Business Transformation at the Texas Health and Human Services Agency

1 May 22-24, 2007

Washington Dulles HiltonThe Business Transformation Conference

Dr. Raj RameshBusiness Transformation ConsultantTopSigma Consulting, LLC.

Business Transformation at the Texas Health and Human Services Agency

WelcomeWelcome

to Transformation and Innovation 2007 The Business Transformation Conference

2 May 22-24, 2007


OrganizationHealth & Human Services

DADS DSHS DARS DFPSHHSC

•Medicaid •Children's Health Insurance Program (CHIP) •Temporary Assistance for Needy Families •Food Stamps and Nutritional Programs •Family Violence Services •Refugee Services •Disaster Assistance

•Eligibility Determination •System Planning and Evaluation •Policy Development and Rule-making •Fraud and Abuse Prevention and Detection •Border Affairs •Early Childhood Coordination •Ombudsman Services

Programs Functions

$15 billion annual budget8500 employees

3 May 22-24, 2007


Governance Management Portal• Role based application access available from a single

point – for Business, IT, Finance, HR and Executive Management.

• Key Functions: Strategic Business and IT Planning/Governance And Operations Management

• Bring the “silos” closer by allowing applications to “integrate”

• Share resources, documents, processes across functional areas

• Integrate information & performance reporting across functional silos

4 May 22-24, 2007


Governance & Compliance

5 May 22-24, 2007


BT Strategy

Quick wins– Drive the Business Transformation Portal Mock– Integration two or three applications to show proof-

of-concept using only UI integration– Use this to get buy-in from senior management

Long-term wins– Help define the SOA architectural needs– Develop the methodology – Strategy to Execution

6 May 22-24, 2007


Program Objectives

• Better governance

• Business agility

• Faster, cheaper, better

• Increase operational effectiveness

• Transparency

• (Competitive advantage, profitability)

7 May 22-24, 2007


Organizational SilosEfficient within

Inefficient between

1200 applications

8 May 22-24, 2007


Plan Execute Govern

Executive

Business

Technology

Strategy

Roadmap

BusinessArchitecture

TechnologyArchitecture

PortfolioManagement

ProgramManagement

ProjectManagement

ProcessManagement

BalancedScorecard

ProcessImplementation

SystemIntegration

BusinessMetrics

ComplianceMonitoring

BusinessPerformance Balanced

ScorecardMetrics

IT PerformanceManagement

Business Transformation

9 May 22-24, 2007


General Tenets

• Leverage existing assets• Don’t reinvent the wheel• Iterative development• Align with the culture• Get executive level buy-in• Facilitate collaboration• Focus and follow through• Define performance metrics• Business drives requirements

10 May 22-24, 2007


Business Architecture

Strategy Market & Customer

Information Process Finance

Compliance Assets

Products

Communications

Strategy: goals, objectives, measuresMarket: partners, organization, rolesProducts: product and service portfoliosInformation: terminology, knowledge, termsProcess: tasks, activities, rules, eventsFinance: income, profits, debt, balance sheetCommunication: marketing, brandingCompliance: SOX, controls, governanceAssets: people, technology, equipment, time

IT Strategy

Operations Infrastructure

Applications

Services

ITIL

COBIT

drives

11 May 22-24, 2007



Strategy Market & Customer


Compliance Assets

Products

Communications

Thin-slice approach

12 May 22-24, 2007


Time

Ali

gn

men

t &

Per

form

ance

R1R2

R3

R4

Strategy

Market & Customer


Compliance Assets

Products

Communications

Strategy

Market & Customer


Compliance Assets

Products

Communications

Strategy

Market & Customer


Compliance Assets

Products

Communications

Strategy

Market & Customer


Compliance Assets

Products

Communications

13 May 22-24, 2007


EnterpriseInternetSolutions

Agency

ExecutiveLeadership

Strategydirective

CustomerdataCustomerservices

Context Diagram

Role AuthorizationBusiness Context

Roles

Data Services

Open access

Restricted access

DB access

Customer data

Underwriting research

Internet browser X

Potential customer X

Logged in customer X X

Administrator X X

Supervisor X

Customer relationship manager X

Portal

Agency

Application

Services

Market &Customer

Tom BodieVice President

Kent MarrDirector

Kristi ChobanDirector

Mathew DavisDirector

Jeff EdwardsManager

Tim RobbinsStaff

Bob RanerAnalyst

Kent ClarkManager

Vishi CookStaff

Brian TrafasAnalyst

Portal Admin

14 May 22-24, 2007


High-level Architecture

ESB: routing, security, reliability, invocation, mediation, process orchestration, CEP, adapters, QoS, mgmt

App1 App2 Appn

J2EE: JCA, JMS, web services, JDBC, EJB,Servlet, security, caching

Composite Apps: Business Process Management

Portlet Integration: JSR-168, WSRP

Portal Container: Search, personalization, audit,Workflow, admin & security, logging, SSO,…

Sec

urity

&

Acc

ess

Con

trol

Web service basedService invocation

15 May 22-24, 2007


Portal Integration

PSFT UI

PSFTApplication

PSFTTransactional

DB

B&P UI

B&PApplication

B&PTransactional

DB

Portal

16 May 22-24, 2007


Application Integration (common code base)

PSFT UI

PSFTApplication

PSFTTransactional

DB

B&P UI

B&PApplication

B&PTransactional

DB

17 May 22-24, 2007


Application Integration(low granularity SOA)

PSFT UI

PSFTApplication

PSFTTransactional

DB

B&P UI

B&PApplication

B&PTransactional

DB

18 May 22-24, 2007


Application Integration(high granularity SOA)

PSFT UI

PSFTApplication

PSFTTransactional

DB

B&P UI

B&PApplication

B&PTransactional

DB

19 May 22-24, 2007


Orchestration through BPMS

PSFT UI

PSFTApplication

PSFTTransactional

DB

B&P UI

B&PApplication

B&PTransactional

DB

20 May 22-24, 2007


Agency #1

Agency#2

Agency#3


Technology Architecture

Service Registry

BPMN

BPEL

Enterprise Service Bus

Business Services

BPMS

Bu

sin

es

s T

ran

sfo

rma

tion

: Fro

m S

trate

gy

to

Ex

ec

utio

n

Governance

Cross organizational Process

Process & RulesEngine

ApplicationApplication DB

SOA based Composite Application

Business Strategy


IntegrationArchitecture

ProcessArchitecture

Imp

lem

enta

tio

n &

Dep

loym

ent

Technical Architecture

ApplicationArchitecture

Op

erat

ion

alE

ffec

tive

nes

sB

usi

nes

s A

ctiv

ity

Mo

nit

ori

ng

Transform

ation

Stack

BusinessTransformationFramework

Webservices

System task

Human task

CommonServices

Data Access Layer

DB

ProcessEngine/Modeler

RulesEngine

User Interface

BI Secu

rity

UserMgmt.

IT Asset Mgmt.

ExternalServiceProvider

SLAs

Strategy

Market & Customer


Compliance Assets

Products

Communications

Strategy

Market & Customer


Compliance Assets

Products

Communications

Strategy

Market & Customer


Compliance Assets

Products

Communications

IT Strategy


Applications

Services

IT Strategy


Applications

Services

IT Strategy


Applications

Services

Business Rules

21 May 22-24, 2007


Business Strategy


IntegrationArchitecture

ProcessArchitecture

Business ServicesFramework

Implementation &Deployment

Technical & DataArchitecture

ApplicationArchitecture

OperationalEffectiveness

Business ActivityMonitoring

Mo

de

lS

tra

teg

yM

on

ito

r &

C

on

tro

l

Ex

ec

uti

ve

Bu

sin

es

sT

ec

hn

olo

gy

Bu

sin

es

sBest customer relationship in industry

Customer experience consistency

Enhanced channel management

Internet update synchronized across enterprise

Customer-centric enterprise

Highest cradle-to-grave resolutions

Semantic interoperability

Global customer schema

Single point access of interrelated customer data

Customer single sign on for web access

One time authentication for all services

All updates access through common services

Web-based implementation exploits standards

Web-access for customer

Best customer experience with channels

Implementation ensures security

Scalable deployment

Monitor customer web activity relative to total activity

Scale functionality with increasing usage

Adapt to changing customers demographics

Define service interfaces

Manage services through a registry

Create a governance framework

Implement SOA meta-model

Tie to business process

Composite application service orchestration

Services discovery

Profile update service

Profile update part of account management process

Monitor KPIs to evaluate alignment with strategy

Monitor performance metrics relative to other channels

Offer more segment based personalization

10 Step Business Transformation

Imp

lem

en

tD

es

ign

Strategy

Market & Customer


Compliance Assets

Products

Communications

22 May 22-24, 2007


Key Messages

Power of BA/BPM/SOA is in the Unification.

Critical Success Factor: People

Transformation Needs to be Driven By The Business

23 May 22-24, 2007


Thank YouThank YDr. Raj RameshBusiness Transformation ConsultantTopSigma Consulting, LLC.www.topsigma.com

Contact Information:[email protected]

ou

Business Transformation at the Texas Health and Human Services Agency

Economy & Finance

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