BY LISA M. STARR WYNNE BUSINESS Creating the Ideal Spa Team Stvaranje toplicama idealan tim.
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Transcript of BY LISA M. STARR WYNNE BUSINESS Creating the Ideal Spa Team Stvaranje toplicama idealan tim.
BY LISA M. STARR WYNNE BUSINESS
Creating the Ideal Spa TeamStvaranje toplicama idealan tim
Why is Teamwork Important?
• Spa businesses are highly personal & relationship-driven
• Spa visits & treatments are OPTIONAL!!!
• Customer service leaders produce much higher ROI
• Leadership with clear vision & directi on
• Constant communicati on• Defi ned goals and
accountability
Culture Starts at the Top
Two Types of Customers
ExternalExchange money for
treatmentsInternal
Exchange time for money
Inspired Teamwork!
Your Goal
Great Staff are Created!
Set Clear Expectations Detailed, written position
descriptions In-depth interview process
First Interview Second interview, more in-depth Practical audition, staged as a real-
world spa treatment
Team Culture Creation
Orientation Introduction to written
support Mentor or buddy system
Provide Accountability Link staff rewards &
recognition to desired resultsPrepare to Nurture
Support Documentation• Employee Handbook• Operations Manuals• Position Descriptions – for
everyone!• Interview Templates• Audition Processes• Orientation Guidelines• Training Timeline• Treatment Protocols
Leader Responsibilities
Frequent staff interactions Catch them doing something right
Individual monthly meetings Focus on goals and achievements
Continuous dialogue Informal & anonymous feedback Annual in-depth written survey Guest feedback
Career ManagementSupport their passionProvide annual education budgetLife Skills Training; sales,
communications, stress-managementCompensation plans that promote
career growthContests and sales promotions
Trips to other salons and spas Training Motivational speakers
Celebrate Pride & Ownership
If Employee Engagement is your #1 Priority:Less staff turnoverShorter training timelinesFewer guest complaintsBetter job satisfactionHigher client retention & loyaltyImproved financial results
Thank you!Hvala vam!
Lisa Starr
Spa-booker.com/blog@StarrTalk
Creating the Ideal Spa Team