Callcenter Interview Q&A
1
Tell me about yourself? I have been in the customer service industry for the past three years. My most recent experience has been handling incoming and outgoing calls in the energy sector. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last job, I formed some significant customer relationships resulting in a 10 percent increase in sales in a matter of months. I love to interact with the people from all walks of life. What does customer service mean to you? Resolve customer’s issue in a professional and friendly manner What motivates you to work in a call centre? I like to deal with the customers over the phone and develop my customer service skills. The other thing is t his is a very fast growing sector and i see a good future in the sector. Why should we hire you? I think I can be a real asset to your organization. In my previous jobs I have exceeded my sales goals every week and I've earned so many incentives. My time management skills are excellent and I'm organized, efficient, and take pride in excelling at my work. I pride myself on my customer service skills and my ability to resolve what could be difficult situations. Why do you want to join this company? Since its inception in 1997, power direct has grown substantially year after year. On the first day of deregulation in victoria almost 86% of customer who transfers over to power direct, chose it retailer of choice. In 2004-05, it has recognised by BRW as fastest growing business. In 2007 it has been purchased by AGL, one of the oldest retailers in Australia with almost 175 experience of energy sector. After that it has grown enormously. I believe by working for power direct, not only I will be able to contribute my skills, but I will have an opportunity to learn from the others. What is your greatest weakness? Sometimes, I spend more time than necessary on a task that could easily be delegated to someone else. Although I've never missed a deadline, it is still an effort for me to know when to move on to the next task, and to be confident when assigning others works. What will you do when a customer is abusive/irritated? • Listen to them and empathize with their situation • Apologize and take ownership of the problem and give a solution Why did you leave your last job? I was laid-off from my last position when our department was eliminated due to company restructuring
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Interview questions for call centre
Transcript of Callcenter Interview Q&A
Tell me about yourself?
I have been in the customer service industry for the past three years. My most recent experience has been handling incoming and outgoing calls in the energy sector. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last job, I formed some significant customer relationships resulting in a 10 percent increase in sales in a matter of months. I love to interact with the people from all walks of life.
What does customer service mean to you?
Resolve customers issue in a professional and friendly manner
What motivates you to work in a call centre?
I like to deal with the customers over the phone and develop my customer service skills. The other thing is this is a very fast growing sector and i see a good future in the sector.
Why should we hire you?
I think I can be a real asset to your organization. In my previous jobs I have exceeded my sales goals every week and I've earned so many incentives.
My time management skills are excellent and I'm organized, efficient, and take pride in excelling at my work.
I pride myself on my customer service skills and my ability to resolve what could be difficult situations.
Why do you want to join this company?
Since its inception in 1997, power direct has grown substantially year after year. On the first day of deregulation in victoria almost 86% of customer who transfers over to power direct, chose it retailer of choice. In 2004-05, it has recognised by BRW as fastest growing business. In 2007 it has been purchased by AGL, one of the oldest retailers in Australia with almost 175 experience of energy sector. After that it has grown enormously.
I believe by working for power direct, not only I will be able to contribute my skills, but I will have an opportunity to learn from the others.
What is your greatest weakness?
Sometimes, I spend more time than necessary on a task that could easily be delegated to someone else. Although I've never missed a deadline, it is still an effort for me to know when to move on to the next task, and to be confident when assigning others works.
What will you do when a customer is abusive/irritated?
Listen to them and empathize with their situation Apologize and take ownership of the problem and give a solution
Why did you leave your last job?
I was laid-off from my last position when our department was eliminated due to company restructuring
