By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example:...
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Transcript of By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example:...
![Page 1: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/1.jpg)
By: Malcolm Moore
Telephone Etiquette
![Page 2: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/2.jpg)
After two or three rings with a friendly,
business-like greeting. Example: “Hello, Staci Whitman speaking”
Answer the Phone
![Page 3: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/3.jpg)
Callers can tell, even if
they cant see you.
Smile
![Page 4: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/4.jpg)
Take the name of the callers before transfer
ring the call or handing it to the recipient. Example: “ May I say who is calling? One
moment please. May I place you on hold?” Then don’t leave the caller on hold for more
than 30 seconds.
Answer a phone for a colleague
![Page 5: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/5.jpg)
If you answer the phone for someone else,
there is no need to explain why he or she can’t answer the phone.
Simply say that your colleague is away from his or her desk or the office.
![Page 6: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/6.jpg)
Don’t talk with food or gum in
your mouth.
![Page 7: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/7.jpg)
Speak clearly and slowly.
![Page 8: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/8.jpg)
Most phones have voice mail. Make sure your
message for incoming calls sounds professional.
Example: “ Hello you’ve reached Tanisha Green. I’m not available to take your call. Please leave your name and number after the tone, and I will return your call as soon as possible.
Voice Mail
![Page 9: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/9.jpg)
If you will be out of the office for an extended
period, change your voicemail message to give callers instructions on how best to reach you.
![Page 10: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/10.jpg)
When making calls, introduce yourself right
away so the recipient knows whom they are talking with.
Example: “Hello, this David Albritton calling. Is Professor Chen available.
![Page 11: By: Malcolm Moore. After two or three rings with a friendly, business- like greeting. Example: Hello, Staci Whitman speaking.](https://reader036.fdocuments.in/reader036/viewer/2022070306/5517093d550346fe558b523b/html5/thumbnails/11.jpg)
When leaving a message, speak slowly.
Repeat your name and telephone number so that the recipient has time to write it down without replaying the message.