Cambridge and Calgary Cambridge and Calgary modalmodal

A brief insightA brief insight

summarysummary

Initiating the sessionInitiating the session Gathering informationGathering information Physical examinationPhysical examination Explanation and planningExplanation and planning Closing the sessionClosing the session

Adjunct pointsAdjunct points

Providing structureProviding structure Overt organisationOvert organisation Attending to flowAttending to flow

Building the relationshipBuilding the relationship Using appropriate non verbal Using appropriate non verbal

behaviourbehaviour Developing rapportDeveloping rapport Involving the patientInvolving the patient

Selected points of interestSelected points of interest

Explanation-whyExplanation-why Comes up in at least 50 % of csa Comes up in at least 50 % of csa

casescases Essential in establishing a patient Essential in establishing a patient

cantered management plancantered management plan Often not done with C-C Often not done with C-C

guidelinesguidelines

Essential componentsEssential components

The starting pointThe starting point The explanationThe explanation The understandingThe understanding

The starting pointThe starting point

Would they like to knowWould they like to know What do they already knowWhat do they already know How much they would like to How much they would like to

knowknow 80% like to know a lot, 20% 80% like to know a lot, 20%

minimalminimal

The explanationThe explanation

Recognised techniques to aid recallRecognised techniques to aid recall Organisation- divided into sections Organisation- divided into sections

and presents in a logical orderand presents in a logical order Explicit sign posting and Explicit sign posting and

categorisationcategorisation Repetition and summarizationRepetition and summarization Use of language-concise/jargonUse of language-concise/jargon Chunks and checksChunks and checks

The explanation (2)The explanation (2)

Uses visual aids/ different Uses visual aids/ different modalities to convey the modalities to convey the informationinformation

Checks understanding-Checks understanding-restatement and clarificationrestatement and clarification

Back to the basic principleBack to the basic principle

Improve the explanation with Improve the explanation with adding structureadding structure

An information network that has An information network that has proven better patient recallproven better patient recall

The moderns GP's tool to The moderns GP's tool to patient satisfaction and patient satisfaction and decreased complaint frequencydecreased complaint frequency

Thank youThank you

Any questionsAny questions