CaféX intro and overview 2016
8
Transcript of CaféX intro and overview 2016
2
We make Together Happen. Our software makes it simple for companies to transform online customer
engagement and workforce collaboration.
©2016 CaféX Communications | www.cafex.com|[email protected]
• Communications systems are siloed from business tools• No context• Business adapts to communications systems
• Collaboration becomes contextual • Core to the business• Bridge with business tools and work flows with collab.
• Voice | Video | Messaging | Co-browse• Drives employee productivity and customer engagement
Productivity
HR
ERPLOBapps
Businesstools
Collaboration Video | Voice | CC
Other
CRM
Our visionToday
Productivity
HR
ERP
LOBapps
OtherCRM
OTHER
© 2016 CaféX Communications | www.cafex.com | [email protected] | CONFIDENTIAL3
©2016 CaféX Communications | www.cafex.com|[email protected]
Collaboration drives business: Our solution portfolioEnterprise
Videosystems
Voice / UC
CC
CRM HR
Consumers#1 Omnichannel customer
engagement• In-app voice / video / chat• Co-browse, screen share• Mobile / web SDKs
collaboration core
Agents
Supervisors
#2Supervisor Assist• Real-time coaching• Multichannel
engagement
Guests / Partners#3 Pervasive video
• Video to every user• 100% browser support• Integrates with in-room
systems
©2016 CaféX Communications | www.cafex.com|[email protected] | CONFIDENTIAL5
Technology leadership1st WebRTC gateway; 1st to port to iOS & Android
Live Assist® / Digital Concierge – 2014 Best of Show
Proven mobile SDKS & Web APIs; IE & Safari Plugins
3 of 5 top contact centers integrate with CaféX
Chime / Pervasive Collaboration – 2016 Best of Show
Now: Zero transcoding;100% browser coverage;
©2016 CaféX Communications | www.cafex.com|[email protected]
How We FitCustomer or Partner
Employee
Media (Voice/Video)SIP HTTP
WebServer
Data
Collaboration Infrastructur
e
CaféX App
Server
Enterprise ExpertCC Agent
Native App Integration & Reuse Of Existing Collaboration Infrastructure
CaféX Client Toolki
ts
The CaféX team
David Jodoin
Rami Musallam
Dan Solito
Tom O’Flaherty
Kris Hopkins
Sajeel Hussain
Nick Adams
Kevin Glass
• Co-Founder, CTO CaféX
• Startup veteran
• WebRTC Pioneer Award
• Chief Innovation Officer Thrupoint
• CEO Iperia, Cerepoint
• Co-Founder, CEO CaféX
• CEO Thrupoint
• VP, Morgan Stanley
• COO, CaféX• VP
Operations, Avaya
• SVP Finance, Symbol (sold to MOT0
• VP SP Ops, Cisco
• GE & UB Networks
• CFO, CaféX• CFO,
Thrupoint• Corporate
Controller, Financial Planning & Analysis, Timeplex Group
• Chief Strategy Officer, CaféX
• VP Strategic Product Dev, Acme
• CEO Newfound Comm
• BD, Lucent Tech.
• Chief Marketing Officer, CaféX
• VP Marketing, Thrupoint
• Dir Product Marketing, Avaya & Nortel
• VP WW Sales, CaféX
• Strategic Accounts & UC Security Sales, Avaya
• Global Sales Ops, Avaya
• Chief Innovation Officer, CaféX
• Innovation Architect, Thrupoint
• SW Engineer Ubiquity & Avaya
• Welsh Ninja
Board of Directors
• Rami Musallam, CEO, CaféX• Cindy Padnos, Founder, Illuminate Ventures• Cliff Higgerson, Partner, Walden International
• Guy Chiarello, President, First Data• Nathan Mckinley, Managing Director, USAA
©2016 CaféX Communications | www.cafex.com|[email protected]
Making together happen.www.cafex.com@CafeXComms
