CAJ 016 - Mark Kilby - Thriving in Virtual Space
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Transcript of CAJ 016 - Mark Kilby - Thriving in Virtual Space
THRIVING IN VIRTUAL (TEAM) SPACE
MARK KILBY - OCT 2017
CommunityGroup
Support
volunteer
Mark’s distributed agile background …
2001
2003
2008
2012
2013
2016
2014
for hire
cons
ultin
g ac
ross
indu
strie
s
What about you?
more info at http://remotelyagile.info / @mkilby
Satellite one or a few remote from team
Nebula whole team dispersed
Clusters team in a
few locations
What kind of distributed teams have you worked in?
HOW DO WE HELP PEOPLE BE SUCCESSFUL ON
DISTRIBUTED TEAMS?
PRINCIPLES OVER
PRACTICES & TOOLS
PRINCIPLES OVER
PRACTICES & TOOLS
IN COLLABORATION WITH …
Principle 1: Pervasive Communication
WHY before WHAT
Delegate “How” - don’t tell the teams what to do
Assume multiple communication / learning styles to absorb new information
Broadcast over the right number of channels
Consider “timing” across different channels© 2017 Mark Kilby and Johanna Rothman
Facilitators need multiple tools and techniques
Back Channel - always have all hailing frequencies open (chat);
someone should always monitor
Buddy System - each remote person has a “buddy” in the room to make sure they are connected to the team (paired communication)
Co-Pilot – someone at another location that can help you
coordinate the whole team (paired facilitation)
more info at http://remotelyagile.info / @mkilby
Principle 2: Assume Good Intent
Trust is reciprocal and earned
Trust has a financial impact
It is difficult to trust unless…
we can see demonstrations of trustworthiness (competency, honesty, reliability) see http://bit.ly/distributedtrust
we know their natural tendencies
Learning natural tendencies within a team
Ease
of A
dopt
ion
Time to Introduce
easy
more difficult
1-2 hours week weeks or months
DISCMBTI
Strength Finder 2.0
Compass exercise
(diy)
North: Acting - “Let’s do it;” Likes to act, try things, plunge in.
South: Caring - likes to know that everyone’s feelings have been taken into consideration and that their voices have been heard before acting
East: Speculating - likes to look at the big picture and the
possibilities before acting
West: Paying attention to detail - likes to know who, what, when, where and why before acting
Learning natural tendencies within a team
Ease
of A
dopt
ion
Time to Introduce
easy
more difficult
1-2 hours week weeks or months
DISCMBTI
Strength Finder 2.0
Compass exercise
(diy)
Liftoffs (diy)
Other benefits - shared vision, working agreements?
© Mark Kilby 2017
Principle 3: Rhythm
Whether time-boxed (e.g., Scrum, XP) or in Flow (Kanban), all teams have a rhythm
Encourage the team to decide their rhythms as they form
Encourage the team to change their rhythm when retrospectives indicate they are not “keeping a beat”
© 2017 Mark Kilby and Johanna Rothman
Principle 4: Adaptability & Resilience
Can individuals quickly adjust to meet a goal?
Can teams quickly adjust to meet a goal?
Can the organization quickly adjust on goals or approach?
How resilient is the individual / team / organization to hardship?
Can the organization provide an “adaptive environment”?
i.e., how much can team control their workspace?© 2017 Mark Kilby and Johanna Rothman
Checking Adaptability & Resilience
Example - Communication
How many communications tools are available to the team? Which are primary and which are backups?
Can anyone on the team start a new communication channel at any time?
Example - Facilitation
Can anyone on the team facilitate any ceremony? (backlog refinement, planning, standup, review, retrospective)
© 2017 Mark Kilby and Johanna Rothman
Maybe time for 1-2 questions?
Principle 5: Pervasive Collaboration
Deep Focus can be important, but …
Pervasive Collaboration can help you explore problems and solutions faster
© 2017 Mark Kilby and Johanna Rothman
Distributed Collaboration Limits?
© 2017 Mark Kilby and Johanna Rothman
Distributed Collaboration Limits?
© 2017 Mark Kilby and Johanna Rothman
Distributed Collaboration Limits?
© 2017 Mark Kilby and Johanna Rothman
Principle 6: Continuous Improvement
Change leaders should model improvement first
Then focus on the team
Works with rhythm principle
Examples:
Personal - Improvement Days / Mentoring
Team - Retrospective / Training / Meetups© 2017 Mark Kilby and Johanna Rothman
Principle 7: Transparency at all Levels
Keep team spaces as open as possible
“ask questions in public”
get multiple solutions
you may help educate others with your question
public appreciations and mea culpas
get to know each other & interests: 1:1s, lean coffees, “guilds”, open lounge, meetups in person (team vs workgroup)
© 2017 Mark Kilby and Johanna Rothman
WHAT TO LOOK FOR IN HIRING VIRTUAL TEAM MEMBERS?
WHO DRIVES THE HIRING PROCESS ON DISTRIBUTED TEAMS?
EVERYONE
Can the candidate … ?Quickly collaborate with a (hiring) team of peers and managers
Can they adapt to different schedules? Work synchronously and asynchronously? Do they adapt from one interview to the next?
Is there a rhythm to their communication?
Are they transparent with their history and experience and why they are seeking new opportunities?
© 2017 Mark Kilby and Johanna Rothman
HOW DO YOU KNOW A DISTRIBUTED TEAM IS RIGHT FOR YOU?
DO YOU HAVE CHOICE?
Can you work within these principles? What about your team? Company?
Pervasive Communication
Assume Good Intent
Rhythm
Adaptability & Resilience
Pervasive Collaboration
Continuous Improvement (self then team)
Transparency at All Levelstext © 2017 Mark Kilby and Johanna Rothman
Some distributed teams can look odd
or they have shiny new tools
Focus on principles to get your distributed team on the right course
Thanks! Questions?
more info at http://remotelyagile.info
http://markkilby.com
@mkilby
http://worldretroday.com
References (in order of mention)
- Paul J. Zak - Trust Factor: The Science of Creating High-Performance Companies – January 17, 2017 - https://www.amazon.com/Trust-Factor-Creating-High-Performance-Companies/dp/0814437664
- Mark Kilby, Presentation - Do I Trust What I Can't See? Successful Distributed Teams - http://bit.ly/distributedtrust
- DISC vs MBTI assessments. https://coachfederation.org/blog/index.php/8211/
- Strengthfinder 2.0 - https://www.gallupstrengthscenter.com/
- Compass exercise adapted for online teams from “A Simple Exercise to Strengthen Emotional Intelligence in Teams” KQED Mindshift https://ww2.kqed.org/mindshift/2015/06/22/a-simple-exercise-to-strengthen-emotional-intelligence-in-teams/
- Play Prelude for forming virtual teams http://www.playprelude.com/
- Liftoff: Start and Sustain Successful Agile Teams, 2nd ed. https://pragprog.com/book/liftoff/liftoff-second-edition
- All remaining material (c) 2017 Mark Kilby and Johanna Rothman - for more information see http://remotelyagile.info and https://www.jrothman.com/
Photo credits (in order of appearance)
- starry sky (title slide). Mitchell Hollander on unsplash.com
- https://commons.wikimedia.org/wiki/File:Airman_1st_Class_Matthew_Hickle_instructs_a_plane_to_land_while_completing_a_simulation_on_the_Tower_Simulation_System.jpg - Public Domain
- https://commons.wikimedia.org/wiki/File:ISS-47_Tim_Kopra_on_a_Laptop_in_the_Zvezda_Service_Module.jpg - Public Domain
- https://www.nasa.gov/sites/default/files/styles/full_width_feature/public/iss036e006695.jpg - Public Domain
- Satellite.https://commons.wikimedia.org/wiki/File:Navstar-2F.jpg - Public Domain.
- Crab Nebula.https://en.wikipedia.org/wiki/Nebula#/media/File:Crab_Nebula.jpg - Public Domain.
- The Pleiades, an open star cluster. Public Domain. https://en.wikipedia.org/wiki/Lists_of_astronomical_objects#/media/File:Pleiades_large.jpg
- https://commons.wikimedia.org/wiki/File:Hohmann_transfer_orbit.png - under the Creative Commons Attribution-Share Alike 2.5 Generic license.
- Space station concept - https://www.nasa.gov/sites/default/files/arc-15570-1_160554main_jsc2006e43519_high.jpg - Public Domain
- Organize Your Distributed Team with Johanna Rothman - https://www.collaborationsuperpowers.com/organize-distributed-team-johanna-rothman/ - used with permission from Lisette Sutherland
- Uhura / Star Trek https://www.flickr.com/photos/x-ray_delta_one/12263923206 (CC BY-NC-SA 2.0)
- Buddy System for -6 PLSS, Apollo 14 press kit. https://www.hq.nasa.gov/alsj/a14/a14pk_buddy_system_en.jpg - Public Domain.
- Gemini astronauts. https://www.nasa.gov/sites/default/files/images/258507main_s66-44601_full.jpg - Public Domain.
- https://dribbble.com/shots/3167286-Users-Icon-Free-PSD
- https://upload.wikimedia.org/wikipedia/commons/f/fd/STS-128_MCC_space_station_flight_control_room.jpg - Public Domain. Star Trek cast at NASA Dryden - https://www.nasa.gov/sites/default/files/thumbnails/image/ec76-5806.jpg - Public domain
- SpaceX CRS-8 first stage landing - https://www.flickr.com/photos/spacex/25788014884/ - Public Domain.
- SpaceX JCSAT-14 Launch - https://www.flickr.com/photos/spacex/26751237322/ - Public Domain.