BuyNSave Keeps Coming Back

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11/29/2014 BuyNSave keeps coming back. - Malware Removal Help - Malwarebytes Forum

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Malwarebytes Forum Malware Removal Support Malware Removal Help

BuyNSave keeps coming back.Started by exor15, Nov 24 2014 07:53 PM

exor15

I have adware on my computer called BuyNSave. I've tried deleting the extension in my browsers, uninstalling the

program in control panel, deleting the hidden system files, ending all related programs and processes with task

manager, deleting related files in the registry and I ran adware cleaner and Malware bytes and BuyNSave is still on my

system. Any tips?

Posted 24 November 2014 - 07:53 PM

exor15

Attached here are t he files f rom Farbar Recovery Scan Tool.

ttached Files

(https://fo rums.malwarebytes.o rg/index.php?app=core&module=attach&section=attach&attach_id=155992)

Addition.t xt (https://forums.malwarebytes.org/index.php?

pp=core&module=attach&section=attach&attach_id=155992) 35.74KB 39 downloads


FRST.txt (https://forums.malwarebytes.org/index.php?



TwinHeadedEagle

Hello,

They call me TwinHeadedEaglearound here, and I'll be working with you.

Before we start please read and note the following:

Limit your internet access to posting here, some infections just wait to steal typed-in passwords.

Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes

time.

Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.

Do not paste the logs in your posts, attachments make my work easier. There is a More reply optionsbutton,

that gives you Upload Filesoption below which you can use to attach your reports.Always at tach reports

from all tools.

Always execute my instructions in given order. If f or some r eason you cannot completely fo llow one

instruction, inform me about that.

Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.

Note that we may live in totally different time zones, what may cause some delays between answers.

Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to

pay someone to repair it.

If I don't hear from you within 3 daysfrom this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

Posted 25 November 2014 - 02:17 AM
https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=155992https://forums.malwarebytes.org/https://forums.malwarebytes.org/index.php?/forum/108-malware-removal-support/https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=155993https://forums.malwarebytes.org/index.php?/user/167802-twinheadedeagle/https://forums.malwarebytes.org/index.php?/user/178706-exor15/https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=155992https://forums.malwarebytes.org/index.php?/forum/7-malware-removal-help/https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=155992https://forums.malwarebytes.org/index.php?/user/178706-exor15/https://forums.malwarebytes.org/index.php?/user/178706-exor15/https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=155993https://forums.malwarebytes.org/https://forums.malwarebytes.org/index.php?/user/178706-exor15/https://forums.malwarebytes.org/index.php?/forum/108-malware-removal-support/


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Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further

assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before

proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help

for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any

assistance.

Scan with ZOEK

Please download ZOEK(http://hijackthis.nl/smeenk/)by Smeenk and save it to your desktop (pre ferre d version is

the *.exeone)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here

(http://www.bleepingcomputer.com/forums/topic114351.html) .

createsrpoint

autoclean

emptyalltemp

ipconfig /flushdnsb

Right-click on icon and select Run as Administratorto start the tool.

Wait patiently until the main console will appear, it may take a minute or two.

In the main box please paste in the following script:

Make sure that Scan All Usersoption is checked.

Push Run Scriptand wait patiently. The scan may take a couple of minutes.

When the scan completes, a zoek-resultslogfile should open in notepad.

If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

exor15

Here is the contents of the Zoek results file:

Zoek.exe v5.0.0.0 Updated 24-11-2014

Tool run by Bradley on Tue 11/25/2014 at 9:59:01.36.

Microsoft Windows 8.1 6.3.9600 x64

Running in: Normal Mode Internet Access Detected

Launched: C:\Users\Bradley.Steve\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Resto re Info ======================

11/25/2014 10:01:33 AM Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\PROGRA~2\AGEIA Technologies deleted successfully

C:\Program Files\Symantec deleted successfully

C:\PROGRA~3\Validity deleted successfully

C:\Users\Bradley.Steve\AppData\Roaming\UpdaterEX deleted successfully

C:\Users\Bradley.Steve\AppData\Local\Conduit deleted successfully

C:\Users\Bradley.Steve\AppData\Local\CRE deleted successfully

==== Deleting CLSID Registry Keys ======================

Posted 25 November 2014 - 11:25 AM
http://hijackthis.nl/smeenk/https://forums.malwarebytes.org/index.php?/user/178706-exor15/http://www.bleepingcomputer.com/forums/topic114351.html


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==== Deleting CLSID Registry Values ======================

==== Deleting Services ======================

==== Batch Co mmand(s) Run By T ool======================

==== Deleting Files \ Folders ======================

C:\PROGRA~3\anedobhlebhmncaighndllippdfnfnff deleted

C:\Users\Bradley.Steve\AppData\LocalLow\Conduit deleted

C:\PROGRA~2\Wondershare deleted

C:\PROGRA~2\COMMON~1\Wondershare deleted

C:\Users\Bradley.Steve\AppData\Roaming\WB.CFG deleted

C:\PROGRA~3\Package Cache deleted

C:\Users\Bradley.Steve\AppData\Local\Astromenda deleted

C:\Users\Bradley.Steve\AppData\Local\Wondershare deleted

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Shopping and Services deleted

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Wondershare deleted

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk deleted

C:\WINDOWS\SysNative\config\systemprofile\Searches deleted

C:\windows\SysNative\GroupPolicy\User deleted

C:\WINDOWS\Syswow64\GroupPolicy\gpt.ini deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]

"{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"="C:\ProgramData\Norton\{0 C55C096-0F1D-4F28-AAA2-

85EF591126E7}\NIS_20.0.0.136\coFFPlgn" [11/24/2014 03:00 PM]

==== Fake Chromium Pr ofiles Check ======================

Fake profile C:\Users\Bradley.Steve\AppData\Local\Google\Chrome SxS deleted

==== Chromium Look ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions

bejnhdlplbjhffionohbdnpcbobfejcc - C:\Program Files (x86)\Norton Internet

Security\Engine\20.5.0.28\Exts\Chrome.crx[04/29/2014 06:31 AM]

kanflfepiobnpjbljmngfgegijhdpljm - C:\Program Files (x86)\HP SimplePass\tschrome.crx[04/01/2013 01:25 AM]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensionsapdfllckaahabafndbhieahigkjlhalf -

C:\Users\Bradley.Steve\AppData\Local\Google\Drive\apdfllckaahabafndbhieahigkjlhalf_live.crx[04/14/2014

07:19 PM]

Google Voice Search Hotword (Beta) - Bradley.Steve\AppData\Local\Google\Chrome\User

Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn

Website Logon - Bradley.Steve\AppData\Local\Google\Chrome\User

Data\Default\Extensions\kanflfepiobnpjbljmngfgegijhdpljm

Reddit Enhancement Suite - Bradley.Steve\AppData\Local\Google\Chrome\User

Data\Default\Extensions\kbmfpngjjgdllneeigpgjifpgocmfgmb

Website Logon - Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User


MixiDJ V31 - Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User

Data\Default\Extensions\nmaikkamgfhkjbadgihldfmkpngkhgbb

Google Voice Search Hotword (Beta) - BRADLE~1.STE\AppData\Local\Google\Chrome\User

Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn

Website Logon - BRADLE~1.STE\AppData\Local\Google\Chrome\User


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Reddit Enhancement Suite - BRADLE~1.STE\AppData\Local\Google\Chrome\User

Data\Default\Extensions\kbmfpngjjgdllneeigpgjifpgocmfgmb

Website Logon - BRADLE~1.STE\AppData\Local\Sony Corporatio n\Some\Chromium\User


MixiDJ V31 - BRADLE~1.STE\AppData\Local\Sony Corporation\Some\Chromium\User

Data\Default\Extensions\nmaikkamgfhkjbadgihldfmkpngkhgbb

==== Chromium St artpages ======================

C:\Users\Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Preferences

"homepage": "http://www.google.com/", (http://www.google.com/)

C:\Users\BRADLE~1.STE\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Preferences

"homepage": "http://www.google.com/", (http://www.google.com/)

==== Chromium Fix ======================

C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Local

Storage\http_www.azlyrics.com_0.localstorage deleted successfully


Storage\htt p_www.azlyrics.com_0.localstorage-journal deleted successfully


Storage\https_www.superfish.com_0.localstorage deleted successfully


Storage\http_www.superfish.com_0.localstorage deleted successfully


Storage\https_services.tamu.edu_0.localstorage deleted successfully

==== Set IE to Default ======================

Old Values:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

"Start Page"="http://www.google.com" (http://www.google.com)

New Values:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

"Start Page"="http://www.google.com" (http://www.google.com)

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes

"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"

{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.co...={searchTerms}"

(http://www.google.com/search?q=%7BsearchTerms%7D)

{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/...ox&FORM=IESR02"(http://www.bing.com/search?q=%7BsearchTerms%7D&src=IE-SearchBox&FORM=IESR02)

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet

Files\Content.IE5 emptied successfully

C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully

C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully

C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully

C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully

C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5

emptied successfully

C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
http://www.google.com/http://www.google.com/search?q=%7BsearchTerms%7Dhttp://www.google.com/http://www.google.com/http://www.bing.com/search?q=%7BsearchTerms%7D&src=IE-SearchBox&FORM=IESR02http://www.google.com/


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C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully

C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully

C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully

C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied

successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chro me Cache ======================

C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

C:\Users\Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Cache emptied

successfully

C:\Users\BRADLE~1.STE\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

C:\Users\BRADLE~1.STE\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Cache emptied

successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zo ek_backup content ======================

C:\zoek_backup (files=1117 folders=152 264532368 bytes)

==== Empty Te mp Folders ======================

C:\Users\Bradley.Steve\AppData\Local\Temp will be emptied at reboot

C:\Users\Default\AppData\Local\Temp emptied successfullyC:\Users\Default User\AppData\Local\Temp emptied successfully

C:\Users\BRADLE~1.STE\AppData\Local\Temp will be emptied at reboot

C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully

C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully

C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Te mp Folders ======================

C:\WINDOWS\Temp successfully emptied

C:\Users\BRADLE~1.STE\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on Tue 11/25/2014 at 10:15:12.10 ======================

TwinHeadedEagle

Very good. Any pro gress?

Scan with Farbar Recovery Scan Tool

https://forums.malwarebytes.org/index.php?/user/167802-twinheadedeagle/


6/7



Please re-run Farbar Recovery Scan Toolto give me a fresh look at your system.

Right-click on icon and select Run as Administratorto start the tool.

(XP users click run after receipt of Windows Security Warning - Open File).

Make sure thatAdditionoption is checked.

Press Scanbutton and wait.

The tool will produce two logfiles on your desktop: FRST.txtandAddition.t xt.

Please include their content into your next reply.

exor15

The extension appears to have not come back, but I ran Farbar again so here's the logs.

ttached Files


Addition.t xt (https://forums.malwarebytes.org/index.php?



FRST.txt (https://forums.malwarebytes.org/index.php?



TwinHeadedEagle

Good. Last thing to do is to reinstall Google Chrome. Tell me is everything fine now, so we can finish?


exor15

Every thing looks good! Thanks man, appreciate it!


TwinHeadedEagle

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to

protect yourself

Recommended reading:

MUST READ - security tips:

Computer Security - a short guide to staying safer online.

(http://www.malwareremoval.com/forum/viewtopic.php?p=557960#p557960)

Simple and easy ways to keep your computer safe and secure on the Internet

(http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/)

MUST READ - general maintenance:

What to do if yo ur Computer is running slowly?

(http://www.malwareremoval.com/tutorials/runningslowly.php)

The Importance of Software Updating:

In order to stay protected it isvery importantthat you regularly update all of your software. Cybercriminals

depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of

https://forums.malwarebytes.org/index.php?/user/167802-twinheadedeagle/https://forums.malwarebytes.org/index.php?/user/178706-exor15/https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=156127http://www.malwareremoval.com/tutorials/runningslowly.phphttps://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=156127https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=156126https://forums.malwarebytes.org/index.php?/user/178706-exor15/https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_id=156126http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/https://forums.malwarebytes.org/index.php?/user/167802-twinheadedeagle/http://www.malwareremoval.com/forum/viewtopic.php?p=557960#p557960


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Back to Malware Removal Help

Malwarebytes Forum Malware Removal Support Malware Removal Help

computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and

installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

How to configure and use Automatic Updates in Windows (http://support.microsoft.com/kb/306525)

How to update Java (http://www.hamilton.edu/its/rc/how-to-install-java-windows-xp-vista-7-8)

How to update Adobe Reader (http://www.ehow.com/how_5233161_upgrade-adobe-reader.html)

Recommended additional software:

TFC (http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/) - to clean unneededtemporary files.

Malwarebytes' Ant i-Malware(http://www.malwarebytes.org/) - to scan your system from time to time in

search for malware.

Malwarebytes' Anti-Exploit(https://www.malwarebytes.org/antiexploit/) - to prevent plenty of mostly

exploited vulnerabilities.

McShield(http:// www.mcshield.net/) - to prevent infections spread by removable media.

Unchecky(http://unchecky.com/) - to prevent from installing additional foistware, implemented in legitimate

installations.

FiheHippo.com Update Checker(http://filehippo.com/updatechecker) - to keep your programs up-to-date.

Adblock(https://adblockplus.org/en/chrome) - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix (http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/9-delfix)by Xplode

and save it to your desktop.

Run the tool by right click on the icon and Run as administratoroption.

Make sure that these ones are checked:

Remove disinfection tools

Purge system restore

Reset system settings

Push Run.

The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can

consider a donation: (http://goo.gl/XIT114)

Thank you!

Stay safe,

TwinHeadedEagle
https://forums.malwarebytes.org/index.php?/forum/7-malware-removal-help/http://www.hamilton.edu/its/rc/how-to-install-java-windows-xp-vista-7-8http://www.malwarebytes.org/http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/https://www.malwarebytes.org/antiexploit/https://forums.malwarebytes.org/http://support.microsoft.com/kb/306525http://goo.gl/XIT114https://forums.malwarebytes.org/index.php?/forum/7-malware-removal-help/http://unchecky.com/https://adblockplus.org/en/chromehttp://www.mcshield.net/http://filehippo.com/updatecheckerhttps://forums.malwarebytes.org/index.php?/forum/108-malware-removal-support/http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/9-delfixhttp://www.ehow.com/how_5233161_upgrade-adobe-reader.html

BuyNSave Keeps Coming Back

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Transcript of BuyNSave Keeps Coming Back