Buy it, Build it, Download it, or Browse...
Transcript of Buy it, Build it, Download it, or Browse...
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Buy it, Build it,Download it, or Browse it?
Achieving Effectiveness with Enterprise Applications
Michael T. Nygard
© 2009 N6 Consulting, LLC. All Rights Reserved.
Tuesday, October 6, 2009
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About The Speaker
Application Developer/Architect – 20 years
Web Developer – 14 years
IT Operations – 6 years
IT Services Executive - 4 years
Tuesday, October 6, 2009
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Buy?Build?
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Buy?Build?
Download?
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Buy?Build?
Download?Browse?
Tuesday, October 6, 2009
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Goal: Reduce Total Cost of Ownership
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Goal: Reduce Total Cost of Ownership
Tuesday, October 6, 2009
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Cost of Ownership
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Seen Costs
Acquisition
Integration
Operations
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Unseen Costs
Process Change
Deferred Revenue
Opportunity Cost
Complexity
Inertia
Fragmentation
Constituencies
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Goal: Increase Support and Accountability
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Goal: Increase Support and Accountability
!
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One Throat to Choke?
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The Reality is More Complex
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CustomerRelationshipManagement
«purchased»
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Tuesday, October 6, 2009
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Business ObjectsWindowsNagios (OSS) monitoring
OracleLinuxNagios
Siebel CRMLinuxNagios
Apache + modulesLinuxNagios
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Business ObjectsWindowsNagios (OSS) monitoring
OracleLinuxNagios
Siebel CRMLinuxNagios
Apache + modulesLinuxNagios
Custom batch jobsMQ SeriesLinuxNagios
Enterprise Service Bus Mule ESBJavaSolaris
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Goals: Increase Tempoand Adaptability, Decrease
Transaction Cost
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Goals: Increase Tempoand Adaptability, Decrease
Transaction Cost
Tuesday, October 6, 2009
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Tempo
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Tempo
Pace of operations
Rate of change generated
Turnovers in material
Speed of decision loops
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Deming Cycle
Plan
DoCheck
Act
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O-O-D-A Loop
UnfoldingCircumstances
OutsideInformation
UnfoldingInteraction
with Environment
Observations
feed forward
GeneticHeritage
CulturalTraditions
Analysis &Synthesis
NewInformation
PreviousExperience
feed forward
Decision(Hypothesis)
Action(Test)
feed forward
feed back
Implicit Guidance and Control
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Adaptability
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Centralized Adoption
Slow but uniform
High leverage
Less integration cost
Easiest to manage
Often unsatisfying
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Decentralized Adoption
Fast tempo
Highly adaptable
Invisible
Hard to manage
High integration cost
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Chaordic
System that blends characteristics of chaos and order
Neither hierarchic nor anarchic
Present in Boyd’s “maneuver”
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Commander’s Intent
Desired end state
Two levels down
Not a specification
Centralize strategy
Decentralize execution
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Fingerspitzengefühl
Grasp of detail
Ever-changing situation
Diminishes with altitude
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Transaction Costs
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The Nature of the Firm
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Boundaries of Firm
Search and information cost
Bargaining cost
Risk to trade secrets
Policing and enforcement
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Boundaries of Firm
Search and information cost
Bargaining cost
Risk to trade secrets
Policing and enforcement
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Automation is Value-Neutral
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Automating to Reduce Cost
Rigid
Quickly Outdated
“Supplemented”with manual work
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Automating to Empower
Zero to production in 15 minutes
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Automating to Empower
Zero to production in 15 minutes
Increase Tempo
Improve Adaptability
Decentralize Change
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BuildBuy
DownloadBrowse
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“Buy”
COTS Considerations
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Procurement, Implementation, and Integration Costs
!
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Premature Customization
Implicit processes
Expensive tocustomize
Chosen under theleast knowledge!
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Constituencies
Adherents to thechosen technology
Allegiance to vendor
Inhibits futureoptionality
Tech selection isan org change
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“Build”
Bespoke Considerations
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Enterprise Software Sucks
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Misplaced Focus
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Drudgery
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Voice
Users
Developers
Operations
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“Download”
FOSS Considerations
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Free Software?Open Source Software?
Viral Licensing!
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Free Software?Open Source Software?
Not really.
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Developer enthusiasm
Product maturity
Community strength
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Versioning
Interface style
Architecture features
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Gaining Advantage
Mix both models
Leverage but separate
Contribute
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SaaS Considerations
Tuesday, October 6, 2009
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Data IslandsTuesday, October 6, 2009
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Perceived Risks
Confidentiality
Compliance
Control
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Real Risks
Control plane
Patent shutdown
Lack of risk management info
Tuesday, October 6, 2009
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Self-Defeating Behaviors
Tuesday, October 6, 2009
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Sourcing can drive selection, perhaps adversely
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Tuesday, October 6, 2009
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Thinking Styles
Reactive
Systems
Creative
Corrective
Improvement
Planning
Tuesday, October 6, 2009
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Altitude-Induced Arrogance
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Tuesday, October 6, 2009
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Services Death SpiralSqueeze cost out of serviceproviders
Provider’s skilledpeople filtered out
Provider unableto execute
Consumer unable to change
Tuesday, October 6, 2009
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Project-Based Funding
Schedule pressure
Architecture decay
Increasing friction andinertia
Tuesday, October 6, 2009
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Budgeting & Accounting
Tuesday, October 6, 2009
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Refactoring Your Organization
Tuesday, October 6, 2009
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Invert the Community
Center on users
Connect users
Distribute powerto edges of org
IT builds platform;doesn’t control use
Tuesday, October 6, 2009
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Close the Loop
Blog, forum, bug tracker on every application footer
Source of bad inputs shouldexperience their own pains
“Give them the button”
Tuesday, October 6, 2009
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Bridge Dev and Ops
Ops is a stakeholder
Dev needs the Opsperspective
Collaboration overcheckpointing
Replace review withautomated testing
Tuesday, October 6, 2009
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Bridge Dev and Users
App communities
Users passionateabout apps
Forums, bug tracker,developer blogs
Real use of feedback
Tuesday, October 6, 2009
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Tempo. Adaptability. Transaction Costs.
Tuesday, October 6, 2009
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Tempo. Adaptability. Transaction Costs.
Tuesday, October 6, 2009
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© 2009 N6 Consulting, LLC. All Rights Reserved.
Michael T. [email protected]
Tuesday, October 6, 2009