Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If...

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Schmooze Com Inc. © copyright 2013, Schmooze Com Inc. All Rights Reserved. Aastra 6739i Call Flow Control Guide 1 2 3 ABC DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 * # Options Callers Directory Services Conf. Messages Goodbye Redial Hold Line 3 Line 2 Line 1 Speaker/ Headset Transfer Mute Park DND CallFwd Follow-Me Presence Tr-Vmail John Doe John Doe L1 Thu Feb 23 2:25pm Status: Not Set Ext. 4009 Intercom Day-Night ConfRooms MagicButton ACDAgents 6739i

Transcript of Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If...

Page 1: Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If your organization uses the Call Flow Control toggle feature on your PBXact phone

Schmooze Com Inc.

© copyright 2013, Schmooze Com Inc. All Rights Reserved.

Aastra 6739i

Call Flow Control Guide

1 2 3ABC DEF

4 GHI 5 JKL 6 MNO

7 PQRS 8 TUV 9 WXYZ

0* #

Options

Callers

Directory

Services

Conf.

MessagesGoodbyeRedialHold

Line 3

Line 2

Line 1

Speaker/HeadsetTransfer

Mute

Park

DND

CallFwd

Follow-Me

Presence

Tr-Vmail

John Doe

John DoeL1 Thu Feb 232:25pm

Status: Not Set

Ext. 4009

Intercom

Day-Night

ConfRooms

MagicButton

ACDAgents

6739i

Page 2: Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If your organization uses the Call Flow Control toggle feature on your PBXact phone

© copyright 2013, Schmooze Com Inc. All Rights Reserved.

Please note that this application was formerly called Day/Night.

If your organization uses the Call Flow Control toggle feature on your PBXact phone system, you will come to enjoy the Call Flow Control phone application. With this application you can see at a quick glance all the current statuses of your Call Flow Control toggle settings.

Pressing the Day/Night or Call Flow button will give you a list of all the Call Flow Control toggles that are setup on your system. You will also see what mode each one is currently in.

Parking

DND

Call Fwd

Follow-me

Away

Tr-Vmail

Intercom

Day/Night

Magic Button

• •

Tony LewisExt. 4002

L1 Tony Lewis Mon Jun 2112:22pm1

Status: Available

ACD Agent

ConferenceRooms

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-DAY

-test (1)-DAY

Exit

All NIGHT

Toggle

Page 3: Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If your organization uses the Call Flow Control toggle feature on your PBXact phone

© copyright 2013, Schmooze Com Inc. All Rights Reserved.

In this example, we can see that we have 2 toggle options. We can see that both toggles are in either Day or No Override mode. Currently we have the SC-Override option highlighted in a green outline, so if we press the Toggle button it will toggle the Main option to Night or Override mode. We can highlight the second test option by touching it and choosing to use the Toggle button to toggle which mode we are in.

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-DAY

-test (1)-DAY

Exit

All NIGHT

Toggle

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-NIGHT

-test (1)-DAY

Exit

All NIGHT

All DAYToggle

Page 4: Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If your organization uses the Call Flow Control toggle feature on your PBXact phone

© copyright 2013, Schmooze Com Inc. All Rights Reserved.

On the right side of the screen, we also have the option to pick ALL NIGHT to change all options to Night or Override mode.

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-DAY

-test (1)-DAY

Exit

All NIGHT

Toggle

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-NIGHT

-test (1)-NIGHT

Exit

All DAYToggle

Page 5: Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If your organization uses the Call Flow Control toggle feature on your PBXact phone

© copyright 2013, Schmooze Com Inc. All Rights Reserved.

When we go back to our main screen, we will notice the Day/Night button is now red and will remain that way as long as one or more of our Call Flow Control toggles are in Night or Override mode. We can also see on the scrolling message bar that Night mode is enabled for option 1 and 2.

Parking

DND

Call Fwd

Follow-me

Away

Tr-Vmail

Intercom

ConferenceRooms

Magic Button

• •

Tony LewisExt. 4002

L1 Tony Lewis Mon Jun 2112:22pm1

ACD Agent

Day/Night

Night Mode (0)

Parking

DND

Call Fwd

Follow-me

Away

Tr-Vmail

Intercom

ConferenceRooms

Magic Button

• •

Tony LewisExt. 4002

L1 Tony Lewis Mon Jun 2112:22pm1

ACD Agent

Day/Night

Night Mode (1)

Page 6: Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If your organization uses the Call Flow Control toggle feature on your PBXact phone

© copyright 2013, Schmooze Com Inc. All Rights Reserved.

If we go back and press the Call Flow Control or Day/Night button, we will now see both of our toggle controls are set to Night and we can choose to toggle each one individual back to Day or choose to change them all back to Day mode.

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-NIGHT

-test (1)-NIGHT

Exit

All DAYToggle

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-NIGHT

-test (1)-NIGHT

Exit

All DAYToggle

XML

Fri Nov 69:30am

Day/Night Control

-SC-Override (0)-DAY

-test (1)-DAY

Exit

All NIGHT

Toggle

Page 7: Call Flow Control Guideliterature.schmoozecom.com/Phones/Userguides/Aastra6… ·  · 2015-09-07If your organization uses the Call Flow Control toggle feature on your PBXact phone

Schmooze Com Inc.

http://schmoozecom.com

(920) 886-8130