By Jo Harris Dip Coaching, NLP Practitioner, Cert IV TAE, B Sc, Grad Dip Bus

www.joharrisconsulting.com.au

IAC Materials

Print out of workbook to make notes

Great learning environment – phone off, glass water, energy level to learn

Masteries Note Sheet (see next slide)

Definition (IAC):

“Attention and awareness to how the coach communicates commitment, direction, intent, and ideas – and the effectiveness of this communication.”

Dictionary Definition: ◦ To set forth in words; state.

◦ To manifest or communicate, as by a gesture; show. See Synonyms at vent1.

◦ To make known the feelings or opinions of (oneself), as by statement or art.

◦ To convey or suggest a representation of; depict: The painting expresses the rage of war victims.

◦ (Source: http://www.thefreedictionary.com/expressing viewed 16/6/12)

1. Respect

2. Attentiveness

3. Client-focused

4. Clarity

5. Appropriateness

Communication ‘for’ the client vs. ‘to’ the client

Allowing the ‘how’ of communication vs. the ‘what’ of communication

(how the coach conveys support and encouragement vs. using words alone for expression)

Communicate how? ◦ Verbal vs. non-verbal

◦ Match & mirrored

Alignment of mind, body & spirit

Role of Modelling – Wizard?

Your level of expectation?

Language patterns ◦ Beliefs, values

Energy to pace it

Expert Communicator

Alignment of message & body

Succinct vs. verbose

What are the measures of expressing?

1. The coach and the client exchange is free flowing and/or expansive.

2. The coaches communication becomes a springboard for the client to more open discourse and positives result.

Activity: How do your express yourself? ◦ What are your mannerisms?

◦ What is your modality?

◦ What word patterns do you use mostly?

◦ How to you communicate non-verbally?

I believe you can…. IF you have awareness and your practice expanding your ‘expressing range’

Awareness ◦ Dominant thought

◦ Said vs. unsaid

◦ Modality

◦ Work patterns

◦ Beliefs

◦ Stories, metaphors and sound bites

◦ What is reflecting back at you?

Over-using verbal affirmations, to the point they become interruptions or distractions.

Not matching the clients level of enthusiasm (too high or too low), creating a disconnect with the client

Rambling in order to make a point

Repeating what the coach is saying, until the client agrees or gives in.

Focussing on too much on doing or saying the ‘right’ thing.

Jumping in with too many questions, even if well-intentioned.

The Coach…..

1. Maintains focus in and attention to the client.

2. Builds and maintains rapport through tailored communications.

The Coach…..(continued)

3. Uses verbal and non-verbal skills effectively.

4. Speaks mindfully, clearly and concisely, for the benefit of the client.

The Coach…..(continued)

5. Speaks directly, while sensitive to the client’s mood and circumstances.

6. Invites the clients input, self-disclosure and expression of feelings.

The Coach…..(continued)

7. Uses pace and energy effectively.

8. Models appropriate boundaries in written and verbal communications.

The coach…..

1. Is self-absorbed (trying too hard; focussing on self versus the client; not being fully present and engaged; interrupting inappropriately).

The coach….. (continued)

2. Uses a pace of expression that is inconsistent with the energy of the session (for example, rushing or delaying).

The coach….. (continued)

3. Is ineffectual in making a point (for example: too wordy, the client does not understand vocabulary, references or metaphors; the point is not pertinent).

The coach….. (continued)

4. Communicates in a manner that is inauthentic or conflicts with the clients word or tone.

The coach….. (continued)

5. Has inappropriate verbal mannerisms (mannerisms or verbal ‘tics’ which interrupt and/or interfere with the clients thought process or expression.

6. Uses laughter or humour inappropriately or ineffectively.

Indicators the Coach Understands the Mastery (IAC)

The coach is comfortable with silence, not needing to talk when the client is quiet.

The coach is attuned to how his/her communication is moving the client forward, or interfering with the clients progress.

Indicators the Coach Understands the Mastery (IAC) The coach is not worried about making a good

impression.

The coach knows how and when to interrupt so that it serves the client.

Indicators the Coach Understands the Mastery (IAC) The coach is self-aware, and engages in

purposeful dialogue – not just talking to fill silence or to cover up uncertainty about how to proceed.

Indicators the Coach Understands the Mastery (IAC) The coach uses voice, language, metaphors and

stories that are appropriate to the needs of the client.

One of the important distinctions for the Mastery of Expressing (Mastery 5) is “communication for the client versus to the client.” This means the coach a. speaks in the client’s best interest, not for selfish reasons. b. uses clear language, free of jargon. c. is sensitive to whether or not the client can listen. d. all of the above. e. none of the above.

One of the important distinctions for the Mastery of Expressing (Mastery 5) is “communication for the client versus to the client.” This means the coach a. speaks in the client’s best interest, not for selfish reasons. b. uses clear language, free of jargon. c. is sensitive to whether or not the client can listen. d. all of the above. e. none of the above.

An important benefit of mastering Expressing (Mastery 5) may include

a. communication flows easily.

b. conversations between client and coach serve as a springboard for thinking bigger and more boldly.

c. the client feels valued because of the coach’s attention and appropriate interactions.

d. all of the above.

e. none of the above.

An important benefit of mastering Expressing (Mastery 5) may include

a. communication flows easily.

b. conversations between client and coach serve as a springboard for thinking bigger and more boldly.

c. the client feels valued because of the coach’s attention and appropriate interactions.

d. all of the above.

e. none of the above.

Which of the following are effective behaviours when engaging the Mastery of Expressing (Mastery 5)?

a. respectful, directive, easy.

b. clean, alert, prepared.

c. client-focused, prying, mindful.

d. clear, sensitive, expansive.

Which of the following are effective behaviours when engaging the Mastery of Expressing (Mastery 5)?

a. respectful, directive, easy.

b. clean, alert, prepared.

c. client-focused, prying, mindful.

d. clear, sensitive, expansive.

glen@quickcoach.com.au Or

jo@joharrisconsulting.com.au