Call Center BPO Automation: Where Do Humans Fit In?

6
Live Discussion: BPO Automation: Where Do Humans Fit In?

Transcript of Call Center BPO Automation: Where Do Humans Fit In?

Page 1: Call Center BPO Automation: Where Do Humans Fit In?

Live Discussion:

BPO Automation: Where Do Humans Fit In?

Page 2: Call Center BPO Automation: Where Do Humans Fit In?

The Growing Demand for Automation

Page 3: Call Center BPO Automation: Where Do Humans Fit In?

How is automation changing the game for BPOs?

#BPO

Page 4: Call Center BPO Automation: Where Do Humans Fit In?

Bots and Conversational CommerceThe New Role of Humans on the Front Line

Page 5: Call Center BPO Automation: Where Do Humans Fit In?

What’s the new role from front-line agents?

#BPO