BUSINESSTECH’17

EVENT BROCHURE

THANK YOU TO OUR SPONSORS

BUSINESSTECH’17

PLATINUM SPONSORS

SILVER SPONSORS

TABLE OF CONTENTS

Key Info Hotel information, Parking, etc.

pg 2

pg 6

pg 26

Speakers Get to know this year’s speakers and their IT backgrounds.

Agenda & Floorplan Plenary and breakout session times, meal times, etc.

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MORNING SESSIONS9:00-10:00amRegister, join us for coffee & pastries, and meet our sponsors!

10:00-11:00amManufacturing, Engineering and Field Services Apple Speaker Apple Room

Creating Comprehensive Security Policies to Protect IT/Print Environments Michael Howard

HP Room

Virtual Care and the Intelligent Medical Home Tom Foley Lenovo Room

11:00am-12:00pmBanking/Fintech Services & Solutions Apple Speaker Apple Room

Is Your Printer an Open Door to Your Network & Data? Michael Howard HP Room

Why a Unique Health Safety Identifier is Necessary to Achieve a Value Based Care Tom Foley

Lenovo Room

Driving Efficiency and Profit: CxOs Share How IT Impacts Business Strategies Robert Eckman (Moderator), Andres Franzetti, Craig Richmond, Jerry Fralick, Lee Fisher, Lolita Hines

C-Suite

How Digital Transformation and IoT are Disrupting Traditional Lifecycle and Service Desk Offerings Ira Grossman

MCPc Suite 1

Real World Use Cases for Citrix and Netscaler Brain Cambier, Ronnie Munn MCPc Suite 2

What’s Next? IT Trends in SMB Dale Phillips MCPc Suite 3

12:00-1:30pm (Luncheon)TOM RIDGE: FROM HOMELAND TO PREVENTING YOUR NEXT CYBER ATTACK: Guidance from America’s First Secretary of Homeland Security Tom Ridge

MainBallroom

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Sponsored by:

AGENDABUSINESSTECH’17

1:30-3pmBanking/Fintech Services & Solutions Apple Speaker Apple Room

Better Healthcare Delivery EverywhereKerri Sibley HP Room

Why a Unique Health Safety Identifier is Necessary to Achieve a Value Based Care Tom Foley

Lenovo Room

The Compliance Problem: Establishing Adequate Risk and Security Management Protocols Robert Eckman (Moderator), Alison Evans, Bob Salandre, Matthew Gabel, Mike Bova, Michael Howard

C-Suite

Sponsored by:

How Digital Transformation and IoT are Disrupting Traditional Lifecycle and Service Desk Offerings Ira Grossman

MCPc Suite 1

Real World Use Cases for Citrix and Netscaler Brian Cambier, Ronnie Munn MCPc Suite 2

What’s Next? IT Trends in SMB Dale Phillips MCPc Suite 3

3:00-4:00pmWOMEN AND TECHNOLOGY: INDUSTRY CHALLENGES, CAREER MILESTONES: IT Leaders from KeyBank, Timken, Goodyear, ProMedica and Case Western Reserve UniversityAmy Brady (Moderator), Lori Johnston, Peggy Zone-Fisher, Sandra Rapp, Sherry Neubert, Sue Workman

MainBallroom

4:00-5:00pmTAKING IT TO THE NEXT LEVEL IN OHIO - IOT, BIG DATA, SECURITY INNOVATION: Execs from BioEnterprise, JobsOhio, CWRU, Microsoft, CCF Innovations, and Deloitte Share Their InsightTed Griffith (Moderator), Deirdre Gannon, Lisa Camp, Mario Garzia, Peter O’Neill, Tom Turco, Robert Eckman

MainBallroom

iOS in Construction: How Apple iOS, Predictive Analytics & IoT are Transforming Construction and the Trades Apple Speaker

Apple Room

5:00-6:00pmJoin us for Cocktails!

AFTERNOON SESSIONS

Sponsored by:

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FLOORPLANBUSINESSTECH’17

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6TH FLOOR

7TH FLOOR

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SPEAKERS IN ORDER OF APPEARANCE

BUSINESSTECH’17

TOM FOLEYLenovoGlobal Health Solution Strategy

Tom Foley is an international thought-leader with diverse experience enabling healthcare through innovative coupling of information, people and processes. He has expertise in constructing a unified patient centric view across the continuum of care coupled with BI/Predictive Analytics

dashboards and creating and managing community based patient portals with education and wellness programs.

MICHAEL HOWARDHPWorldwide Security Practice Lead, Managed Services

Michael Howard is HP’s worldwide Security Consulting Practice Manager who heads a global team of security professionals that supports HP’s growth around enterprise print security and business solutions.

Prior to his position at HP, Mr. Howard was a World Wide Senior Consultant with HP helping companies on development of secure output management and workflow solutions to increase the effectiveness of business solutions in their environments.

He began his career in the security and high technology field in 1981 with the U.S. Navy as a Cryptologist. Over a 16-year period, he held numerous positions in the Navy in both operational and development roles working on projects to improve overall secure communications. He then worked directly with the Department of Defense in the security field for five years before joining private industry where his focus has been on enterprise security and business solutions for major corporations.

Michael is a certified GIAC, CSCS and CHP professional as well as a certified cryptologist.

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CRAIG RICHMONDMetrohealthCFO

Craig Richmond joined MetroHealth in April 2010 as Vice President, Revenue Cycle, took on the role of Associate Chief Financial Officer in May 2013, and was named Senior Vice President and Chief Financial Officer in January 2014. He is responsible for the system-wide leadership and strategic

direction of the organization’s financial operations, which include the revenue cycle, finance, accounting, internal audit, managed care, reimbursement and treasury departments.

He has more than 17 years of experience in the industry, in multiple areas within both finance and the revenue cycle. His background includes working with academic medical centers, health systems and community providers to optimize revenue cycle and finance operations. He is currently leading a $10 million, system-wide implementation of Epic System’s revenue cycle suite, which will serve as a catalyst for staffing efficiencies, revenue enhancements, enhanced performance accuracy and improved patient satisfaction.

Craig earned a bachelor of science in Accounting with a minor in Management Information Systems and Decision Support Systems from the University of Delaware. He is a Certified Public Accountant (Ohio and Maryland) and frequent speaker on a variety of best practices within finance and revenue cycle operations. He serves on the boards of the Ronald McDonald House and The Center for Arts Inspired Learning.

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SPEAKERSBUSINESSTECH’17

MATTHEW GABELWestfield BankVP IT Leader

LOLITA HINESCase Western Reserve UniversityAssistant Vice President for Finance & Administration

Matthew A. Gabel is the Vice President of Information Technology and CISO of Westfield Bank in Northeast Ohio. He also currently serves as the chair of the bank’s Information Security and IT Steering committees, in partnership with the Executive Leadership Team and Board of Directors. Prior to

these positions at the bank, he served as Westfield Insurance’s Director of Infrastructure Services from 2002 to 2015.

In these roles, Matthew has developed Westfield’s IT Strategic Plan, focused on “cloud first” and “buy vs. build methodologies.” He also designed and built the Bank IT Governance Model to integrate regulatory expectations associated with FDICIA and FFIEC guidance, along with completing the bank’s first FFIEC Cybersecurity Assessment.

Matthew is a US Marine Corps veteran and a graduate of the University of Wisconsin Banking and Technology Management School. He earned his Bachelor of Science in Management and Industrial Studies at Kent State University, and he is also certified in Operational Risk Management by American Bankers Association.

Lolita is responsible for a portfolio of strategic projects and long-term planning needs for the University Technology. The breadth of her activities is designed and intended to cross organizational boundaries and will include extensive and

intensive collaboration with reporting units across the university, including in the Finance, Administration, Academic, and distributed Information Technology. The portfolio of activities will include, but not be limited to, responsibility for the finance and administration long term financial planning, long term staff planning of the division, and the development of a portfolio of business processes across the University to be stream-lined in support of greater efficiency and customer service leveraging the ERP systems.

Lolita received her Accounting degree from John Carroll University followed by her CPA. She has over 30 years of finance experience in the corporate environment and higher education.

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LEE FISHERCleveland-Marshall College of Law,Cleveland State University Dean

Lee Fisher was named Dean of Cleveland State University’s Cleveland-Marshall College of Law on July 1, 2017.

He is also Senior Advisor, CEOs for Cities. He was President/CEO from 2011 to 2016 of this national network of cross-sector, cross-generation urban leaders focused on making American cities more connected, innovative, talented, and distinctive. He also serves as a Senior Fellow at the Center for Economic Development in Cleveland State University’s Levin College of Urban Affairs and an Urban Scholar at the College of Urban Planning and Public Affairs and the Great Cities Institute at the University of Illinois at Chicago His career has spanned the private, public, and nonprofit sectors. Lee has 18 years of public service, serving as Ohio Lt. Governor, Director of the Ohio Department of Development, Chair of the Ohio Third Frontier Commission, Ohio Attorney General, State Senator, and State Representative. He has worked as a federal appellate law clerk, private attorney, public and private company board director, law school instructor, television and radio commentator, and as the President/CEO of the Center for Families and Children. He is a graduate of Oberlin College and earned his Law Degree and Executive Master of Nonprofit Organization degree from Case Western Reserve University and served as a Case Presidential Fellow.

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SPEAKERSBUSINESSTECH’17

JERRY FRALICKLenovo Chief Security Officer

Gerald (Jerry) Fralick has more than 40 years of experience in the information technology field and public sector management and operations, with valuable insight on running IT for state and federal government agencies. He is now Lenovo’s Chief Security Officer for the Research & Technology Group.

As Chief Information Officer for the State of North Carolina, a gubernatorial appointment, he oversaw the 600-person Office of Information Technology Services (ITS) that provided all infrastructure IT services and support to the Executive Branch agencies as well as all state agencies. Mr. Fralick also served on numerous statewide boards, commissions, and non-profit organizations.

Under his leadership, ITS realized significant savings by reducing yearly IT expenditures by 25% (from $246M to $184M), implementing a PC/laptop bulk purchase saving the State $7.4 M; established an enterprise license agreement with a geographic mapping software company saving the State $3.5M and allowed the opportunity for city, county and regional governments to reduce their software costs by 17%.

Before his post as CIO of NC, Mr. Fralick served 15 years with the U.S. Department of Justice (DOJ), retiring as Chief Information Officer for the Office of Justice Programs (OJP). During his 15 years of service at the Justice Department, he held senior executive IT management positions in the Antitrust Division, the FBI and the Justice Management Division. While at DOJ, he served as the first Chairperson for Office of Management and Budget’s Grants Executive Board, which oversaw all grant making activities for the 26 federal grant-making agencies. The board established grant policy and operating direction for the agencies. Jerry also was instrumental in developing the Antitrust Caseload and Evaluation System (ACES) for the Antitrust Division, oversaw payroll and administrative systems for the FBI and was awarded the Attorney General’s Special Commendation Award for his work on the Interpol Case Tracking System at the Justice Management Division.

As OJP’s CIO, Mr. Fralick reduced the IT operating budget in his initial year resulting in a cost savings of over $450,000 a month for the agency. He was responsible for the entire operations of the IT staff at OJP, including IT procurement, IT security, Customer Relations and oversaw a staff of more than 250 people including federal and contractor staff. He effected OMB’s decision to change the DOJ President Management Agenda scorecard from “red” to “green” for e-government initiatives specifically relating to DOJ grants. During his tenure at OJP, Mr. Fralick oversaw the improvements to the IT security and financial operations that allowed OJP to successfully “Pass” the Federal Government’s audit review.

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IRA GROSSMANMCPcCTO & Principal Consultant

Ira Grossman, Chief Technology Officer and Principal Consultant at MCPc. As Principle Consultant for MCPc, Ira helps clients conceptualize and develop innovative technology solutions for complex operational challenges across a range of industries. He’s been with MCPc more than a decade. An avid

cyclist, Ira is a member of TeamMCPc. He enjoys cooking, traveling and reading.

BRIAN CAMBIERMCPc Practice Lead

Brian Cambier is a 25+ year veteran of the Information Technology field who has spent the past 15 years focused on conceptualizing, designing, project managing, implementing, and supporting mid-to enterprise level virtualization environments. During his career, he has been

involved in all aspects of the virtualization solution set from data center consolidation/optimization to data agility/business continuity to end point operating system, application and desktop delivery services. In that time, Brian has worked with many different types of clients in many vertical markets including health care, manufacturing, financial services, education, insurance, energy, real estate, technology, retail and legal services. From a scale and scope perspective, he has worked with small clients all the way up to systems that have supported in excess of 16,000 concurrent users. The business results of these solutions have included but not been limited to reduced energy consumption, increased business agility, sustainability and speed to market, improved employee usability, enhanced hardware lifespans and reduced total cost of ownership. Mr. Cambier has also been an active technical trainer since 1997 and has been identified as a subject matter expert in a number of industry recognized publications as a certified expert in virtualization technology.

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SPEAKERSBUSINESSTECH’17

RONNIE MUNNMCPc Solution Architect

Ronnie Munn is an engineer MCPc is proud to have on staff. His talent is unrivaled when it comes to virtualization projects.

Ronnie has an encompassing understanding of the IT landscape as it relates to security, business continuity, and

disaster recovery. He is a Certified Information Systems Security Professional, Citrix Certified Professional-Networking (CCP-N), Citrix Certified Professional-Virtualization (CCP-V). While his technical knowledge is impressive, and requisite for success, Ronnie’s greatest strength is his ability to provide exceptional customer service before, during, and after the delivery of complex projects. A customer at a large government agency describes his experience with Ronnie, “So many times after an engagement you may have a few follow-up questions about something. When you try to get a short answer all you get is no response, as if the person fell off the map. Ronnie was the exception to this rule and was courteous enough to offer clarity and insight on any follow-up questions in a timely manner.”

DALE PHILLIPSMCPc VP & General Manager, NOC/SOC Services

Dale Phillips joined Dreher Business Products in December, 1994, as Information Technology Director. Dale successfully managed the network and software systems at Dreher from 1994 through 1999 guiding the business technology as they grew from $25m to $70m. In 1999 Dreher Business

Products was sold and from 1999 through 2002 Dale held the position of Manager Software Application development successfully leading a global distribution automation project that resulted in significant cost savings. Today, he serves MCPc as Chief Information Officer for virtualization and data center centric services.

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TOM RIDGEAmerica’s First HomelandSecurity ChiefThe creation of the country’s 15th Cabinet Department marked the largest reorganization of government since the Truman administration and another call to service for the former soldier, congressman and governor of Pennsylvania.

During his DHS tenure, Secretary Ridge worked with more than 180,000 employees from a combined 22 agencies to create an agency that facilitated the flow of people and goods, instituted layered security at air, land and seaports, developed a unified national response and recovery plan, protected critical infrastructure, integrated new technology and improved information sharing worldwide. Tom Ridge served as Secretary of this historic and critical endeavor until February 1, 2005.

Before the events of September 11th, Tom Ridge was twice elected Governor of Pennsylvania. He served as the state’s 43rd governor from 1995 to 2001. Governor Ridge’s aggressive technology strategy helped fuel the state’s advances in economic development, education, health care and the environment.

He serves on the boards of the Institute for Defense Analyses, the Center for the Study of the Presidency and Congress and other private and public entities. He is currently chairman of the U.S. Chamber of Commerce’s National Security Task Force.

He graduated from Harvard with honors. After his first year at Penn State University’s Dickinson School of Law, he was drafted into the U.S. Army, where he served as an infantry staff sergeant in Vietnam, earning the Bronze Star for Valor, the Combat Infantryman Badge and the Vietnamese Cross of Gallantry.

After returning to Pennsylvania and to Dickinson, he earned his law degree and, later, became one of the first Vietnam combat veterans elected to the U.S. House of Representatives, where he served six terms.

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SPEAKERSBUSINESSTECH’17

BOB SALANDREThe Timken Company

Bob Salandre is an accomplished Security, Privacy and Risk Management Executive with over 25 years of professional experience, specializing in data security, privacy, enterprise risk management, and governance & compliance across multiple industry sectors.

He defines his role as guiding and influencing C-level management in their understanding of information security and privacy as both a business risk and market differentiator; and assisting Timken in effectively meeting or exceeding their compliance obligations in keeping employee, company and client information secure and private. For Timken, he leads global, multifaceted efforts designed to identify and mitigate risk to protect information assets and critical infrastructure and maximize corporate profitability, reputation and brand. His lists his specialties as Security Risk Management; Governance and Compliance; Corporate Policy and Procedure; Audit and Assessment; and Awareness and Training.

ALISON EVANSBenesch, Friedlander, Coplan & Aronoff LLPAssociateAlison Evans is an associate in Benesch’s Innovations, Information Technology & Intellectual Property (3iP) Practice Group. She focuses her practice in the areas of technology transactions, licensing, intellectual property aspects of M&A

transactions, and global data security and privacy compliance. She also provides guidance to clients with respect to federal and international trademark prosecution, trademark and copyright infringement and enforcement issues, and non-disclosure and confidentiality agreements.

Alison graduated summa cum laude from both Cleveland State University’s Cleveland-Marshall College of Law in 2014 and Syracuse University in 2008, where she earned her Bachelor of Arts in Psychology and Child & Family Studies. She is a Law Justice Scholar, a CALI Award winner, and the executive business editor of Cleveland State Law Review. Alison is also a member of the Ohio State and Cleveland Metropolitan bar associations.

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ANDRES FRANZETTIRisk Cooperative Chief Strategy Officer, Founding Member

Andres Franzetti is the chief strategy officer and a founding member of Risk Cooperative, leading the firms strategy, partnerships and product innovations.

Prior to forming Risk Cooperative, Mr. Franzetti led the channel strategy and program development for a leading global risk management and insurance brokerage firm. In this role, he formulated the strategy and execution of the firm’s partnership development and distribution initiatives across all product segments. As a dual-licensed insurance broker and Certified Risk Manager (CRM), Mr. Franzetti specializes in helping multi-national organizations address complex risks to increase their overall resiliency and mitigate downside exposures.

With extensive experience in risk advisory, program design and innovation, Andres has worked closely with the United Nations, Fortune 500 firms and international organizations across all industries to conduct market analysis, risk assessments, consultative evaluations and de-risking of operations.

He is a recognized thought leader in the risk and cybersecurity domain, and Forbes contributor. He also serves as an adjunct fellow for the American Security Project, a think-tank started by former secretaries John Kerry and Chuck Hagel.

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SPEAKERSBUSINESSTECH’17

AMY BRADYKeyBankCIO

Amy G. Brady is Key’s Chief Information Officer, leading the company’s Technology and Operations organization. In her role, Brady oversees all of Key’s shared services for technology, operations, data, servicing, security and procurement. Technology and Operations is comprised of more than 4,500

individuals and plays a significant role in Key’s ability to win in the marketplace by enabling the company’s goal to build enduring client relationships through innovative solutions and extraordinary service. Her department delivers innovative technology to clients, such as mobile and online banking, and world-class operations solutions, including loan, payment and treasury services.

Ms. Brady also serves on the company’s Executive Council and Executive Leadership Team. Prior to joining Key in 2012, she served as Chief Information Officer, Enterprise Technology and Operations, at Bank of America. In this role, she was responsible for technology and operations delivery for critical enterprise functions including Finance, Risk, Human Resources, Marketing, Legal and Audit.

Ms. Brady serves on the boards for the National Center for Women & Information Technology, Achievement Centers for Children, Cleveland Leadership Center, Playhouse Square and the Case Western Reserve University Corporate Advisory Board. She is also a member of the executive and advisory councils of BITS, the technology policy division of the Financial Services Roundtable (FSR). She formerly served on the Executive Board of the Metro Atlanta YMCA.

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SHERRY NEUBERTThe Goodyear Tire CompanyCIO, VP IT & VP ePMO

Sherry Neubert is the Chief Information Officer and the Vice President of both the Information Technology and Global Project Management functions at The Goodyear Tire & Rubber Company in Akron, where she has been employed since 2002. Sherry has worked in Operations and IT-related positions for

25 years. She began her career with Goodyear in the Enterprise Data Warehouse leading the Business Intelligence team, and during her tenure she has held various positions in IT and Project Management.

A native of Akron, Sherry was educated in the Akron Public Schools and graduated from North High School, and through her work and education she has traveled all over the world and lived in both the U.S. and Europe. Sherry’s community interests are mainly in the areas of women, STEM, and education. She serves on the Leadership Akron Board, the LeBron James Family Foundation Community Advisory Board, and the Women’s Endowment Fund, a fund of the Akron Community Foundation.

SANDRA RAPPThe Timken CompanyVP & CIO

Since joining Timken in 2011, Ms. Rapp has been responsible for overseeing the company’s information technology global infrastructure, operations and security; aligning IT priorities with business strategies; and ensuring the effective and efficient roll-out of new technologies to the organization. She is

also the chair of the Women’s International Network Associate Resource Group at Timken.

Prior to joining Timken, Ms. Rapp was the chief information officer of OEConnection, an e-commerce joint venture between General Motors, Ford Motor Company and Snap-On Business Solutions, where she had overall responsibility for information services and quality assurance. Ms. Rapp’s background includes 25 years of experience in the software development, financial, consumer products, consulting and automotive industries. She has served in executive leadership roles, including as senior vice president, responsible for a corporate-wide CRM implementation at KeyCorp; vice president of client services at National City; and director of corporate strategic planning at American Greetings Corp.

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SPEAKERSBUSINESSTECH’17

LORI JOHNSTONProMedicaCIO

Lori Johnston is chief information officer at ProMedica. She is responsible for all aspects of information technology throughout the health system. Critical to her role is overseeing the implementation of Epic, which began in 2015 and will extend through 2017.

Prior to her current role, Johnston served as president and chief administrative officer for ProMedica Physicians and oversaw the recruitment and employment of more than 800 physicians and advanced practice providers, operations of approximately 150 medical practice facilities and provider strategic planning.

She has worked at ProMedica since 1996 in various capacities, including chief financial officer/chief operating officer of ProMedica St. Luke’s Hospital, senior vice president of ProMedica Continuum Services and senior vice president of finance.

PEGGY ZONE FISHERThe Diversity Center of Northeast OhioPresident and CEO

Peggy Zone Fisher has been a Cleveland business and community leader for over 30 years. In March 2006, she became the President & CEO of the Diversity Center of

Northeast Ohio. The Diversity Center promotes understanding and respect and institutional equality on matters of race, age, religion, sex, ethnicity, culture, ability, gender identity, sexual orientation, and socioeconomic status. It achieves this through youth programming and by promoting diversity and addressing institutional bias in the workplace.

Her business and community leadership was recognized nationally when President Bill Clinton appointed her as one of eleven National Commissioners of the White House Conference on Small Business. As a U.S. Small Business Commissioner, she traveled the country convening forums with business leaders about small business issues. She has served on more than a dozen community boards that addressed domestic violence, adoption, child abuse, literary, arthritis, business and higher education issues and is a frequent guest on northeast Ohio television and radio news programs.

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SUE WORKMANCase Western Reserve UniversityVP & CIO

Sue B. Workman, Vice President for University Technology and Chief Information Officer of Case Western Reserve University, has had more than three decades of experience in a broad range of functions within the field of Information Technology.

In her role at CWRU, Ms. Workman is responsible for creating the vision and strategies which enable the delivery of technology solutions that support Case Western Reserve University’s mission of teaching, learning and research and the day‐to‐day functions of the university. As a member of the President’s Cabinet and President’s Council, Ms. Workman advises university leadership to help accomplish strategic campus goals, and support the mission, vision and core values of CWRU. Additionally, she serves on various advisory boards of Internet2, CHECS, AT&T, Hyland, and Dell, and has served on many EDUCAUSE committees.

TED GRIFFITHJobsOhioManaging Director

Ted Griffith is the Managing Director for the Information Technology and Logistics & Distribution sectors at JobsOhio. He brings a global dimension to leadership, acquired from 21 years at Hewlett-Packard, where he held positions in France, Germany, Seoul, Shanghai, Singapore, and California’s Silicon

Valley. During his tenure at HP, Griffith held various leadership positions across the value chain in sales, channel marketing, supply chain, and IT services, gaining a deep knowledge in both consumer and commercial marketplaces.

Griffith’s experience also includes a position as CEO of a South Korean company and a role in the Emerging Markets Distribution and Sales Operations at Procter & Gamble.

Griffith believes in making a difference in the community as well as the workplace. He is a volunteer advisor for start-up companies at Rev1 and a mentor for the leadership development program at Relā.

Griffith holds an MBA from The Ohio State University and a BSEE from Ohio Northern University.

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SPEAKERSBUSINESSTECH’17

TOM TURCODeloittePrincipal

Tom Turco is a Principal in Deloitte Consulting’s Technology and SAP Practices, serving clients in various capital intensive industries such as Power & Utilities, Industrial Products & Services, among others. He is the prior leader of Deloitte’s Consulting Power & Utilities Practice in the US and was also

the leader for Deloitte’s Smart Grid, Enterprise Asset Management and Customer Operations offerings.

Tom has over 25 years of utilities industry experience, including over 16 years with Deloitte and 8 years at Florida Power & Light.

At Deloitte, Tom has led and is a recognized thought leader for utility operations business change and leading large-scale business process and technology enabled transformation initiatives for utility companies. These include full-scale ERP solutions, work management and field operational systems, customer information systems, CRM solutions, metering technologies, business process re-engineering, and merger integration. Additionally, he is the previous leader of Deloitte’s SAP Utilities Practice, and led the development of the Advanced Metering and Smart Grid initiative.

With over twenty-five years of utility industry and fifteen years of SAP and related technology experience, Tom leverages his experience at other utility clients and Deloitte’s industry leading position to deliver the best solutions for utility business needs. While working with Deloitte, Tom has focused on delivering and leading large-scale business process and technology transformation initiatives for utility companies. As the leader of the SAP Utility Practice, Tom has been the catalyst working with SAP to define its joint strategy for bringing the SAP solutions to the utility market. He is a recognized industry leader in driving change through successful integration of people, process and technology.

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MARIO GARZIADIGA Group, Ex-Microsoft Executive President

In his long career at Microsoft, Mario Garzia led data sciences for product engineering, leveraging big data capabilities, to derive research-based insights that impacted the development of new online products.

He is passionate about working with great people on hard business critical problems, using analytical techniques to discern insights and drive solutions.

Throughout his career he has focused on identifying critical business needs not being met, getting buy in from executives and other decision makers and then driving to resolution. His experience has been gained in premier high tech organizations, working with people to develop exciting new products, and spans the gamut from individual contributor to executive leadership roles. I have successfully applied my leadership and analytical skills to a variety of businesses and products including online services, search, devices, operating systems, client and server platforms, telecommunications, networks, and product and service quality.

He has demonstrated success in leadership, forming compelling visions to solve hard problems, strong contributions to strategic business needs and building strong technical organizations.

In his current role, Mario leads data sciences for product engineering, leveraging big data capabilities, applying advanced analytics and data mining to derive research-based insights that impact the development of new online products.

Mario has held several executive roles during his tenure at Microsoft, including founder and Director of Windows Reliability where he led the effort to make Windows the most reliable and available operating system through the use of data and analytics, system self-healing and compatibility. In this role he established the approach and models for operating system reliability, led the implementation of operating system self-healing diagnostics, and was the driver for overall Windows 7 release quality. Mario was also director of Systems Engineering where he drove the development of technology platforms for Microsoft data centers and developed release criteria techniques for assessing release readiness of Microsoft operating systems.

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SPEAKERSBUSINESSTECH’17

LISA CAMPCase School of EngineeringAssociate Dean for Strategic Initiatives

Lisa Camp is the Associate Dean for Strategic Initiatives in the School of Engineering at Case Western Reserve University. In this capacity, she provides leadership, management, and direction for new initiatives that play on the strengths of the faculty and meet specific societal problems or needs. Her

creativity and flexibility allow her to lead teams toward new solution sets that may not have originally been considered while also re-designing the systems in support of those solutions.

Prior to joining CWRU, she served in leadership positions at Cleveland State University, operated her own grant development consulting company, and worked at a Washington, DC firm helping faculty from small liberal arts colleges understand how to engage with national foundations and Federal grant agencies.

Every position throughout Lisa’s career has been created or re-designed to align to her skills, allowing Lisa to create new visions, metrics, and structures aligned to the needs of the culture and organization.

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PETER O’NEILLCleveland Clinic Innovations Executive Director Peter O’Neill is Executive Director of Cleveland Clinic Innovations. He has 10+ years of experience at CCI. Prior to joining CCI, he held positions as Deputy Director of the Great Lakes Industrial Technology Commercialization Center, and product engineer at PCC Airfoils. He received his BS in aeronautical engineering from MIT.

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ROBERT ECKMANMCPcChief Information Security Officer

At MCPc, Bob leads cyber risk management activities to enhance the value of the company and its brand as one of the nation’s leaders in the field of device and data security – or Secure Technology Logistics. He oversees a network of cyber security directors and vendors who safeguard the company’s

assets, intellectual property and computer systems, as well as the physical safety of employees and visitors.

He does the same for MCPc’s customers, including all the work we do in the healthcare field. He helps hospitals identify cyber protection goals, objectives and metrics consistent with their strategic plans. That includes managing the development and implementation of global cyber security policy, standards, guidelines and procedures to ensure on-going maintenance of security and working with CFO’s to prioritize cyber security initiatives and spending based on appropriate risk management and/or financial methodology. Eckman explains that in some cases it is tools and technologies that provide defense, and in others it is providing creative strategies that provide a high assurance that their most important assets will be adequately protected.

“Security provides me a necessary dichotomy, a balance between what drives business and what protects business. The most important element in understanding security is the comprehensive nature of cyber security. As we are now witnessing with the explosion of The Internet of Things, or IOT, these technologies often lack configuration management, create insecure networks and create many new threat vectors for companies.”

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KERRI SIBLEYHPHealthcare Solutions Professional

Kerri Sibley is a world-wide HP Healthcare Solutions Professional focusing on the Partner Channel. She has worked in Marketing and Sales since1987 and for HP since 1999 in both the US and Europe. Kerri has a degree in International Marketing, Spanish and French and is a member

of HIMSS. HP has awarded Kerri an unprecedented four-time recipient of the prestigious President’s Club Award. This Award recognizes the top 1% of HP world-wide sales achievement. Kerri currently lives in South Florida.

MIKE BOVAErie Insurance Group Director, Enterprise Safety & Health Mike Bova and his team support Erie Insurance’s business units by providing independent assurance regarding risk assessment, compliance and regulatory reporting policies and processes.

Mike has served in a number of risk management capacities at Erie Insurance. Mike has also worked in risk management roles at AIG and Aetna Life and Casualty.

Mike holds a BS in safety management from IUP, and a MBA from the University of Hartford. Mike also holds the Certified Insurance Counselor (CIC), Certified Safety Professional (CSP), and Associate in Risk Management (ARM) designations, and is a professional member of the American Society of Safety Engineers. Mike is also an adjunct at Gannon University, where he teaches Risk Management and Industrial Safety courses. He also serves as a board member of the American Red Cross of Northwestern PA.

Outside of work, Mike enjoys sailing on Lake Erie and skiing anywhere he can find fresh powder!

DEIDRE GANNONBioEnterprise, CWRUStrategic Planning VP,Innovation & Change Leader

Distinguished by her ability to inspire teams to deliver high impact results in challenging situations, Deirdre Gannon is an ideal leader of mission-critical strategic initiatives. She comes to BusinessTECH as Strategic Planning Vice

President, Innovation Director & Change Leader for BioEnterprise (Healthcare, Life Sciences, and Health IT Industries).

A highly skilled strategist and implementation leader, she has extensive experience crafting growth strategies, developing goals and business plans, and mobilizing resources to execute these plans. Deirdre excels at coaching teams in developing compelling new insights for the most pressing business opportunities and issues, and then, translating these insights into actionable solutions. With both large and boutique management consulting experience, Deirdre has deep expertise in consulting methodologies, structured problem-solving, market research, and change leadership. As the director of BioEnterprise, Deirdre is an accomplished technology commercialization leader. She has worked with start-ups, middle market companies, and large corporations in a variety of sectors including healthcare IT, medical devices, consumer package goods, building products, and energy. Also, a social entrepreneur, Deirdre is the founder of the NEO Health IT Talent Collaborative, a cross-sector venture focused on aligning the local talent pipeline with the needs of the region’s vibrant health IT sector. Experience has taught her that a company’s ability to learn and to adapt faster than its rivals is one of the few sustainable competitive advantages. Consequently, Deirdre is pursuing a Master in Organization Development to continue to build her competencies in this area. Deirdre also has a strong financial background, earning a MBA with a concentration in finance as well as her CPA.

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HOTEL INFORMATION Address: The Westin Cleveland Downtown 777 St Clair Ave NE Cleveland, OH 44114

The Westin Cleveland Downtown is ideally located within close proximity of the city’s top attractions, including the Rock and Roll Hall of Fame, the Cleveland Convention Center, and more. Two blocks from Lake Erie’s waterfront, the hotel is also a short distance from Cleveland Hopkins Airport.

KEY INFO Hotel Information, Registration, Floorplan, Parking.

BUSINESSTECH’17

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WESTIN HOTEL PARKING OPTIONSParking is not included at the BusinessTECH’17 Forum but there are many parking options available within the vicinity of the hotel.

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GALLERIAGARAGE

ROCKWELL PARKING GARAGE

ONE CLEVELAND

CENTER

AECOM

IMG CENTER

AECOM - Parking Garage ABM Parking Services

• 1301 E 6th St, Cleveland, OH 44199• (216) 623-4918 / (216) 623-0268• Type: Pay On Exit, Garage, Lit• Features: Overnight• Accepted Payments: Coins, Bills, Cards• Height restrictions: 6’ 6” (1.98m)• Number of spaces: 632

IMG Center - Parking Garage, Central Parking System

• 708 St Clair Ave, Cleveland, OH 44114• (216) 241-0131 / (877) 717-0004• Type: Pay On Foot, Garage, Manned• Features: Valet Accepted Payments:

Coins Bills• Height restrictions: 8’ 2” (2.48m)• Number of spaces: 300

One Cleveland Center Garage ABM Parking Services

• 1375 East Ninth Street, Cleveland, OH 44114

• (216) 621-7275• Type: Pay On Exit, Garage• Accepted Payments: Cards• Height restrictions: 6’ 9” (2.05m)• Number of spaces: 1120

The Galleria Garage, Undergrund Standard Parking

• 100 Erieview Plaza, Cleveland, OH 44114• (216) 621-2294• Type: Pay On Exit, Underground, Manned• Accepted Payments: Coins, Bills, Cards• Height restrictions: 6’ 10” (2.08m)• *Sundays: garage is closed to the public

unless otherwise open due to special event parking. Key card holders may enter by means of the security call box located on the garage entry ramp. Security may also be directly contacted by means of the security call box located on the garage entry ramp.

• Number of spaces: 435

Rockwell Parking Garage ABM Parking Services

• 801 Rockwell Ave, Cleveland, OH 44114• (216) 696-4338• Type: Pay On Exit, Garage• Features: Overnight• Accepted Payments: Coins, Bills, Cards• Height restrictions: 6’ 3” (1.90m)• Number of spaces: 457

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KEY INFO BUSINESSTECH’17

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Parking Options

REGISTRATION All attendees must check in at the registration table, which is located on the 6th floor in the Grand Foyer space. You will receive a nametag and program booklet.

FLOORPLAN6TH FLOOR

7TH FLOOR

QUESTIONS?Should you have any questions throughout the event, please contact one of the following team members:

AMANDA LOCKHART Director of Eventsalockhart@mcpc.com (440) 268-4289

TRICIA REDDYPartner Managertrreddy@mcpc.com (440) 268-3023

WES MCBRIDEGraphic Designerwmcbride@mcpc.com (440) 268-3328

KARA BIRCHGraphic Designeralockhart@mcpc.com (440) 268-4289

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BUSINESSTECH’17

www.mcpc.com