C96-742621-00 Cisco Cognitive-Collab Infographic Partner - v2a...Learn how Cisco creates cognitive...

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Workers need information and context to do their jobs. Information without context just adds confusion. So what is Cognitive Collaboration? Cognitive Collaboration empowers results-oriented interactions. Cognitive Collaboration dynamically puts relevant information at workers’ fingertips, enhancing their interactions and minimizing information overload. Key aspects of Cognitive Collaboration The combination of artificial intelligence (AI) with cloud communications and multiple enterprise data sources brings people together with more context. This approach: 31 Average number of people who workers interact with on a daily basis in and outside their organization. 61 % of workers need 4+ apps, and 13% access 11+ apps on a daily basis. 34 Apps in a typical software-as-a-service (SaaS)-based organization. Learn how Cisco creates cognitive advantages for your business Information overload wastes valuable time, creates ineffective interactions, and hurts productivity. 44 % of workers do not find the information they need to do their jobs. Not finding the right information leads to a 16% productivity impact. Is too much information a bad thing? 75 % of business executives say AI will be actively implemented in their companies within the next three years. will be an essential element in reducing costs, boosting efficiency, and achieving innovation in the workplace. AI 36% Time in a typical day spent searching for or consolidating information. 90% of all digital information is unstructured data in disparate databases. 45% of people spend more than half of their day in meetings. 56% expect more complexity in omnichannel customer experiences. Cognitive Collaboration How to manage information overload Cognitive Collaboration: The X factor in improving business results Workforce productivity • Provides needed context to interactions • Enhances collaboration • Improves worker productivity Process efficiencies • Automates tasks and events • Optimizes workflows • Deepens knowledge and eliminates silos Customer experience • Evolves the contact center from reactive care to predictive care • Empowers agents with context to improve first-contact resolution • Improves the customer journey and lifetime value Competitive advantage • Accelerates communications and business processes • Improves responsiveness • Enhances customer interactions Julie, what’s your recommendation on how to address the latest alert? Raj, the sensor data shows we need to accelerate our response time. • Removes friction points • Creates greater relevance to achieve higher efficiency • Enhances productivity • Inspires innovation • Creates more engaging customer experiences Sonja Julie Virtual assistant Raj, I’ve updated our digital whiteboard to highlight a possible solution. Thanks, Sonja, I agree. Let’s get the engineering lead to update the plan. Distributing notes and action items to the team. Follow-up meeting scheduled for next Tuesday. Raj • Delivers relevant information about people’s profiles and actions • Provides more meaningful customer journeys • Creates stronger relationships 1 People context • Makes collaboration more intuitive • Adapts to different types of user interactions and meetings Accelerates decision making 4 Workspace intelligence 2 3 • Predicts based on prior behaviors • Recommends, identifies, anticipates Improves processes, experiences, and outcomes Business workflows • Learns from user profiles, feedback, responses, preferences, and interactions • Delivers relevant information, bridging the productivity gap Data insights ©2019 Cisco and/or its affiliates. All rights reserved. Cisco, the Cisco logo, and Webex are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, see the Trademarks page on the Cisco website. Third-party trademarks mentioned are the property of their respective owners. The use of the word “partner” does not imply a partnership relationship between Cisco and any other company. (1905R) | www.netraone.com 315-738-2983 Netra One Technology is proud to be a 100% Veteran-owned business (VOSB). Almost three million strong, VOSBs employ over six million people throughout the United States. In the same manner we served our country, VOSBs meet the needs of our clients through an unwavering commitment to excellence, unparalleled service and the highest levels of integrity. For the people of Netra One Technology, e pluribus unum is more than our nation’s motto. It is a defining principle - out of many products and services, we deliver one, total solution that helps our clients succeed. Masking Field [email protected] Contact Netra One

Transcript of C96-742621-00 Cisco Cognitive-Collab Infographic Partner - v2a...Learn how Cisco creates cognitive...

Page 1: C96-742621-00 Cisco Cognitive-Collab Infographic Partner - v2a...Learn how Cisco creates cognitive advantages for your business Information overload wastes valuable time, creates ineffective

Workers need information and context to do their jobs.

Information without context just adds confusion.

So what is Cognitive Collaboration?

Cognitive Collaboration empowers results-oriented interactions.

Cognitive Collaboration dynamically puts relevant information at workers’ fingertips, enhancing their interactions and minimizing information overload.

Key aspects of Cognitive Collaboration

The combination of artificial intelligence (AI) with cloud communications and multiple enterprise data sources brings people together with more context. This approach:

31Average number of

people who workers interact with on a daily basis in and outside their organization.

61%of workers need 4+ apps, and 13% access 11+ apps

on a daily basis.

34Apps in a typical

software-as-a-service (SaaS)-based organization.

Learn how Cisco creates cognitive advantages for your business

Information overload wastes valuable time, creates ineffective interactions, and hurts productivity.

44%of workers do not find the information

they need to do their jobs.

Not finding the right information leads to a 16% productivity impact.

Is too much information a bad thing?

75%of business executives say AI will be actively implemented in their companies within the

next three years.

will be an essential element in reducing costs, boosting efficiency, and achieving

innovation in the workplace.

AI

36%Time in a typical day spent

searching for or consolidating information.

90%of all digital information is unstructured data in disparate databases.

45%of people spend more than half of their day

in meetings.

56% expect more complexity in omnichannel customer

experiences.

Cognitive Collaboration

How to manage information overload

Cognitive Collaboration:The X factor in improving business results

Workforce productivity• Provides needed contextto interactions

• Enhances collaboration• Improves worker productivity

Process efficiencies• Automates tasks and events

• Optimizes workflows• Deepens knowledge and

eliminates silos

Customer experience• Evolves the contact center from

reactive care to predictive care• Empowers agents with context

to improve first-contact resolution• Improves the customer journey

and lifetime value

Competitive advantage• Accelerates communications andbusiness processes

• Improves responsiveness• Enhances customer interactions

Julie, what’s your recommendation on how to address the latest alert?

Raj, the sensor data shows we need to accelerate our response time.

• Removes friction points• Creates greater relevance to achieve higher efficiency• Enhances productivity• Inspires innovation• Creates more engaging customer experiences

Sonja

Julie

Virtual assistant

Raj, I’ve updated our digital whiteboard to highlight a possible solution.

Thanks, Sonja, I agree. Let’s get the engineering lead to update the plan.

Distributing notes and action items to the team. Follow-up meeting scheduled for next Tuesday.

Raj

• Delivers relevant information aboutpeople’s profiles and actions

• Provides more meaningfulcustomer journeys

• Creates stronger relationships

1People context

• Makes collaboration more intuitive

• Adapts to different types of userinteractions and meetings

• Accelerates decision making

4

Workspace intelligence

2

3

• Predicts based on prior behaviors

• Recommends, identifies, anticipates

• Improves processes, experiences,and outcomes

Business workflows

• Learns from user profiles, feedback,responses, preferences, andinteractions

• Delivers relevant information,bridging the productivity gap

Data insights

©2019 Cisco and/or its affiliates. All rights reserved. Cisco, the Cisco logo, and Webex are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, see the Trademarks page on the Cisco website. Third-party trademarks mentioned are the

property of their respective owners. The use of the word “partner” does not imply a partnership relationship between Cisco and any other company. (1905R)

|

www.netraone.com

http://[email protected]

315-738-2983

Netra One Technology is proud to be a 100% Veteran-owned business (VOSB). Almost three million strong,VOSBs employ over six million people throughout the United States. In the same manner we served our country,VOSBs meet the needs of our clients through an unwavering commitment to excellence, unparalleled service andthe highest levels of integrity. For the people of Netra One Technology, e pluribus unum is more than our nation’s

motto. It is a defining principle - out of many products and services, we deliver one, total solution that helps ourclients succeed.

Masking Field

[email protected]

Contact Netra One