COLLEEN M. CRAWFORDcolleenmcrawford@verizon.net

PROFILE Highly motivated and experienced Identity Management Consultant with two industrial engineering degrees Use case development expertise and UML expertise Requirements management expertise within iterative development projects Probabilistic Matching Algorithm expertise Master Data Management expertise Rational University trained and certified Engineer In Training License # 1100006432 Excellent analytical, communication, team building, and problem solving skills Agile Development, IBM Rational Unified Process, Rational RequisitePro, Rational Rose, XDE, ClearQuest      User Acceptance Testing      SAS, DataLever, Master Person Index

EMPLOYMENT

Identity Management Subject Matter Expert 2006 –Present(Contracting within VHA) St Petersburg, FL

Work as a member of the Data Quality Team for the Health Informatics Governance program in the Veteran’s Health Administration.

Manage the construction of the Healthcare Identity Management user interface into the Master Veteran Index for the Healthcare Identity Management, HC IdM, Operations team, including all functionality currently contained in the legacy tools pertaining to resolving enterprise person identity issues

Provide business process improvement / process reengineering services to improve efficiency and increase patient safety

Prototype the HC IdM enhancements to the Operation team’s user interface with input from the end users as part of the requirements elaboration process

Develop, enhance, and publish the detailed Data Quality business requirements, use cases, and business rules to improve the quality of data by understanding the core Data Quality business and business processes, including VHA identity services integration efforts with NCA and VBA

Manage relationships with cross functional teams for project success including negotiating requirements scope for software releases with other VA Lines of Business

Review and provide input to internal and external project documentation for appropriate implementation of Data Quality and Identity Management enterprise requirements

Solicit and define requirement artifacts for the Data Quality program enterprise requirements set Prepare business User Acceptance Testing test plans, scenarios, training materials, and change request

reports based on software scope Plan, manage, and execute test plans in support of User Acceptance Testing of software integrating with or

enhancing the Master Veteran Index Create, prioritize, submit, and track the User Acceptance Test resulting change requests or defects to the

development teams (updated business requirements) to ensure the Identity Management requirements are imposed

Perform usability studies based on User Acceptance Testing scenarios for end users and discuss observations with business owners for potential software enhancements

Provide requirements direction to IdM development team on the Probabilistic Matching Algorithm which enhances the person/patient search and match capability within VA

Support business testing of configuration and threshold settings to improve the Master Veteran Index matching algorithm

Comprehend and foresee the needs/wants of the VA client Participate in the planning for future requirements and changes to support identity field business rules that

result in improved patient safety Provide GAP analysis, Risk/Benefit and training artifacts pertaining to the VA client’s Assist the Data Quality business owners in understanding the technologies employed to develop business

solutions Work with all aspects of the Data Quality business to ensure alignment of business requirements from front

end user to executive management

Work with the Data Quality business owners to improve business efficiency and continued process improvement

Provide subject matter expertise when requested by the business to external councils Develop marketing and informational materials for the Data Quality program including executive memos, white

papers, briefs, presentations, and conference pamphlets/posters Communicate program status and progress reporting with Data Quality leadership.

Senior Business Analyst - Identity Management 2005 – 2006Cooper Thomas LLC (Contracting within the VHA) Bay Pines, FL

Work as a member of the Identity Management Data Quality Team for the Health Data & Informatics program in the Veteran’s Health Administration

Translate general specifications into usable software development artifacts to make certain the Identity Management Data Quality requirements are clearly communicated

Provide direction and web usability/ergonomic expertise for the Identity Management Data Quality User Interface of the Administrative Data Repository and ensure all requirements are documented effectively

Prepare client focused documents, planning documentation, training materials, presentations, application demonstrations (prototypes) etc.

Manage the SSN Identity Management data business rules for updates from HealtheVet applications and VistA sites (correlations) into the Master Patient Index data store

Maintain the Identity Management Data Quality website related to use cases, requirements and guidance documentation.

Senior Business Analyst 2004 - 2005EDS (Contracting within the VHA) Bay Pines, FL

Gather, define and distribute requirements using Use Cases, Use Case Diagrams, Activity Diagrams, Supplementary Specifications and Software Requirement Specifications templates within IBM tool suite.

Provide subject matter expertise to Person Service Technical and Business users and others outside the Common Services team

Review and provide input to various project documentation, for example, vision statements, user documentation, design models and project presentations

Develop GUI usability enhancements based on the common tasks of users, comparison of different navigational scenarios, and past legacy system functionality

Communicate new and modified features of the product to the user community Conduct JAD sessions with customers to solicit requirements Create and present demonstrations of the Person Lookup software to outside consumers and users for

feedback and gathering requirements for future iterative releases of the software.

Senior Business Information Analyst 1999 - 2004Syniverse Technologies (formerly a Verizon subsidiary) Tampa, FL

Work with domestic and international customers, software development managers, senior marketing managers, software vendors, and network engineers to successfully develop functional software specifications for projects supporting Syniverse network products and online strategy

Primary BIA for Syniverse network initiatives (SS7, GSM, GRX, IP, MMS, SS7 Database products) Prepare requirements documentation and specifications using IEEE standards to accurately describe system

functionality needed, including inter-standard wireless roaming, intelligent networks, network database services, telematics, fraud management, call processing, billing, wireless mobile data, etc.

Facilitate requirements gathering sessions, joint requirements planning (JRP), and/or joint application design (JAD) sessions; Conduct Task and Use Case analysis to create software specifications/requirements used to direct the design of solutions

Manage the change control process throughout the software development lifecycle through beta implementations and FOA, to ensure superior quality of the deliverable

Provide product subject matter expertise for Syniverse network services and call processing applications and make periodic presentations regarding the status of various projects to internal and external customers

Develop web prototypes that emphasize improved navigational flow using task analysis, human factors, design ergonomics and usability testing with internal and external users

Perform objective market, technology, and competitive research, and write Evaluation and Gap Analysis documents for executive management

Collaborate with all members of the project team to develop and approve software design documents; test, support, and implementation plans; and applicable end-user documentation for projects

Manage vendor relationships, monitor cross-functional teams and negotiate timelines for project success Research alternative solutions using functional and system expertise for multiple wireless and wireline

products.

I.T. Consultant 1999Keane, Inc. Tampa, FL

Worked as a quality analyst on a documentation auditing team Helped organize a library and establish standards for client satisfaction Verified product compliance, accuracy and applicability Completed Keane’s Accelerated Software Development Program Utilized experience in productivity management, programming requirements, planning methods, COBOL II,

JCL, TSO/ISPF, Oracle, SQL, PL/SQL and Visual Basic.

EDUCATION

M.S.I.E. Industrial Engineering, Florida State University 1998B.S.I.E. Industrial Engineering, Florida State University 1997

SKILLS

Health care IT software practices and systems Agile software development process Wireless telecommunications Wireline and database telecommunications Telematics Telecommunication networking IBM Rational tools Suite (supports software development lifecycle) JAVA and web developer environments GUI usability analysis and testing methodologies Mainframe experience Master Data Management User Acceptance Testing