approach

Leverage CCWIB’s extensive outreach & networks

Leverage NJ’s UWR Coordinated Planning Process

State Agency Support – NJCAM Governor’s Executive Order

Talk to riders on the street & conduct focus groups

Current Conditions Suppressed demand

Limited service area and hours

Complex customer communications

Limited coordination among area providers

Limited integration of human service transportation with traditional public

transportation

Needs

Mapping Requirements to Design

System Requirements

•User needs•Expectations•Goals•Objectives•System operation

•Complete•Verifiable•Validated•Review/approval

Concept of Ops High-level Design

•Develop/evaluate alternatives•Identify connections•Consider standards•Preliminary design review

What How

Six System Elements The first element (Faith-Based Collaborative) will provide

an expanded capacity to serve unmet trip demand and augment the existing system

Next five elements relate to the customer needs previously identified

Use technology enhancements to address these needs

1. Faith-Based Collaborative Enable faith-based

organizations to provide community transportation

Enable faith-based organizations to participate in and benefit from TMCC communication services

Enable cost efficiency through combined administration and purchasing

2. One-Call Transportation Communications Center

Simplified access to transportation information for riders – via phone and web

Will serve as a point for bringing new trip demand to existing providers

Will share routing and scheduling software with key Camden County providers to facilitate trip sharing

Existing providers will retain their customer intake, reservations and scheduling

3. Coordination of Provider Trip Functions

Help providers to use their vehicle trips more efficiently

Implement a shared software so that key providers can share customer trip and vehicle run information (Automated Routing/Scheduling)

Enable provider dispatchers to see where all key provider vehicles are located in real time (GPS/AVL)

Provide paperless trip reporting from vehicles and improved detail of data (MDC)

4. Seamless Fare and Billing System

Enable unit trip costs for different providers to be billed to funding agencies (automated billing system)

Enable customers to pay on vehicle electronically (smart card)

Enable providers to generate reports in order to bill back to customers and funding agencies (billing reporting system)

Courtesy Cross County Connection TMA

5. Customer Communications Provide the rider with

information during their trip

Enable the customer to access vehicle arrival information at key stops (Next Bus)

Provide access to transit/provider information from key locations (kiosks)

Provide alert information to customers (text messages, automated phone alerts)

Pictures courtesy Cross County Connection TMA

6. Customer Security Provide the rider with

security and information during their trip

Provide On-Vehicle Security (Drive Cam)

Provide security at key stops (security camera, emergency call button)

Provide alert information to customers (text messages, automated phone alerts)

Looking Ahead: High Level Design Hardware, software, people,

facilities

Connections to other systems

Develop and evaluate alternatives (find the best fit to System Requirements)

Consider standards (ITS Architecture)

Use commercial-off-the-shelf whenever feasible

Looking Ahead: Evaluation Potential funders must

see a plan to show we are meeting project goals

Select variables now

Begin “before” data collection now

Data collection from TMCC participants demonstrates commitment to funders

Courtesy Cross County Connection TMA

Project Completion Timeline April 18 – Tech. Task Force: Develop System Design;

Confirm Evaluation Measures

May 2 – Tech. Task Force Meeting

May 31 – ITS Architecture and Standards Gap Report due

May 23 – Tech Task Force: Confirm System Design

June 30 – System Design and System Phasing Implementation Plan due

July 31 – Proposal for Implementation Funding due

For more information. . .

Camden County Workforce Investment Board

Supporting the development and retention of a world class workforce

Welcome

Home The Project Leadership Council Work Groups CalendarResources

Travel Management Coordination Center

http://www.ccwib.com/Transportation/Welcome.htm

Cor contact:

Camden county Workforce Investment Board

Donna Hardy Johnston

856.931.9999