COMPANY NAME : SUN LIFE GREPA FINANCIAL, INC.

COMPANY STRUCTURE : CLASS 2

FINANCIAL YEAR END : 2019

SECTOR : INSURANCE (Life)

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document C.1 The rights of the stakeholders that are established by law or through

mutual agreements are to be respected.

Does the company disclose a policy that :

C.1.1 Stipulates the existence and scope of the company's efforts to address customers' welfare?

OECD Principle IV (A): The rights of stakeholders that are established by law or through mutual agreements are to be respected. In all OECD countries, the rights of stakeholders are established by law (e.g. labour, business, commercial and insolvency laws) or by contractual relations. Even in areas where stakeholder interests are not legislated, many firms make additional commitments to stakeholders, and concern over corporate reputation and corporate performance often requires the recognition of broader interests. Global Reporting Initiative: Sustainability Report (C1.1 - C.15) International Accounting Standards 1: Presentation of Financial Statements

YES 1) The 2019 Sustainability Report contains and manifests Sun Life’s commitment to serving and protecting its customer’s welfare.

“Client Focus Our Clients are at the centre of everything we do and we are focused on building lasting and trusted Client relationships and deepening the value we provide our Client. OUR APPROACH For us, being Client-focused means listening and understanding what Clients need from us – at every touchpoint. It’s not just about selling insurance, benefits, or investment products. It’s about delivering the best outcomes for our Client. We put Clients at the centre of everything we do. Our caring approach, optimistic outlook and relevant advice help to shape every Client interaction. We continue to modernize and humanize our business, emphasizing three themes that reflect our Client focus.

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document 1) Easy to do business with We are committed to making it easy for Clients to do business with us. We’re making our products more accessible. We’re creating more opportunities to help Clients make informed decisions. And we’re improving the way we communicate with Clients. Plain language is our priority because we want Clients to easily understand our materials, plans and products. We want to help empower them to make the right choices by offering the clear, concise information they need. 2) Proactive contact We are both increasing and personalizing our outreach so that we interact with our Clients more often. We do that in ways that make the most sense to each Client. That could be through an advisor, in person, or by phone, video-conference, email, digital apps, text or social media. 3) Problem resolution We view any issues that Clients may have as opportunities to create positive experiences. Across Sun Life, we have processes to handle concerns and complaints. For example, in Canada we have a four-step problem resolution process. Our goal is to resolve Client problems in the first step. However, when this isn’t possible, Clients can contact our internal Ombudsman’s Office, an independent complaint resolution body or regulator. Our social media team also tracks online comments and complaints. This team engages the proper Client Services representatives to respond directly to Clients within one business day. We have processes in place to ensure we also learn and

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document improve when Clients raise concerns through these channels. Measuring the Client Experience We measure our success in delivering a great Client experience through several metrics:

Our Client Experience Index – This index measures our service delivery performance, based on Client ratings on various service channel

Business performance outcomes – Each business is responsible for improving the Client experience.

These two factors make up 25% of our annual incentive compensation. We also continue to track Net Promoter Score*. This globally recognized methodology measures the likelihood that Clients will continue doing business with us *Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of NICE Systems, Inc., Bain & Company, Inc., and Fred Reichheld. Sustainability Report/ Client Focus (Pages 5, 30) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf

2) Sustainability Pillars

Our sustainability plan focuses on our greatest opportunities to have a positive impact on society while creating competitive advantage for our business: 1) increasing financial

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document security, 2) fostering healthier lives, and 3) advancing sustainable investing.

Sustainability Report/ Client Focus (Pages 7) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf

Data Privacy and Security

Sun Life’s business is dependent on maintaining a secure, confidential environment for Clients, Employees and other partners’ information. Data Security and privacy are becoming more increasingly important as Sun Life depends more and more on mobile technologies to conduct business and bring solutions to Clients who entrust their data.

Sun Life Online Privacy Statement https://www.sunlifegrepa.com/upload/files/SLGFI%20Online%20Privacy%20Statement.pdf

Client Complaint and Feedback As a policy, crucial to the very foundation of SLOCPI’s relationship with its stakeholders i.e., - TRUST, the Company puts its CLIENTS FIRST. Sun Life takes seriously its commitment to fair dealing, honesty, and integrity in the conduct of its business with its CLIENTS. This is why it has established a Customer Complaints Handling Process because complaints are viewed as integral input to enhancing the Sun Life customer experience, to strengthening customer loyalty, and to improving operational efficiency. Under said process, the interest of the CLIENTS, insofar as attending to its complaints or feedback, is

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document given importance through the observance of turn-around-time and resolution of their issues.

Complaints Handling Manual https://www.sunlifegrepa.com/upload/files/Complaints%20Handling%20Manual.pdf

Contact Us/Employee Hotline

https://www.sunlifegrepa.com/CorporateGovernance.aspx

https://www.sunlifegrepa.com/ContactUs.aspx

“ Sustainable investing

Sustainable investing is a priority for Sun Life. We’re focused on managing capital with sustainability embedded in our decision making. We think about sustainable investing in three ways: We integrate environmental, social and governance (ESG) considerations in our investment processes, to identify both risks and opportunities. We invest in projects that will support the transition to a low-carbon and more inclusive economy. And we offer sustainable investing products to our institutional and retail Clients.

Sustainability Report (Page 22) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf

Sun Life named one of the 2019 and 2020 Global 100 Most Sustainable Corporations in the World https://www.sunlife.ca/ca/About+us/Achievements?vgnLocale=en_CA

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document Community Wellness

Sun Life Grepa’s Share the Passion corporate social esponsibility (CSR) program gained new ground with new initiatives held in 2019 like Brigada Eskwela, Financial Literacy for Teachers and Philippine Life Insurer’s Association’s Blood Donation Drive

2019 Annual Report (Page 48-50) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf Go Well Sun Life’s advocacy goes beyond financial well-being. It also extends to helping Filipinos become physically fit. Its new campaign called 'GoWell,' provides members the opportunity to learn how to keep healthy and fit through various means such as workouts, trainings, fitness classes, and more. https://www.gowell.com.ph/

C.1.2 Explains supplier/contractor selection practice?

YES Sun Life ensures that its vendors/suppliers undergo a comprehensive accreditation process, which includes assessment of their technical and financial capability, business continuity, safety, health, privacy, AML and environmental policies. Consistent also with the principles the Company espouses on the practice of fair, ethical, and governance policies, it also as far as practicable grants opportunity equitably to all the appropriate suppliers through competitive bidding and auctions.

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document Proposals are evaluated thoroughly and consideration is based on the value-add the products or services will provide to the Company. The different policies and practices of the suppliers or vendors are evaluated such as privacy, anti-bribery/corruption, AML, etc. 7.1. Vendor Selection 1.1.1 ASD shall continuously search for vendors with the intention of establishing strategic and long-term business relationships. 1.1.2 The selection of vendors is the responsibility of Procurement personnel. In making the selection, Procurement will coordinate closely with the requesting department to obtain adequate and reasonable specification and to evaluate vendors with regard to track record, nature of the guaranty and warranty of the product or service, price and quality. 1.1.3 Preference may be given to the following types of vendors provided no sacrifice in quality, service or price is incurred. - Vendors who are developing new and improved products and equipment, or designing and developing a special product for the exclusive use of the company. Source Document: Sun Life Grepa Policy on Supplier Accreditation Performance Evaluation https://www.sunlifegrepa.com/upload/files/SLFPH_%20Procurement_Procedure_Manual%202019.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document C.1.3 Describes the company's efforts to

ensure that its value chain is environmentally friendly or is consistent with promoting sustainable development?

YES Sustainability Pillars

Our sustainability plan focuses on our greatest opportunities to have a positive impact on society while creating competitive advantage for our business: 1) increasing financial security, 2) fostering healthier lives, and 3) advancing sustainable investing. Increasing Financial Security We provide our Clients and employees with innovative products and services to help increase their lifetime financial security. We’re committed to improving financial resiliency in society by advocating for and expanding access to products and services to close insurance coverage gaps and build long-term wealth. Fostering healthier lives We’re focused on improving health and wellness in society. We offer our Clients and employees products and tools to help them live healthier lives. And we invest in community health and improving access to health and disability insurance. Advancing sustainable investing We manage capital with sustainability embedded in our investment processes. We offer our Clients and employees sustainable investing opportunities. And we invest our assets to encourage a low-carbon and more inclusive economy

Sustainability Report/ Client Focus (Pages 7) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf

Data Privacy and Security

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document Sun Life’s business is dependent on maintaining a secure, confidential environment for Clients, Employees and other partners’ information. Data Security and privacy are becoming more increasingly important as Sun Life depends more and more on mobile technologies to conduct business and bring solutions to Clients who entrust their data.

Sun Life Online Privacy Statement https://www.sunlifegrepa.com/upload/files/SLGFI%20Online%20Privacy%20Statement.pdf

Client Complaint and Feedback As a policy, crucial to the very foundation of SLGFI’s relationship with its stakeholders i.e., - TRUST, the Company puts its CLIENTS FIRST. Sun Life takes seriously its commitment to fair dealing, honesty, and integrity in the conduct of its business with its CLIENTS. This is why it has established a Customer Complaints Handling Process because complaints are viewed as integral input to enhancing the Sun Life customer experience, to strengthening customer loyalty, and to improving operational efficiency. Under said process, the interest of the CLIENTS, insofar as attending to its complaints or feedback, is given importance through the observance of turn-around-time and resolution of their issues.

Complaints Handling Manual https://www.sunlifegrepa.com/upload/files/Complaints%20Handling%20Manual.pdf Contact Us/Employee Hotline

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document https://www.sunlifegrepa.com/CorporateGovernance.aspx

https://www.sunlifegrepa.com/ContactUs.aspx

“ Sustainable investing

Sustainable investing is a priority for Sun Life. We’re focused on managing capital with sustainability embedded in our decision making. We think about sustainable investing in three ways: We integrate environmental, social and governance (ESG) considerations in our investment processes, to identify both risks and opportunities. We invest in projects that will support the transition to a low-carbon and more inclusive economy. And we offer sustainable investing products to our institutional and retail Clients.

Sustainability Report (Page 22) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf

Sun Life named one of the 2019 and 2020 Global 100 Most Sustainable Corporations in the World https://www.sunlife.ca/ca/About+us/Achievements?vgnLocale=en_CA Corporate Sustainability At Sun Life Grepa, we are committed to nurturing a sustainable business organization. To ensure that our business can achieve long term success, the Company has promoted a culture of continuous improvement, using adaptive workplace strategies that are grounded on the principles of The Brighter Way, our Lean Six Sigma-based workplace philosophy meant to enhance

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document individual and company productivity. Under this initiative, the Company was able to generate two hundred thirty two (232) Yellow Belt projects with a 75% completion rate; eleven (11) Green Belt trainees; five (5) Green Belt certifications; and one (1) Black Belt trainee. Furthermore, we also continued our efforts on lessening waste in operations by expanding our practice of converting several traditional paper-based forms to digital formats and having these available for online access in our website. We also collected obsolete marketing materials from our branches nationwide and ensured the environmentally safe and efficient destruction of the said materials in Manila. 2019 Annual Report (Page 29) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf

Community Wellness

Sun Life Grepa’s Share the Passion corporate social esponsibility (CSR) program gained new ground with new initiatives held in 2019 like Brigada Eskwela, Financial Literacy for Teachers and Philippine Life Insurer’s Association’s Blood Donation Drive

2019 Annual Report (Page 48-50) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf Go Well Sun Life’s advocacy goes beyond financial well-being. It also extends to helping Filipinos become physically fit. Its new campaign called 'GoWell,' provides

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document members the opportunity to learn how to keep healthy and fit through various means such as workouts, trainings, fitness classes, and more. https://www.gowell.com.ph/

C.1.4 Elaborates the company's efforts to interact with the communities in which they operate?

YES SLGFI operates in a socially-responsible way across the organization and seeks continuous innovative solutions to make better for its stakeholders including the community where it belongs.

In 2019, the company also expanded its Corporate Social Responsibility (CSR) efforts by way of engaging the academe. This was done not only by supporting the school refurbishment activities of schools participating in the government’s Brigada Eskewela program but also by launching a financial literacy program for school teachers under its Share the Passion CSR umbrella.

Source Documents: 2019 Annual Report/ Corporate Social Responsibility (Page 46, 48-50) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf

C.1.5 Describe the company's anti-corruption programmes and procedures?

YES SLGFI is committed to complying with the letter and spirit of anti-corruption and anti-bribery laws in the Philippines and in any country where it operates. We prohibit the direct or indirect use of bribery, kickbacks,

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document payoffs, or other corrupt practices by employees, agents, or other parties acting on behalf of SLGFI, especially in our business relationships including those with suppliers, customers and government representatives. Generally, anti-corruption laws in the country where SLGFI operates prohibits companies from giving or offering anything of value to a government official or another person to improperly influence a decision, assist the company in doing business, or obtain an improper business advantage. Hence, it is a policy of SLGFI not to allow payments or transfers of anything of value to government officials or representatives unless it is for a legitimate or legal purpose and duly and with prior review and authorization. Employees are expected to recognize and avoid the use of bribery and to report suspected and known incidents of bribery and corruption through the channels set out in the Company’s Code of Business Conduct. SLGFI’s business partners are also expected to conduct themselves lawfully and ethically, and to comply with applicable anti-bribery and anti-corruption laws. SLGFI also has a gifts and entertainment policy, which disallows employees to receive and give gifts or entertainment unless it is within the allowable amount and meets the conditions set under the policy. Source Documents:

Company Policies: Rejecting Corruption and Bribery Company Polices: Accepting and Giving Gifts and Entertainment

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document https://www.sunlifegrepa.com/CorporateGovernance.aspx Code of Business Conduct: Rejecting Corruption and Bribery (Page 22) Code of Business Conduct: Accepting and Giving Gifts and Entertainment (Page 23) https://www.sunlifegrepa.com/upload/files/Code%20of%20Business%20Conduct.pdf

C.1.6 Describes how creditors' rights are safeguarded?

SLGFI periodically or when requested/required reports to its creditors its financial condition through the published Audited Financial Statements, and other Certifications issued by any of its duly authorized officers. The provision of the Annual Report or Audited Financial Report ensures the Creditors of the Company’s financial soundness. SLGFI also submits to the Securities and Exchange Commission and the Insurance Commission its audited Financial Statements and Annual Statement. As these become public documents once submitted to the regulators, the creditors of the company are also given access to these reports to apprise them of the Financial Condition or status of the Company thereby safeguarding their rights as creditors. The Company also provides prompt and accurate reports of its financial standing to its creditors. It is the policy of SLGFI to protect the rights of its creditors by maintaining, at all times, the company’s good credit standing. In furtherance thereof, the Company strictly observes contractual obligations, and regard fair and truthful disclosure and transparency of financial records and dealings of utmost importance to assure

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document creditors of the company’s continued credit worthiness. Moreover, the Company’s risk based approach to business and adoption of good corporate governance practices further assures the creditors that the company is effectively managing its risks and is committed to sustaining the growth of the company. As part of the implementation, SLGFI regularly submits its periodic financial reports to the Insurance Commission and SEC. SLGFI abides by Sun Life’s Code of Business Conduct, which requires the provision of accurate, consistent, informative and timely disclosures of information to the market. “Maintaining Books and Records Sun Life is required to maintain accurate, reliable and complete records to appropriately manage its affairs and comply with legal, regulatory, financial, accounting and operational obligations. Sun Life must provide accurate, consistent, informative and timely disclosures of information to the market in accordance with applicable laws. Our financial statements, books and records should accurately reflect all business transactions and be retained in accordance with our record keeping practices. Failing to disclose or record revenues, expenses, assets or liabilities is prohibited. We are responsible for the integrity of books and business, financial accounting and expense records under our control. xxx”

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document Source Documents: 2019 Annual Report/ Audited Financial Statement (Page 32-41) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf 2019 Audited Financial Statement https://www.sunlifegrepa.com/upload/files/SLGFI_FS_2019%20Sun%20Life%20Grepa%20Financial%20Inc_Client%20Copy.pdf SLGFI Website/Company Policies/Rights of Creditors https://www.sunlifegrepa.com/CorporateGovernance.aspx Quarterly Reports https://www.sunlifegrepa.com/upload/files/SLGFI%20Q1%202019%20Life%20Stat%20report.PDF https://www.sunlifegrepa.com/upload/files/SLGFI%20Q2%202019%20Life%20Stat%20report.PDF https://www.sunlifegrepa.com/upload/files/SLGFI%20Q3%202019%20Life%20Stat-AnnexB.PDF https://www.sunlifegrepa.com/upload/files/SLGFI%20Q4%202019%20Life%20Stat-AnnexB.PDF

Does the company disclose the activities that it has undertaken to implement the above mentioned policies?

C.1.7 Customer health and safety OECD Principle IV (A) & Global Reporting Initiative

YES The following are the activities of Sun Life worldwide: Community wellness

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document As a company with many connections to communities around the world, Sun Life believes that we play a role in their development and sustainability. Sun Life’s goal is to build sustainable, healthier communities where we all live and work, helping to improve the lives of individuals and families. GoWell Through its website www.gowell.com.ph, Sun Life offers clients, employees and other Filipinos fitness and wellness content for the body, mind and soul, and provides access to community workouts such as Zumba, cycling classes and yoga. To further inspire Filipinos in their wellness journey, GoWell has tapped celebrity ambassadors who excel in their respective crafts to lead the community. GoWell members receive the following privileges: Access to fitness and wellness content Perks and privileges from our partner

establishments Entry into GoWell events Opportunity to meet other health and wellness

enthusiasts in the community In the Philippines, Sun Life expanded our collaboration with Fitness First, the largest fitness brand in Asia. Our Clients and employees in the Philippines will get more club benefits and referential rates. For example, they can get a free health assessment and a discounted gym membership. New Product, Tool and Partnership for Clients

- Sun Life Grepa launched online portal and mobile app for clients. Sun Life Grepa clients

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document can now manage their policies anywhere, anytime with the recently launched MySunLifeGrepa Client Portal along with its Sun Life Grepa PH mobile app.

- Sun Life Grepa launched critical illness product for seniors to help cushion the impact of not having enough funds to survive the health-related difficulties during retirement.. Sun Grepa Senior Care is a limited-pay comprehensive life and health protection plan that provides financial security for medical issues that commonly happen in later years.

- Sun Life Grepa Financial, Inc. (Sun Life Grepa), one of the top local life insurance companies in the Philippines, and LifeData, a medical records software services provider, teamed up to provide life insurance coverage to LifeData medical record clients. The tie-up aims to enhance the benefits received by LifeData clients. LifeData gives its clients access to their personal medical records from participating healthcare institutions around the Philippines, therefore building for themselves a comprehensive personal medical record that they can share with any doctor or even multiple doctors of their choice so they can be appropriately diagnosed whether face-to-face or from a remote location.

Source Documents: Sun Life Grepa Newsroom https://www.sunlifegrepa.com/SiteNewsRoom.aspx?yy=2019

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document GoWell website www.gowell.com.ph Sustainability Report (Page 15) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf 2019 Annual Report (Page 48-50) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf

C.1.8 Supplier/Contractor selection and criteria

YES Sun Life ensures that its vendors/suppliers undergo a comprehensive accreditation process, which includes assessment of their technical and financial capability, business continuity, safety, health, privacy, AML and environmental policies. Consistent also with the principles the Company espouses on the practice of fair, ethical, and governance policies, it also as far as practicable grants opportunity equitably to all the appropriate suppliers through competitive bidding and auctions. Proposals are evaluated thoroughly and consideration is based on the value-add the products or services will provide to the Company. The different policies and practices of the suppliers or vendors are evaluated such as privacy, anti-bribery/corruption, AML, etc. 7.1. Vendor Selection 1.1.1 ASD shall continuously search for vendors with the intention of establishing strategic and long-term business relationships.

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document 1.1.2 The selection of vendors is the responsibility of Procurement personnel. In making the selection, Procurement will coordinate closely with the requesting department to obtain adequate and reasonable specification and to evaluate vendors with regard to track record, nature of the guaranty and warranty of the product or service, price and quality. 1.1.3 Preference may be given to the following types of vendors provided no sacrifice in quality, service or price is incurred. - Vendors who are developing new and improved products and equipment, or designing and developing a special product for the exclusive use of the company. Source Document: Sun Life Grepa Policy on Supplier Accreditation Performance Evaluation https://www.sunlifegrepa.com/upload/files/SLFPH_%20Procurement_Procedure_Manual%202019.pdf

C.1.9 Environmentally-friendly value chain YES Environmental responsibility

SLGFI recognizes the links between a healthy planet and a healthy economy, on which its business depends. By improving its environmental performance and embedding environmental, social and governance factors into its investment decisions, SLGFI is creating a more sustainable organization while supporting the transition to a lower-carbon economy.

“Sun Life also actively buys green bonds and other forms of social finance lending across the globe. We have $773 million in green and sustainability bond holdings across North America and Asia… The Fund invests in clean energy and green businesses identified

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document as helping to address environmental pollution in the country.” “Green bond investments support climate-smart projects in Asia Last year was a milestone year for Sun Life Philippines, marking its foray into green bonds to support sustainability projects. The company purchased: The International Finance Corp’s Green Bonds, the first of its kind in the Philippines. The proceeds of this issuance are being directed to renewable energy, energy efficiency and other climate-smart projects. Green bonds issued by Sindicatum Renewable Energy Company, a renewable energy developer and advocate of sustainable climate projects. Funds raised will support eligible clean energy projects in the Philippines. “ Sun Life named one of the 2019 and 2020 Global 100 Most Sustainable Corporations in the World https://www.sunlife.ca/ca/About+us/Achievements?vgnLocale=en_CA Source Documents:

2019 Sustainability Report (Page 26) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf 2018 Sustainability Report (Page 32) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2018.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document C.1.10 Interaction with the communities YES The following are the activities engaged in by the

Sun Life Philippines in support of this policy:

Leveraged the power of advanced analytics to identify a Client’s next possible product need. This enabled our advisors to offer targeted and relevant advice and product solutions. Ultimately, we’re deepening the conversation and fulfilling the role of advisors as partners for life for Clients

Hosted the SINAG Students and Teachers Summit in the Philippines.The event focused on financial literacy, with interactive games financial tools and talks on how to achieve financial freedom. We also sponsored the #LetsSaveTogether campaign by GCash. The program encouraged Filipinos to improvetheir saving habits

Offered personal accident insurance to Lazada customers through its online shopping platform. The short-term, low-cost solution makes it easier for Filipinos to get insurance digitally.

Sun Life Asia organized Sun Life Resolution Run - A record turnout of 16,000 people in five countries Hong Kong, Indonesia, Malaysia, Philippines, Vietnam) ran a combined total of

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document

over 110,000 km. The run raised $250,000 for charities focused on diabetes prevention. Sun Life Foundation in the Philippines, in partnership with Children’s Hour Philippines rebuilt 120 classrooms in areas heavily hit by natural disasters, under Project 120 Classrooms. Community Wellness

Sun Life Grepa’s Share the Passion corporate social esponsibility (CSR) program gained new ground with new initiatives held in 2019 like Brigada Eskwela, Financial Literacy for Teachers and Philippine Life Insurer’s Association’s Blood Donation Drive Source Documents: Sun Life Website/ Newsroom https://www.sunlifegrepa.com/SiteNewsRoom.aspx 2019 Annual Report (Page 48-50) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf 2019 Sustainability Report (Pages 11-12, 20-21, 31) https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document C.1.11 Anti-corruption programmes and

procedures YES SLGFI rejects bribery and corruption and has guidelines

in place to manage potential conflicts of interest that may arise from giving and accepting gifts, hospitality and entertainment. Sun Life’s Code of Business Conduct provides:

“Rejecting Corruption and Bribery

Sun Life is committed to complying with the letter and spirit of anti-corruption and anti-bribery laws in all of the countries in which it operates. It prohibits the direct or indirect use of bribery, kickbacks, payoffs, or other corrupt practices by employees, agents, or other parties acting on behalf of Sun Life, especially in our business relationships including those with suppliers, customers and government representatives.” Source Documents: Company Policies: Rejecting Corruption and Bribery Company Polices: Accepting and Giving Gifts and Entertainment https://www.sunlifegrepa.com/CorporateGovernance.aspx Code of Business Conduct: Rejecting Corruption and Bribery (Page 22) Code of Business Conduct: Accepting and Giving Gifts and Entertainment (Page 23) https://www.sunlifegrepa.com/upload/files/Code%20of%20Business%20Conduct.pdf

C.1.12 Creditors' rights YES Creditors’ rights are protected through the observance of the following standards: Maintaining Books and Records

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document “Sun Life is required to maintain accurate, reliable and complete records to appropriately manage its affairs and comply with legal, regulatory, financial, accounting and operational obligations. Through the maintenance of accurate records and reports, creditor’s rights are safeguarded. Sun Life provides accurate, consistent, informative and timely disclosures of information to the market which includes its creditors in accordance with applicable laws. Sun Life’s financial statements, books and records accurately reflect all business transactions and retained in accordance with our record keeping practices. Failing to disclose or record revenues, expenses, assets or liabilities is prohibited. The Company is responsible for the integrity of books and business, financial accounting and expense records under its control.“ Maintaining Appropriate Controls SLGFI’s internal controls are designed to provide reasonable assurance that:

- Operations are effective and efficient - Financial reporting is reliable and - SLGFI complies with laws and regulations

SLGFI’s internal control is reflected in the Company’s strong control environment, which includes: - The Audit and Risk Management Committees,

which provide oversight and guidance over internal control practices and SLGFI’s financial reporting

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document - A commitment to acting ethically as set out in the

Code - A sound organizational structure reflecting clear

and appropriate accountabilities and authorities and

- Competent and appropriately compensated employees

“Rights of Creditors Sun Life’s main creditors are its suppliers. At Sun Life, we want to do business with suppliers that share our values – integrity, engagement, Client focus, excellence, value and innovation – and that can meet our business requirements.

Our Strategic Sourcing team identifies and evaluates potential suppliers, then negotiates with and contracts with them to efficiently and cost-effectively procure high-quality goods and services. We assess suppliers on the products and services they offer, as well as their demonstrated ability to meet our business needs.

We expect our suppliers to share our business values and to follow prudent business practices, including business integrity and the responsible treatment of individuals.

We engage with suppliers that share our commitment, as outlined in our Code of Business Conduct, to:

Acting ethically and complying with applicable laws

Following responsible business practices

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document

Following responsible employment practices and providing safe working conditions

Caring for the community and the environment

We are committed to fair and open competition under the highest ethical standards when dealing with our suppliers. These standards – professionalism, honesty and integrity – are reflected in our Code of Conduct.

Sun Life periodically or when requested submit reports to its creditors on its financial condition through the published Audited Financial Statements and other Certifications issued by any of its duly authorized officers. The provision of the Annual Report or Audited Financial Report ensures the Creditors of the Company’s financial soundness.

Sun Life also submits to the Securities and Exchange Commission and the Insurance Commission its audited Financial Statements and Annual Statement. As these become public documents once submitted to the regulators, the creditors of the company are also given access to these reports to apprise them of the Financial Condition or status of the Company thereby safeguarding their rights are creditors.

The Company also provides prompt and accurate reports of its financial standing to its creditors. It is the policy of Sun Life to protect the rights of its creditors by maintaining, at all times, the company’s good credit standing. In furtherance thereof, the Company strictly observes contractual obligations, and regard fair and truthful disclosure and transparency of financial records and dealings of utmost importance to assure creditors of the Company’s continued credit worthiness.

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document

Moreover, the Company’s risk based approach to business and adoption of good corporate governance practices further assures the creditors that the company is effectively managing its risks and is committed to sustaining the growth of the Company.”

Source Documents: SLGFI Website /Company Policies: Maintaining Books and Records https://www.sunlifegrepa.com/CorporateGovernance.aspx Code of Business Conduct: Maintaining Appropriate Controls (Page 17) Code of Business Conduct: Maintaining Books and Records (Page 20) https://www.sunlifegrepa.com/upload/files/Code%20of%20Business%20Conduct.pdf SLGFI Website/Company Policies: Rights of Creditors https://www.sunlifegrepa.com/CorporateGovernance.aspx SLGFI Quarterly Reports https://www.sunlifegrepa.com/upload/files/SLGFI%20Q1%202019%20Life%20Stat%20report.PDF https://www.sunlifegrepa.com/upload/files/SLGFI%20Q2%202019%20Life%20Stat%20report.PDF https://www.sunlifegrepa.com/upload/files/SLGFI%20Q3%202019%20Life%20Stat-AnnexB.PDF https://www.sunlifegrepa.com/upload/files/SLGFI%20Q4%202019%20Life%20Stat-AnnexB.PDF

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document C.1.13 Does the company have a separate

corporate responsibility (CR) report/section or sustainability report/section?

OECD Principle V (A): Disclosure should include, but not be limited to, material information on: (7) Issues regarding employees and other stakeholders. Companies are encouraged to provide information on key issues relevant to employees and other stakeholders that may materially affect the long term sustainability of the company.

YES The Sustainability Report is published on the Company’s website. The Annual Report also contains the discussion of the Company’s Corporate Social Responsibility (CSR) Program. The CSR activities are featured in the “News Room” section of the website.

The following is also available under the Company Policies section posted on the website.

“We are committed to the principle of sustainability in the conduct of our business. Corporate sustainability is at the core of our mission of helping customers achieve lifetime financial security. It is fundamental to our business model and in many ways is embedded in everything that we do to ensure we meet our commitments to customers and other stakeholders - employees, shareholders, and investors - over the long term.

Today, being a sustainable company means more than taking actions to protect and preserve the environment and being a good corporate citizen; it means striving to actively consider environmental, social and governance impacts, risks and opportunities in the way we conduct our business to strengthen our business today and into the future. If you have any suggestions to improve the sustainability of our business practices, please submit them to the Sustainability Program.

Sun Life Foundation

“When Sun Life established its roots in the Philippines, we made a commitment to help Filipinos achieve a sustainable future.

Our Sun Life employees and advisors took this collective purpose at heart, while also sharing the light of the Sun with generous and charitable acts. Such was the

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document beginning of the Sun Life Foundation and the spirit of volunteerism passed on from one generation to the next.

Incorporated in 2007, the Sun Life Foundation commits to ‘building a Brighter World’ to help alleviate the plight of those who are most in need. Anchored by its pillars of Education, Health, Environment, together with Arts & Culture, our Corporate Social Responsibility arm provides assistance to numerous organizations with similar advocacies.

As the Foundation celebrates a decade of giving back, it will broaden the reach of our Financial Literacy advocacy, from its partner communities to the general public.

Because for Sun Life, a Brighter World ensures the future of generations while creating a prosperous present.”

Source Documents:

2019 Sustainability Report https://www.sunlifegrepa.com/upload/files/Sustainability_Report_E2019.pdf Sun Life Grepa Website/Corporate Governance/ Company Policies https://www.sunlifegrepa.com/CorporateGovernance.aspx 2019 Annual Report (Page 48-50) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document Sun Life Foundation https://www.sunlife.com.ph/PH/About+us/Sun+Life+Foundation+Video?vgnLocale=en_CA

C.2 Where stakeholder interests are protected by law, stakeholders should have the opportunity to obtain effective redress for violation of their rights.

C.2.1 Does the company provide contact details via the company's website or Annual Report which stakeholders (e.g. customers, suppliers, general public etc.) can use to voice their concerns and/or complaints for possible violation of their rights?

OECD Principle IV (B): Where stakeholder interests are protected by law, stakeholders should have the opportunity to obtain effective redress for violation of their rights. The governance framework and processes should be transparent and not impede the ability of stakeholders to communicate and to obtain redress for the violation of rights.

YES The contact details are provided under the Reporting Code Breaches of the Policies section of the Corporate Governance page. The contact details may also be found in the Annual Report. The “Contact Us” of the Company Website provides for the contact details where customers, suppliers, general public etc. may voice or raise any of their concerns, complaints, feedback or suggestions (Website, Company, Product and Services and Other Matters) In the 2019 Annual Report, there is a section on “Whistle Blower and Breach Policy and its corresponding contact details. To wit: The Whistleblower program of the Company provides a formal mechanism and channel for directors, officers, employees, suppliers, business partners, contractors and sub-contractors, and other third parties to raise serious concerns about a perceived wrongdoing or questionable or unethical behavior or transaction, malpractice, or any risk involving the Company or any of its officers and employees. Sun Life strictly prohibits any form of retaliation against those reporting concerns in good faith and guarantees that the whistleblower will be shielded or free from reprisals, harassment, or disciplinary action. When you suspect a

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document breach of the Sun Life Financial Code of Business Conduct, the same must be promptly reported to the Compliance Officer, Head of Human Resources, or the General Counsel. You may also email at Code@sunlife.com. The whistleblower may also report via the Ethics Hotline, handled by an external service provider. It is available to all Sun Life Employees, 24 hours a day through the following channels: Toll Free Number: Dial 1-800-1322-0175 (Using PLDT landline or SMART lines) Dial 1-800-8918-0153 (Using Globe lines) Web-based Reporting: Submit a report online through the Employee Ethics Hotline website (https://www.employee-ethics-hotline.com/), which is available in multiple languages.

Source Documents: Sun Life Grepa Website/Contact Us https://www.sunlifegrepa.com/ContactUs.aspx Company Policies: Reporting Code Breaches https://www.sunlifegrepa.com/CorporateGovernance.aspx 2019 Annual Report: Whistleblower and Breach Policy (Page 47) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document C.3 Performance-enhancing mechanisms for employee participation should be

permitted to develop.

C.3.1 Does the company explicitly disclose the health, safety, and welfare policy for its employees?

OECD Principle IV (C): Performance-enhancing mechanisms for employee participation should be permitted to develop. In the context of corporate governance, performance enhancing mechanisms for participation may benefit companies directly as well as indirectly through the readiness by employees to invest in firm specific skills. Firm specific skills are those skills/competencies that are related to production technology and/or organizational aspects that are unique to a firm. Examples of mechanisms for employee participation include: employee representation on boards; and governance processes such as works councils that consider employee viewpoints in certain key decisions. With respect to performance enhancing mechanisms, employee stock ownership plans or other profit sharing mechanisms are to be found in many countries.

YES The Company explicitly discloses the health, safety, and welfare policy for its employees through the Code of Business Conduct, which the employees acknowledge upon hiring and affirm annually through the online training on Code of Business Conduct. Promoting Fairness and Safety in the Workplace

“You are critical to our success. We are committed to safety and fairness in the workplace and recognize that a diverse workforce allows us to serve our customers most effectively. We will not tolerate unlawful discrimination, harassment or violence at work. We must all work to maintain a safe and healthy work environment. Specifically, we do not unlawfully discriminate against co-workers, customers or anyone else we encounter in the course of our work on the basis of their race, colour, religion, sex, sexual orientation, national origin, citizenship, creed, age, marital status, family status, disability, or other grounds included in human rights legislation. Acts and threats of violence affect everyone's safety and must be reported immediately. We must not engage in threatening, intimidating or violent acts against co-workers, customers or anyone else encountered in our work. Sexual or other harassment, or offensive behaviour, such as verbal abuse or unnecessary physical contact, are also prohibited.

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document The use of illicit drugs and alcohol can negatively affect job performance and cause severe safety hazards. As a general rule, illicit drugs or alcohol may not be brought into or consumed in the workplace. If you are found in possession of or under the influence of illicit drugs or alcohol at work, you may be subject to discipline and possible termination of your employment.” GoWell Employee health and welfare are also promoted through GoWell, a wellness community aimed at helping people live healthier, brighter lives. Through its website www.gowell.com.ph, Sun Life offers clients, employees and other Filipinos fitness and wellness content for the body, mind and soul, and provides access to community workouts such as Zumba, cycling classes and yoga. To further inspire Filipinos in their wellness journey, GoWell has tapped celebrity ambassadors who excel in their respective crafts to lead the community. GoWell members receive the following privileges: Access to fitness and wellness content Perks and privileges from our partner

establishments Entry into GoWell events Opportunity to meet other health and wellness

enthusiasts in the community The GoWell program is open to SLGFI officers and employees. Source Documents:

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document Company Policies/ Promoting wellness and Safety in the Workplace https://www.sunlifegrepa.com/CorporateGovernance.aspx Code of Business Conduct/ Promoting Fairness and Safety in the Workplace (Page 8-9) https://www.sunlifegrepa.com/upload/files/Code%20of%20Business%20Conduct.pdf Employee Benefits and Services Manual https://www.sunlifegrepa.com/upload/files/SLGFI%20Employee%20Benefit%20Services.pdf Compensation Policy Manual https://www.sunlifegrepa.com/upload/files/SLGFI%20Policy%20Manual%20-%20Compensation.pdf Performance Management and Career Development https://www.sunlifegrepa.com/upload/files/SLGFI%20Performance%20Management%20Career%20Development.pdf

C.3.2 Does the company publish relevant information relating to health, safety and welfare of its employees?

YES Publication is done through the website, Annual Report, the Code of Business Conduct and Sustainability Report. The annual training materials also contain information on health, safety and welfare of its employees. Promoting Fairness and Safety in the Workplace

“You are critical to our success. We are committed to safety and fairness in the workplace and recognize that a diverse workforce allows us to serve our customers most effectively. We will not tolerate unlawful discrimination, harassment or violence at work. We

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document must all work to maintain a safe and healthy work environment. Specifically, we do not unlawfully discriminate against co-workers, customers or anyone else we encounter in the course of our work on the basis of their race, colour, religion, sex, sexual orientation, national origin, citizenship, creed, age, marital status, family status, disability, or other grounds included in human rights legislation. Acts and threats of violence affect everyone's safety and must be reported immediately. We must not engage in threatening, intimidating or violent acts against co-workers, customers or anyone else encountered in our work. Sexual or other harassment, or offensive behaviour, such as verbal abuse or unnecessary physical contact, are also prohibited. The use of illicit drugs and alcohol can negatively affect job performance and cause severe safety hazards. As a general rule, illicit drugs or alcohol may not be brought into or consumed in the workplace. If you are found in possession of or under the influence of illicit drugs or alcohol at work, you may be subject to discipline and possible termination of your employment.” ------- “Enabling a Culture of Happiness and Engagement Sun Life Grepa believes that an environment of open communication and collaboration contributes to having a highly engaged employee community that can propel the Company forward. To do this, the Company continued to conduct its bi-annual Share Your Voice Employee Engagement Survey. The Survey marked

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document successful practices of the organization and the ways by which it must move forward on internal matters. For 2019, work-life balance, productivity and senior leadership line of sight were Survey areas that had good progress, with scores reinforcing the Company’s notable improvement in comparison with the financial services norm as well as with other Sun Life companies around the world. The bi-annual engagement survey is complemented by a bi-monthly employee dialogue with the President, dubbed “Up Close with Richard Lim (URL)”. In an informal breakfast meeting, 10-15 representatives from different employee groups are organized for a skip-level meeting with the President. It aims to gather direct and honest feedback from employees on the different facets of their work life. Over the years, the URL has also proven to be a good venue to gather creative suggestions from the “frontliners” to improve client servicing, product offerings and even their own employee benefits. (Annual Report) ------- The Company also runs a number of activities for employees, such as health awareness talks, group exercise activities and sports. https://www.sunlifegrepa.com/upload/files/2019_SLGFI_HR_Employee_Performance_Enhancement_Wellness_and_Programs.pdf (Page 4) Source Documents: Company Policies/ Promoting wellness and Safety in the Workplace

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document https://www.sunlifegrepa.com/CorporateGovernance.aspx Code of Business Conduct/ Promoting Fairness and Safety in the Workplace (Page 8-9) https://www.sunlifegrepa.com/upload/files/Code%20of%20Business%20Conduct.pdf Annual Report (Page 29) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf Employee Wellness Activities (Page 4) https://www.sunlifegrepa.com/upload/files/2019_SLGFI_HR_Employee_Performance_Enhancement_Wellness_and_Programs.pdf

C.3.3 Does the company have training and development programmes for its employees?

YES The Training section is part of the Performance Management and Career Development Manual. “Trainings The Company sponsors employees to trainings. These trainings are meant to assist employees in (a) improving current job performance, (b) acquiring additional professional credentials relevant to the Company’s business, and c) preparing for possible future roles in the Company. Training plans are endorsed to HR, which shall, among others, act as clearing house to protect training investments. A maximum of 2 employees per Division may attend the same external training or convention at the same time. A justification is required for any external training or convention where more than 2 employees from the same Division are to attend. To ensure that the employee uses his new

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document learnings/credentials in helping the Company reach its goals, Training Commitment Forms shall be signed by the employee prior to the training program. This can either be tenured (in cases when the training investment is deemed substantial) or non-tenured (stating how employee shall use the training). Failure to comply with the written commitment shall make the employee liable to reimburse the Company, either in full or partially, for the cost of training and related items. A copy of the training certificate of completion/ attendance should be turned over to HR for the employee’s 201 file. Any obtained training material should also be turned over to HR either for tagging purposes or for use in the library.” “LOMA Educational Program The Company sponsors employees to the Life Office Management Association (LOMA) Educational Program. It is a 10-course, self study program that provides a comprehensive business education in the context of the insurance and financial services industry.” The Annual Report states: The year 2019 intensified the focus on competency building, on the behavior and attitude toward work performance, workplace relationships and organization networking. While we continuously enhance the employee competencies to support current performance requirements, we building competencies that enable employees to meet evolving and future business challenges. The 2019 employee training and development programs focused on preparing the people managers for their significant role to guide, feedback, coach and counsel their

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document employee’s performance, behavior and attitude at work. In 2019, Sun Life Grepa introduced seven (6) new competency-based courses while continuing others that were started in prior years. 1. Performance Coach Development Program: Level 1 Coach 2. Excel Lab: Business Worksheets Alignment 3. Effective Meeting Management Using the Six Thinking Hats 4. Comm Lab: Effective Presentation Skills 5. Values Integration Program 2.0: Caring and Professional 6. Values Integration Program 2.1: Inspiring Continuing Courses included: 1. Performance Management 2. Business/Assertive Communication 3. Insurance 101: Basic Concepts of Insurance & Investments 4. Brighter Way: Yellow and Green Belt Certification trainings 5. Technical skills: MS Intermediate Excel; Basic Life Support, Cardiopulmonary Resuscitation 6. Structured & Behavioural Interviewing Workshop 7. Learning Session on Talent Review & Succession Management 8. Finance Trainings 9. Statutory and Compliance Training Sessions 10. Functional Trainings for Group Marketing Operations; Bancassurance Sales & Corporate Sales Employees; Agency & Operations; Customer Service 11. Investment Training

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document 12. Leadership Training for sales leaders, senior leadership 13. Personal Effectiveness Sun Life Grepa is now moving towards promoting a coaching culture to maximize its organizational knowledge and expertise gained from its 65 years in the industry. The organization now braces up in building evolving and mission-critical capabilities, namely: Agility, Business/Data Analytics, Digital and Client for Life orientation. Details of the trainings and other wellness activities are found in the Sun Life Grepa website. Source Documents: Performance Management and Career Development Manual (Pages 3-5) https://www.sunlifegrepa.com/upload/files/SLGFI%20Performance%20Management%20Career%20Development.pdf 2019 Annual Report: Learning and Development (Page 28) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf Other on-the-job Trainings and Activities https://www.sunlifegrepa.com/upload/files/2019_SLGFI_HR_Employee_Performance_Enhancement_Wellness_and_Programs.pdf

C.3.4 Does the company publish relevant information on training and

YES The Annual Report states:

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document development programmes for its employees?

The year 2019 intensified the focus on competency building, on the behavior and attitude toward work performance, workplace relationships and organization networking. While we continuously enhance the employee competencies to support current performance requirements, we building competencies that enable employees to meet evolving and future business challenges. The 2019 employee training and development programs focused on preparing the people managers for their significant role to guide, feedback, coach and counsel their employee’s performance, behavior and attitude at work. In 2019, Sun Life Grepa introduced seven (6) new competency-based courses while continuing others that were started in prior years. 1. Performance Coach Development Program: Level 1 Coach 2. Excel Lab: Business Worksheets Alignment 3. Effective Meeting Management Using the Six Thinking Hats 4. Comm Lab: Effective Presentation Skills 5. Values Integration Program 2.0: Caring and Professional 6. Values Integration Program 2.1: Inspiring Continuing Courses included: 1. Performance Management 2. Business/Assertive Communication 3. Insurance 101: Basic Concepts of Insurance & Investments 4. Brighter Way: Yellow and Green Belt Certification trainings 5. Technical skills: MS Intermediate Excel; Basic Life Support, Cardiopulmonary Resuscitation

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document 6. Structured & Behavioural Interviewing Workshop 7. Learning Session on Talent Review & Succession Management 8. Finance Trainings 9. Statutory and Compliance Training Sessions 10. Functional Trainings for Group Marketing Operations; Bancassurance Sales & Corporate Sales Employees; Agency & Operations; Customer Service 11. Investment Training 12. Leadership Training for sales leaders, senior leadership 13. Personal Effectiveness Sun Life Grepa is now moving towards promoting a coaching culture to maximize its organizational knowledge and expertise gained from its 65 years in the industry. The organization now braces up in building evolving and mission-critical capabilities, namely: Agility, Business/Data Analytics, Digital and Client for Life orientation. Details of the trainings and other wellness activities are found in the Sun Life Grepa website. Source Documents: 2019 Annual Report: Learning and Development (Page 28) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf Other on-the-job Trainings and Activities https://www.sunlifegrepa.com/upload/files/2019_SLGFI_HR_Employee_Performance_Enhancement_Wellness_and_Programs.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document

C.3.5 Does the company have a reward/compensation policy that accounts for the performance of the company beyond short-term financial measures?

YES Sun Life recognizes and rewards achievements and results in line with our “Pay for Performance” policy. Through your performance, you will be able to directly influence your compensation. Here, we reward exceptional job performance and provide support that would help you to accomplish goals. The Manual on Rewards and Compensation is available on SLGFI’s website. “Reward and Compensation Consistent with its goal to build a high performance culture, Sun Life Grepa espouses a “pay for performance” philosophy. The total reward package is designed to attract and retain high performing individuals, as well as to reinforce behaviors that support Sun Life Grepa’s short- and long-term objectives. There are two ways by which Sun Life Grepa clearly links pay to performance: the annual merit increase and the variable pay. The annual merit increase recognizes individual achievement of both business goals for the year and people/capability goals that build on the company’s capability and long term sustainability.” Source Documents: 2019 Annual Report (Page 29) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf Compensation Policy Manual https://www.sunlifegrepa.com/upload/files/SLGFI%20Policy%20Manual%20-%20Compensation.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document Performance Management and Career Development Manual (Pages 3-5) https://www.sunlifegrepa.com/upload/files/SLGFI%20Performance%20Management%20Career%20Development.pdf

C.4 Stakeholders including individual employee and their representative bodies, should be able to freely communicate their concerns about illegal or unethical practices to the board and their rights should not be compromised for doing this.

C.4.1 Does the company have procedures for complaints by employees concerning illegal (including corruption) and unethical behaviour?

OECD Principle IV (E): Stakeholders, including individual employees and their representative bodies, should be able to freely communicate their concerns about illegal or unethical practices to the board and their rights should not be compromised for doing this.

YES The Code of Business Conduct specified the procedures that must be followed for complaints by employees. “HOW DO I REPORT A BREACH OF THE CODE? Speak with your manager, human resources, a compliance officer or a member in the law department if you:

Believe you have violated the Code, an internal policy of the law

Know or suspect another Employee or a third-party has violated the Code, an internal policy or the law

Feel you are being pressured to violate the law, the Code, or your ethical responsibilities, or

Have any other ethical or conflict of interest questions, concerns or issues, or need guidance on how to do what is right

You can contact the Employee Ethics Hotline or email our Compliance organization at our general mailbox at SLF_Code_of_Business_Conduct@sunlife.com or

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document code@sunlife.com. Use the Employee Ethics Hotline if you prefer to report the situation anonymously or if you feel your report or concern has not been responded to or addressed appropriately. Using the Employee Ethics Hotline We access the Employee Ethics Hotline through a toll-free telephone number or a secure website on the internet (at www.employee-ethics-hotline.com). The Hotline is handled by an outside service provider, and is available to all Employees, seven days a week, 24 hours a day in multiple languages. All reports will be monitored by our global Compliance organization and will be treated confidentiality. Note that SLGFI has adopted the same Code of Business Conduct of Sun Life of Canada (Philippines), Inc. Annual Code of Training Each year, all Employees and Directors are asked to complete a mandatory Code training and an Annual Code Acknowledgement by which we confirm our compliance with the Code and affirm our commitment to comply with the Code in the future. Source Documents: Code of Business Conduct: Reporting Code Breaches (Pages 5-6) https://www.sunlifegrepa.com/upload/files/Code%20of%20Business%20Conduct.pdf 2019 Annual Report (Page 47) https://www.sunlifegrepa.com/upload/files/SunLife%20Grepa%20Corporate%20Annual%20Report.pdf

C. Role of Stakeholders

SCORECARD ITEM Y/ N Reference / Source document

C.4.2 Does the company have a policy or procedures to protect an employee/person who reveals illegal/unethical behavior from retaliation?

YES The Company has a policy, which protects employee who reveals illegal/unethical behavior from retaliation. Sun Life strictly prohibits any form of retaliation against employees for reporting concerns in good faith. This is clearly provided in the Code of Business Conduct. “Sun Life is committed to leading with integrity and takes breaches of the Code seriously.” “Sun Life prohibits any form of retaliation or retribution against Employees for reporting concerns in good faith. If you report a breach in good faith, no action will be taken against you even if we cannot corroborate your concern. However, a mischievous or malicious allegation of a breach is itself breach of the code Any retaliation or retribution must be reported”. Source Document: Code of Business Conduct: Reporting Code Breaches (Page 6) https://www.sunlifegrepa.com/upload/files/Code%20of%20Business%20Conduct.pdf