Call Recording services
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Call Recording A service from Touch Technology AS
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Call Recording and Voice Recording services for stock brokers, banks, finance, insurance, contact centres, sales companies and other users who need to document phone calls. The Call Recordings can be used for training, documentation, quality assurance and for compliance. The services are also called Compliance Recording. The service is a complete service with all-inclusive prices. Please contact Even Hovde the Managing Director directly at [email protected] or by phone at +47 922 22 494. Tags used for this kind of services: Call Recording, Call Logging, Voice Recording, Lync Call Recording, Mobile Voice Recording, Mobile Call Recording, MIFID, Personal Data Protection, Encryption, iPhone, Android, Cisco Call Manager, Aastra, Avaya.
Transcript of Call Recording services
Call Recording
A service from Touch Technology AS
touch
Touch Technology AS
• Market leader and many happy business customers
– Reference customers by request
• Partnership with fixed and mobile telecom operators
• All solutions delivered as services
• “Gaselle” award winner the last two years
touch
Call Recording specialist
• The service support
European legislation
• The service is developed
by Touch and can be
easily be adapted to your
needs
• Security approved by
major Nordic banks
touch
Support for all phone types
• PBXs like Cisco and Aastra– Call Recording of internal and external calls
• MS Lync and Cisco Jabber– Call recording of internal, external and federated
calls
• Mobile phones– Mobile Call Recording app or/and a Netcentrix
Call Recording solution
touch
Secure storage and easy administration
• Web portal
– Role based user accounts
– Search, retrieval, listen,
download and
administration
• Powerful search engine
• Flexible whitelist
– No recording of private
calls
touch
Legal compliancy
MiFID
Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive
Personal Data Protection
The service support Personal Data Protection, which is important to prevent unauthorised use of stored data
touch
Security
• Site redundancy
– Two identical secure data
centre at two different
physical locations
• All files encrypted with
unique and strong
encryption keys
touch
Service Level Agreement (SLA)
• Touch is responsible for the whole value
chain
• 99,9 % service up-time guarantee each
month
touch
Secure storage
Proven service delivery
Why Touch?
Flexible
touch
touch
Different terms used for Call Recording
• Call Recording
• Call Logging
• Voice Recording
• Lync Call Recording
• Mobile Voice Recording
• Mobile Call Recording
• Samtaleopptak
• Opptak av
telefonsamtaler
• Lydopptak
• Opptak av Lync samtaler
• Mobilopptak
