By Katherine Buckingham

https://wiki-land.wikispaces.com/Pop+Report+Second+Life

Reference services using

What is a reference service?

“Virtual reference is reference service initiated electronically where patrons employ computers or other technology to communicate with public services staff without being physically present. Communication channels used frequently in virtual reference include chat, videoconferencing, Voice-over-IP, co-browsing, e-mail, and instant messaging.”

For more information regarding Virtual reference service please visit -http://www.ala.org/rusa/sites/ala.org.rusa/files/content/resources/guidelines/virtual-reference-se.pdf

What is Second Life?

http://alongerb.umwblogs.org/2012/11/04/virtual-educational-environments/

What do SL reference services include?

Books which you can search through on the catalogue and open up and read in RL (Real Life).

Conference settings

Event calendar

Reference desk

A toolkit for using services provided

Objects which will link you to e-resources

A map of the reference service

Bookcases, artwork, and other exhibitions to explore

An avatar for advice and feedback

Advantages Endless imagination of resources

Assists people with disabilities through technical means

Ability to attend events, panels, conferences and share ideas with SL residents from all over the world

Chat normally through a microphone is optional

Fun and interesting displays

Comfort from your own home

24/7 access

Cost less to set up a virtual library than RL library

May be easier to look up resources in a virtual library than a physical library

L$ (Linden Lab currency) is not hard to acquire, this can be procured through: trade (such as an object you have created), gambled, or bought through your RL credit or debit card. Although it is not necessary unless you need to buy land, or shop.

Access into SL is free to setup and use.

DisadvantagesUnable to access SL from some locations due to security (e.g.

firewalls), or internet amount allowed.

Old equipment needs to be upgraded to allow SL software accessibility

Less popular than physical libraries (for example, graphics, and not advertised as well)

Glitches may happen with the avatar and in some locations within SL

Internet speed

Cost of online usage

Not user-friendly

No friendly face communication

Beware of trolls onlinehttp://www.quickmeme.com/meme/35nm5w

Communication methods

http://community.secondlife.com/t5/TNT-Second-Life-Tips-Tricks/QUICKTIP-Express-yourself-Emote-with-me-shout-and-whisper/ba-p/658370

http://voip-headset-review.toptenreviews.com

Copyright and licensingYour user content is subject to change or elimination

without notice.

Your user content is not confidential.

Links to other websites occur in SL.

Linden Lab is not held liable for loss of service data or service interruptions.

Linden Lab can offer add-ons, modify and other content made by third party providers, which can be downloaded and installed.

You are unable to copy, transfer, or distribute outside the service any SL content.

There is an age limit in using SL.

Copyright and licensingLinden Lab is in accordance

with the ‘U.S. Digital Millennium Copyright Act of 1998’ (DMCA).

If you believe that you are under infringement with the ‘Intellectual Property Right’, send Linden Lab a written notice (legend of infringement)…

By Mail:Linden Research, Inc. 945 Battery StreetSan Francisco, California 94111Attention: Intellectual Property TeamBy E-Mail: ipteam@lindenlab.com By Facsimile: 415.520.9660

Linden Lab Privacy PolicyIntellectual Property PolicySecond Life Brand CenterSecond Life Mainland PoliciesSecond Life Trademark GuidelinesSnapshot and Machinima PolicySecond Life Fee ScheduleSecond Life Billing PolicySecond Life Marketplace Fee and Listing PoliciesCommunity StandardsSecond Life Mainland PoliciesGambling PolicyBanking PolicyAge Play PolicyMaturity RatingsPolicy on Third-Party Viewers

Building your library If you are representing a user organisation, you are responsible

for all content and activities that take place within your estate on the service.

L$ (Linden Lab dollars) are virtual tokens and therefore are not redeemable. L$ paid in real money may be redeemable before it shows in SL.

Premium or other paid access to use SL service is agreeable only if you allow SL to automatically charge your credit or debit card (including taxes).

LindeX exchange allows users to trade L$ for ‘buying’ or ‘selling’ in Linden Lab products (e.g. products in SL).

‘Virtual Land License’ will be given when you acquire Virtual Land. This allows you to access certain features and services. The Virtual Land License is transferable by the holder.

Virtual Land fees may change at any time.

Linden Lab has the right to terminate usage subscriptions and/or virtual goods and services without notice.

For more information please visit…

http://secondlifestar.wordpress.com

Bibliography Asynchronous vs. Synchronous | Teaching and Learning Excellence.

2014. [ONLINE] Available at: https://tle.wisc.edu/blend/facilitate/communicate. [Accessed 11 October 2014].

One Does Not Simply Feed the troll - Boromir - quickmeme. 2014. [ONLINE] Available at: http://www.quickmeme.com/meme/35nm5w. [Accessed 12 October 2014].

ORE Module One, What is reference? web based training for Reference Service from OLC. 2014. [ONLINE] Available at: http://www.olc.org/ore/1what.htm. [Accessed 23 July 2014].

Second Life Official Site - Virtual Worlds, Avatars, Free 3D Chat. 2014. [ONLINE] Available at: http://secondlife.com/?sourceid=0909-sergoog-3d-wicr8&gclid=CjwKEAiA4YGjBRDOxa3XvfTnvSASJACC3bLBpsL8IP5-dA5jWpwFH7SVpF3bYPvKD3JwafAJvcBPkhoCh5Dw_wcB. [Accessed 17 May 2014].

Terms of Service | Linden Lab. 2014. [ONLINE] Available at: http://www.lindenlab.com/tos. [Accessed 18 May 2014].

VALA2008 Session 1 Greenhill. 2014. [ONLINE] Available at: http://www.vala.org.au/index.php?option=com_content&view=article&id=125&catid=66&Itemid=89. [Accessed 18 May 2014].

VoIP Headset Review 2014 | Best USB Voip Headset | Wireless Bluetooth Headset - TopTenREVIEWS. 2014. [ONLINE] Available at: http://voip-headset-review.toptenreviews.com. [Accessed 02 November 2014].

Video Capture Software. Video, Webcam or Screen Recorder. 2014. [ONLINE] Available at: http://www.nchsoftware.com/capture/. [Accessed 15 October 2014].

Virtual Educational Environments | Education Blog. 2014. [ONLINE] Available at: http://alongerb.umwblogs.org/2012/11/04/virtual-educational-environments/. [Accessed 07 May 2014].

wiki-land - Pop Report Second Life. 2014. [ONLINE] Available at: https://wiki-land.wikispaces.com/Pop+Report+Second+Life. [Accessed 11 September 2014].

2014. [ONLINE] Available at: http://www.copyright.gov/legislation/dmca.pdf. [Accessed 17 May 2014].

2014. [ONLINE] Available at: http://www.ala.org/rusa/sites/ala.org.rusa/files/content/resources/guidelines/virtual-reference-se.pdf. [Accessed 21 July 2014].