Business Together as a Service global event, April 23, 2013
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Business Together as a Service Orange Business Services UCaaS global event 23 April 2013
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Transcript of Business Together as a Service global event, April 23, 2013
Business Together as a Service
Orange Business Services UCaaS global event23 April 2013
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Unified Communications + “as a Service”
contact center
Web conferencing
IM & presence
operator console
mobility suite
integrated voicemail
on-demand telephony
unified-communications features delivered
from the cloud
Business Together as a Service
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agenda
Vivek Badrinath, CEO Orange Business Services Paris
Evan Kirchheimer, Practice Leader Enterprise Telecoms OVUM – London
Helmut Reisinger, - Orange Business Services SVP Europe & Russia - Moscow
Patrick Romzek, VP Global Market Development, Collaboration Solution Cisco – Michigan
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agenda
Pierre de La Bourdonnaye, Executive Briefer, Orange Business Services - Frankfurt
Yee-May Leong, SVP, Asia Pacific, Orange Business Services - Singapore
Diana Einterz, Head of Americas, Orange Business Services – Atlanta
Orange Business Services multinational customers - Lisbon
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Market trends: customer desire
UC
Business
EmployeesIT
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Orange UC strategy
Cloud : as a Service model is a must have
1Convergence : between communication services and desktop
2Mobility : available on smartphone and tablet
3End-to-end : especially in cloud, customers need to have End-to-End SLAs
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where? everywhere…
our network covers 1,500 PoPs in 160+ countries
data centersSingapore
Frankfurt
Atlanta Pari
s
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globally available
in 6 continents
in 29 languages today
Business Together as a Service value proposition
pay only for what you use
fully managed, secure, quality built in
future proof
delivered “as a Service”
UC tools
on any device
deployed instantly
employee tools
© Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc.9
UC as a Service: Key Findings From Ovum’s research
Evan Kirchheimer
April 2013
© Copyright Ovum. All rights reserved. Ovum is an Informa business.10
Standard UC, mobile UC and social are prioritiesUCC status. Which of the following do expect to have in the future?
81% of large enterprises plan to invest in at least some aspects of UC.
78% have budget to back that up.
© Copyright Ovum. All rights reserved. Ovum is an Informa business.11
UCC is firmly linked to business process improvement
Business process improvement
Future calculations of increased productivity
Direct savings - reducing current spend levels on enterprise communications
Finding savings in another part of the IT budget to apply to UC&C
Making savings for operational units/LOB
0 50 100
150
200
250
300
350
400
450
397350
308302292
251228222
185138
Which two statements do you agree with most? (Please choose top two.) “My investment in UCC is based on….”
It is highly significant that UCC is linked first and foremost to business process improvement and enablement of flexible working and productivity, as well as
business agility – a real surprise.
© Copyright Ovum. All rights reserved. Ovum is an Informa business.12
We are moving to a more ‘cloudy’ UC world – 2X popularity in 2 years
Telephony (IP-PBX)
Telephony (Microsoft Lync voice)
Instant messaging and presence
Standard UC (unified messaging, presence, softphone etc.)
Audio/ web conferencing
Team workspaces and content tools (e.g. SharePoint)
0% 5% 10% 15% 20% 25% 30% 35%
21%
31%
24%
28%
21%
29%
8%
13%
12%
12%
10%
14%
If you are considering new investment in the following in the next 24 months, which of the following delivery methods would you seriously consider?
Multi-tenant hosted or public cloud Dedicated hosted or private cloud
Global respondents N= variable from 610 to 1033
• Currently, between 10-20% of UC applications are hosted in a private cloud; in two years, we expect 20-30%.
• Currently, 4-8% are delivered via multi-tenant, public cloud. In two years, we expect 8-14%.
© Copyright Ovum. All rights reserved. Ovum is an Informa business.13
© Copyright Ovum. All rights reserved. Ovum is an Informa business.14
For UC, CIOs tell us that they prefer Telcos to Systems or IT providers
Telco capabilities are much better than SIs and local resellers, but in
customer orientation they are much weaker.
Equipment makers, SIs and IT can provide a technical solution but have difficulties providing a
complete end-to-end service.
System integrators do not run this for you. They have a telco behind them. My opinion is that the telcos will try to drive this market forward and to
sell this as one product.
You have to have a dialog with the operators. They provide a service. You can buy from someone else and they
would be behind there somewhere but that’s not the way we want to do it.
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40 Multinational companies
Business Together as a Service : strong European Growth
• 16,000 seats / Europe, ME, Africa
• Scalable, agile, future proof
• 3,400 seats• Anytime, anyplace
services• Pay as you grow
• 900 seats• 3 profiles
(light/Std/Collaborative)
• Flexibility• Central control and
reporting
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Why Cloud Services for UC&C? The Market is rapidly transitioning to Cloud Deliver of
UC&C Applications
The Drivers of Cloud Services for UC&C - Customers want:– To eliminate cost and complexity; – Pay for what they use; – Drive globalization and Employee Productivity; – Ubiquitous access and user experience;– Flexibility consumption model;– Leverage for strategic advantage.
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‘Business Together as a Service’Right Solution, Right Time, Right Partners
Orange Business Services and Cisco – a comprehensive and unique partnership– Strategic Partnership with aligned vision and strategy– 18 Year Partnership – Strategic. Global. Expanding for both companies
‘Business Together as a Service’ is truly Market Leading– First to market and Most widely adopted HCS service worldwide– Global. Largest Cisco powered IP Network in 172 countries – Whole offer - Iaas, Tpaas, Desktopaas, Ucaas - 100% Cisco supported
Together we will deliver unprecedented value to organizations– Broadest Collaboration ‘as a service’ solution available anywhere – Secure and dedicated environment with economics of cloud– Operational excellence and service delivery from Orange backed by innovation, support and
architectural leadership by Cisco.– Elimination of cost and complexity to focus on driving business results
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1 2 3OBS datacenters
one secured access to Orange
Business Services platform
one admin portal to easily create, assign, update or
delete profiles
John collaborative
everywhere profile
one end-user portal to easily customize his
profile
Business VPN
Let’s see a demo end-user and administrator portals, and end user interface
Business Together as a Service
Orange Business Services UCaaS global event
23 April, 2013
Yee-May LeongSVP, Asia Pacific, Orange Business Services - Singapore
Business Together as a Service
Orange Business Services UCaaS global event
23 April, 2013
Diana EinterzHead of Americas, Orange Business Services – Atlanta
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Important questions from Americas customers
Reversibility : how to go back to on premise solution if needed? How to migrate to an other cloud solution?
1Integration : how it will be integrated with legacy solutions2Future proof : customers want to know there is a plan for enhancements, and they want the solution to provide those (Mobility, Social collaboration)
3Quality: & speed of deliver, reliability4
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Live from Portugal
Customer first impressions
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Roundtable Q&A…
B2GaaS launch plan
First comments / questions fromOrange Business Services
Unified Communications User GroupIn Lisbon, Portugal
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Benefits of
Business Together as a Service
Pricing Model, scale up and down
Business Agility
Employee Productivity
Minimize investment
BYOD
Globally Available, thanks to Orange
Business Services
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Live from Portugal
Program User Group
Cascais
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Roundtable Q&A…
First questions from Orange Business ServicesUnified Communications User Group
In Lisbon, Portugal
thanksReplay of this event will be available shortlyYou will receive a URL to view itplease contact [email protected] with questions
