Business Transformation & Change

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014. Business Transformation & Change A pragmatic Programme & Project Management approach

Transcript of Business Transformation & Change

Page 1: Business Transformation & Change

Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Business Transformation & Change

A pragmatic Programme & Project Management approach

Page 2: Business Transformation & Change

Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

About Clinton Arnold

Favourite Saying: ”Living The Dream”Experience:

GM Professional Services Group, Business Transformation Manager, Programme Leader & Programme Director, Bid-Delivery Manager, IT Solutions Architect, Pre Sales Support Guru, Field Engineer…. and Car wash expert 26 Years of “Information Technology” experience across 12 Business Sectors

PMP Certificate, PRINCE2 Practitioner , Certificate in Tertiary Teaching

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Sources of Information & Acknowledgements

All pictures sourced via Google (October2014)

Please acknowledge PMI, PRINCE 2, ITIL, 6 Sigma, ZACMAN, TOGAF etc

Please respect intellectual property of Individuals & Organisations referred to within

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Step-1: Introduction

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Q. What is the only CONSTANT within our Universe?

World computer & Deep Thought computer

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

A: My Answer …Change occurs everywhere …

Change never stops …

Change can impact you …

Change can be initiated by you …

The best thing to do is ..

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Examples of ChangeUniversal Global

Business Technology

Social

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Something Worth Considering:

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Step-2: Business Transformation & Change

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

What Is Business Transformation?

Key AspectsIt’s a journey of changeIt is significant in natureIncludes Organisation changeIncludes Cultural changeIncludes People changeIncludes Products & Services changeIncludes Customer & Supplier changeAddresses soft/hard Value aspects ($, t, R, Positon etc)

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Origins of Transformation

StrategicTacticalCompulsoryChangeInnovationMaintenance

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Important ConsiderationsUnderstand the Playing Field

Origin of Transformation Political landscape / Stakeholders / Power-base Challenges / Impediments Your power & influence

Appreciate Key Impacts People (working & private lives) Change-Shock Stress

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Step-3: Portfolio, Programme & Project Management

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Approach: Kick-start

1. Brief / Outcomes

2. Sponsor & Stakeholders3. Political landscape 4. Change Impacts

5. Mandated Frameworks & Methods

Business Case / Budget

Governance & Organisation Structure

Stakeholder, Culture & Change analysis

Your Team, Challenges & Impediments & Decisions, Scope/ WBS, Risks, Costs, Timeline, Change, PMIS ..

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Your Role

Daily …Embrace ChangeBalance Respect & PowerLead with confidenceFace conflictLeverage Team skillsetBe pragmatic Don’t promise what cannot be delivered

Always …Understand Origin of Transformation Be outcome focusedSpend time with Sponsor & StakeholdersPlan for ‘tomorrow’, Delivery ‘today’ Understand Risk, Budget, Timeline, Impacts etc

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Warning SignsStrategy not congruent with key influencerPolitical landscape subject to significant changeMissing ‘decision maker’Usurping of Sponsor / key stakeholdersFunding delay (Capex / Opex approval)External SME advisor(s) rejected / not engagedNo governance structure / disputed structureHire approval delay (for critical team)Significant risk transfer (you are the fall guy)

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Avoid & Challenge

Avoid …Spamming emailsUnclear expectationsUnnecessary communication

Challenge …Negative behaviour

Poor quality / outputLack of responsibility or

ownershipComplexity

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Frameworks & Methods

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Example: Business Maturity

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Example: My Framework

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Business Transformation: Strategy Model

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Programme Governance Model

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Business Transformation Scope: WBS

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Business Capability MapShows current/future Business

Capabilities & or areas of Business Transformation / Change

Colour code Heat MapFocus upon important capabilities

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Business Change: Story On A Page

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Business Transformation: OutcomesKnow

how to tell the story

Be aligned with Sponsor

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Example: PMIS

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Clinton Arnold, PMP & PRINCE2 Practitioner. Guest Lecture: Auckland University of Technology, October 2014.

Thank you ….