IICBTRe-Inventing Hospitality, Products & Services

Profile

• Established in Jan’07

• First independent coffee & Barista service school in the

region

• Provide comprehensive soft skills based training

programs to hospitality and leisure retail business to

enhance competency

• Offer bespoke training services for franchisee in leisure

retail business

Benefits to Organizations

• Staff retention & higher performance

• Employee productivity& knowledge

• Enhance customer satisfaction

• Increase in revenue

• Reduced cost and wastage

Hospitality Programs

• Restaurant/Café Service Skills

• Art of Coffee Making

• Supervisory Skill Development Program

• Café Management / Restaurant Management

• Barista Skills Academy

• Junior Chef’s Academy ( soon)

Hospitality Programs

• Leadership & Team Building

• Customer Service Skills

• Organizational Induction Program

• Corporate Etiquette & Events

• Concept / Design / Menu Development

• Project Consultation

Café Management

Who Should Attend?

• Entrepreneurs who plan to open their own

coffee shop

• Individuals who own operational coffee

shops

• Line Managers and Area Managers

handling coffee shops

Course Objectives

• Provide an overview of critical business

factors that define retail coffee business

• Identify the elements of accomplishment

in a retail coffee business

Course Objectives

• Knowledge about coffee, coffee

equipment and various other best

practices in the industry

• Advice opportunities for growth by

outsourcing a professional consultant

Key Learning

• Basic Skills to Prepare Specialty Coffees

Drinks

• Barista Service Skills

• Hygiene and Maintenance of Coffee

Machine and Grinder

• Selection of Coffee Machine, Grinder and

Equipment

Key Learning

• Preparing Business Plan

• Selection & securing location

• Design & fit out

• Recruiting ideal team

• Building sales & marketing

• Getting to pre – opening & check list

Key Learning

• Retail operating parameters & ratios of the

Industry in general

• Customer conversion ratio

• Return on net sales

• Transaction per hour

• Sales per transaction

• Hourly customer traffic

Key Learning

• Break even analysis

• CAPEX

• Sales per sqft

• Occupancy cost per sqft

• Labor productivity

• Gross margin per FTE

• Implementation of POS

Key Learning

• Expanding & Franchising

• Typical day in a Cafe

Rule of Thumb at Glance

• Sales to Investment

• Managing Food Cost / Beverage Cost

• CAPEX

• Managing consumables cost

• Management overheads

Course Duration

• Theory - 56hrs

• Practical experience -9hrs