Business Process Management Certification

Tony Benedict

Certification Levels

• Basic Level Certification

• Intermediate Level Certification (Practitioner)

• Advanced Level Certification (Instructor)

Basic Level CertificationBasic Training:• Process Modeling and Analysis

– Process analysis– Activity based costing– Process simulation– Process optimization– Business value & ROI assessment

• Value Chain Analysis (cross functional process mapping)– Linking business strategy to process architecture– Process Scope assessment

• Process Measurements (common metrics to include cycle time, utilization, cost, defect rates, quality of output)– Focus on what metrics to capture and how to capture them

• Process change management– R&R’s tied to processes and metrics– Organizational design & assessment– Influencing & stakeholder management

• Identify the people issues and how to address them• Program/Project level work experience documentation

– Key areas are scope, performance impact, demonstration of skills– Minimum of 1.5 years

Intermediate Level CertificationPractitioner Training:• Process Improvement & Enterprise Architecture Frameworks

– BPR, DMAIC, etc.– Business Process frameworks (SCOR) and Enterprise Architecture (Zachman)

framework & principles • Advanced Process Measurement (tying value chain processes to corporate

performance metrics)– Focus is on what to do with the captured metrics– Strategic Process Management & Methods– Process Benchmarking

• Process change management– Organizational readiness and assessment (how to determine what amount of

change an organization can absorb for implementation phases)– Process implementation (covers what processes to implement first and how to do

incremental implementations)– Stakeholder transformation management

• Business Process Management Technology– What is it?

• Workflow• Business Rules• Process Orchestration

– Human-Human, Human-System, System-System interactions

• Program/Project level work experience documentation– Key areas are scope, performance impact, demonstration of skills– Minimum of 3 years

Advanced Level CertificationInstructor training methods (How to do):• Process Improvement & Reengineering Methodologies

– BPR, DMAIC, etc.– Process analysis & simulation– Business Process design and Enterprise Architecture principles

• Advanced Value Chain Analysis – Linking business strategy to business process architecture

• Advanced Process Measurement (tying value chain processes to corporate performance metrics)

– What to do with the captured metrics– Process Benchmarking

• Advanced process change management– Organizational readiness and assessment (how to determine what amount of

change an organization can absorb for implementation phases)– Process implementation (covers how to do incremental implementations)– Influencing and Stakeholder management

• Business Process Management Technology– How to use it?

• Workflow• Business Rules• Process Orchestration

– Human-Human, Human-System, System-System interactions

• Program/Project level work experience documentation– Key areas are scope, performance impact, demonstration of skills– Minimum of 5 years experience

Possible Intel Career Path

• Business Analyst – basic requirements writing, basic process modeling, needs supervision, writes test scripts

• Business Design Mgr (Sr. Business Analyst) – advanced requirements writing, advanced process modeling, lead business process design in projects

• Biz Architect (Practitioner) – advanced process modeling, reengineering & improvement methodologies, value chain analysis, process change management, has single domain knowledge, leads project architecture, needs some coaching

• Enterprise Biz Architect (Instructor) – advanced process modeling, reengineering & improvement methodologies, value chain analysis, process change & implementation management, has multiple domain knowledge of corporation, leads program architecture and aligns to overall enterprise architecture framework

BusinessAnalyst

EnterpriseBusinessArchitect

BusinessArchitect

BusinessDesign Mgr

(Sr. BA)

BCRArea

Certificationstarts here