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"But I still use dialup!" Using virtual reference to serve rural patrons
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This presentation is licensed under a Creative Commons 3.0 Attribution United States license. For more information, visit http://www.creativecommons.org “But I still use dialup! Using virtual reference to serve rural patrons Matthew “Buzzy” Nielsen Assistant Director, North Bend Public Library 05/07/2010
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Virtual reference services, such as Oregon's L-net (http://www.oregonlibraries.net) try to ensure access to trained librarians for all of the people in their states. However, rural patrons can be particularly challenging to reach and aren't using these services as much as they should. This presentation points out this problem and suggests some possible solutions. This presentation was last given as a lightning talk at the 2010 Oregon Virtual Reference Summit in Troutdale, Oregon.
Transcript of "But I still use dialup!" Using virtual reference to serve rural patrons
This presentation is licensed under a Creative Commons 3.0 Attribution United
States license. For more information, visit http://www.creativecommons.org
“But I still use dialup!Using virtual reference
to serve rural patrons
Matthew “Buzzy” NielsenAssistant Director, North Bend Public Library
05/07/2010
Library Services & Technology Act goals
What we're trying to do
Expand services for learning and access to
information and educational resources in a variety of formats, in
all types of libraries, for individuals of all ages.
Provide electronic and other linkages between and among all types of libraries.s, in all types
of libraries, for individuals of all ages.
Target library and information services to persons having
difficulty using a library and to underserved urban and rural
communities, including children from families with incomes
below the poverty line.
“
”“
”
“”
Library Services & Technology Act goals
What we're trying to do
Expand services for learning and access to
information and educational resources in a variety of formats, in
all types of libraries, for individuals of all ages.
Provide electronic and other linkages between and among all types of libraries.s, in all types
of libraries, for individuals of all ages.
Target library and information services to persons having
difficulty using a library and to underserved urban and rural
communities, including children from families with incomes
below the poverty line.
“
”“
”
“”
Are we?
Assumption:Rural patrons have just as many
questions as urban & suburban ones.
Photo credits: Wesley Fryer, macinate on Flickr, Heidi Gentes
They're just different questions
“How do I freeze-brand cattle?”
“What do I feed theemus I just bought?”
“What the f*&@ is thisthing we found in the yard?”
We've got plenty of rural patrons
.
2003-04 2004-05 2005-06 2006-07 2007-08 2008-090.00%
5.00%
10.00%
15.00%
20.00%
25.00%
% of Oregonians in rural counties
% of L-net ques-tions from rural counties
But are they askingenough questions?
.
2003-04 2004-05 2005-06 2006-07 2007-08 2008-090.00%
5.00%
10.00%
15.00%
20.00%
25.00%
% of Oregonians in rural counties
% of L-net ques-tions from rural counties
Why?
Source for broadband data: Federal Communicationcs Commission (2009)
Access to broadband
Rural counties in Oregon Broadband deployment in Oregon(darker is better)
The un- and under-served
Rural counties with un- and under-served populations
(indicated in yellow)
An aging population
What can we do about it?
Photo sources: Elkton High School, Langlois Public Library
Focus on institutions
Schools
Libraries
Other publicly-available access points
Go mobile
Don't make it Flashy(AKA don't force users to use bandwidth-hungry widgets.)
Thanks!
Ubuntu LinuxOperating system
OpenOfficeImpress
Presentation app
GIMPImage editor
ShutterScreenshot utility
This presentation was made using open source software.
OpenOffice CalcSpreadsheet app
ChromiumWeb browser
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