Presentation of the international 2-year project

HEI-UP

Improvement of Business Process Management in

Higher Education Institutions

BPM Summit EE 2013

T. Rozman, I. Ruseva, M. Tsvetkova

Presentation of the award winning project

Section 1: Company description

HEI-UP CONSORTIUM consists of 7 project partners from Austria (IMC FH Krems, ISCN) Slovenia (BICERO Ltd, DOBA Faculty) Bulgaria (AUBG) Lithuania (WLBC) Poland (SZSWBC)

2 international consulting companies 5 private business faculties

Section 2: Case Study Summary Info

Target: Higher Education Institutions (HEIs) in EU (and wider)HEI management: dean, programme director, CIO, CEO, HRM, CRM, CTO, QM, PM,

CFO.Students of management or similar: potential, studying, graduated.Teaching staff internal, contractual.External stakeholders of HEIs: agencies, subcontractors.

Project duration: 2 years (oct. 2012 –dec. 2014)

Section 3: Project evaluation (results)

The purpose: To improve the visibility of HEI processes to all stakeholders: management, students, professors,

Objectives: http://www.bpm-hei.eu/index.php/about-the-project Results:

RESEARCH ABOUT BPM STATE and KNOWLEDGE IN HEIs PROCESS FRAMEWORK for HEIs THE INTERNATIONAL CONSORTIUM TRAINING MATERIALS E-LEARNING platform (150 participans from mostly EE EU and

other countries: SI, AT, PL, LT, BG, SRB, CRO, UAE) THE ECQA CERTIFICATION (BUSINESS PROCES PROFESSIONAL

for HEIs)

Section 3: resultsHEI process framework

2nd level: Process groups

1st level: Key process areas

Section 3: results The learning materials

The learning materials consist of 5 learning elements:

U1.E0. Introduction, U1.E1. Teaching processes, U1.E2. Studying processes, U1.E3. Research processes, U1.E4. Development processes, U1.E5. Management and supporting processes.

Section 3: resultsThe certification system

ECQA Certified Business Process Manager:

Management Systems, Managing BPM projects, BPM and Modelling, Documenting Business Processes, Choosing your BPM tool/platform, Human factors in BPM, Motivating people for process change

This is 2nd level certification and it covers the BPM methodology.

ECQA Certified Business Process Professional in Higher Education Institutions:

Teaching processes, Studying processes, Research processes, Development processes, Management and supporting processes

This is 1st level certification and it covers the content of the processes.

Lifelong learning: BPM

Competencies clustering

EU wide certification

Section 3: resultsThe course

The course is available as blended type of the training:

e-learning part: 5 weeks course (incl. examination), gives a broad overview of the HEI processes, available in Moodle LMS, exchange of international experiences, Includes: learning materials, webinars, multimedia, interaction

between participants, practical assignments, weekly tutors

optional - coaching part: analysis of specific processes in your HEI, live 90 -180 min. sessions.

150 e-learning participants so far

(sept-nov 2013)

100 participants so far (apr-nov 2013)

Section 3: resultsThe course for managers

Section 4: BPM Project deployment

Methodology: For HEI processes identification: quantitative (survey) and qualitative (live

focus groups and virtual collaborations) Process mapping: Process landscape methodology (ARIS), BPMN (examples

of process models) Process description: ISO9001 compliant (process map, activities description,

key perfomance indicators, outputs, inputs, references, roles)

Technology: ARIS Express (process models) Google Docs, Spreadsheets, Presentations (teamwork on training materials

and process descriptions)

Intially unplanned results (extra): Mapping of ECQA (European Certification and Qualification Association)

processes Re-definition of Content Management processes at DOBA Faculty

Be a part of it!

www.bpm-hei.eu

Trainings.ecqa.org

LinkedIn group Business Process Manager Business Process Manager in HEIs

Join the consortium!

Reference to authors

Training Material version 2013 was developed within the international consortium “Certified Business Process Manager for Higher Education Institutions Committee (HEI-UP-TMC)”:

• This presentation: Dr. Tomislav Rozman, BICERO, Business Informatics Center Rozman Ltd., Slovenia (partner, idea),

• IMC Fachhochschule Krems, Austria (Applicant partner),

• DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia (partner),

• I.S.C.N. International Software Consulting Network LTD (partner),

• Vakaru Lietuvos verslo kolegija, Lithuania (partner),

• SZCZECINSKA SZKOLA WYZSZA COLLEGIUM BALTICUM, Poland (partner),

• American University in Bulgaria, Bulgaria (partner).

Development of Training Material was funded with the support of the European Commission under:

LIFELONG LEARNING PROGRAMME, Erasmus Multilateral

Contract no.: 2011-3846/001-001, Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE

This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.