Business Transformation Management

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Business Transformation Management. Facilitated by: Michael Vigil Exec VP – Operations. Agenda. What is Business Transformation Management (BTM) What are some of the Key Elements? Experiencing change Seeing the possibilities Bringing it all together. What is it?. - PowerPoint PPT Presentation

Transcript of Business Transformation Management

  • What is Business Transformation Management (BTM)What are some of the Key Elements?Experiencing changeSeeing the possibilitiesBringing it all togetherAgenda

  • Business Transformation Definition:

    Business transformation is a key executive management initiative that attempts to align the operational and technological initiatives of a company more closely with its business strategy and vision. What is it?Business Transformation Management Definition:

    Effectively managing the activities required to transform a business to address growing Customer requirements, increase products/services, and drive continuous improvement to maintain a competitive advantage.

  • Key Elements to considerChange Readiness AssessmentVisioning The End StateIdentify Core CompetenciesAssess Stakeholders SupportIdentify Strengths, Weaknesses, Opportunities, ThreatsAssess Risks And OpportunitiesCommunicate, Communicate, CommunicateMonitor, Measure, and Control

  • Definition: Assess the organizations readiness to accept change by reviewing key elements like direction, ability, resources, incentive, structure and actions.Assessing Current StateChange Readiness AssessmentImportance: Understand gaps before they become land mines Address gaps to improve organization change readiness Mitigate risks of gaps which cannot be overcome

  • Visioning The End StateDefinition: Establish the Vision and Mission of the project. Identify the values to be followed. Set the strategies that will enable the Vision to be achieved. Develop the Goals and KPIs which support each strategy.Envision The FutureImportance: Common understanding of the end state Determine how the project team will conduct itself Strategies set the direction of the project Goals and KPIs provide the structure for measuring success

  • Identify Core CompetenciesDefinition: Identify which functions/skills must be maintained internally in order to maintain a competitive advantage, protect intellectual property, or manage critical processes.Core Competency ReviewImportance: Core Competencies require continual investment Non-Core Competencies limit organization flexibility and agility Non-Core Competencies are outsourcing candidates

  • Assess Stakeholders SupportDefinition: Determine the current support among key stakeholders, identify the support required and plan actions required to gain the level of support necessary for success of the project.Stakeholder AssessmentImportance: Identification of all key stakeholders Understanding where lack of support is present Assessing risk associated with lack of support Taking action to increase stakeholder support Elimination of potential problem areas

  • Identify Strengths, Weaknesses, Opportunities, Threats (SWOT)Definition: Identify the strengths, weaknesses, opportunities and threats tied directly to each strategy that supports the project vision.SWOT AnalysisImportance: Identified strengths can be utilized to address gaps Identified weaknesses and threats can be addressed Identified opportunities can be exploited Risk levels can be determined for weaknesses and threats Project success level is increased

  • Assess Risks And OpportunitiesDefinition: Identify/Prioritize risks associated with weaknesses/threats and establish actions which mitigate the risks. Identify/Prioritize risks and upside of identified opportunities and establish actions to increase overall project success.Risk AssessmentImportance: Risks associated with Weaknesses/Threats are addressed Opportunities are evaluated for potential upside

  • Communicate,Communicate, CommunicateDefinition: Evaluate/Identify who needs to receive what information, when (date/interval) it needs to occur, why is it necessary, how (phone, meeting, etc.) it will be delivered and who owns each delivery. Establish a schedule that utilizes all of this information, track deliveries, evaluate impact, escalate late deliveries and modify schedule as required.Communication Planning and ManagementImportance: Communication requirements are identified, prioritized & scheduled Methods and timing of communications are agreed upon Ownership is immediately established Mechanism to manage project communications is in place Themes and messaging requirements are clear

  • Monitor, Measure and ControlDefinition: The ability to identify and track all actionable items for a given project, by utilizing an automated closed loop process, in order to ensure completion of deliverables.Integrated Project ManagementImportance: Ease of managing all actions in one area Clarity of action Item ownership and due dates Real-time status monitoring (On-time, Overdue, Completed) Closed loop accountability and escalation control

  • Time DenialRumorDespair ToleranceOpportunity AngerAcceptance Productivity(-)(+)Original productivity levelPhase 1Phase 2Phase 3Phase 4Experiencing Change Shock Possibility Event

  • Seeing the possibilities

  • Seeing the possibilities

  • Bringing it all togetherStakeholderAssessmentRisk AssessmentCommunicationPlanning andManagementIntegratedProjectManagementEnvision TheFutureCoreCompetencyReviewSWOTAnalysisChangeReadinessAssessmentSuccessfulChange

  • Questions and Wrap Up

    ASIL, Inc.2901 Tasman Drive, Suite 117Santa Clara, CA 95054www.asil-inc.com(408) 980-9904

    Michael VigilExec VP Operations mvigil@asil-inc.com

    Pete Pazmany President / CEO ppazmany@asil-inc.com

    On behalf the ASIL team I want to thank you for being with us today as we review Business Transformation Management. In this presentation we will explore the paradigm of change and the components to ensure a smooth transformationTodays process allows for questions to be taken and responded to at the end of the presentation. You may post your questions at any time in the lower right hand area of the Web-Ex screen. Please select the send to Host option when submitting your questions.Again, thank you for being here. Lets get on with the presentationIn closing, change is necessary and will always be required.The better your organization is at managing change, the more competitive your company is which leads to greater success.Business Transformation Management tools and methodologies are extremely valuable assets when managing a change effort.Having the Business Transformation Management tools and methodologies integrated enables you to standardize your change processes, increase productivity and effect change more efficiently.

    Lets review any questions we received on the chat line

    Are there any other questions. Please send them via the chat line.

    Organizations need to know what initiatives are being driven, why are they important, when will it occur, and who is impacted. So how do you go about developing answers to these simple, yet complex, questions and what are some of the means by which a methodical structure is used to understand, analyze and develop the best answers for your company or department. What you need is a means to (1) assess your companys direction and transformation readiness, (2) provide guidance on how to transform your companys desired process or project and then (3) supply the right information at the right time to the right audiences to enable successful transformation.What you need is a means to align the organization towards the stated goals and direction of the future. Lets take a look at why this is important. So lets look at the elements that make up Business Transformation Management. In this slide we see some of the elements that, together, target solutions to the six questions of What, Why, How, When, Where and Who. How ready is your organization to change?What is your vision of the end state? What goals must be accomplished?Do you understand what are your core competencies?Are your stakeholders on board?What are the Strengths, Weaknesses, Opportunities and Threats associated with this project?Have you mitigated the risk associated with the project?Do you have a communication plan in place?Do you have one repository for all the action items required for this project?By having all of these arrows in your arsenal, your change project will hit the bulls-eye every time.Lets see how these BTM elements fit together to accelerate knowledge, direction, effectiveness and the speed of change. The element, Change Readiness Assessment enables the organization to understand their change readiness. While everyone likes to feel they are ready for change, the truth is it goes against human nature to do so. Therefore it is important to understand what gaps exist in change readiness, then assess the importance of these gaps and prioritize the gaps which require immediate action or some level of risk mitigation.

    For every significant gap, observations should be made to determine the current state and future state. A set of possible recommendations need to be developed. Then a set of actions must be defined in order to address or mitigate the gap.

    By understanding the current change readiness status, an organization or project team can determine the opportunities and challenges to be successful. Going into a project blind sets up a minefield of potential issues which can explode at the most inopportune times. It is better to map out the minefield in order to develop an effective path with which to cross unaffected. The element, Envision the Future is designed to assist business executives in establishing a strategic framework for success. That framework consists of:Defining the vision of what is to be attained,Defining a mission, Defining a set of Values that shape your behaviors and actions,Defining the Strategies that will be used to attain the visionDefining Goals and Key Performance Indicators (KPIs) to guide and measure