CA eHealth Network Performance Manager - Bopjo · PDF fileCA eHealth NPM Integrates and...

PRODUCT FAMILY BRIEF: CA eHEALTH NETWORK PERFORMANCE MANAGER

Proactively Manage IT ServicePerformance Across Your Enterprisewith CA eHealth® NetworkPerformance Manager

CA eHealth®

CA Network & Voice Management

CA Service Availability Management

Copyright © 2008 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

CA eHealth®

CA eHealth® Network Performance Manager

CA eHealth® E2E Console

CA eHealth® Live Health® Application

CA eHealth® Distributed eHealth

CA eHealth® Application Response

CA eHealth® Traffic Accountant

CA eHealth® SystemEDGE™

CA eHealth® Remote Poller

CA eHealth® CA SPECTRUM® Integration

CA eHealth® Universal Workflow IntegrationModules (HP OpenView, Micromuse Netcool, CiscoCIC)

CA eHealth® Universal Data Integration Modules(Cisco WAN Manager, Cisco IP Solution Center,Lucent, Nortel, Alcatel and Psytechnics ExperienceManager)

CA eHealth® Universal Wireless Data IntegrationModules (Nortel, Starent)

PRODUCT FAMILY BRIEF: CA eHEALTH NETWORK PERFORMANCE MANAGER 3

Overview

Management of today’senterprise networks can be a verynoisy affair as management toolsbury you in data. This data is inmultiple formats, doesn’tdistinguish well between transientand persistent conditions andprovides little predictability —making IT staff reactive,overburdened and inefficient.

CA eHealth NetworkPerformance Manager (CAeHealth NPM) unifies andautomates performancemanagement of multivendor,multitechnology networks withproactive, real-time analysis,distilling data from disparatesources across all technologysilos into clear, predictive andactionable information.

Benefits

CA eHealth NPM maximizes ITinfrastructure performance byproactively detecting degradationsin real time before users andbusiness processes are affected.

You can transform your IToperations from reactive toproactive and be more efficientthrough CA eHealth NPMintelligent real-time andinformation-rich historicalreporting for all technologydomains.

With CA eHealth NPM, you candemonstrate IT’s business valueto executives and businessstakeholders with its extensivereporting for performance, servicelevel, capacity and traffic analysis.

The CA Advantage

CA eHealth NPM integrateswith other CA network, system,database and applicationmanage ment solutions, agentsand third-party products toprovide rapid problem identifi -cation and resolution andproactive service assuranceacross multivendor andmultitechnology infrastructures,ensuring high availability andperformance.

CA eHealth NPM is a keycomponent of CA’s Enterprise ITManagement (EITM) initiative,which provides a completeservice-oriented solution to helpyou Unify and Simplify™ themanagement of complex ITcomputing environments acrossyour enterprise.

CA eHealth® helps improve service availability across your multivendor,multiplatform network infrastructure and reduce the cost of IT operations.With proactive management from CA eHealth, you can pinpoint servicedegradations, enabling you to take corrective action before yourbusiness is affected.

CA eHealth NPM Integrates and Automates PerformanceManagement Across Multivendor and Multitechnology NetworksBusiness today is network-dependent, with IT services that must be always available andoperating at acceptable performance levels for both internal and external users and automatedbusiness processes. The importance of service availability is escalating; studies indicate thatnetwork outages now cost enterprises an average of $100,000 per hour and that networkservice performance problems are top-of-mind among IT professionals.

This challenge is compounded by budgetary constraints that force IT departments to do morewith less as they struggle to tame converged multivendor, multitechnology network environmentsthat add new dimensions of complexity. Using fragmented management tools that managevarious systems and network elements in isolation, IT teams are buried in redundant andconflicting data and are assaulted by false alarms.

In fact, industry research reveals that if your IT operation is at all typical, IT staff members arespending about 80 percent of their time looking for the causes of infrastructure problems. Youneed to recapture this time with a proactive performance management system that gives you aunified view and centralized control of your entire heterogeneous infrastructure.

Automated and Infrastructure-wide Performance ManagementThe CA eHealth product family integrates network performance management across the mostcomplex multivendor and multitechnology networks — encompassing IPv4, IPv6 and mixeddual stack IPv4/IPv6 environments — and presents it in a single, consolidated, actionable view.To provide a complete view of infrastructure health, CA eHealth NPM also monitors,consolidates and reports performance information from systems, databases and applications,all of which affect the health of IT services.

CA eHealth NPM collects performance data, evaluates it for threshold violations and issuesearly warnings in real time so you can address problems before they become critical. The datais stored in a historical database and used for a wide variety of out-of-the box reports tounderstand the availability and performance of the IT components in your infrastructure.Reports are role-based to meet the specific needs of IT and business management, networkoperations staff, administrators, engineers and capacity planners.

You can spot developing bottlenecks and impending failures in network segments and devices,systems, databases and applications and then document the need for repair, reconfiguration oradditional capacity. Conversely, you can identify underutilized assets and downsize or redeploythem to reduce your costs.

CA eHealth NPM includes granular service level management for defining different classes ofservice and assigning goals, core thresholds and other performance metrics to them. Servicelevel reports show the quality of service (QoS) achieved and police service provider compliancewith external service level agreements (SLAs).

4 PRODUCT FAMILY BRIEF: CA eHEALTH NETWORK PERFORMANCE MANAGER


Proactive Performance Management for Service AvailabilityThe proactive intelligence in CA eHealth NPM is based on two advanced algorithms thatare used to understand exceptions in a historical context and assure that only persistentdegradation problems are reported. CA has certified hundreds of third-party IT components(routers, switches, servers, databases and applications) to ensure that all key performanceindicators (KPIs) are fully monitored and evaluated.

TIME OVER THRESHOLD This algorithm compares the value of a KPI at each poll to a predefinedthreshold and reports if the value has been too wrong for too long. Instead of generating a trapeach time the threshold is crossed, the software looks to historical data to spot real, persistentproblems. Fixed, out-of-the-box thresholds for each KPI are based on CA’s and its customers’years of best practices, and they can be manually configured based on your unique practices.In addition to KPIs, CA eHealth NPM also monitors Time over Threshold for availability andreachability.

DEVIATION FROM NORMAL This algorithm baselines the end-to-end performance of yournetwork infrastructure. Rather than comparing current performance to a fixed threshold, thesoftware uses historical data to establish what is normal for a specific day and time and thenassesses whether the current behavior deviates from that norm. The algorithm dynamicallyadjusts normal thresholds (for example, based on the rolling average over the previous sixweeks) to reflect the dynamic state of your business.

ADVANCED PROACTIVE ALGORITHMS FIGURE A

With predefined thresholds for eachkey performance indicator (KPI) basedon best practices, the CA eHealthNPM Time over Threshold algorithmlets you know when an IT resource haspersistent performance problems. TheDeviation from Normal algorithmcreates a baseline and monitorsviolations for what is normal for eachKPI for your business per hour per dayand dynamically adjusts the baselineover time.


Immediate Value, Less Noise, Increased EfficiencyUsing these algorithms and applying out-of-the-box rules and intelligence, CA eHealthNPM can discover your network assets, set a baseline for your network and begin detectingperformance degradations within hours of installation. Policy-based auto-discovery lets youspecify technologies that you want CA eHealth to discover, managing them according tonaming and grouping properties that fit your unique environment and IT practices. As youexpand your network, automated policy-based discovery incorporates new IT assets into itsmanagement domain.

Real-time monitoring tools with default profiles for detecting brownouts and service delayslet you start monitoring your network without configuring complicated rules. You can electto monitor your infrastructure at user-defined intervals on specified days or to un-monitorspecified devices, systems and applications if you want to focus on areas with higherprobabilities of failures.

CA eHealth NPM has powerful algorithms that naturally remove redundant alarms. Thiseffectively eliminates the noise caused by transient spikes or repetitive threshold violationsand takes the guesswork out of prioritizing management efforts. You get fewer, more intelligentalarms that have been refined by business and historical perspectives.

With easy workflow, from live monitoring and exception reporting, and drilling down toinsightful role-based reports, your entire team will be more efficient and can take correctivemeasures before service levels are affected.

CA Live Health: Dynamic, Real-time Performance Reporting DisplaysThe CA eHealth Live Health Application provides four related real-time displays for monitoringand visualizing the performance of your infrastructure, its components and the services itsupports. Notification levels include normal, warning, minor, major and critical.

LIVE STATUS Designed to serve as a single central console for performance alarms, Live Statusenables you to map technologies (switches, LAN/WAN segments, systems, etc.) to the groupsof users, customers, services, locations and regions that they support. Logically mapping yourbusiness environment, it displays the current alarm status of the technologies, using liveanalysis of incoming data based on performance over time.

LIVE EXCEPTIONS This live interface has three interactive components: an event chart, anorganizational view and an event table. Using the organizational view, you select the technologycategory (for example, routers, DNS servers, Oracle databases, etc.) to watch, enabling theevent chart at the top to display the number of active alarms or exceptions over time in thatcategory. The event table provides details on all events for the category.

LIVE TREND Using this display, you can seamlessly launch real-time monitoring of affectedelements to view performance patterns. Up to 10 variables (key performance indicators) canbe displayed for a single IT component (for example, a switch or application) or a singlevariable can be displayed for up to 10 components of the same type.

LIVE REPORTING This brings you a Web-based on-demand, real-time display of up to 10variables per graph and selectable timeframes for a historical view of those variables leadingup to the present. Variables and historical time frames are easily selected and precise variableattributes and deep granularity can be displayed by hovering your cursor over each point onthe graph.

For efficient workflow, the displays provided by CA Live Health let you drill down to alarmdetails and the rich portfolio of CA eHealth NPM historical reports for further triage.

LIVE REPORTS AND EFFICIENT WORKFLOW

Sophisticated Historical Performance ReportingSophisticated performance reporting is at the heart of the CA eHealth product family. CAeHealth NPM combines historical and real-time metrics with intelligent analysis to generateout-of-the-box, role-based views that you can use to rapidly pinpoint and correct developingperformance degradations before service quality is jeopardized.

AT-A-GLANCE REPORTS At-A-Glance reports provide a comprehensive view of the availabilityand performance of a particular IT resource, displaying the key statistics over a specified timeinterval. By automatically capturing performance data and presenting it uniformly, thesereports can significantly reduce the time spent troubleshooting.

HEALTH REPORTS These reports evaluate the health of a group of IT components by comparingcurrent performance to historical performance over the course of a day, week or month. Thereport provides a list of situations to watch and identifies errors, unusual utilization rates orvolume shifts that warrant investigation. You can easily spot the overall status of a componentby its health index, a value that CA eHealth NPM bases on multiple variables.


FIGURE B

The CA eHealth NPM Live Exceptionsweb interface (background) displaysenterprise-wide performance andutilization threshold violations and letsyou launch Live Trend (middle ground)to view the ongoing live status of thekey performance indicator’s status. Youcan also launch historical reports, suchas Alarm Detail (foreground) to showthe trend that resulted in the violation.

Live TrendLive Exceptions Browser

Alarm Detail

TREND REPORTS CA eHealth NPM generates Trend Reports that track the value of one or moreperformance variables over a period of time. Because of its flexibility, you can use a TrendReport to reveal traffic patterns over time and relationships between IT components andbetween variables. Components that you can track this way include: CPUs, disks, LANs,WANs, databases, processes and process sets, user or system partitions, and more.

MYHEALTH REPORTS Displayed in the CA eHealth NPM Web interface, MyHealth Reports areeasily tailored to meet the unique needs of any individual user. They can include any collectionof trend charts from the wide range of CA eHealth NPM reports that are critical to a particularuser’s job function (for example, database, server, WAN and application availabilityperformance, all related to a specific IT service).

SERVICE AVAILABILITY REPORTS By performing regularly scheduled tests on IT services, youcan watch over your critical business applications — from email to SAP to ecommerce.Common examples are: ping testing for connectivity across sites, measuring time to load a URLto testing Web page performance and availability, and measuring specific SQL calls across anetwork to a server.

SERVICE LEVEL REPORTS These reports demonstrate overall QoS across different classes ofservice and document compliance with internal and external SLAs. You can adapt them toyour specific business by defining service level goals, core thresholds and other performancemetrics. There are views tailored for business executives, IT managers and service customers.

APPLICATION RESPONSE REPORTS These reports help you troubleshoot performance problemsquickly to minimize their impact and examine long-term trends for application tuning andcapacity planning. To identify bottlenecks, these reports illustrate network transmission, clientprocessing and server processing times as percentages of the total response time.

TOP N REPORTS A tabular Top N Report sorts the elements that meet some user-definedcriteria. For example, you can use it to find the best, worst, fastest, slowest or least-utilizedcircuits, servers, databases and more. Top N Reports can be scheduled to run automatically atspecified intervals, and they also make a useful on-demand tool.

TRAFFIC ANALYSIS REPORTS Traffic analysis capabilities let you monitor traffic across CiscoNetFlow routers and standard RMON2 probes. These reports show you who is saturating aparticular link and what protocols and applications they are using. You can view networkresource consumption by users, business units, regions or applications, and use thismechanism to allocate costs back to individual departments.

VOICE QUALITY REPORTS In addition to voice, data and QoS monitoring for converged networkperformance management found in CA eHealth Live Health, CA eHealth NPM providesadditional IP telephony management services. These include the Voice Quality Monitor forongoing quality assurance and the integration of the Cisco IP SLA Jitter MOS test into CAeHealth NPM with reporting.


HISTORICAL REPORTS AND EFFICIENT WORKFLOW

High ScalabilityWith CA eHealth NPM Distributed Reporting, you can manage up to 1 million elements froma single view by distributing CA eHealth NPM applications across multiple systems, either inserver clusters or in multiple locations around the globe. The machines can be inside or outsidethe enterprise firewall and you can have multiple simultaneous operators.

The CA eHealth NPM Remote Poller environment overcomes data collection delays resultingfrom long-distance links to monitored resources across wide geographic spans. The environmentcontains a central CA eHealth NPM system that retrieves data from remote polling systemslocated closer to the monitored resources.

Predictive Capacity PlanningWith capacity planning reports, you can identify trends and areas of high resource utilizationand make proactive and informed decisions about where to upgrade, downgrade or eliminatecapacity. The result is a right-sized infrastructure that delivers maximum performance atminimal cost.

WHAT-IF CAPACITY REPORTS You can run what-if scenarios of expected or possible futureconditions to prepare your infrastructure to satisfy increased demand for existing services,support new applications and extend your network to new locations. You can also manipulatedemand and configuration values to gauge capacity and rerun scenarios at will.

CAPACITY PROJECTION REPORTS Based on historical trends, these reports forecast how thecapacity requirements of a particular variable for any IT component (for example, severmemory or CPU, LAN/WAN bandwidth, storage and database utilization) will change inthe future.

FIGURE C

CA eHealth NPM enables you to spotand understand negative performancetrends before they noticeably affectyour business. At-A-Glance(background) reports provide historicaltrends of an IT asset’s key performanceindicators, all precertified for hundredsof market-leading third-party products.MyHealth (foreground) is one of manyrole-based, multichart report types thatcan be customized for IT staff andbusiness stakeholders.


CustomizedMyHealth

ReportComprehensive At-A-Glance Report

CAPACITY PROVISIONING REPORTS You can use these reports to compare projected capacityvalues against an upgrade threshold, identify the IT components predicted to exceed thethreshold, and determine the number of days until an upgrade is required.

With this information, you get more out of existing resources and can make capitalexpenditures at precisely the right time.

Ultimate Flexibility in Report GenerationIn addition to providing an industry leading portfolio of out-of-the-box, role–based reports, CAeHealth NPM lets you customize your reports using templates or completely from scratch. Thecapabilities are available in the CA eHealth NPM Report Center, which includes:

QUERY STUDIO A Web-based, drag-and-drop interface for mining information from the CAeHealth NPM database of your infrastructure’s complete performance history.

REPORT STUDIO For translating queries into reports for broad distribution, or into reports forspecific individuals, such as CIOs, business unit vice presidents or line-of-business owners.

WEB INTERFACE Offers the broadest population of users an easy, folder-based, hierarchicalaccess to stored reports.

Integrated Multivendor, Multitechnology Performance ManagementThe CA eHealth® E2E (end-to-end) Console, combined with the CA eHealth Live Healthdisplays, acts as a central point for performance management so you can measureperformance over the entire infrastructure.

Using a combination of industry SNMP MIBs and certified, vendor-specific custom MIBS, theconsole supports monitoring for a wide range of network technologies including: LANs, routers,switches, ATM, Frame Relay, end-to-end permanent virtual circuits, Remote Access Servers,cable, DSL, MPLS, IP VPN, VoIP, QoS and cellular wireless. Using lightweight agent technologyand leveraging integrations with other CA IT management products, the CA eHealth E2EConsole also monitors systems, databases and applications.

CA PRODUCT INTEGRATION The CA eHealth NPM product family integrates smoothly with arange of CA products for comprehensive Enterprise IT Management (EITM):

• CA SPECTRUM® Network Fault Manager performs configuration-aware, fault and servicemanagement, advanced event correlation, root cause analysis and impact analysis.

• CA eHealth® for Voice brings data networks, IP telephony and legacy voice under onemanagement umbrella.

• CA NSM helps you unify your IT environment and simplify complex systems managementprocesses to ensure service availability.

• CA Insight™ Database Performance Monitor consolidates and streamlines management ofmultivendor distributed database environments to ensure availability of critical businessapplications.


For example, CA eHealth NPM and CA SPECTRUM NFM create a comprehensive solution thatimproves service performance, helps avoid outages and reduces the impact of outages if theyoccur. This comprehensive solution includes the following features:

• Single sign-on to both products and the use of an LDAP or Active Directory store for userauthentication is provided. The common look and feel of the administrative interface anddata integration create a solid foundation for seamless workflow between the products.

• Alarms generated by CA eHealth Live Health are presented in the CA SPECTRUM NFMinterface and, through policy, can be correlated and factored in root cause analysis by CASPECTRUM NFM.

• CA SPECTRUM NFM provides context-sensitive launching from its alarms and topologyviews to CA eHealth NPM real-time displays and trend reports for performance triage.

• CA SPECTRUM NFM global data collections can be used to seed eHealth discovery; eHealthdiscovered elements’ names and attributes can be synchronized to SPECTRUM modelnames and attributes.

• CA SPECTRUM NFM forwards alarms to CA Service Desk for remediation.

ENTERPRISE IT MANAGEMENT INTEGRATION FIGURE D

CA eHealth Network PerformanceManager integrates with other CAproducts to provide end-to-endEnterprise IT Management, includingCA SPECTRUM Network FaultManager (background), which providesnetwork as well as multitechnology ITservice modeling, event correlationand root cause analysis. Through CAproduct integrations, SNMP andagents, CA eHealth NPM performance-monitors all four multitechnology silos(networks, systems, databases andapplications).


Networks

Systems

Databases

Applications

Service Dashboard

THIRD-PARTY INTEGRATION CA eHealth NPM includes integration modules linking it withthird-party management systems and tools so you can leverage and enhance existinginvestments while managing your network more effectively.

For example, integrated with Cisco IP Solution Center, CA eHealth NPM obtains configurationand performance information from Cisco VPNs based on Multi-Protocol Label Switching(MPLS) or the IPsec protocol. You can prioritize fixes, document adherence to SLAs and reportperformance in VPN-oriented reports that distinguish between classes of service.

Toolbars added to third-party management consoles such as HP OpenView Network NodeManager, IBM Netcool and Cisco CIC provide direct access to CA eHealth NPM applications,so operators gain CA eHealth NPM performance management capabilities without having tolearn a new product.

CA eHealth NPM scales to meet the needs of service provider networks and has integrationmodules that support equipment from Cisco, Alcatel-Lucent and Nortel — bringing this gearinto the CA eHealth NPM domain for managing the performance of carrier-class switchingenvironments.

The CA eHealth Family of ProductsCA eHEALTH E2E CONSOLE The foundation component of the CA eHealth family of products,CA eHealth E2E Console collects and analyzes multitechnology, multinetwork performancedata from all areas of your business infrastructure and delivers sophisticated, out-of-the-boxhistorical trend reports and predictive analysis. Available in Windows and UNIX versions, theE2E console includes the following reporting capabilities:

• At-a-Glance

• Health

• MyHealth

• Trend

• Top N

• Service Availability

• Service Level

• Voice Quality

• Capacity Planning

CA eHEALTH LIVE HEALTH® APPLICATION Bundled with the CA eHealth E2E Console, the CAeHealth Live Health Application provides intelligent algorithms and live displays for managingmanagement across networks, systems, databases and applications in real time. CA eHealthLive Health displays are:

• Live Status

• Live Exceptions

• Live Trend

• Live Reporting


CA eHEALTH NPM REPORT CENTER Bundled with the E2E Console, this three-part toolsetenables you to dive deeply into your rich CA eHealth NPM historical database and create fullycustomized reports. Additional features are:

• Power users can tap Query Studio’s Web-based drag-and-drop interface to mine data foradvanced troubleshooting.

• Report experts can use Report Studio to translate queries into customized reports.

• General users can tap a Report Center Web Interface to access reports created for them bypower users and report experts and to store those reports in personalized folders.

CA eHEALTH TRAFFIC ACCOUNTANT This add-on module provides a business-level view ofnetwork utilization and delivers automated reports on network resource consumption by users,business units, regions or applications. The software imports and analyzes Netflow andRMON2 data, combining it with sophisticated grouping and sorting capabilities to createconcise, understandable reports revealing trends and usage patterns that can impact theperformance of your network.

CA eHealth Traffic Accountant includes an embedded NetFlow collector with full support forthe latest Netflow versions and aggregation schemes. These include: NetFlow record formatV9, the Enhanced Cisco NetFlow Collector, router and collector aggregations includingsimultaneous collection and reporting for AS to AS (Automomous System to AutonomousSystem), and IP to IP traffic.

CA eHealth Traffic Accountant preformatted reports provide visibility into traffic priorities andusage for converged networks and are customizable through the CA eHealth NPM Report Center.

CA eHEALTH NPM APPLICATION RESPONSE This add-on module provides sophisticated trendreporting of application performance, enabling you to plainly see how network transmission andclient system and application server processing time each contribute to response degradation.Reports include path response analysis, relative application performance for a selected locationor business function, response data for a business group whose function may be spread overseveral locations, and more.

CA eHEALTH NPM SERVICE AVAILABILITY This add-on module enables you to monitor theavailability of business critical applications. You can automate and perform regularly scheduledservice availability tests for Web, DNS, FTP, email and other application servers. When used inconjunction with CA eHealth NPM Application Response, n-tier application performancemanagement is easily accomplished.

CA eHEALTH SYSTEMEDGE This light-weight, SNMP-based agent monitors the status of criticalserver resources, such as CPU utilization, storage, memory capacity and processes, etc. CAeHealth SystemEDGE captures and stores this data twenty four hours a day, detects thresholdviolations in real-time and utilizes this information in Live Heath displays. It can also sendstandard SNMP traps to CA SPECTRUM NFM for higher-level processing (for example, eventcorrelation, service alarming and root cause analysis). CA eHealth NPM stores systemperformance data collected from CA eHEALTH SystemEDGE for generating the broad range ofhistorical performance reports (for example, At-A-Glance, Health and Trend Reports) and forlive alarming.


CA eHEALTH NPM DISTRIBUTED eHEALTH Designed for geographically dispersed environments,this add-on module is a highly scalable solution for distributing data collection, analysis andstorage across multiple machines residing inside and outside the enterprise firewall. Thesoftware delivers a seamless view of your entire enterprise to a single Web-based workstation.

CA eHEALTH NPM CA SPECTRUM NETWORK FAULT MANAGER (NFM) INTEGRATION With CAeHealth NPM and CA SPECTRUM NFM integration, you can combine best-in-class performancemanagement with best-in-class service, fault and configuration management into one unifiedmanagement solution. This helps ensure high availability and responsiveness of your criticalbusiness services. CA eHealth NPM alarms are integrated into CA SPECTRUM NFM andpresented through its user interface. CA SPECTRUM NFM global collections seed CA eHealthNPM discovery, and there is context-sensitive launching from CA SPECTRUM NFM alarms andtopology views to eHealth reports.

CA eHEALTH NPM INSIGHT DATABASE PERFORMANCE MONITOR (DPM) This add-on moduleenables network operation staffs to view multivendor live and historical database performancetrends right from their CA eHealth NPM interface. This provides early warning system and fasttriage to database problems affecting services. CA Insight DPM, itself, automates monitoring,data collection and performance analysis of SQL Server, Oracle, Sybase, and DB2 for Linux,UNIX, and Windows (LUW) databases.

CA eHEALTH NPM AND CA NSM INTEGRATION CA eHealth NPM is natively integrated withand provides vital network performance monitoring to CA NSM. CA NSM is a comprehensiveservice and systems management product that monitors and automatically manages multi -vendor servers and operating systems, network elements, storage resources, applications andother IT components. This service and systems management product provides advanced,extensible system monitoring, advanced event correlation, root cause analysis and automatedremediation.

CA eHEALTH NPM FOR VOICE INTEGRATION The CA eHealth NPM for Voice productautomatically and continuously collects voice call statistics from a variety of IPT and legacyvoice systems. It also presents a complete picture of the health of your voice network from asingle, intuitive management console. A complete picture of voice service health is achievedwhen combining this with CA eHealth NPM dynamic thresholding and reporting for MOS andIP SLA performance.

CA eHEALTH NPM UNIVERSAL WORKFLOW INTEGRATION MODULES (HP OPENVIEW, IBM NETCOOLAND CISCO CIC) These add-on integration modules provide two-way communication betweenCA eHealth NPM and third-party management platforms. Operators of these third-partyproducts gain a historical perspective of network performance by accessing CA eHealth NPMreports dynamically. They can also launch CA eHealth NPM applications from a toolbar insidethe third-party consoles to exploit CA eHealth NPM troubleshooting capabilities withoutlearning new applications.


CA eHEALTH NPM UNIVERSAL DATA INTEGRATION MODULES (CISCO WAN MANAGER, CISCO IPSOLUTION CENTER, LUCENT, NORTEL, ALCATEL AND PSYTECHNICS EXPERIENCE MANAGER)Designed for carrier-class environments, these add-on integration modules enable CA eHealthNPM to manage a variety of high-end voice and data switching equipment from industryleaders. CA eHealth NPM can collect performance, configuration, utilization and availability datafrom these third-party platforms, correlate and analyze it, and generate reports with actionableinformation. Supported technologies include legacy voice and VoIP and data networking.

CA eHEALTH NPM UNIVERSAL WIRELESS DATA INTEGRATION MODULES (NORTEL GGSN ANDSTARENT PDSN) Designed for carrier-class wireless networks, these add-on integrationmodules enable CA eHealth NPM to gather the statistics needed to manage these industryleading wireless voice and data gateways. CA eHealth NPM can collect performance,configuration, utilization and availability data from these platforms, correlate and analyze it,and generate reports with actionable information.

The CA AdvantageCA eHealth NPM integrates with other CA Enterprise IT Management and third-party productsto provide comprehensive, end-to-end management of diverse IT network environments. Rapidproblem identification and resolution and proactive service assurance ensure high availabilityand performance of heterogeneous infrastructures. Vendor-neutral and platform-independent,CA management products offer the widest support of system types and versions available andbroad language support for global deployments.

CA Services and our partners can help you assess your current IT situation, define your goalsand implement solutions to gain measurable results. To keep your CA Solutions operating atpeak performance, CA Support delivers unparalleled technical and customer support worldwide,and we offer training and certification through CA Education.

Next StepsYou should consider CA eHealth NPM if you’re finding that:

• You are experiencing too much costly service degradation and downtime

• Your staff can’t identify and fix performance problems before users and business processesare affected

• Managing different technologies and systems separately is proving to be inefficient anderror-prone

The CA eHealth NPM product family unifies and automates network performancemanagement across multivendor and multiplatform networks, improving service levels whilemanaging costs.

To learn more about CA eHealth Network Performance Manager and to see how CA softwaresolutions enable organizations to unify IT and simplify the management of complex computingenvironments for better business results, visit ca.com/products.


http://ca.com/products

MP328010908

CA (NSD: CA), one of the world's leading independent,enterprise management software companies, unifies andsimplifies complex information technology (IT) managementacross the enterprise for greater business results. With ourEnterprise IT Management vision, solutions and expertise,we help customers effectively govern, manage and secure IT.

Learn more about how CA can help you transform your business at ca.com

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