Call Accounting System version 4.5

www.pelcom.hr

About CAS ..• CAS (Call Accounting System) is complete solution for

monitoring and allocation of communication expenses. Where expenses imply charge generated on PBX extensions but cellular phones and data lines other PSTN lines that are not within system.

• System is managed over HTTP protocol so access can be provided from any desktop PC (Internet Explorer 5 or higher)

• CAS is true web based application and do not require any client software on desktop.

About CAS ..• CAS provides full control by allocation of expenses, user

administration, tariff editing and system monitoring• Powerfull reporting tools provide fast and simple

identification and elimination of unnecessary expenses• Due to flexibility CAS enables easy integration with other

systems and customer applications• 10 years experience in developing and used by clients• Installation on traditional PBX (MD110, Avaya, Nexspan)

and on Cisco Call Manager

Elements of CAS

• Module for data collection from PBX - Mediation Intelligent buffer – CAB with web server implemeted)

• Software module for data processing and storage• Software module for reporting and administration• Software module for processing (integration) external

data (cellular phones and data lines)• Software module for direct exspense account alocation

for General Ledger

Call Accounting Buffer (CAB)

• CAB server accepts and process data from PBX

• It can be connected to PBX using RS232 port, TCP IP or FTP protocol

• 1. level of archiving (backup)

CAB Server

PBX

RS232

FTP

TCP/IP

CAS server

• CAS accept and process data from PBX or CAB

• Provide user interface for administration and reporting

• External data processing from other sources

CAS Server

CAB or PBX

Data pocessing

External data

SMTP Server PC Users

emai

l http

Data processing

Data processing can be devided on two major parts

• Collection of SMDR-s • Call rate calculation• Disposition and indexing of data• Allocation of expenses

Call rate calculation

• Price of call is calculated using tariff data that is entered by CAS administrator

• Administrator can add or edit data according prices given by telecomm operator

• In system can be more telecomm operators and adequate tariffs

Example of Tariff administrationFull graphical construction of tariff

The Tariff is described by:

Name

Call type

Vallidity

Each color represent different price of call during day/week

Each hour can have different price for auto callculation

Tariff can be done in text form as well on same screen

Allocation of expenses

• Expense can be done by (PBX extension, cellular phone ...) and are allocated to user

• Those users can be grouped in departments that can add or edit - administrator

• Departments expenses can be structured (up to 8 levels)• In system we have log of all changes. Tariff, department

change, users etc...

Allocation example

USER

DEPARTMENT

Cell Phone

Data line

Authorization code

Home office

DA

TA

SO

UR

CE

PBX extension

Department administrationUser chosse action:

ADD; Move; change

After any chage list has been displayed

USer can click on each name to drill down data

Reports

• CAS has extended set of reports:By sectors/depatments; users; phiosical location of equipment for networked systems, Operators, Tariff zones, Called or Calling number, search for call...

• For each user you can set which reports can get• Each user can get information by E-mail if is over

exspense limit• Each report can be sent periodicali on E-mail in PDF or

CSV form.

List of expenses by Department

Period for report

List of departments

User in department

Level 1

Level 2

Level 3

Level 4

Format for report

List of Calls

Simple list of calls for one user

Format for report

Our advantages• CAS is flexsibile proven system which can be easy

integrated in existing network enviroment.Integration on intranet or web telephone directory.

• We provide easy integration with different data base systems, synchronisation with external data applications as personel data for department structure retrive.

• Possibility to do recalculation of inaccurate data, but also locking of callculated and processed data to protect changes for internal or external audit.

• Automatic reporting system, Composition of complex reports

• Stabillity and acurate, application tested in long run.• Some customers keep over 10M data records in system

Thank you!

www.pelcom.hr